Customer Care Representative

Senior Holiday Sales Executive

Location: Chennai 

Experience: 2–4 Years 

Salary: ₹ 4- ₹ 6 LPA, 

: About The Role

Manage domestic and international tour operations, prepare travel itineraries, coordinate bookings, and ensure seamless travel experiences while delivering excellent customer service.

: Please Note

Immediate joiners preferred

:Key Responsibilities

Handle domestic & international tour operations

Prepare customized itineraries & quotations

Manage flight, hotel & transport bookings

Coordinate with vendors & suppliers

Handle customer queries & complaints

Ensure smooth tour execution

Maintain client relationships

Collect payments & maintain records

: Requirements

2–4 years of Travel Industry experience

Knowledge of domestic & international packages

Experience in FIT & Group Tours

Good communication skills

Proficiency in MS Office

Graduate in any discipline

Travel & Tourism certification is a plus

: Benefits

Competitive Salary

Career Growth Opportunities

Professional Learning & Development

Travel Industry Exposure

Supportive Work Environment

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Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

As an Inside Sales Associate at Rimigo, you will be the primary point of contact for travellers looking to plan and book their next trip.

This is a client-facing role that requires you to be proactive, consultative, and detail-oriented - from the first conversation to the final booking confirmation and on-trip assistance.

What You’ll Do

• Speak with users who sign up or show interest on the platform
• Understand customer preferences, budgets, travel style, and trip goals
• Help customers decide destinations, itineraries, and experiences
• Convert inquiries into confirmed bookings
• Coordinate flights, hotels, activities, visas, transport, and other travel requirements
• Manage booking modifications, follow-ups, and customer communication
• Build trust and provide a high-quality travel planning experience

What We’re Looking For

• Strong sales ability
• Strong communication in Hindi and English
• Bachelor's degree in Business, Marketing, or a related field.
• 1–5 years of experience in customer experience or customer service management, preferably in the travel or hospitality industry.

Role details

• Joining - Immediate
• This is a work-from-office role, from our physical office in HSR Layout, Bangalore.