Technical Content writer

Individual Contributor (Core Responsibility)

• Execute outbound prospecting (cold calls, emails, LinkedIn outreach) for US market
• Drive IT services / SaaS / solution sales conversations with US customers
• Own the full sales cycle: lead generation → qualification → proposal → negotiation → closure
• Consistently add new logos across mid-market and enterprise customers
• Maintain accurate CRM, pipeline forecasting, and reporting

US Market & Stakeholder Engagement

• Actively engage with US Directors, clients, and partners during US business hours
• Understand client pain points and position technology solutions effectively
• Represent the company in sales calls, demos, and negotiations

Sales Strategy & Process Setup

• Define outbound sales playbooks, ICPs, messaging, and outreach strategy
• Set up sales processes, tools, metrics, and reporting frameworks
• Work closely with leadership to align revenue targets and growth plans

Team Setup & Leadership

• Build and mentor a US-focused sales team in India
• Hire, onboard, and train SDRs / sales executives
• Transition gradually from pure IC to player-coach model

Required Skills & Experience

Must-Have

• 8+ years of experience in international IT / SaaS / solution sales
• Proven exposure to US market sales (direct client interaction mandatory)
• Strong experience in outbound sales and lead generation
• Demonstrated success in new logo acquisition
• Comfortable working in night shift (6 PM–3 AM IST)
• Excellent communication, negotiation, and closing skills
• Experience working as an Individual Contributor

Good to Have

• Experience setting up or scaling inside sales teams in India
• Exposure to B2B enterprise or mid-market sales
• Familiarity with CRM tools (HubSpot, Salesforce, Zoho, etc.)
• Background in IT services, digital transformation, cloud, AI, or SaaS solutions

Working Model & Expectations

• Night shift aligned to US business hours
• Flexible coordination with India leadership during day hours when required
• 9 effective working hours per day
• Work from Vijayawada or Hyderabad office

Job Description :

Salesforce Developer with a minimum of 5-7 years of work experience in designing, developing, testing and deployment of CRM solutions on the salesforce platform. The developer will work with the distributed team and will be responsible for designing and implementing end to end solutions and integrate with the in-house platform and infrastructure.

We are looking for a passionate hands-on programmer who is willing to spend most of the time in code and delivering quality code by working closely with development leads and architecture teams in understanding and designing the solution. The candidate should be able to work collaboratively in a global setting and should be a go to person for troubleshooting any issues that may arise.

Qualifications – External Primary Skills / Must have :

* 3-7 years of experience as a Salesforce Developer

* Hands on experience and in-depth knowledge in LWC, AURA, Apex and Visualforce development.

* Designing solutions with out of the box features, custom configuration and code on the Salesforce platform.

* Experience in DEVOPS process using tools like FLOSUM, Jenkins or any CI/CD based tooling.

* Familiar in using SFDC metadata API using ANT migration too.

* Hands on experience in integrations using REST and SOAP, Workbench

* Knowledge of OOP concepts and application

* Good knowledge HTML5, CSS3, Javascript and JQuery

* Write clean, scalable code using Salesforce programming languages

* Excellent troubleshooting and communication skills, and attention to detail.

* BE/ME/BSC/MSC in Computer Science, Engineering or a related field * Ability to prioritize, be flexible and handle multiple projects with varying deadlines in a multi-task environment.

Desired Skills:

* Participate in requirements analysis

* Experience in Wealth Management or a similar Financial environment * Experience in working with Data teams to load and export large volume of data to and from Salesforce.

* Knowledge of Salesforce suite of products for integrations with other applications.

* Familiarity with Agile Methodology, Test-Driven Development and software design patterns.

* Test and deploy applications and systems with various teams

* Revise, update, refactor and debug code to improve existing software * Develop documentation throughout the software development life cycle

* Willing to take up challenges and learn new technologies

Excellent skills in writing about complex technical and business subjects to a variety of audiences.

