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Job Title: Customer Service Executive
Job Description:
As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.
Must-Have Skills:
- Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
- Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
- Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
- Empathy: Ability to empathize with customers and provide support in a compassionate manner.
- Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
- Adaptability: Flexibility to adapt to changing situations and customer requirements.
- Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.
Good-to-Have Skills:
- Product/Service Knowledge: Familiarity with the company's products or services.
- Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
- Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
- Time Management: Efficient time management skills to prioritize and meet deadlines.
- Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.
Job Description: Executive Assistant - Founder
Who are we?
Design Qandy is a luxury home décor brand. It’s nothing less than a revolution in the home décorindustry- where technology enables world class home interior design.
To know more about us, visit www.designqandy.com and https://instagram.com/designqandy
We are a lean team of high-performing go-getters who take ownership of their roles in the organization. Debates and discussions are an important part of our culture, and we encourage people to bring unique perspectives to the conversations.
Most importantly, we love solving problems. If you think you’re cut out from a similar cloth, we’d encourage you to apply for this role.
What would you be required to do?
- Supervise the office boy, housekeeping staff, and security to efficiently manage the Founder's calendar, scheduling appointments, meetings, and other events.
- Book travel & accommodations arrangements for the founder for all his trips and for any employees who are travelling for official purposes.
- Coordinate with internal and external stakeholders to ensure timely and seamless scheduling while prioritizing urgent and important tasks.
- Draft correspondence, presentations, and reports to be sent on behalf of and signed by the Founder.
- Handle the Founder's payments, bank transactions, credit card payments and updations and related procedures and ensure all financial processes are accurately executed with the necessary approvals. Handle login credentials securely and discreetly.
- Manage all relevant documents related to banks, government agencies, and internal and external partners. Ensure accuracy, organization, and timely retrieval of documents as required.
- Monitor and renew all necessary memberships, such as club and hotel memberships, ensuring they are updated as needed.
- Assess and onboard new vendors based on their efficiency and quality standards for all official tasks along with Admin
- Develop a fair understanding of the Founder's day to day requirements, as well as their family business, and proactively plan and execute tasks to meet those needs.
- Remind the Founder of upcoming urgent and important meetings and tasks, on a daily basis. Continuously coordinate with stakeholders to ensure the timely completion of tasks.
- Perform tasks that will free up the Founder’s time like ordering books, returning any materials, sending festive gifts and greetings to our stakeholders for Diwali,
- Other duties, consistent with skills and experience, as directed by the Founder.
What skills we are looking for?
- Masters/bachelor in finance, commerce or related field preferred, or any other specialization
- Proven record of more than 5 years’ work experience being EA to a CXO/ founder
- Excellent MS Office knowledge
- Outstanding organizational and time management skills
- Excellent communication and interpersonal skills
- Familiarity with office gadgets and scheduling applications (e.g., e-calendars, outlook, and print machines)
- Maintain Discretion and confidentiality for all matters relating to the founder
- Strong attention to detail and accuracy
- Ability to work independently and proactively in a fast-paced environment
Skills needed?
- Work experience as an Executive Assistant, Personal Assistant or similar role more than 5 years
- Excellent proficiency in verbal and written communication.
- Proactive and detail-oriented individual with multitasking skills
Requirements:
- Should have done MBA in HR
- Should be well versed with the concepts of Recruitment, HR Operations-Payroll, Attendance, Time Management etc.
- Excellent Communication Skills
- Good if has an experience of HR Operations Internship
Details About Internship:
- 3 months of internship under our lead consultants
- Will be trained into KRONOS (KRONOS product) initially for the 3 months.
- On boarding will be based on the performance in the internship.
Location : Mumbai
Experience:6 months to 1 year
Joining: Immediate/ 30 days or less
Responsibilities:
- Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
- Design, build and maintain our social media presence
- Measure and report the performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
- Identify trends and insights, and optimize spend and performance based on the insights
- Brainstorm new and creative growth strategies
- Plan, execute, and measure experiments and conversion tests
- Collaborate with internal teams to create landing pages and optimize the user experience
- Utilize the strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints
- Instrument conversion points and optimize user funnels
- Collaborate with agencies and other vendor partners
- Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
JD of GC/BDE/Sr BDE- Inside Sales.
