Senior Content Writer

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Job Summary:

We are looking for a skilled and detail-oriented C# Developer to join our team. The ideal candidate will be responsible for building and maintaining efficient, reusable, and reliable C# code. You will work closely with cross-functional teams to design and develop applications that meet business needs.

Key Responsibilities:

• Design, develop, test, and maintain applications using C# and the .NET framework.
• Collaborate with product managers, designers, and other developers to define software requirements.
• Write clean, scalable, and well-documented code.
• Develop and maintain APIs and backend services.
• Troubleshoot and debug existing applications.
• Participate in code reviews and contribute to best practices.
• Stay up-to-date with industry trends and emerging technologies.

Required Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Proven experience as a C# developer or in a similar role.
• Strong proficiency in C#, .NET (Framework/Core), and object-oriented programming.
• Experience with ASP.NET MVC/Web API, Entity Framework, LINQ.
• Familiarity with front-end technologies such as HTML, CSS, JavaScript is a plus.
• Experience working with SQL Server or other relational databases.
• Familiarity with version control systems such as Git.
• Strong problem-solving and analytical skills.
• Good communication and teamwork abilities.

Preferred Qualifications:

• Experience with cloud platforms (e.g., Azure or AWS).
• Knowledge of software development methodologies like Agile or Scrum.
• Familiarity with CI/CD pipelines and DevOps practices.
• Experience with microservices architecture.

We are Hiring for

Process : Travel Airline Process/ Voice Process/ Customer Service

Must Have Experience in : Online GGN || KLM || United Airline Vacations || Car Rental || Hotel Booking || Air Line Ticketing Services.

We are looking for the people who have the excellent communication and sales skills.

1 year or more travel domain experience is preferred in INTERNATIONAL TRAVEL VOICE PROCESS.

About Salary : No bar for the right candidate.

We are looking for the immediate joiners.

Hands on GDS will be an added advantage.

company link : https://epivsolution.com/

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

We are looking for Aptitude and Computer Trainer (Basics)

Bachelor’s degree in Human Resources, Education, Psychology, Business Administration, or a related field.

Proven experience (3+ years) as a Soft Skills and Aptitude Trainer or in a similar role.

Strong understanding of soft skills and aptitude assessment techniques.

Excellent communication, presentation, and facilitation skills.

Ability to engage and motivate diverse groups of individuals.

Proficient in using training tools and technologies.

Certification in training or coaching is a plus (e.g., CPT, CTT+)

Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access).

Strong instructional and presentation skills with the ability to simplify complex concepts.

Experience in developing training materials and conducting assessments.

Certification in Microsoft Office Specialist (MOS) or similar credentials is a plus.

Excellent communication and interpersonal skills.

Ability to engage and motivate participants of varying skill levels.

Roles and Responsibilities 

1) Understand client requirements and functionalities. 

2) Write well-designed, testable, efficient code. 

3) Responsible for solving complex technical issues. 

4) Ensure quality projects are delivered within defined timelines. 

5) Active involvement in client communication to understand functional requirements. 

6) Maintain high standards of quality for code, documentation and other deliverables. 

Required Skills 

1) Good experience in React/Angular

2) Hand on Node.JS./Express JS 

3) Database : MYSQL/MongoDB 

4) Experience in Java Script, Typescript. 

5)Good experience in HTML5, CSS3, JavaScript, Jquery 

6) Experience working in an Agile environment. 

7) Good communication skills.

Kutumb is the first and largest communities platform for Bharat. We are growing at an exponential trajectory. More than 1 Crore users use Kutumb to connect with their community. We are backed by world-class VCs and angel investors. We are growing and looking for exceptional Infrastructure Engineers to join our Engineering team.

More on this here - https://kutumbapp.com/why-join-us.html">https://kutumbapp.com/why-join-us.html

We’re excited if you have:

• Recent experience designing and building unified observability platforms that enable companies to use the sometimes-overwhelming amount of available data (metrics, logs, and traces) to determine quickly if their application or service is operating as desired
• Expertise in deploying and using open-source observability tools in large-scale environments, including Prometheus, Grafana, ELK (ElasticSearch + Logstash + Kibana), Jaeger, Kiali, and/or Loki
• Familiarity with open standards like OpenTelemetry, OpenTracing, and OpenMetrics
• Familiarity with Kubernetes and Istio as the architecture on which the observability platform runs, and how they integrate and scale. Additionally, the ability to contribute improvements back to the joint platform for the benefit of all teams
• Demonstrated customer engagement and collaboration skills to curate custom dashboards and views, and identify and deploy new tools, to meet their requirements
• The drive and self-motivation to understand the intricate details of a complex infrastructure environment 
• Using CICD tools to automatically perform canary analysis and roll out changes after passing automated gates (think Argo & keptn)
• Hands-on experience working with AWS 
• Bonus points for knowledge of ETL pipelines and Big data architecture
• Great problem-solving skills & takes pride in your work
• Enjoys building scalable and resilient systems, with a focus on systems that are robust by design and suitably monitored
• Abstracting all of the above into as simple of an interface as possible (like Knative) so developers don't need to know about it unless they choose to open the escape hatch

