Customer Care Representative

IT Operations Engineer - Arcitech AI

Full-time

Navi Mumbai, Maharashtra, India

2-5 Years Experience

IT Operations Engineer - Arcitech AI

Full-time

Navi Mumbai, Maharashtra, India

Position: IT Operations Engineer

Location: Vashi

Employment Type: Full-time

About the Role :

We are seeking an experienced and versatile IT & Desktop Engineer with 3–5 years of hands-on experience

in IT infrastructure support, server management, desktop troubleshooting, and cloud technologies

(AWS/Azure). This role includes system administration, network support, desktop management, and security

operations. The ideal candidate should be capable of handling end-user support as well as backend IT

operations, ensuring smooth functioning of servers, networks, and endpoint devices.

Key Responsibilities

• Manage and maintain servers including installation, configuration, patching, and performance

monitoring.

• Perform routine server administration tasks such as backups, security updates, IAM and logs.

• Manage Active Directory, Group Policies, and access permissions.

• Troubleshoot system and application issues across Windows/Linux.

• Ensure uptime, availability, and reliability of IT infrastructure.

• Support IT security operations including antivirus, firewalls, and vulnerability fixes.

• Maintain IT documentation, SOPs, and configuration records.

• Provide L1/L2 end-user support for desktops, laptops, printers, and other endpoint devices.

• Install, upgrade, and troubleshoot Windows/Mac/Linux OS on client systems.

• Diagnose and resolve hardware, software, and peripheral issues.

• Configure and manage endpoint security tools and policies.

• Manage CCTV configuration, monitoring, and backup processes.

• Perform LAN/WAN troubleshooting including switches, routers, Wi-Fi, and cabling.

• Handle network troubleshooting (DNS, DHCP, IP conflicts, connectivity issues).

• Set up new user profiles, email accounts, and access privileges.

• Support remote users using VPN and remote access tools.

• Oversee identity and access lifecycle (SSO, MFA setups).

• Configure network devices and enforce basic network security standards.

• Monitor security alerts & escalate incidents when necessary.

• Assist in implementing security policies, compliance controls & patching plans.

• Support cloud resources setup, IAM access, and monitoring.

• Monitor systems through tools like Grafana, CloudWatch, Zabbix, or similar.

• Manage license renewals & vendor coordination.

• Support biometric devices & access control systems.

• Assist HR/Operations during onboarding/offboarding processes.

• Collaborate with cross-functional teams to improve IT workflows.

• Participate in IT audits and compliance reviews.

• Conduct periodic infrastructure health checks.

• Identify automation opportunities in IT operations.

• Support procurement decisions for IT equipment & services.

• Perform root-cause analysis for major incidents.

Technical Skills Required

• Windows & Linux server management

• LAN/WAN troubleshooting & network diagnostics

• CCTV configuration and backup management

• Endpoint device configuration & management

• Asset management

• Networking knowledge: DNS, DHCP, TCP/IP, Routing, Switching

• Backup tools & disaster recovery

• IT ticketing systems & ITIL processes

• Security tools: antivirus, EDR, endpoint protection

• Basic cloud concepts (AWS/Azure)

Industry

• IT Services and IT Consulting

Employment Type

Full-time

Role & Responsibilities

Define and Drive Design Strategy: Develop and implement a UX design strategy that aligns with the company’s goals and ensures a consistent, high-quality user experience across all products.

Collaborate Across Teams: Partner closely with Product, Engineering, Marketing, and other teams to understand business needs, user pain points, and technical constraints. Together, you’ll create user-friendly, innovative solutions.

Lead User Research & Testing: Oversee user research activities to gather insights about customer behaviors, needs, and pain points. Use these insights to inform design decisions and validate solutions through testing.

Create Exceptional Designs: Guide the team in developing user flows, wireframes, prototypes, and polished UI designs that bring ideas to life and delight users.

Leverage and Expand the Design System: Utilize our existing design system to ensure consistency, scalability, and efficiency across all designs. Collaborate with teams to integrate it seamlessly into every product and expand its scope to support evolving design needs.

Build and Maintain Design Systems: Own the creation and evolution of a design system to ensure consistency, scalability, and efficiency across all products.

Ideal Candidate

6-8+ years of UX/UI design experience, including 2+ years in managerial roles.

Expertise in design tools like Figma, Sketch, InVision, Rive, Framer, and Lottie.

Strong portfolio showcasing user-centered design and problem-solving skills.

Experience designing for Android, iOS, and responsive web platforms.

Solid understanding of UX principles, usability, and accessibility standards.

Bonus: Familiarity with HTML, CSS, and JavaScript; skills in animation or storyboarding

Identify and Solve UX Challenge: Proactively identify potential design issues, such as responsiveness or platform-specific nuances, and ensure solutions are effective and scalable.