Company Name- uFaber Edutech Pvt Ltd.
Shift Timing/ Day- 10:30am-7:30pm/ Mon-Sat working.
Website: www.ufaber.com
Who are we-
uFaber is a well-funded Edutech startup, founded by serial entrepreneurs from IIT Bombay to change the way we learn. We sell high-quality online courses on a variety of topics, from exam preparation to certifications.
Role and Responsibilities-
- Dialing 50-80+ calls and counseling students who have enquired about the product/ services.
- Scheduling free demo lectures for the students.
- Doing post demo calls and closing sales.
- Maintaining a pipeline of all sales administration using CRM software.
- Work on targets and under pressure as this is a hardcore sales profile.
- Flexible to work on additional days and hours.
What we offer you-
- A salary that you can't get in your current company.
- Incentives and perks that you can't imagine.
- A work culture that doesn't feel like work.
- Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients and operate as the lead point of contact for any and all matters specific to your customers
- Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
- Provide strategic pre sales support for sales activities including needs analysis, data review, product demonstrations and other general sales support
- Mine the existing accounts for new business possibilities and utilizing available resources to drive account retention and growth
- Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW
- Work cross-functionally with business development, marketing, product, technology and finance teams to ensure the timely and successful delivery of the solutions per to customer needs
- Analyze latest marketing trends using CRM and analytics tools and tracking industry activities and providing valuable inputs for fine-tuning marketing strategies.
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If you can put one leg into the analogue world and another leg into the digital world to quickly translate business objectives into technical recruitment into software screens... If you think the computer screen is the world that you really want to make an impact on it is more significant than life. Then come join us.
Think you’ve got it in you? Let’s check the requirements:
- Excellent verbal and written communication skills (They always say communication is key, don’t they?)
- Time management (Time is always of the essence at iThink)
- Organisational skills
- Be well versed with the draw.io tool or any flow chart-making tool (going with the flow is good, but so is planning!)
And that’s it!
What duties does the job involve?
During your time as a Business Analyst on our ITL team, you will be:
- Enjoying your time with us
This we can assure you of, but apart from it, you will be required to:
- Creating technical reports, activity diagrams, BRD, FRD and manuals for the team (help us help others?)
- Developing workflow charts for system changes
- Monitoring each project's progress and optimising processes (concrete results for our efforts, you know?)
- Work as a SPOC between the Tech and Marketing Team and other stakeholders (like we said, coordination skills are a must!)
- Collaborate with project sponsors to determine project scope and vision (great minds don’t always have to think alike!)
- Require Knowledge of the Balsamiq Tool.
- Should have a basic understanding of Figma.
APPLY HERE = https://r.ripplehire.com/s/bp24C" target="_blank">https://r.ripplehire.com/s/bp24C
The ideal candidate is a creative problem solver at heart who thrives in a team environment. You will help manage and oversee relationships with new and existing partners through high-touch networking, lead generation, and market research.
Responsibilities
- Own the entire proposal process: identify customeR needs, develop win themes, and produce complete proposals
- Assess the competitive landscape and track key market trends and developments
- Provide administrative support as well as excellent customer service and smooth communications
- Maintain the database using your organizational skills to streamline processes and clean up the data
- Cold calling
Qualifications
- Bachelor's degree or equivalent experience
- Excellent written and verbal communication skills
- Highly organized with excellent attention to detail
Job Description:
- The Role Requires the Person to hunt and open new accounts for the Company’s SW and platform Solution offerings, Land & Expand, and Manage Existing Accounts and Relationships to grow business & Increase share of wallet with a clear focus on high Client Satisfaction
- Complete Ownership of Salethe s Cycle
- To be Successful, the candidate should have experience in Software/Consultative Solution Sales, should have done concept selling,
- Should have an understanding of IT Landscape in an enterprise, understanding of the Logistics Supply chain could be an added advantage
- The role requires the person to be quick thinker, an innovative problem solver and the ability to think on his feet will come in good stead.
