Customer Care Representative

About the Company

We are a fast-growing D2C FMCG food brand focused on delivering high-quality food products through both owned and third-party e-commerce platforms. The organization operates in a dynamic, customer-first environment and emphasizes innovation, digital expansion, and operational excellence across online marketplaces. With a strong presence across leading e-commerce and quick-commerce platforms, the company is rapidly scaling its digital footprint nationwide.

Roles and Responsibilities

1. Online Catalog Management

• Ensure product catalog hygiene across all e-commerce platforms
• Update product listings, descriptions, pricing, and availability
• Conduct regular audits to identify and resolve listing issues or inconsistencies

2. E-Commerce Platform Operations

• Manage day-to-day operations on platforms such as Amazon, Shopify, BigBasket, Swiggy Instamart, Blinkit, and others
• Coordinate with platform points of contact (POCs) for promotions, campaigns, and operational alignment
• Resolve technical and operational issues in a timely manner

3. Sales and Performance Optimization

• Drive sales growth through data-backed strategies and promotions
• Plan and execute initiatives to improve product visibility and conversion
• Identify and onboard new e-commerce platforms to expand digital reach
• Analyse sales trends and optimize listings for performance

4. Customer Coordination

• Handle customer queries, complaints, and feedback across platforms
• Work closely with customer support teams to enhance the buying experience
• Implement strategies to improve customer satisfaction and online ratings

5. Logistics and Order Fulfilment

• Coordinate with production, warehousing, and logistics teams
• Track and resolve issues related to delays, returns, and cancellations
• Monitor inventory levels to avoid stock-outs or overstocking

6. Online Reputation Management

• Monitor brand reviews and ratings across e-commerce platforms
• Respond to customer feedback professionally and promptly
• Collaborate with marketing teams to maintain a positive brand image

7. Data Analysis and Reporting

• Analyse sales and platform performance using Excel and related tools
• Prepare weekly and monthly performance reports
• Share actionable insights to optimize campaigns and product placement

8. Cross-Functional Collaboration

• Work closely with marketing, production, warehouse, and logistics teams
• Coordinate with digital media teams on platform-specific promotions
• Stay updated on e-commerce trends and best practices

Desired Candidate Profile

Experience:

• Minimum 1 years of experience in e-commerce operations
• FMCG or D2C background preferred

Platform Expertise:

• Hands-on experience with Amazon, Shopify, Swiggy Instamart, Flipkart, and similar platforms

Education:

• Bachelor’s degree (BBA, BMS, or equivalent preferred)

SDET-1 | Quality Engineering (AI-Native)

📍 Noida | 🕐 Full-Time | 🧭 Experience: 2+ Years

The Mission: Beyond "Automation"

At TestMu AI, we aren’t just fixing bugs; we are deprecating the old manual-heavy testing world. We are building Agentic Intelligence—end-to-end AI agents that autonomously plan, author, and self-heal tests.

As an SDET-1, you aren't a "script maintainer." You are an AI-first Quality Architect. You will be responsible for bridging the gap between legacy automation and the future of autonomous agentic workflows. If you want to move from "writing code that tests" to "building AI that tests," this is your seat.

The Pillars of Impact

🚀 1. Agentic Framework Engineering (50%)

• Architectural Excellence: Build and scale deep-level frameworks (Playwright, Selenium, Appium) designed specifically for AI-driven execution.
• AI Augmentation: Integrate LLMs and Agentic tools into the SDLC to automate test generation and reduce human intervention by >50%.
• Performance Coding: Leverage strong DSA foundations to write highly optimized, non-blocking test code that scales with our platform.

⚙️ 2. Autonomous CI/CD & Reliability (30%)

• Pipeline Orchestration: Design seamless "no-touch" integration into CI/CD (GitHub Actions / Jenkins) where tests trigger and analyze results autonomously.
• Root Cause Mastery: Use deep-dive debugging to eliminate flakiness, ensuring our AI agents operate in a stable environment.
• Full-Stack Ownership: Move beyond checklists; you own the E2E quality of your ticket/module from creation to deployed.

