Customer Care Representative

Strong sales executive profile

Mandatory (Experience 1): Must have 3+ years of hands-on B2B SaaS sales experience, preferably selling subscription-based products or platforms

Mandatory (Experience 2): Must have experience in doing end to end Hunting / New Business Acquisition, including prospecting, pitching, negotiation, and deal closure

Mandatory (Experience 3): Must have experience of managing the complete sales cycle independently — research, outreach, client meetings, solution pitching, proposal handling, and closing.

Mandatory (Experience 4): Strong communication, presentation, negotiation, and objection-handling skills with experience engaging with mid to senior-level stakeholders

Mandatory (Experience 5): Experience in pipeline building & CRM usage, maintaining accurate forecasts, sales funnel tracking, and performance reporting.

Mandatory (Company): B2B SaaS Product companies

Mandatory(Exclusion) : Profiles with Only EdTech background will not be considered.Preferred (Consultative Selling): Strong listening skills with the ability to understand client business challenges and position SaaS solutions accordingly.

Roles & Responsibilities:

• Create brand and positioning strategy. Own key P&L goals including TVL, User acquisition and # users across multiple chains
• Segmentation, targeting and acquisition strategies across user segments and channels
• Design and implement Stader Labs brand strategy on social media, including Twitter, Discord, Medium and Telegram
• Build and execute communications campaigns across different Proof of Staking chains that tell the Stader Labs story to multiple audiences
• Work with influencers, community to expand the audience and widen reach of Stader Labs
• Design community development and engagement strategies. Manage community managers and implement community strategy

Essential Skills & experience:

• Goal-driven, Structured thinker and Operator
• Experience with Community building across social media
• 3-5 years in growth marketing or product marketing, preferably with experience in the blockchain/cryptocurrency space
• Excellent verbal and written communication skills (English). Multiple languages is a plus.
• Prior community management experience is a plus

• Competitive CTC on par with market along with ESOPs/Tokens
• Opportunity to work with a global, world class mission driven team
• Remote work, flexible work hours

What will I be doing?

• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos and other project related meetings
•  Defining resource requirements and managing resource availability & allocation both internal and third party           
• Preparing a detailed project plan to schedule key project milestones, workstreams & activities.
• Managing delivery of the project according to this plan.
• Tracking projects and providing regular reports on project status to project team and key stakeholders.
• Managing and adjusting for any changes in project scope, schedule and / or budget.
• Identifying and mitigating potential risks.
• Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction
• Oversee all aspects of projects. Set deadlines, assign responsibilities and monitor and summarize progress of the project. Prepare reports for upper management regarding status of project
• Should be well versed with project management domains: Initiating, planning, executing, controlling and closing

What skill do I need?

• Experience in IT industry with 3+ years of proven delivery managing increasingly complex projects
• Proficient in Agile methodology with an ability to adapt quickly to changing technology requirements
• Document the development process, architecture, and standard components.
• Experience as a PHP/Node/Java developer or other technologies to lead a team of PHP programmers Workflow Management, design and implementation in all its stages 
• Remove team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
• Leadership competencies for team building, client relations, Negotiation, decision making, problem solving and conflict management
• Proven organizational skills; ability to multi-task and work on several assignments concurrently but still be detail oriented

Required Qualification :

• Bachelor's degree in business or related field of study. 
• Three years of experience in a related IT field
• Exceptional verbal, written, and presentation skills
• Ability to work effectively both independently and as part of a team.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Knowledge of file management, transcription, and other administrative procedures
• Ability to work on tight deadlines.
• Hands Knowledge of utilities such as MS Teams, Zoom, Slack
• Analytical and problem-solving skills • Self-motivator and should be able to work in a team.
• Ability to work in a fast-paced, self-directed environment under deadline pressures
• Ability to manage own workload independently, multi-task and prioritize effectively
• Detail oriented and proactive
• Excellent time management skills, plan, prioritize, and manage development tasks for on-time delivery with quality as primary criteria. Requirements

**Job Description:**

We are seeking a talented UI/UX Designer to join our team and help shape the user experience and interface of our digital products. As a UI/UX Designer, you will collaborate closely with product managers, developers, and other stakeholders to create intuitive and visually appealing designs that enhance user engagement and satisfaction.

