Customer Care Representative

Job Description:

Role: Blue Yonder WMS Developer

Location: Bangalore, Mumbai on-site as required

Experience Required: 4–8 years

Context

We need a hands-on developer who can own configuration, integration, and deployment not a part-time resource or SME-only profile.

Key Responsibilities

·      Configure and customize Blue Yonder WMS for inbound, outbound, replenishment, and returns workflows

·      Develop and maintain MOCA scripts for process automation and exception handling

·      Integrate WMS with SAP S/4HANA — inventory, procurement, and finance data exchange

·      Support RF/mobile workflow design and testing

·      Conduct SIT, UAT, and cutover activities in coordination with Croma teams

·      Provide post-go-live hypercare support and issue resolution

·      Document configurations, integration specs, and SOPs

Must-Have Skills

·      4+ years hands-on with Blue Yonder (JDA) WMS — configuration and deployment

·      MOCA scripting proficiency

·      SAP integration experience (IDOC / BAPI / API)

·      At least one full-cycle WMS go-live at a retailer or 3PL

·      Strong SQL skills for debugging and reporting

Good to Have

·      Blue Yonder Luminate / cloud version exposure

·      Omnichannel fulfilment experience — BOPIS, ship-from-store

·      Labour Management (LMS) or slotting module familiarity

·      Electronics or large-format retail background

About the Company: 

Pace Wisdom Solutions is a deep-tech Product engineering and consulting firm. We have offices in San Francisco, Bengaluru, Mangalore and Singapore. We specialize in designing and developing bespoke software solutions that cater to solving niche business problems.

We engage with our clients at various stages:

·      Right from the idea stage to scope out business requirements.

·      Design & architect the right solution and define tangible milestones.

·      Setup dedicated and on-demand tech teams for agile delivery.

·      Take accountability for successful deployments to ensure efficient go-to-market

Implementations.

Pace Wisdom has been working with Fortune 500 Enterprises and growth-stage startups/SMEs

since 2012. We also work as an extended Tech team and at times we have played the role of a

Virtual CTO too. We believe in building lasting relationships and providing value-add every time

and going beyond business.

Strong Technical Project Manager / Program Manager / Delivery Excellence profile

Mandatory (Experience 1) – 9+ years of overall experience, with minimum 5+ years in Project/Program Management / PMO / Delivery Governance roles in SaaS or technology-driven organizations

Mandatory (Experience 2) – Hands-on experience managing Agile delivery across multiple teams, including sprint planning, tracking, retrospectives, and release governance using Jira / Confluence

Mandatory (Experience 3) – Prior experience in at least one technical function (e.g., QA, development, testing, or technical project coordination) to effectively interface with engineering teams

Mandatory (Core Skills 1) – Strong communication, stakeholder management, and executive-level reporting capability (interfacing with CTO / leadership teams)

Mandatory (Core Skills 2) – Ability to coach cross-functional teams in Agile methodologies (Scrum/Kanban) and drive organization-wide Agile maturity

Mandatory (Company) - B2B SaaS or technology-driven Companies only (Preferred B2B SaaS in RetailTech, ERP, OMS, POS, E-commerce SaaS, Logistics)

Mandatory (Location)—Candidate should be based out of Delhi NCR or nearby.

Preferred

Preferred (Certification) – PMP, CSM, or CMMI-related certifications are a plus

Preferred (Quality Frameworks) – Exposure to CMMI / ISO or enterprise-level quality governance frameworks

Key Responsibilities:

• Keyword Research: Conduct thorough keyword research using SEO tools like Google Keyword Planner, SEMrush, and Ahrefs to identify target keywords for optimization.
• On-Page Optimization: Assist in optimizing web pages for SEO, including improving title tags, meta descriptions, headers, and internal linking.
• Content Optimization: Collaborate with the content team to optimize website content, blog posts, and landing pages to ensure they are search-engine friendly.
• Technical SEO Support: Assist in monitoring site performance and troubleshooting SEO-related issues like page speed, mobile-friendliness, and site architecture.
• SEO Audits: Conduct basic SEO audits and analyze websites for performance improvements, including broken links, duplicate content, and other technical factors.
• Competitor Analysis: Analyze competitor websites and their SEO strategies to uncover new opportunities for improvement.
• Link Building: Assist in identifying and reaching out for potential backlink opportunities to increase website authority.
• Reporting: Track SEO performance using Google Analytics, Google Search Console, and other tools to generate insights and monthly reports.
• Stay Updated: Keep up with the latest SEO trends, algorithm updates, and industry best practices to ensure our strategies are always up to date.

Role Description

Need a graphic designer who should be able to conceptualise campaigns and execute eye-catching and professional email designs. With the desire to learn organisational and business values, they should be able to determine the requirements and produce exceptional work.

Responsibilities

1. Understand the brief, participate in brainstorming and produce creative designs that result in an engaging consumer journey.
2. Collaborate with the marketing team and copywriters to understand the exact requirements and expectations.
3. Be a great team player and coordinate with other design teams to seek and provide design assistance.
4. Use proficient creative software skills to create variety of static and motion graphics for communication design.
5. Learn business requirements and organisational values to adapt the same in designs.
6. Understand how creatives are performing via analysing performance data, and incorporate the same understanding into subsequest creatives.

Requirements

Strong Knowledge of Photoshop and Illustrator.

• Excellent visual design skills in both static and basic motion graphics.

