Customer Care Representative

Key Responsibilities : Able to understand functional specs and Solution, Architect Design scalable ecommerce solutions on SAP Hybris platform -Knowledge of cart, checkout, promotion, pricing, search modules, Loyalty, Order Management and Hybris Data Hub integration-Experience in Spring, Hibernate and other JEE technologies frameworks -Troubleshooting and bug fixing issues -Should have developed application supporting high transaction volume -Understanding the current Hybris system implementation and Customization.

Technical Experience : More than 8 yrs of exp of building commerce applications of which min 5 yrs on SAP Hybris Commerce Hybris Core, Hybris eCommerce Exp in Hybris 6, Data Hub Integration of Hybris using OCC Web services with systems like SAP Hybris Marketing, C4C and Data Hub Knowledge of B2C and B2BJava JEE Spring C HTML, CSS and JavaScript, jQuery, Eclipse, Ant Maven, Version control SVN, GIT Implemented app using Security Performance and tuning guidelines CI/CD, RDBMS SQL, MySQL, SOAP, REST

Professional Attributes : Communication skills Must have at least 3 years of experience in Leading a 8-10 team member team Analytical skills Presentation skills and ability to work under pressure.

Educational Qualification : Technical Graduate or PG

What are we looking or

1. Women-only
2. Experience in Sales and/or customer consulting
3. Ability to understand and handle data sets through google sheets and Excel
4. Experience: 1-2 Years

Job Role:

1. Convert highly qualified leads into Savage members, by consulting and guiding them based on their conditions and requirement
2. Assess ways to optimize the overall top of funnel lead flow at Savage by working with external communities
3. Create weekly reports on work done, what worked and what did not work.
4. Be the voice of prospective customers in the system

Requirements:

• Must have 5+ years of experience
• Strong proficiency in data engineering concepts and practices.
• Extensive experience in applying data science and machine learning techniques.
• Working knowledge of extracting information from unstructured data sources, particularly PDFs.
• Hands-on experience with Large Language Models (LLMs) such as GPT and Gemini.
• Knowledge of prompt engineering and fine-tuning techniques.
• Practical experience in building Retrieval-Augmented Generation (RAG) systems.
• Experience in processing large volumes of unstructured data, preferably in the insurance, legal, or healthcare sectors.
• Proven experience in extracting valuable insights from diverse data sets.
• Familiarity with Vector Databases, Azure Cloud, LangChain, Lama Index, and OCR tools and techniques.
• Working knowledge of PDF to text extraction tools like PDFMiner, PyMuPDF, or PDFPlumber, OCR tools.
• Skilled in machine learning, deep learning, computer vision, natural language processing (NLP), and generative AI models.

Good to have:

Working knowledge of Python and libraries such as NumPy, pandas, scikit-learn, and TensorFlow/PyTorch.

Preferred Qualifications:

BE/MS/PhD in Computer Science, Data Science, Machine Learning, or related fields.

Note: We are looking for passionate candidates who can join immediately.

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe. 

We are looking for someone who is creative , analytical and a thinker to join our Business Intelligence team as a Senior Tableau Developer in Hyderabad, India 

Responsibilities

• Proficient in all Tableau platforms including desktop, server and web-based including Tableau Prep
• Design, build, maintain & deploy complex reports in Tableau.
• Identify, analyze, and interpret trends or patterns in complex data sets using standard statistical tools and techniques.
• Consult with and advise senior management and multiple clients on strategies to improve reporting techniques through automation and the creation of dashboards.
• Generate monthly reporting and ad-hoc analysis to support leadership decision-making.

• Gather and document requirements from cross-functional teams and projects, and align on visualization expectations.
• Build best practices of integrating financial and operational data for a variety of data sources; including: MS Excel, SQL, internal forecasting and planning tools.
• Create dynamic dashboards using parameters, filters, calculated fields and applying level of details functionality.

