Customer Success Associate

at Optmyzr

DP
Posted by Neena John Kurian
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Hyderabad
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0.5 - 3 yrs
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Best in industry
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Full time
Skills
Customer Success
Communication Skills
Effective communication
Customer Relationship Management (CRM)
Analytical Skills

Job Description

  • You will be responsible for providing support to our Clients via email & chat to help them and resolve any issues they encounter with our platform.
  • Help on-board trial customers and help them decide if Optmyzr is the right solution for them
  • Create content for customer education, communication and product adoption.
  • Be the voice of customers you interact with at internal forums.

Job Requirements

  • Full professional proficiency in written and spoken English
  • Manage incoming chats, emails and handle any follow ups
  • Smart and scrappy. Able to figure things out on your own
  • Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
  • Candidates must be located in Hyderabad or should be ready to relocate. 

About You

  • You’re passionate about making customers happy
  • You believe in "Actions speak louder than words"
  • High-energy and confident - you’ll do whatever it takes to win
  • You’re an owner - driven, focused, and quick to take ownership of your work
  • Humble - you’re willing to get into the details and you’re open to feedback
  • Adaptable, resilient, and able to thrive in ambiguity - things change quickly in our fast-paced startup and you’ll need to be able to keep up!
  • Growth-minded - you’re eager to expand your skill set and excited to learn and adapt all the time
  • Desire for impact - be ready to take on a lot of responsibility and work collaboratively with your team

Qualifications

  • An Undergraduate degree in any discipline
  • Fluent in both written and spoken English

Job Perks

  • Work with customers in 50+ countries
  • Gain experience in the digital marketing space and learn from experts
  • Great work environment. Everyone contributes to decisions, and there is no hierarchy.
  • Awesome team. Work with intelligent and smart people, and be part of a team that cares.

About Optmyzr

Optmyzr is an award-winning, industry-leading platform for PPC automation and tools. It is used by advanced PPC teams at leading agencies and Fortune 500 companies across the globe. Optmyzr is recognized as one of the fastest-growing US companies and is listed on Inc 5000. Optmyzr has also been awarded the Best PPC Software at the US Search Awards multiple times including in 2022.

We are a small, closely knit team of people who’ve worked at Google, Microsoft, Amazon and Oracle. We work on algorithms to make online advertising more effective for advertisers. We work with large data sets, and process it all in real time.

Our team is split between California, Chile, India, and Denmark. This opening is for our office in Hyderabad, India.

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About Optmyzr

Founded
2013
Type
Size
Stage
Profitable
About

Optmyzr is a fast moving, profitable, and stable B2B SaaS startup. We have been in business for 6+ years, profitable from year 1, and our team is comprised of amazing folks with experience at Google, Microsoft, Amazon, and so on. We are a developer focussed team with end to end ownership of our features. We have offices in 4 countries - this position is for our main development center which is in Hyderabad.

Optmyzr is a product company and we do not offer outsouring services. This gives us a lot of control over the design, as well as how we as a team choose to build features. Of course - with great power comes great responsibility!

 

We are featured in the Inc 5000 list of fastest growing companies in the USA for 3 years in a row.

 

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Geetanjali Tyagi
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Manas Garg
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Juan Carlos Aristimuño
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Neena John
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Arnika Yadav
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