Customer Care Representative

Only Immediate joiners are considered.

Key Skills:

Technical Skills

• Power BI Development: 4-5 years of hands-on experience developing Power BI reports, dashboards, and data models
• DAX: Strong proficiency in DAX (Data Analysis Expressions) for creating measures, calculated columns, and complex calculations
• Power Query / M Language: Expertise in data transformation and ETL processes using Power Query
• Data Modeling: Solid understanding of dimensional modeling, star schema, and data warehouse concepts
• SQL: Proficient in SQL for data extraction, manipulation, and querying relational databases
• Power BI Service: Experience with Power BI Service administration, workspace management, scheduled refreshes, and deployment pipelines
• Custom Visualizations: Experience creating and configuring custom visuals, including use of AppSource visuals and custom visual development using Power BI Visuals SDK
• API Integration: Hands-on experience with Power BI REST APIs for automating deployments, managing workspaces, and embedding reports
• Knowledge of data visualization best practices and UI/UX principles for dashboard design
• Experience with data source connectivity (SQL Server, Azure SQL, Oracle, SAP, Excel, APIs, web services)

Additional Required Qualifications

• Bachelor’s degree in computer science, Information Systems, Business Analytics, or related field
• Strong analytical and problem-solving abilities
• Excellent communication skills to work with both technical and non-technical stakeholders
• Ability to manage multiple projects and prioritize tasks effectively
• Detail-oriented with commitment to delivering high-quality work
• Client-facing experience with ability to gather requirements and present solutions

Preferred Qualifications

• Microsoft Power BI certification (PL-300 or equivalent)
• Experience with Azure ecosystem (Azure Data Factory, Azure Synapse Analytics, Azure SQL Database)
• Knowledge of other Microsoft BI tools (SSRS, SSAS, Excel Power Pivot)
• Familiarity with Python or R for advanced analytics integration
• Experience with Dataflows and incremental refresh strategies
• Understanding of API development for custom visuals or Power BI embedded solutions
• Experience working in Agile/Scrum development environments

Strong investor analyst profile

Mandatory (Experience): Must have 5+ years of experience in Private Equity, AIFs, Investment Banking, Special Situations, or Family Office investing.

Mandatory (Tech Skills 1): Must have experience evaluating Indian companies by studying their financial statements, mutual funds, stock, future growth prospects, and overall investment attractiveness (Buy-side analysis)

Mandatory (Tech Skills 2): Must have experience evaluating Pre-IPO, Private Equity, Real Asset, and Distressed/Special Situation investments.

Mandatory (Tech Skills 3): Must have experience in managing end-end investment lifecycle from deal generation to closure.

Mandatory (Tech Skills 4): Must have strong financial modeling skills (LBO, DCF, scenario modelling)

Mandatory (Tech Skills 5): Must have created Investment Memoranda, Transaction Notes, and IC presentations.

Mandatory (Tech Skills 6): Must be proficient with valuation methods, credit analysis, asset-level cash flows.

Mandatory (Tech Skills 7): Must be familiar with any of these tools- Capital IQ, PitchBook, Venture Intelligence or Tracxn

Mandatory (Company): Preferably from PE funds, AIF Category II/III, IB, Special Situations funds.

Mandatory (Education): MBA (Finance), CA, CFA

Job Summary:

We are looking for a highly skilled and experienced C++ Developer with a strong background in embedded systems to join our dynamic product engineering team. The ideal candidate will have at least 5 years of recent hands-on experience in designing, developing, and optimizing high-performance embedded software applications using modern C++ standards (preferably C++11 or later). This is an exciting opportunity to work on cutting-edge technologies in a collaborative and innovative environment.

Key Responsibilities:

• Design, develop, and maintain robust and scalable software solutions using C++11 or above
• Work closely with hardware and embedded teams to implement and integrate real-time systems
• Develop software for embedded platforms and optimize performance for various target environments
• Implement and maintain multithreaded applications and handle concurrency issues efficiently
• Conduct unit and integration testing to ensure high-quality deliverables
• Collaborate with cross-functional teams including Product, QA, Hardware, and Design
• Troubleshoot, debug, and resolve complex technical issues in embedded environments
• Participate in code reviews and adhere to best practices in coding and documentation
• Stay updated on the latest advancements in C++ and embedded systems development

Required Skills & Qualifications:

• Bachelor's or Master’s degree in Computer Science, Electronics, or related field
• 5+ years of professional software development experience with strong recent exposure to C++
• Hands-on experience with C++11 or newer versions (C++14/17 preferred)
• Strong understanding of object-oriented programming (OOP) and software design patterns
• Proficient in embedded system programming and real-time operating systems (RTOS)
• Experience in multithreaded programming and inter-process communication
• Proficient in debugging tools, performance analysis, and memory management
• Familiarity with version control systems like Git

Preferred Skills:

• Experience working on low-level drivers, hardware integration, and peripherals
• Familiarity with scripting languages (Python, Bash) for automation
• Exposure to CI/CD pipelines and Agile/Scrum development methodologies
• Knowledge of tools such as GDB, Valgrind, JTAG debuggers, etc.
• AWS or cloud-based experience is a plus (for remote monitoring/logging or OTA updates)

At Thrillophilia, we have set sail on a mission to redefine the way people explore the world, one byte at a time. We are driven by a shared passion for excellence and a relentless pursuit of innovation. We have established ourselves as industry leaders in delivering cutting-edge solutions that have transformed the way the travel industry operates. Our commitment to pushing boundaries and creating groundbreaking technology sets us apart from the rest.