What you’ll be doing:

• Design and build automation around the chosen tools to make onboarding new services easy for developers (dashboards, alerts, traces, etc)
• Demonstrate great communication skills in working with technical and non-technical audiences
• Contribute new open-source tools and/or improvements to existing open-source tools back to the CNCF ecosystem

Tools we use:

Kops, Argo, Prometheus/ Loki/ Grafana, Kubernetes, AWS, MySQL/ PostgreSQL, Apache Druid, Cassandra, Fluentd, Redis, OpenVPN, MongoDB, ELK

What we offer:

• High pace of learning
• Opportunity to build the product from scratch
• High autonomy and ownership
• A great and ambitious team to work with
• Opportunity to work on something that really matters
• Top of the class market salary and meaningful ESOP ownership

In your role you will:

• Be an active member of the GSS Fi management team in Global Centre Pune driving strategic and people orientated change programs.
• Manage a team of professionals delivering/processing the full cycle of cash allocation, cash management, accounts receivable and master data management
• Oversee and steer the day to day operation and delegate responsibilities across your team such that key performance indicators are consistently delivered.
• Build, coach and develop your team.
• Ensure that stakeholder requests are handled with professionalism and positive service attitude while ensuring that delivery is according to defined SLA.
• Establish and maintain close and professional partnerships with internal stakeholders.
• Streamline internal processes to ensure the most efficient operational standards.
• Review and manage exception reports, KPIs, and other key indicators of performance/output.

• Multinational company experience in a shared service organisation (preferably in businesses like ours)
• Strong communication skills, both written and oral
• Several years experience in managing Credit collections teams to drive performance.  Must be organised and goal oriented.
• Solid knowledge in double entry book keeping (you don’t have to be a qualified accountant)
• Experience in creating and presenting cash flow forecasts to Regions and Group Treasury.
• Drive high quality Balance sheet reconciliations (Accounts receivable and Bank account)
• Experience in arranging payments (daily cash mobilisation) in the Regions that are being supported, which means multi-currencies.  This will also mean Legal Entity (LE) deposit maintenance and tracking.
• Credit Card payment processing and reconciliation
• Given we use Oracle, driving more automation to improve efficiency would be a good thing.

Skills:

• Ability to understand complex business goals, product & technical content, and Interaction Design in order to create engaging & effective experiences for our customers
• Thorough understanding of User Experience Design
• Collaboratively evolve the functionality of digital products along with Business & Technology teams
• Develop and manage user mapping as well as, User experience guidelines and acceptance criteria
• Ability to research, create and present product user journey maps, user task flows, interaction models, storyboards
• Can develop new approaches to complex design problems and convey these designs in the form of presentations, prototypes, and design specifications
• Excellent time-management, multi-tasking, and communication skills; and the ability to quickly prioritize tasks
• Must communicate clearly and effectively; strong analytical and oral communication skills; excellent interpersonal skills.

Responsibilities:

• Lead the project to on-time and quality delivery as agreed by the client
• Be the part-time project manager
• Raise and negotiate issues and risks with senior management of the client
• Manage profitability of the project
• As the lead designer, he/she needs to guide team members well and facilitate their learning in the organization
• Stay up-to-date with latest achievements, best practices and trends in design
• Candidate should be willing to travel for on-site project executions for short/long durations in India and abroad
• Candidate should be open to temporary/permanent relocation within Think Designs studios in India

Deliverables:

• Due to his/her role as a Project Manager, a Lead UX Designer will be responsible for ensuring on-time and quality delivery of all deliverables for the project even though he/she may not actually work on all of them. Depending on client requirements, as a Lead designer, he/she will be responsible for delivering all or some of the following:
• Design Strategy based on User Mapping, User Stories, Business Needs, Technology inputs
• Wireframes
• Navigation Structures
• Story Boards
• Interactive Guidelines
• Visual Designs
• Prototypes
• PSD Files
• Specification Documentation

What Think Design is offering:

• The diversity & impact of our services and client engagements; and the unique way we’re structured as an organization along with a highly innovative work environment—will add immense value to your experience.
• Be part of an organization that is a unique blend of a highly collaborative teams working closely in studio environment, who’re are part of a Global Group (Havas Global).
• Opportunity to help make & gain experience on meaningful & measurable impact on a fast growing organization.