Product Specialist

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

Principal Help Desk Engineer

Position Responsibilities :

As a Principal Help Desk Engineer in Maconomy Engineering, you will become a key member of our Engineering Help Desk team with the primary purpose of ensuring we find successful resolutions to customer issues that makes their way to the team.

Deltek Maconomy is a project-based enterprise resource planning (ERP) solution which is purpose-built specifically for the distinct needs of professional services firms.

We're looking for a proactive and logical Application Helpdesk Engineer to join our team based out of India. As a Principal Help Desk Engineer you will have a deep knowledge and understanding of the use of ERP software and use your technical experience & skills to troubleshoot our Maconomy solution. You will work closely with the Application Developers to gain specialized knowledge of the workings of the software, in order to independently resolve complex cases that are unable to be resolved by the Support Services team. As part of the role you will be working closely with the Support Services, Product Managers, Cloud Solutions and Engineering teams to ensure that the best and most timely solution to the cases are provided to our Customers.

Key Responsibilities

To be successful in this role, you will be expected to perform the following functions:

• Growing the relationship between Support Services, Cloud Solutions, Engineering and other key department areas
• Leading by example by adhering to the correct processes and procedures and ensuring that the knowledge you have is recorded and passed onto the team in an effective manner
• Deep investigations into the most complex cases and develop/come up with a workaround to assist clients who are not able to use the application features
• Focus on the high priority cases for clients to ensure strong and timely resolutions for key issues
• Work closely with the developers to trace down the root cause of defects and work to ensure long term solutions are developed
• Produce and maintain database fix scripts for issues affecting multiple clients
• Use TFS for defect management, RNT for customer issue management and Microsoft Teams for cross business collaboration
• Escalate issues requiring development assistance to the Development team
• Create defects using TFS and link information to Support Services cases
• Support communication between Developers and Support Services, following up on requests for further information about specific escalated cases or defects
• Review cases submitted to Help Desk by Support Services to determine if existing defects exist and create new defects if they do not exist
• Generate ad hoc reports regarding cases assigned to the Help Desk team, those with development, those being worked on, etc.
• Track the status of bug fix defects and follow up with Engineering as necessary.

Qualifications :

We are looking for people who have the following experience:

• Minimum Bachelor´s Degree level in Software Development
• 5+ years working as an Application Support Engineer
• 3+ years of Software programming experience using a variety of coding languages
• Experiencing in coaching and guiding others in team
• Excellent knowledge and skills with relational database management (RDBMS) systems including Oracle and SQL Server
• Have worked with ERP Software and have a thorough knowledge of the purpose and uses of this type of system
• An understanding of the types of challenges that our customers may face with using ERP software and the effects this will have on them
• Strong analytical skills
• Customer service oriented
• Experience with developing reports using SQL
• The ability to adapt quickly to new technical environments
• The ability to work under tight deadlines and work effectively in an environment with multiple competing priorities
• Strong communication skills including the ability to write clearly and concisely and to present information in a way which facilitates interpretation
• Excellent proficiency in written and spoken English

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. 

As a Software Engineer III at JPMorgan Chase within the Asset & Wealth Management, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Expert level in the programming on Python. Experience designing and building APIs using popular frameworks such as Flask, Fast API
• Familiar with site reliability concepts, principles, and practices
• Experience maintaining a Cloud-base infrastructure
• Familiar with observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
• Emerging knowledge of software, applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, etc.)
• Emerging knowledge of continuous integration and continuous delivery tools (e.g., Jenkins, Jules, Spinnaker, BitBucket, GitLab, Terraform, etc.)
• Emerging knowledge of common networking technologies

Preferred qualifications, capabilities, and skills

• General knowledge of financial services industry
• Experience working on public cloud environment using wrappers and practices that are in use at JPMC
• Knowledge on Terraform, containers and container orchestration, especially Kubernetes preferred

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

• Must Have: Salesforce Workflow
• Should have strong technical background with Java (Strong), Microservices architecture (MSA) (Strong), DevOps, AWS, Java, Cloud, Micro Services, DevOps
• Sound knowledge of project management, agile and software development practices
• Ability to communicate effectively in both technical and non-technical terms
• Well versed with PM tools essentially MS Project and MS Excel
• Experience in frontend and mobile apps
• Ability to conduct code reviews and ensure quality compliance
• Financials Management dealt with PL of various accounts
• Design and develop complex mappings, performance tuning of mappings, Process Flows
• Hands on experience on System designing, Event sourcing and message broker architecture
• Requirement gathering and analysis
• Define, understand, and analyse non-functional requirements for project
• Lead the technical team
• Should be able to compare technologies to find best fit for project requirements
• Should be able to troubleshoot complex or unusual bugs

RESPONSIBILITIES:

• Ensuring client satisfaction above all
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker
• Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
• Planning, organizing, and monitoring the project to deliver high quality business solutions.
• Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
• Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
• Ensuring project quality of work meets defined governance, process standards and best practices.
• Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
• Assisting the account management team in responding to new project requests
• Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings.