• Basic knowledge of HTML and Adobe XD will be advantageous.

• Ability to present your designs and defend your solutions to various stakeholders.

• 2-4 years of experience as a graphic designer in a relevant field. Good layout designing skills and sense of colour usage.

• E-commerce background is a plus point.

Professional written and interpersonal skills.

• Understanding the Beauty Space is a plus.

• Experienced in determining requirements and meeting deadlines.

What we're looking for
We are looking to hire a smart product manager who is passionate about taking up ideas and bringing them to life. You will engage with our customer base directly, and decide the future of the product by working closely with founders. You will also collaborate with marketing and growth teams to ensure that word gets out to people and they get to see what you are building

Responsibilities
Work with founders to define product strategy and roadmap
Prioritise and plan features for development. Come up with prioritisation framework suited to company needs and balancing impact vs effort
Build strong customer empathy and incorporate same while working with UX and Design teams
Convert ideas to prototypes and demonstrate them to the key partners
Own product lifecycle from idea, design, research , competitive analysis, positioning, roadmap, development, go to market, launch and success
Define and measure success metrics for the product
Talk to customers, gather business insights and come up with new product ideas for a multi-product strategy
Be a product evangelist inside and outside the organisation. Represent company in product or domain specific conferences and events


Qualifications
Over 3 years of hands on experience in Product Management
Good understanding of web based architecture and APIs
Good understanding of UX framework and experience on UI design
Good analytical and problem solving skills
Ability to work independently and drive product with minimal direction
Collaborative approach with clear communication
Strong analytical and problem solving skills
Familiar with agile product development processes
Background in consumer apps is a plus


Benefits
An exciting and enriching work environment
Ability to work directly with founders to shape the company
Opportunity to become an expert in sustainability tech (expected to be redefine every industry over next 2-3 decades)
Opportunity to participate in the zero to one journey of building a startup
Ability to articulate and work on the most core problems that the customer faces
A competitive salary and comprehensive medical insurance coverage
Significant upside through an employee friendly ESOP policy

Job description

Duties & Responsibilities

• Preparing hot and cold beverages and food products as per the defined SOP.
• Following the defined steps of guest service.
• Maintaining the cleaning & hygiene aspects of the store .
• Following the cleaning and hygiene guidelines set by the store .
• Managing product hygiene and expiry Managing store visual merchandising.
• Having basic knowledge about coffee beans and coffee machine.
• Having knowledge about the food safety rules and demonstrating them while working Handling the basic level product-related complaints as the per process.
• Maintaining the Daily/Weekly/Monthly inventory records.
• Supporting the Store Manager in stock reconciliations.
• Maintaining a safe and healthy work environment.

Candidate Qualifications & Skill Requirements:

• Candidate should ideally have 2- 3 years of experience in the similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
• Experience in a retail setting will be an added advantage .
• Good written and verbal communication skills.
• Ability to work well under pressure.
• Flexible and works well with a team.
• Ability to multitask.
• Experience in luxury retail or hospitality.

Reporting Manager - Store Manager

Responsibilities

Serve as the first in-depth

point of

contact to our prospects/ customers

and be a true

LambdaTest evangelist

Qualify Convert contacts/

prospects

to

qualified sales appointments by

maintaining a

healthy cadence of calls and emails

Should always prioritize tasks based

on

(prospect’s/ customer’s) response,

interest, and

business needs

CRM hygiene - document all calls/ emails/ activities on CRM system

and provide

appropriate forecast to the sales management

Requirements

2 - 4 years of Sales/ BDR/ Outbound/ Cold Calling experience in SaaS industry is a must

B.Tech in C.S, I.T, or related field is a plus

Fluent in English - written and spoken with a passion for technology

Functional experience in prospecting tools and CRM

platforms, like - Sales Navigator,

Outreach, Zoom info, ZOHO, SFDC etc

Proficient in lead generation and appointment setting

via

cold

calling, email campaigns,

LinkedIn connects, etc

Exceptional prospecting, discovery and qualification skills.

Should be able to connect and develop relationships with

CXO

level executives over the

phone/ con-calls

Must be organised, articulate and detail-oriented with the ability to multitask in a dynamic,

fast-changing environment

Experience working in a rapidly growing, fast-paced organisation selling SaaS solutions to

enterprise companies.

Strong business acumen, ethics and high integrity

You will anchor our sales and marketing to ensure that we reach our planned targets and more and will be responsible for overall sales targets and will work across channels (online and offline) to make them happen.

You will be responsible for growing sales on the multiple market places, website and online platforms and running marketing campaigns marketing wisely while monitoring KPIs to ensure high ROI.

You will also manage offline retail partnerships and help grow offline pressence of Wise Mama products.

Previous FMCG sales experince, especially with food & bev with demonstrated excellence is going to be a big +

You should be a self starter, demostrate ownership and initiative and be open to working in a challenging start-up environment.

Job Description for Microsoft Developer:

• 0-1 years’ experience in C#,UWP/WPF, .net fundamentals, OOPS.
• Working knowledge of SQL
• quick learner and adapt to new technologies
• Develop new features/enhancements and quality changes for a C#.NET WPF/Winforms based desktop application/product.
• Good debugging and troubleshooting knowledge for Windows applications.
• Strong communication and presentation abilities
• Should be able to handle direct client communication
• Experience working with Agile/Scrum methodologies
• Database knowledge would be an added advantage.