We are seeking a highly skilled and passionate Senior Software Developer with expertise in Frontend Frameworks like React.js or Next.js to join our dynamic and innovative tech team. As a Senior Software Engineer, you will play a crucial role in designing, developing, and implementing high-quality software solutions that drive the success of our travel platform. You will work closely with cross-functional teams, including product development, UI/UX design, and quality assurance, to ensure seamless integration of features and deliver exceptional user experiences. 

We are looking for individuals who are not only technically proficient but also deeply passionate about building scalable products that make a meaningful impact.

Are you ready to embark on an exciting journey where we're building the most incredible travel platform in the world?

Why Choose Thrillophilia?

A Culture of Excellence: We have cultivated a culture that nurtures creativity, celebrates diversity, and fosters collaboration. Our team is comprised of brilliant minds who thrive on challenges, embrace change, and consistently deliver exceptional results.

Impactful Projects: As a Senior Software Engineer, you will have the opportunity to work on exciting and impactful projects that shape the future of our industry. Your expertise and contributions will directly influence the success of our groundbreaking solutions and drive our mission forward.

Growth and Development: We believe in investing in our team members' growth and development. Through continuous learning and our mentorship, we empower you to expand your skill set, broaden your horizons, and reach new heights of professional excellence.

Cutting-Edge Technology: At Thrillophilia, we pride ourselves on staying at the forefront of technological advancements. As a member of our team, you will have access to state-of-the-art tools, cutting-edge frameworks, and a supportive environment that encourages exploration and experimentation.

Responsibilities:

• Develop and maintain robust, scalable, and efficient web applications using React.js / Next.js.
• Collaborate with product managers, UI/UX designers, and fellow developers to understand requirements, translate them into technical solutions, and deliver high-quality software products.
• Write clean, maintainable, and well-documented code following industry best practices and coding standards.
• Conduct thorough code reviews, provide constructive feedback, and mentor junior developers to enhance team productivity and code quality.
• Optimize application performance and ensure efficient resource utilization by conducting performance testing, monitoring, and troubleshooting.
• Stay updated with the latest industry trends, tools, and technologies related to JS and JS frameworks like React.js / Next.js, and share knowledge with the team.
• Collaborate with the DevOps team to deploy and maintain applications in cloud-based environments.
• Contribute to the continuous improvement of development processes, tools, and methodologies.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
• At least 4+ years of relevant experience as a front-end developer
• Strong expertise in React.js / Next.js with a solid understanding of their core principles and ecosystem.
• Proficient in front-end development technologies such as HTML5/CSS, JavaScript and Typescript.
• Deep understanding of the DOM, Browser Events, JavaScript APIs, Canvas rendering etc.
• Proficiency in creating mobile websites and putting responsive design strategies into practice
• Extensive knowledge of contemporary web development tools such as Babel, PostCSS, and Webpack
• Regard for optimizations that focus on delivering content to the user as quickly as possible.
• Familiarity with version control systems, such as Git.
• In-depth SEO optimization knowledge is seen as a plus.
• Ability to write efficient, maintainable, and testable code, with a strong emphasis on software quality and best practices.
• Strong problem-solving and analytical skills, with the ability to tackle complex technical challenges and provide innovative solutions.
• Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment.
• Self-motivated and detail-oriented, with a passion for continuous learning and staying updated with emerging technologies.

If you are passionate about building revolutionary travel products, thrive in a collaborative and innovative environment, and are ready to take on exciting challenges, we would love to hear from you. 

Apply now and embark on a transformative journey to redefine the future of travel!

Key Responsibilities:

• Strategic Growth Planning: Develop and execute strategies to drive sustainable growth and expansion in alignment with company goals.
• Market Analysis: Conduct thorough market research and analysis to identify new opportunities, market trends, and competitive threats.
• Business Development: Lead initiatives to acquire new business partnerships and opportunities, including identifying potential clients and negotiating agreements.
• Operational Excellence: Streamline and optimize internal processes and workflows to enhance efficiency and productivity.
• Financial Management: Collaborate with finance teams to develop budgets, monitor financial performance, and ensure cost-effectiveness.
• Team Leadership: Provide strong leadership and mentorship to cross-functional teams, fostering a culture of collaboration, innovation, and continuous improvement.
• Performance Metrics: Establish key performance indicators (KPIs) and metrics to track progress towards goals, regularly reporting to senior management.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure business continuity and resilience.