🧠 3. Tech Depth & Tooling (20%)

• Polyglot Mastery: Solve complex technical challenges across Java, Python, or TypeScript.
• Cloud Infrastructure: Validate data flows across AWS/GCP, Dockerized containers, and complex DB architectures.

The Interview Loop: Screening for the Top 1%

We look for problem solvers who thrive under pressure and think in systems, not just scripts.

• Technical Round I (SDET Leads): Focus on Core DSA, live coding, and the "why" behind your framework architecture decisions.
• Technical Round II (Hiring Manager): AI Hands-on Assessment—how you use agents today to eliminate toil and speed up your workflow.
• Technical Round III (VP Engineering): Solving for Scale. We’ll discuss debugging at scale and communicating technical risks to stakeholders.
• Final Round (CEO): Vision Alignment—readiness to lead the era of Agentic Intelligence.

Mandatory "Non-Negotiables"

• AI-Native Workflow: You don't just "know" AI; you use it daily (Copilots, Agents, LLM-wrappers) to be 2x more productive.
• Engineering Depth: You must be able to explain the design patterns behind your frameworks. Note: Candidates with only manual or basic "record-and-play" experience will not be shortlisted.
• Extreme Ownership: You take pride in shipping zero-defect features and don't wait for instructions to fix a broken pipeline.

Your Growth Trajectory

TestMu AI is a high-velocity environment where you will receive direct mentorship from Senior Leadership. Your path to Senior SDET or Quality Architect is performance-based, not tenure-based. We promote based on the complexity you can solve, not the years on your resume.

Perks of the Future

• Health & Wellness: Comprehensive insurance for you and your family.
• Fuel for Innovation: Daily catered gourmet meals at our Noida HQ.
• Seamless Transit: Safe, reliable cab facilities for eligible shifts.
• Pod Culture: Dedicated budgets for offsites, team building, and continuous learning.

💡 Profile: Full Stack Developer at Deqode

🔷 Experience- 2+ Years

🔷 Location- Mumbai (Andheri East)

🔷 Mode- 5 Days WFO

(Only immediate joiners & candidates serving notice period)

✨ What we want:

✅ Currently working in a product-based company

✅ Prior e-commerce platform/project experience

✅ Strong experience with MERN Stack development

✅ Proficiency in ReactJS & modern JavaScript (ES6+)

✅ Solid Node.js backend development skills

✅ Database management experience (MongoDB preferred)

✅ RESTful API design & integration

✅ Code optimization & performance mindset

Looking immediate joiners.

Experience in JD Edwards sales and distribution, advance pricing, p2p, warehouse management.

Front-End Software Engineer (React, Next.js)

Location: Mumbai, India

Experience: 3+ years

Industry: Fintech / Startup

About MethodTech

At MethodTech, we’re building the next-generation platform for institutional investors, combining cutting-edge technology with advanced quantitative models, real-time analytics, and execution tools. Our goal is to empower institutional investors to make data-driven, informed decisions with ease. You will have the opportunity to work closely with the co-founders and play a pivotal role in shaping the future of MethodTech.

Job Description

We’re looking for a driven and innovative Front-End Software Engineer with expertise in React and Next.js. In this role, you will work closely with the co-founders to design, develop, and scale our platform’s front-end architecture. You’ll take ownership of key front-end decisions, collaborate with back-end teams, and contribute to the overall vision of the product. This is an exciting opportunity to make a lasting impact in a fast-growing startup.

Responsibilities

• Lead front-end development efforts using React and Next.js, delivering high-quality, scalable applications.
• Collaborate closely with the co-founders to define and implement the technical direction of the platform.
• Work alongside the product and design teams to turn ideas and concepts into user-centric features and functionality.
• Write clean, maintainable, and efficient code for the front-end of the platform.
• Optimize the performance and scalability of the application for enterprise use.
• Contribute to the overall architecture and design of the platform to ensure reliability, speed, and scalability.
• Participate in code reviews, mentor junior engineers, and foster a culture of collaboration and learning.
• Stay up-to-date with the latest industry trends, emerging technologies, and best practices.

