Technical Content writer

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance - all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement - without fragmented tools or increased headcount.

Role Overview:

We are seeking a Customer Success professional to lead and oversee the Customer Success department for our SMBG clients. This role involves managing a team Customer Success Executives. You will be responsible for driving end-to-end customer journey - from onboarding to product adoption, engagement, and retention - while building scalable processes suitable for a high-volume customer base.

Key Responsibilities:

• Lead and mentor team of Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 3-6 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India

• Bachelor’s degree in Computer Science/Engineering or equivalent experience.
• 5+ years of professional experience in Node.Js, Angular, AWS, MongoDB or Postgres OR MySQL.
• Strong experience with MEAN stack development.
• Proficiency in SQL databases (MySQL, PostgreSQL, MongoDb).
• Solid understanding of AWS services for application hosting and scaling.

About Deqode

At Deqode, we work on cutting-edge solutions that are redefining the digital frontier. Our team thrives on innovation, collaboration, and creating next-gen products that solve real-world problems. We are now looking for a skilled and passionate React.js Developer to join our growing frontend team.

Roles & Responsibilities

• Take complete ownership and delivery of front-end applications.
• Ensure optimized performance across mobile and desktop platforms.
• Write clean, tested, and well-documented code using JavaScript, HTML, and CSS.
• Collaborate with UI/UX designers, HTML coders, and backend developers to bring designs to life.
• Integrate RESTful APIs and work seamlessly with backend teams.
• Communicate and integrate with third-party web services.
• Build and manage infrastructure for serving frontend apps and assets.
• Maintain frontend application deployment and ensure build pipeline automation.
• Use JSDoc or similar tools for inline documentation of code.
• Write extensive unit tests following Test-Driven Development (TDD) best practices.
• Design and automate the frontend build process using tools like Webpack/Gulp/Grunt.

Required Skills & Qualifications

• 3+ years of experience developing production-level web applications.
• Strong command over React.js or Vue.js, JavaScript, HTML5, CSS3.
• Deep understanding of DOM APIs, native JavaScript, and popular libraries.
• Proficiency in CSS preprocessors (SASS/LESS) and modular CSS (CSS Modules).
• Familiarity with build tools like Webpack, Gulp, or Grunt.
• Experience creating modular, self-contained, and reusable components.
• Strong understanding of cross-browser compatibility and performance optimizations.
• Clean, organized, and maintainable code practices.
• Bonus: Working knowledge of Node.js and backend concepts like APIs, databases, caching layers, and proxies.
• Comfort in implementing pixel-perfect designs, animations, and smooth transitions.
• Excellent communication and teamwork skills.
• A proactive mindset with the ability to work both independently and in a team.

We are hiring Telecallers.

Objective

Reaching out to existing clients and new prospect to generate sales and build relationships.

Prerequisites

Should have excellent verbal and written communication skills, good interpersonal skills, and the ability to handle pressure. Should also be creative thinkers and have good listening skills.

Following will be broad job outlines

• Outbound calls (Make cold calls to potential customers to present products or services, explain their benefits, and encourage purchases or appointments) 
• Inbound calls (Manage incoming calls, resolve customer issues, and collect customer information) 
• Customer relationships (Build relationships with existing clients and foster rapport with potential clients) 
• Documentation (Create reports and documentation based on conversations with customers) 
• Sales pitches (Memorize and customize scripts for clients, and modify pitches based on customer demand)
• Customer data (Maintain contact information databases and collect customer data to improve the user experience)
• Communication (Interact with customers via various channels, including live chat, emails, social media, and direct calls)
• Follow up (Follow up with incoming leads and book appointments for the field sales team) 
• Compliance (Adhere to organizational guidelines and methodology) 

Primary Skills: Database Systems (SQL), Python Flask/Fast API/Django frameworks specifically
Requirements:

• Highly proficient in fundamentals of Python web development frameworks like Flask, Django and Fast API
• Demonstrated experience in developing APIs using Python frameworks
• Should have deep knowledge in PostgreSQL, MS SQL Server and other SQL based Databases

• Contact leads over phone or email and convert them to the paid version of software
• Help customers with their queries related to the application
• Conduct online demos over Zoom
• Conduct periodic webinars 
• Generate new international leads on Linkedin
• Generate leads using social networks like Quora
• Prepare sales reports
  
  
  

• Can write professional emails in English
• Have a degree in commerce 
• Have good understanding of lead generation
• Can work from Pune office

Greetings!!!

We are hiring PHP Developer with Ionic Framework

Experience : 3 to 5 Yrs

Location : Chennai, Adyar

Mode of work : Permanent

Job Description :

· Proven software development experience in CorePHP with Advanced Versions

· A candidate with strong OOP skills as well as strong web front end skills (HTML, CSS, JS, jQuery etc.)

· Experience in any one of the PHP Frameworks (Laravel, Codeigniter, Zend)

· Mandatory to have Ionic Framework

· Experience in CMS (Joomla, Wordpress ), AWS (Amazon Web Services) will be added advantage.

· Exposure in Elastic Search, MySQL preferable.

· Passion for best design and coding practices and a desire to develop new bold ideas

· Excellent communication skills. The candidate must be able to communicate with clients in the UK directly.

We’re looking for a Ruby on Rails Software Engineer/Shopify App Developer who has experience working with the Shopify platform and is able to work on a Shopify app.

Your Daily Challenges

When we welcome you aboard we’ll introduce you to your Team, which consists of a front-end developer, a Shopify App Marketer who grew 2 apps to million dollar annual revenue, and a product manager.

These are the people you’ll work closely with on Product development day-to-day. Once you get settled in and learn more about the team, your day to day activities will look something like this:

1. Own the end-to-end development cycle for the Shopify app you’ll be working on.
2. Coordinate with fellow developers to get things done on time. 
3. Implement high quality code in an agile, test driven development environment
4. Review exception reports to identify and fix bugs
5. Development of new apps and features
6. Maintenance of existing features
7. Collaboration with cross-functional teams
8. Contributions of ideas to improve the product

Your Experience

1. 3-5 years of experience with Ruby on Rails
2. Experience with Shopify app development
3. Familiar with Sidekiq, PostgreSQL
4. Good understanding of HTML and CSS (positioning and styling)
5. Excellent communication skills
6. Takes pride in writing clean, organized, efficient code
7. An eye for detail
8. Experience with vanilla JavaScript and React a plus
9. Experience working in an entrepreneurial/startup environment

Your Compensation

1. The compensation range for this role is INR 14-18 LPA (~25K USD) + up to 5% equity.
2. The compensation varies with experience and qualifications. 
3. This is a full-time remote/work from home position.

Thanks for the time you took to read about this opportunity.