ü  Be able to think like a user and create intuitive documentation as and when needed to create succinct documentation

ü  Be able to understand product thoroughly and interact with developers

ü  Ability to interact with different business groups and scope documentation assignments.

ü  Preferable exposure to eCommerce / Retail Analytics

ü  Precise documentation and clear communication skills

ü  Experience in API documentation is an added bonus

Skills and Experience

ü  Experience in content review and localization

ü  Ability to conceptualize and execute projects, with a strong bias for action and the ability to prioritize and meet deadlines

ü  Experience with content management systems like Wordpress 

ü  Experience working in an Agile content development environment

ü  Experience in editorial/peer review

ü  Knowledge about eCommerce tools and plugins will be an advantage

• Written command over English
• Good people skills & affectionate
• Handle tricky situations and be calm while answering
• Must have basic WordPress troubleshooting skills
• Knowledge of PHP/CSS/JS/React is a plus
• Troubleshoot, debug, and write in-depth solutions to WordPress related issues

• Sound knowledge in Agile Methodology ( Lean,Agile,Scrum,SAFe) Proven servant leadership
• Conflict resolution capability
• Building high performance Teams
• Identify impediments and eliminate in a timely fashion.
• Experienced working with Mobile App/Web/ Backend development teams.
• Deliver projects in challenging circumstances

What you will be doing:

• Participate in network and security initiatives, network designs, project plans, and deployments as well as coordinating technical issues with vendors and internal teams
• Contribute to design, installation, maintenance, vulnerability remediation, and monitoring of network and security systems
• Responsible for expert-level troubleshooting of any problems relating to global issues - participation in security incident management and response.
• Providing support and guidance to Technology teams across network and security technologies.
• Adhere to IT access-management incident response and change control procedures (ITIL)
• Continuous documentation of the IT network infrastructure including technical specifications, design documents, roll-out, and disaster recovery plans

What we are looking for:

A Network Security engineer with a solid comprehensive background in:

• Ability to manage, supervise and delegate multiple tasks
• Strong experience with SIEM and log management
• EDR (Endpoint Detection and Response - especially in Microsoft ATP, Defender or SentinelOne) configuration and management.
• Vendor management; including SOC (Security Operations Centre) providers
• Global Security Incident management support
• Experience in SD-WAN (Meraki) management and troubleshooting
• Knowledge of network security, hardening network equipment, and vulnerability scans
• Experience in Microsoft security and endpoint management tooling such as MCAS and MEM
• Excellent troubleshooting skills. Ability to rapidly identify respond to and resolve issues
• Proven experience in remote access technologies (ZScaler an advantage)
• Excellent communication skills (written and verbal).
• An ability to work under pressure and take ownership of tasks and customer issues.
• Ability to work individually and as part of a global Infrastructure Technology team with regional teams in India, UK and North America.

• Provide the team with a vision of the project objectives
• Responsible for finalizing and documenting requirements from customer

• Implementing high-level requirements and to produce robust solutions, within predefined timelines, and scope limitations
• Spearhead and Co-ordinate development activity required for the Project (Automation scripts, Tool development, )
• Ensure Quality with on time delivery of agreed deliverable

• Demonstrated expertise in a variety of application development, technology concepts,practices, and procedures

• Strong experience in Databases, SQL Programming, Data Conversion/Migration
• Good Experience in developing Automation scripts and using RPA tools
• Should have led a team and be able to mentor others to improve their skills
• Good Problem-Solving Ability and Analytical Skills
• Must have passion for their work

• Develop, record and maintain cutting edge web-based PHP applications on portal plus premium service platforms
• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
• Prepare and maintain all applications utilizing standard development tools
• Utilize backend data services and contribute to increase existing data services API
• Lead the entire web application development life cycle right from concept stage to delivery and post launch support
• Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
• Document the development process, architecture, and standard components
• Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as liaison between development staff and project manager
• Keep abreast of new trends and best practices in web development