Responsibilities
- Hunting New Accounts
- Business Development
- Enterprise Account & Sales Management – grow SOW
- Manage the entire sales cycle
- Maintain High level of customer satisfaction
- Pipeline management, Accurate Sales forecasting, Sales Negotiations and Business Closure.
- Exceeding Monthly and Quarterly Sales Targets
- Accurate Database Management, daily updating, and weekly reporting.
- Extracting correct contact details of brand owners from target segments.
- Generating more leads through growth hacking solutions.
2. Business Development:
- Vetting the leads and focusing efforts on the biggest opportunities.
- Growing, Calling, Mailing & Converting inbound leads.
- Negotiating win-win deals - Maintain relationships with clients and fulfil their needs effectively.
- Create proposals, agreements, portfolio as per requirement and update monthly.
- Setting, attending, and presenting at meetings.
- On-Boarding clients and communicating the client briefs to the internal team (Focus sheet).
3. Internal Relations (Optional):
- Understanding the various issues in an organisation (Process, Relations) and resolving them.
- Analysing gaps and developing policies with the core team.
- Performance monitoring or preparing performance reports.
- Production Co-ordination.
We are looking for an ambitious and energetic Business Development /Enterprise Sales person to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.
The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.
Responsibilities:
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Conduct research to identify new markets and customer needs
- Arrange business meetings with prospective clients
- Promote the company’s products/services addressing or predicting clients’ objectives
- Prepare sales contracts ensuring adherence to law-established rules and guidelines
- Keep records of sales, revenue, invoices etc.
- Provide trustworthy feedback and after-sales support
- Build long-term relationships with new and existing customers
Requirements and skills:
- Proven working experience as a business development manager, sales executive or a relevant role
- Proven sales track record
- Experience in customer support is a plus
- Proficiency in MS Office and CRM software (e.g. Salesforce)
- Proficiency in English
- Market knowledge
- Communication and negotiation skills
- Ability to build rapport
- Time management and planning skills
About the Role:
We are hiring a high spirited Operations Executive, to spearhead operations in India and begin rapid expansion across Indian Cities. The individual should be proficient at and enjoy solving complex problems and execute at grass roots along with the team. The objective is to implement fleet protocols, optimise vehicle utilisation and grow the fleet size as HelpNow continues to accelerate across the country.
Job Responsibilities:
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Streamlining and managing our ambulance fleet.
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Expanding operations and launch of the service in new cities.
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Procuring more ambulance vehicles, drivers, medical staff and service vendors in each city.
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Optimising arrival times and fleet occupancy percentage.
- Ensure gold standards for our vehicles and groom the fleet staff for a great patient experience.
The candidate should have minimum 3 years of experience in:
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Managing large vehicle fleets and drivers.
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Working in a technology-based organisation.
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Prior experience of managing multi-city fleets and teams.
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Work at a hyper growth startup (Series-A or further)
ISO Certified and CRISIL rated valuation companty at Andheri , Mumbai need Valuer having experience in Civil Sector for thier Bangalore Barnach. The work place will be Bangalore. Attractive incenties and terms are offered.
We are looking for an ambitious and energetic Research and Market Entry Strategist to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.
The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.
Responsibilities:
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Conduct research to identify new markets and customer needs
- Arrange business meetings with prospective clients
- Promote the company’s products/services addressing or predicting clients’ objectives
- Prepare sales contracts ensuring adherence to law-established rules and guidelines
- Provide trustworthy feedback and after-sales support
- Build long-term relationships with new and existing customers
- Develop entry level staff into valuable salespeople
- Maintaining and updating databases in Excel, Mailchimp and other platforms
- Executing marketing campaigns on Mailchimp and other email marketing platforms
- Montoring calendars and booking in meetings and calls for the management team
- Competitor research, analysis and reporting
- Liaising and co-ordinating with suppliers including design agencies, hotels, publications and others
- Ad hoc support to team including assisting with events and promotional activity
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