• Microsoft NAV 2017, ERP. Specific to SCM, MM, WH & PRODUCTION modules
• Role: Will be responsible for implementation and support of business processes w.r.t. Supply chain, planning,  warehouse and production. Change Management, requirement analysis, design, building of solutions, implementation and user feedback to improve the system. Data management and integration of ERP process with external system
• Education : B.Com/BE/BTech
• Experience : 5-8 Years of functional experience in MSFT NAV ERP in Production, Retail & warehouse setup. Practical implementation of modules/data migration/reports/MIS. Working experience in mid/large organization. 

We are looking for a passionate full-stack developer to be responsible for all platform-related duties, from developing designs for complicated applications to analyzing code. The key responsibilities include writing and testing code, debugging programs, and integrating applications with third-party web services, optimizing applications, ensuring UI/UX feasibility, and implementing API designs and architecture.

You should know python and use server-side logic. Ultimately, you'll build highly responsive web applications that align with our business needs.

Selected day-to-day responsibilities include:

1. Writing effective, scalable, and sustainable code
2. Developing back-end components to improve responsiveness and overall performance
3. Integrating user-facing elements into applications
4. Testing and debugging programs
5. Improving the functionality of existing systems
6. Implementing security and data protection solutions
7. Assessing and prioritizing feature requests
8. Ensuring the feasibility of UI/UX designs
9. Coordinating with internal teams to understand user requirements and provide technical solutions

Netradyne - Netsuite Administrator

About Us

At Netradyne, our team is committed to delivering solutions to our customers that advance their market leadership.  Our focus is to continuously drive innovation, while delivering meaningful actionable data.  The Netradyne Driveri® Vision-Based Driver Recognition Safety Program significantly advances the technology category through the application of Artificial Intelligence, Machine Learning and Edge Computing.  The foundations of Driveri® are equally focused on providing comprehensive performance insights, highlighting positive activity as well as significantly reducing the resources needed to address risk.  Netradyne draws from a diverse team of innovators, technologist, and customer advocates to create an experience where customer success continues to motivate what is next.

Supported and funded by our investors, M12, Hyundai Cradle, Point72 Ventures, and Reliance Industrial Investments and Holdings; Netradyne is committed to building a world-class team of technologists and industry experts to deliver product that improve safety, increase productivity, and optimize collaboration within the organizations. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology – that has put ‘legacy’ providers in a “spin” cycle trying to catch up.  Our team is growing, and we need forward thinking, uncompromising, competitive team members to continue to facilitate our growth.

Reports To

Project Management function in Finance

Location

Bangalore, India

Overview:

This is a pivotal position for a dynamic, experienced and motivated individual who will lead initiatives as they relate to Netsuite ERP and other financial systems (if any). Collaborating internally with members of the financial/business functions, external consultants and others teams, this person will be responsible for understanding requirements and translating them into action i.e. perform customizations, resolve user issues, and define processes within NetSuite. 

Responsibilities:

• Perform day-to-day NetSuite operation, maintenance, and support tasks.
• Monitor and maintain the health of the platform, including scheduled jobs, and integrations.
• Write complex queries to support projects and approved reporting requests.
• Develop Reports and Dashboards on Netsuite.
• Develop import templates and perform manual imports when an integrated solution is not an option.
• Convert functional / business requirements into technical NetSuite solutions.
• Work with third party developers to create or enhance existing custom solutions.
• Act as a liaison to NetSuite Support and Advanced Customer Support regarding platform issues.
• Support system enhancement projects, new functionality roll-outs and modifications of existing functionality.
• Perform in-depth tests, including end-user reviews and post-implementation support.
• Train end-users as applicable.

• Maintain proper system access for all roles.
• Provide user support with regard to all aspects of our core systems, including system documentation and training materials.
• Perform regular data audits, check error logs and resolve issues identified.
• Maintain up-to-date knowledge of NetSuite functionality, customization and integration
• Clearly communicate project status to key stakeholders.

Qualifications:

• Bachelor's degree in Business, Accounting, MIS or related field. Relevant work experience considered.
• NetSuite Administrator Certification or 2+ years of NetSuite Administration with 4+ years working in Finance/accounting systems administration experience is required.
• Strong understanding of business processes, with a preference towards Accounting and Supply Chain.
• Proficient with advanced saved searches, reporting, custom forms, custom fields, and workflows.
• Excellent communication, both written and verbal, with all levels of the business.
• Exceptional planning and organizational skills.
• Strong sense for detail, accuracy and problem solving.