Qualifications:

• Education:  MBA or equivalent from a prestigious institute such as IIM preferred.
• Experience: 4-6 years of progressive experience in business development, operations management, or related fields. Prior experience in a leadership role preferred.
• Analytical Skills: Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
• Strategic Vision: Proven ability to think strategically, anticipate future trends, and translate vision into actionable plans.
• Adaptability: Ability to thrive in a fast-paced environment and effectively manage multiple priorities under tight deadlines.

High-quality source code to program complete applications within deadlines

- Strong integration and architectural knowledge with Agile methodology

- Working closely with other developers, UX designers, business, Testing Team and systems analysts

- Demonstrated experience in leading medium- to large-scale projects to successful completion and implementation

- Involvement in Team management activities with their own work (like code review, team guidance/mentoring, status reporting)

- Build API’s that integrate with all majors ERP, CRM, and other systems

- Be the first point of escalation for technical issues and resolve issues working with stakeholders

- Ability to plan, organize, prioritize and deliver multiple projects simultaneously

Strategy & Operations Manager – 2022 

JOB DESCRIPTION  

As a Strategy & Operations Manager you are expected to Work closely with CEO and help streamline Operations for the best way forward through Guidelines, Standards Automation etc (understanding the current state and future state why is critical), for & through 

Roles & Responsibilities:  

A strategic & org level role to define/streamline/standardize overall Org Operations in alignment with the current & future goals of the company, through, 

• Definition of Guidelines, Standard Operating Procedures etc. for all the operations/services in the company 
• Identification of the areas of automation of manual/repetitive tasks as a part of project management/delivery and working with the team in identifying and automating through the right tools & techniques (for ex – Team Management Matrix, Timesheets, Customer Status Dashboards etc.) 
• People & Management – for work, right utilization & upskilling 
• Continuous Reviews, Audits & Feedback ensure adherence  
• Use of the right tools & techniques for ease, reuse, scalability & management – across operations 
• Definition & Delivery of Org specific reports – team management, project dashboards, customer management etc. 
• Bringing in mature practices to the way we do business for the betterment. 
• Helping avoid waste and add value – in terms of work executed, value delivered to the customers 

To re-iterate, all the above to be in complete alignment with the Org – its goals, values, principles & culture. So, while the expectation is for you to define procedures & protocols – it cannot be a one size fits all approach. Our belief is Responsible Freedom. Structures/Governance are important, but not at the cost of flexibility. You should be able to strike the right balance. 

Scope in terms of functions/departments:  

• All the functions around the Business that we are in (Consulting, Technology), from an Operations perspective 
• Training & Development 

Team you will be working with:  

• CEO & Org Maturity Team 
• Org Performance & Customer Delivery Team 
• Project Managers 

Experience/Qualifications 

• Insurance Technology space, with experience in the role, as per Job Profile (preferable: P&C/General Insurance and related Technologies) would be ideal for the role. Alternatively, experience in FinTech or BFSI is expected 
• Minimum of 5 to 6 years – Our focus is not on the number of years of experience, but the passion/aggression to help support in building scalable business through the right Operations 
• B Tech with MBA from Premier Institutes preferable 
• Experience in tech project implementations – in the capacity of operations manager 

ABOUT MANOMAY  

Manomay is a Global IT Consulting & InsurTech Firm with an exclusive focus on the Insurance industry. With business technology alignment as the key emphasis, we work with multiple insurance companies both on Consulting (Strategic/Management/Implementation/ Measurement) and Technology (InsurTech Products and Custom Specific Solution Development). Our Customer Base is spread across USA and Caribbean Islands (Bermuda, Cayman Islands, Barbados, Bahamas, and Jamaica).   

Whether it is Consulting or Software Development, our focus is to help Insurance Companies solve those “unsolved” problems, that are not yet comprehensively addressed in the current realm of Company and the Market. These span across legacy technology, rip & replace challenges, indecisiveness about enterprise IT, changing customer expectations & positioning, changing market dynamics, people & process challenges, integrations & associations etc.   

Our Technology Stack is of latest order using a combination of the new gen technologies AI, ML, RPA, Digitization & Analytics etc. developed off Python and its frameworks (primarily) + other web frameworks like Angular and Node JS etc.   

Key aspects of this role: 

• Maintain, update, and enhance ITSM environment including Incident, Request,  Problem, Change and Knowledge Management, Service Catalog, Service Portals,  SLAs, Discovery, and Integrations 
• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform. • Responsible for performing daily administration, issue resolution, and  troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need: 

• Minimum of 2 years of demonstrated experience in ServiceNow development and  configuration.  
• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.
• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform  interfaces (to other data sources) and the data within tables, import sets and the  CMDB. 
• Preferably certified in ServiceNow