Requirements

• 3+ years of experience in front-end development with hands-on expertise in React and Next.js.
• Experience with state management tools (e.g., Redux, Context API).
• Familiarity with Django Rest Framework is a plus.
• Excellent problem-solving skills and ability to work independently in a dynamic startup environment.
• Excellent communication skills and comfort working directly with leadership.

Why Join Us?

• Work Directly with Co-Founders: Play a critical role in shaping the product and the company’s technical future.
• Early Impact: Your work will have a direct impact on the company’s success and growth.
• Growth Opportunities: We’re scaling quickly, and there’s a lot of room for personal and professional growth.
• Collaborative Team: Join a team that values innovation, teamwork, and an entrepreneurial mindset.
• Competitive Salary and Benefits: We offer a competitive compensation package to attract top talent.

Key Responsibilities:

• Manage and grow sales across multiple marketplaces such as Amazon and Flipkart and quick commerce platforms such as Zepto, Blinkit, Swiggy Instamart, and Dunzo.
• Develop and execute strategies for product listings, pricing, promotions, and inventory management.
• Build strong relationships with account managers across marketplaces and quick commerce platforms.
• Optimize product visibility and performance through SEO, A+ content, paid ads, and promotional campaigns.
• Analyze sales data to forecast demand, identify growth opportunities, and maximize revenue.
• Ensure smooth coordination of operations, from order fulfilment to returns management.
• Coordinate with the internal marketing team for content creation and marketing campaigns.
• Monitor and adapt to evolving marketplace algorithms, policies, and competitor activity.

Key Skills:

• Strong understanding of e-commerce and quick commerce ecosystems.
• Proven experience in managing multi-channel marketplace operations.
• Expertise in tools and strategies for marketplace sales optimization.
• Analytical mindset with proficiency in sales forecasting and performance tracking.
• Excellent negotiation and communication skills.
• Prior experience of managing marketplaces in D2C business required. Experience in nutraceuticals, wellness, or FMCG sector is a plus.

The Technical Lead will oversee all aspects of application development at TinyPal. This position involves both managing the development team and actively contributing to the coding and architecture, particularly in the backend development using Python. The ideal candidate will bring a strategic perspective to the development process, ensuring that our solutions are robust, scalable, and aligned with our business goals.

Key Responsibilities:

• Lead and manage the application development team across all areas, including backend, frontend, and mobile app development.
• Hands-on development and oversight of backend systems using Python, ensuring high performance, scalability, and integration with frontend services.
• Architect and design innovative solutions that meet market needs and are aligned with the company’s technology strategy, with a strong focus on embedding AI technologies to enhance app functionalities.
• Coordinate with product managers and other stakeholders to translate business needs into technical strategies, particularly in leveraging AI to solve complex problems and improve user experiences.
• Maintain high standards of software quality by establishing good practices and habits within the development team.
• Evaluate and incorporate new technologies and tools to improve application development processes, with a particular emphasis on AI and machine learning technologies.
• Mentor and support team members to foster a collaborative and productive environment.
• Lead the deployment and continuous integration of applications across various platforms, ensuring AI components are well integrated and perform optimally.

Required Skills and Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
• Minimum of 7 years of experience in software development, with at least 1 year in a leadership role.
• Expert proficiency in Python and experience with frameworks like Django or Flask.
• Broad experience in full lifecycle development of large-scale applications.
• Strong architectural understanding of both frontend and backend technologies, with a specific capability in integrating AI into complex systems.
• Experience with cloud platforms (AWS, Azure, Google Cloud), and understanding of DevOps and CI/CD processes.
• Demonstrated ability to think strategically about business, product, and technical challenges, including the adoption and implementation of AI solutions.
• Excellent team management, communication, and interpersonal skills.

·        Managing large amounts of outbound calls in a timely manner.

·        Identify customers' needs, clarify information, research every issue, and provide solutions.

·        Seize opportunities to build comfort with customers and handhold them in Educating them about our product offerings and closing the sale of products.

·        Build sustainable relationships and engage customers by taking the extra mile.

·        Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty.

·        Frequently attend training sessions to improve knowledge and performance level.

·        Meet personal/team qualitative and quantitative target