Position: Client Operations Specialist
This role is integral to Brainayan's success in delivering high-quality training programs and ensuring client satisfaction. The Client Operations Specialist will work closely with various departments to ensure seamless coordination and execution of client projects.
Role Overview
As a Client Operations Manager, you will be responsible for ensuring a seamless experience for clients post-onboarding. Your role will involve managing vendor documentation, invoices, logistics, and other training execution requirements, ensuring operational efficiency and client satisfaction.
Key Responsibilities
Client Onboarding & Documentation
Ensure smooth post-sales onboarding for new clients.
Handle vendor registration and documentation processes.
Collect and manage client assets such as logos, branding guidelines, etc.
Invoice & Payment Coordination
Manage invoicing processes, ensuring timely follow-ups for payments.
Work with finance teams for accurate billing and reconciliation.
Training Execution & Logistics
Coordinate trainer travel and stay arrangements.
Liaise with clients for training materials, venue requirements, and other logistical needs.
Ensure timely communication and execution of training-related requests.
Client Communication & Support
Serve as the primary point of contact for operational queries post-onboarding.
Provide ongoing support to clients to ensure smooth program execution.
Address and resolve any operational challenges proactively.
Required Skills & Qualifications
3-5 years of experience in client operations, project coordination, or a similar role.
Strong organizational and multitasking abilities.
Excellent communication and relationship management skills.
Proficiency in MS Office, Google Suite, and project management tools.
Experience in handling invoices, vendor documentation, and logistics is a plus.
Why Join Brainayan?
Work with top global brands and industry leaders.
Be part of a growing team making a real impact in people development.
Opportunity for professional growth in a dynamic and collaborative environment.
Shubham Vishwakarma
Full Stack Developer - Averlon
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