**Responsibilities:**

1. **User Research:** Conduct user research to understand user needs, preferences, and behaviors.

2. **Wireframing and Prototyping:** Create wireframes, user flows, and prototypes to visualize design concepts and interactions.

3. **UI Design:** Design visually stunning user interfaces that are both aesthetically pleasing and intuitive to use.

4. **UX Design:** Develop user journeys, information architecture, and interaction design to optimize the overall user experience.

5. **Collaboration:** Work closely with cross-functional teams including product managers, developers, and QA testers to ensure design requirements are met.

6. **Feedback Integration:** Gather feedback from users and stakeholders and iterate on designs based on feedback and usability testing results.

7. **Brand Consistency:** Ensure design consistency and adherence to brand guidelines across all digital products and platforms.

8. **Stay Updated:** Keep abreast of industry trends, best practices, and emerging technologies in UI/UX design.

**Requirements:**

1. Proven experience as a UI/UX Designer or similar role, with a strong portfolio showcasing your design work.

2. Proficiency in design tools such as Adobe XD, Sketch, Figma, or similar.

3. Solid understanding of user-centered design principles and best practices.

4. Experience with user research methodologies and usability testing.

5. Strong communication and collaboration skills.

6. Ability to work effectively in a fast-paced, dynamic environment.

7. Bachelor's degree in Design, Human-Computer Interaction, or a related field (or equivalent work experience).

**Preferred Qualifications:**

1. Experience working in an Agile development environment.

2. Knowledge of HTML, CSS, and JavaScript for design implementation purposes.

3. Familiarity with motion design and animation principles.

4. Experience designing for mobile platforms (iOS and Android) as well as web applications.

**Join our team and be part of creating exceptional user experiences for our products!**

About
we are building the next big thing in payments for Millennials. Payments are supposed to be simple, intuitive and fast, and we are ensuring that. As the indie creator economy grows, peer-to-peer payments and digital fulfilment will keep growing and a growing number of merchants are earning from direct payments for the digital creations. At Slash we are creating a platform for merchants to seamlessly connect and earn from their supporters and consumers, while also building a payment platform that Millennials will fall in love with.

Responsibilities

The platform that will drive payments at slash will be the social profiles and payment pages for the merchants. You will be responsible for building the social platform on which merchants can build their profiles, list items for sale, the APIs that power the entire UI experience for Slash.

• 3+ years of experience in NodeJS Backend development
• Good understanding of data structures, algorithms and system design
• Awareness of OOP paradigm, SOLID principles and design patterns
• Experience with TypeScript would be a bonus
• Experience with SQL and noSQL databases and ORMs like Sequelize and Mongoose
• Solid understanding of HTTP, Network principles, caching strategies
• Experience with authentication strategies like Oauth, JWT, passport.js
• Aptitude to work at early growing startup environment

• Write clean, testable code with unit tests
• Build and improve code across the entire stack
• Ensure project scalability by having good project architecture
• Participate in the entire application life cycle, focusing on coding and debugging
• Responsible for technical guidance and leading a team of react developers ensuring timely delivery

• Strong React.js, Node.js, and typescript experience
• Working knowledge of React Native and Redux-Saga
• Hands-on experience with REST APIs, HTML/CSS
• Knowledge of GIT
• Proficiency in SQL
• 3-4 years of minimum experience

• We make sure you are growing professionally with quarterly goals and appraisals.
• Health is wealth, so we provide health insurance
• Stand on Top - Employee professional development program
• Welcoming a new member in the family is a great please so we provide maternity and paternity leave

And much more...