Strong Technical Project Manager / Program Manager / Delivery Excellence profile

Mandatory (Experience 1) – 9+ years of overall experience, with minimum 5+ years in Project/Program Management / PMO / Delivery Governance roles in SaaS or technology-driven organizations

Mandatory (Experience 2) – Hands-on experience managing Agile delivery across multiple teams, including sprint planning, tracking, retrospectives, and release governance using Jira / Confluence

Mandatory (Experience 3) – Prior experience in at least one technical function (e.g., QA, development, testing, or technical project coordination) to effectively interface with engineering teams

Mandatory (Core Skills 1) – Strong communication, stakeholder management, and executive-level reporting capability (interfacing with CTO / leadership teams)

Mandatory (Core Skills 2) – Ability to coach cross-functional teams in Agile methodologies (Scrum/Kanban) and drive organization-wide Agile maturity

Mandatory (Company) - B2B SaaS or technology-driven Companies only (Preferred B2B SaaS in RetailTech, ERP, OMS, POS, E-commerce SaaS, Logistics

Worksoft Certify

ROLE – Worksoft Certify Tester

Experience: 4 -13 years

Location – Blore/Chennai/Hyderabad

• Experience on SAP SD / MM functional testing experience
• Hands on experience in integrating Worksoft Certify with other applications like SolMan, HP ALM, selenium by using API's
• Requirement Analysis: Understand business requirements and translate them into test cases and scenarios for SAP modules.
• Test Planning: Develop test plans and strategies for SAP testing, considering both manual and automated testing approaches.
• Tool Configuration and Setup: Configure Worksoft automation tools to suit the specific requirements of SAP testing.
• Exposure in cloud applications
• Experience Design & implement automation framework
• Customize automation best practices experience
• Good communication, documentation & presentations skills.
• Experience in implementing Devops tools added advantage
• Experience & automation exposure in S4 journey is the plus
• Experience in building Test management & reporting Dashboard

Skill:

SAP Automation with Worksoft Certify

Mandatory

Web Automation with Worksoft Certify

Non-Mandatory

Execution manager or CTM

Mandatory

SAP Functional Knowledge on SD, MM & FICO

Mandatory

Excel Automation

Non-Mandatory

Position : India Practice Head We are seeking an experience and Dynamic individual to lead our Cyber Security services in India. As India Practice Head you will be responsible for driving business growth, managing client relationships, and delivering exceptional cyber security services to our clients. 

You will work closely with leadership team

to develop and execute the strategic plan for the India Practice. 

Key Responsibilities: 

• Lead the Cyber security services practice in India including business development, client relationships management, service delivery and offshore business execution coming from US 
• Develop and execute the strategic plan for the India practice in alignment with the global cybersecurity services strategy.  
• Build and maintain strong relationships with key clients and stakeholders, ensuring their needs are met and exceeded.  
• Drive business growth through the development of new services offerings, market analysis, and competitive intelligence.  
• Manage and mentor a team of cybersecurity professionals, providing guidance and support to ensure quality service delivery.  
• Ensure compliance with relevant laws, regulations, and industry standards in India.  

Requirements:  

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.  
• At least 15 years of experience in cybersecurity services, with a proven track record of successful business development and client relationship management.  
• Strong knowledge of cybersecurity frameworks and standards, such as ISO 27001, NIST, and PCI DSS, CERT-In 
• Experience in managing Departments and mentoring a team of cybersecurity professionals.  
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and stakeholders.  
• Strong leadership skills, with a proven track record of building and leading high-performance teams. Experience in managing cyber security services for mid-enterprises. 
• Ability to research and evaluate potential solutions to determine suitability for the organization’s needs. Capability to work in a fast-paced environment and manage multiple projects simultaneously. 
• Keep up to date with the latest cybersecurity trends and technologies. 
• If you are a driven and experienced cybersecurity professional with a passion for leading and growing a practice, we encourage you to apply for this exciting opportunity. 

•  Exp : 3-15 years
• Java NMS/EMS  : Work location : GGN
• Experience in implementation of NMS/EMS applications and good understanding of FCAPS functionalities
• Proficient in Java/J2EE, SpringBoot, SpringCloud, Kafka and REST webservices
• Experience in implementation of micro-services based applications
• Experience in any of the rule engine like Drools and workflow creation like JBPM, Camunda
• Experience in SQL and NoSQL databases, DB schema designing and database accessing using Hibernate JPA 
• Experience with SNMP, Netconf, device management, inventory management
• Hands on experience in Wildfly/Jboss App server 
• Experience in dev-ops tools like Jenkins, Docker, Kubernetes
• Proficient in Angular, HTML5, CSS, Bootstrap, Typescript, ES6 
• Good to have Micro Frontend Architecture exposure
• Experience with tools like Maven, Ant, Git, Sonar, JaCoCo, Karma, Jasmine
• Scripting using Shell, Python, etc
• Must be involved in customer interactions for requirement gathering and solution designing discussions

Our client is more than 2 decades old NBFC registered with the RBI. The company was set up with an aim to empower rural entrepreneurs, SMEs, and small institutions by micro-financing. The company has come a long way since its inception in 1992 and has evolved with time with the introduction of its App in the small loans sector. At present, the company has more than 5000 employees and has serviced millions of borrowers to accomplish their dreams.

• Managing Relationships– Client & Law Firms, Legal MIS & Calendar
• Managing new filings
• Overseeing legal collections through internal collection teams across India
• Supporting collections team in achieving the desired legal collection metrics

What you need to have:

• Understanding of litigation: S138, DRT, Arbitration, Conciliation, NCLT/Insolvency, and Bankruptcy Code
• Knowledge in civil and criminal legal terms