Minimum Qualifications

• 5+ years’ experience in data analytics.
• Systems: Proficient with Tableau, MS Excel, Anaplan, SQL (Oracle, Hive, MySQL) and other analytical applications.
• Bachelor’s degree in Computer Science, Statistics, Math, Engineering, Business and/or equivalent specialized education and experience in Data Science, Statistics, Data Analysis or related field

Knowledge, Skills and Abilities

• Expertise in designing and presenting data using best practices in data visualization.
• Ability to present to variety of internal and external stakeholders.
• Strong written and verbal communication skills.
• Knowledge of best practices and experience optimizing Tableau for performance by optimizing queries, extracts and logic.
• Experience performing administration tasks in Tableau Server in a production environment.
• Experience with connecting and blending multiple data sources.
• Strong analytical and critical thinking skills.

About the Organization

Real Estate Syndicators leverage SyndicationPro to manage billions in real estate assets and thousands of investors. Growing at 17% MoM,  SyndicationPro is #1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals!

What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also a FirstPrinciples.io Venture Studio Company, giving us the product engineering, growth, and operational backbone in India to scale our team. 

Our story has been covered by Bloomberg Business, Yahoo Finance, and several other renowned news outlets. 

Why this Role

We are scaling our Customer Support & Success organization and you will have the opportunity to see how the systems and processes are built for an SaaS company that is rapidly scaling. Our Customer Support & Success Team is led by expierened SaaS Operators who can provide you the guidance and mentorship to growth quickly. You will also have the oppurtunity for faster than normal promotion cycles. 

Roles and Responsibilities

• Work on Migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision.
• Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations.
• Analyze customer expectations and data to share an expected completion time.
• To manage multiple migrations at the same time to ensure migrations are completed within the stipulated time.
• Work closely with internal and customer-facing teams to deep dive on a customer migration request and workflow using our systems to ensure nothing falls to the bottom of the to-do list
• Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking the output.
• Keep current on product releases and updates

Desired candidate profile:

• Proven data entry or Migration work experience will be an asset
• Experience with MS Office and data programs
• Attention to detail
• Confidentiality
• Organization skills, with an ability to stay focused on assigned tasks

Expectations from the candidate:

• 0-2 years of experience. Prior experience in SAAS environments will be an added advantage
• Resolve processing migration problems working with the technical team
• Pay attention to detail to maintain Data accuracy 
• Self Motivated and willing to excel in strict /short deadline
• Have the ability to multitask as needed and time management skills
• Must be comfortable working during night shifts.
•  

Customer service and care of the customers

• By entering customer data in to the data base
• By updating customer information
• By handling customer telephone calls and making required activities
• By actively preventing terminations of contracts and reduce of purchased services
• By handling customer feedback and making required activities
• By making customer satisfaction surveys
• By follow up of first delivery to new customer
• By follow up of contract termination and final invoicing
• By making invoicing to customers
• By printing of delivery lists
• By archive of customer documents

Dear Candidate,

Hope you are doing great!!

As per our telephonic discussion, I have attached JD.


Company Details : 
Company Name: i-Lanam Technologies

i-Lanam was established in the year 2020 with an insight to provide a

competitive approach towards application development to deliver the best quality applications at the cheapest of the prices. Looking at the need to have a company that can understand the ownership of the application output some quality developers came together to establish this company

 Canada Office

182 Central Ave, 3, London, Ontario N6A 1M7, CA

Ahmedabad Location
417 SHIVALIK SHILP Iscon Cross Road, 4th Floor, Ahmedabad,Gujarat 380015, IN

• Meeting with Web designers to discuss project design and layout.
• Coding the entire HTML site from end to end.
• Debugging code and front-end web applications.
• Ensuring cross-platform compatibility.
• Troubleshooting application errors.
• Conducting website performance and usability tests.
• Meeting publication deadlines.
• Providing user support.

• Bachelor's degree in computer science, computer engineering, MIS, or similar.
• At least 1 years' experience as an HTML Developer.
• In-depth knowledge of front-end coding languages including HTML, CSS, JavaScript, and XML.
• Ability to troubleshoot coding and application errors.
• Knowledge of web design and user application requirements.
• Ability to meet strict publication deadlines.
• Excellent communication and interpersonal skills.
• Strong attention to details