Customer Care Representative

Job Title : AI/ML Engineer – DevOps & Cloud Automation

Experience : 3+ Years

Location : Gurgaon (WFO)

Job Summary :

We’re looking for a talented AI/ML Engineer to help build an AI-driven DevOps automation platform. The ideal candidate has hands-on experience in ML, NLP, and cloud automation.

Key Responsibilities :

• Develop AI/ML models for predictive analytics, anomaly detection, and automation
• Build NLP bots, observability tools, and real-time monitoring systems
• Analyze system logs/metrics and automate workflows
• Integrate AI with DevOps pipelines, cloud-native apps, and APIs
• Research & apply deep learning, generative AI, reinforcement learning.

Requirements :

• 3+ years in AI/ML, ideally in DevOps/cloud/security environments.
• Strong in Python, TensorFlow/PyTorch, NLP, and LLMs.
• Experience with AWS/GCP/Azure, Kubernetes, MLOps, and CI/CD.
• Knowledge of cybersecurity, big data, and real-time systems.
• Bonus : AIOps, RAG, blockchain AI, federated learning.

·         Maintained a high profile in the professional and business communities.

·         Skilled in cold calling, consultative selling and partnering with others.

·         Preparing analysis reports for clients.

·         Working on Email campaign.

·         Coordinate efforts to improve the customer experience at the point of sale.

·         Manage product sales growth and individual sales effectiveness by reviewing sales activity schedule.

·         Maintain strong relationships with key contacts in existing clients and develop new clients.

·         Liaise between the technical team and clients, as well as senior management and stakeholders.

·         Managing a team &Motivating team members to achieve sales target.

·         Negotiating contracts and making partnership with clients.

·         Working on campaign management and lead nurturing.

·         Develop incentive and marketing programs for customers

·         Oversee high volume pipeline management 

Job Description

We are seeking a skilled DevOps Specialist to join our global automotive team. As DevOps Specialist, you will be responsible for managing operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will be providing support for critical application environments for industry leaders in the automotive industry. 

Responsibilities:

Daily maintenance tasks on application availability, response times, pro-active incident tracking on system logs and resources monitoring

Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users. 

Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.

Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues. 

Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions. 

Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).

Requirements:

DevOps Skillset: Logfile analysis /troubleshooting (ELK Stack), Linux administration, Monitoring (App Dynamics, Checkmk, Prometheus, Grafana), Security (Black Duck, SonarQube, Dependabot, OWASP or similar)

Experience with Docker.

Familiarity with DevOps principles and ticket tools like ServiceNow.

Experience in handling confidential data and safety sensitive systems

Strong analytical, communication, and organizational abilities. Easy to work with.

Optional: Experience with our relevant business domain (Automotive / Manufacturing industry, especially production management systems). Familiarity with IT process frameworks SCRUM, ITIL. 

Skills & Requirements

DevOps, Logfile Analysis, Troubleshooting, ELK Stack, Linux Administration, Monitoring, AppDynamics, Checkmk, Prometheus, Grafana, Security, Black Duck, SonarQube, Dependabot, OWASP, Docker, CI/CD, Jenkins, GitLab, Kubernetes, AWS, Azure, ServiceNow, Incident Management, Change Management, Problem Management, Documentation, Communication, Analytical Skills, Organizational Skills, SCRUM, ITIL, Automotive Industry, Manufacturing Industry, Production Management Systems.

• Tele Marketing Executives:

Responsibilities:

• Reach out to potential clients via phone calls to introduce our services.
• Schedule appointments or follow-ups for the sales team.
• Maintain accurate records of calls and customer details.

Requirements:

• Strong communication skills with a pleasant telephone manner.
• Previous experience in telemarketing or customer service preferred.
• Goal-oriented and self-motivated.
• Ability to handle rejection positively and persistently.

Job Description / Responsibilities

● Join a team of great technical professionals who work hard but have fun and enjoy

developing state-of-the-art product-based applications and websites.

● Use best practice coding standards and implement each deliverable.

● Write and manage program and Bug Fixes

● Construct and support integrations that are easy to manage, maintain, customize and

configure; ensure overall reliability, availability, and high-performance code.

● Analyze system issues and problems and implement solutions rapidly.

● Manage multiple projects simultaneously varying in size and scope

● Work in a fast-paced cross-functional team environment. Effectively handle

time-critical issues and appropriately escalate at-risk items.

Desired profile of the candidate

● Server-side language NodeJS and PHP with experience in any framework.

● Frontend ReactJS, JS and HTML

● MYSQL/MariaDB Database

● Strong knowledge of OOP concepts.

● Good to have a cloud experience

● Computer Science/Software Engineering Bachelor’s degree or higher education.

● Experience in writing high-performance and highly scalable code using best

practices and coding standards.

● Excellent written and spoken communication skills.

● Excellent organizational and attention to detail.

● Good to have familiarity with NoSql DB, web servers (e.g. Apache), caching

(Memcache / Redis), Cloud, NodeJs, Microservices architecture Familiar with

agile software development methodologies (e.g. SCRUM / Agile / Kanban)

● Must know MVC design patterns, XHTML/HTML5, PHP, NodeJS,

CSS3, XML, MySQL/MSSQL, JavaScript jQuery, JSON objects, API, AJAX

functionality and client-side validation.

● Understanding accessibility and security compliance.

● Understanding fundamental design principles behind a scalable application

● Knowledge of using version control software such as SVN or GIT will be preferable.

● Experience in either Mobile application or Data Integration with other apps

would be preferred.

Senior Team Lead, Software Engineering (96386)

Role: Senior Team Lead

1. Java
2. Microservices
3. Hadoop
4. People Management Skills.

                   
Will be a plus if knowledge on -            

AWS

Location:    Bangalore India – North Gate.

• Cold Calling
• Consulting Students and Guiding them to  the suitable course
• Helping students find the path to their passion

Node.js and frameworks available for it - Express, StrongLoop, etc
Understanding the nature of asynchronous programming and its quirks and workarounds
Integration of user-facing elements developed by front-end developers

front-end technologies - HTML5, and CSS3
Writing scalable, reusable, testable, and efficient code