Customer Care Representative

The Client is the world’s largest media investment company. Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channel We are currently looking for a Manager Analyst – Analytics to join us. In this role, you will work on

various projects for the in-house team across data management, reporting, and analytics.

Responsibility:

•       Serve as a Subject Matter Expert on data usage – extraction, manipulation, and inputs for analytics

•       Develop data extraction and manipulation code based on business rules

•       Design and construct data store and procedures for their maintenance  Develop and maintain strong relationships with stakeholders  Write high-quality code as per prescribed standards.

•       Participate in internal projects as required

Requirements:

•       2-5 years for strong experience in working with SQL, Python, ETL development.

•       Strong Experience in writing complex SQLs

•       Good Communication skills

•       Good experience of working with any BI tool like Tableau, Power BI.

•       Familiar with various cloud technologies and their offerings within the data specialization and Data Warehousing.

•       Snowflake, AWS are good to have.

Minimum qualifications:

•       B. Tech./MCA or equivalent preferred

Excellent 2 years Hand on experience on Big data, ETL Development, Data Processing.  

Role Description

Business Development Manager

We are seeking an ambitious, smart and target-oriented individual for generating sales to join our business development team. This role is a hybrid role in a middle to senior position.

Requirements

·        Excellent Communication skills - verbal and written (Verbal Skills, Command over Language, Fluency)

·        Ambitious and aggressive approach towards sales

·        4 to 6 years of experience in a sales role (preferably in PR agency/ handling a PR role for a company, or a media company / agency or a digital marketing agency or role)

·        Diligent, persistent with strong follow-ups

Responsibilities

• Identifying new opportunities and clients
• Generating leads via multiple sources including but not limited to cold calling, emailing, social media, and others
• Develop the pipeline of new business coming in to the company by preparing for potential growth opportunities
• Contributing to pitch presentations and pitching to clients to acquire new business
• Coordinating with the team and founders to come up with new offerings to increase revenue from existing clients
• Competitor analysis: Should keep a close eye on the work done by competitors and come up with strategies to acquire those clients
• Providing management with client / market feedback
• Ability to do research and build a digital marketing strategy - including audience, brand & category research
• Maintaining a good relationship with clients
• Mapping potential business deals by contacting potential clients; discovering and exploring opportunities
• Meeting the agency’s business targets
• Developing long-term relations with clients
• Differentiating the agency’s solutions in comparison to the competitors to get more conversions
• Great communication and people management skills
• Record and maintain information on business closed, ongoing projects, etc. on an ongoing basis in the agency’s in-house systems and records

Benefits to the candidate

·        Getting first-hand experience closing and managing clients from across the globe

·        Getting the opportunity to learn about the publica relations industry from the ground-up

·        Working closely with the founding team with decades of industry knowledge

·        Working in an environment that allows freedom and offers opportunities to grow and learn within and beyond the specific role

·        Experience of working in a diverse remote team that spans across Asia, North America & other regions

Compensation

·        Basic in-hand salary: The range will be between INR 6 to 8 lacs per annum depending upon prior experience

·        Incentive structure: There will incentives in the form of commissions involved depending upon the service and the market. These will be discussed in detail during the interview

Job Location

Candidate has the flexibility to work from home or any location of their choice.

Timings: 6.00 pm to 3.00 am IST (adjusted as per daylight savings)

The work shift is as per Eastern Time

Industry: Public Relations, Internet, Online Media

Company Description

Established in 2014, Facilius Inc. (www.faciliusinc.com) is a Public Relations and media placement agency. It works directly with top-tier media outlets such as Forbes, Entrepreneur, Variety, US Weekly and many more. It operates on a unique model unlike any PR agency where they work with a clientele that includes entrepreneurs, businesses, corporates, celebrities, and professionals across the US, UK, middle east, Asia and other regions. The team currently includes 21 people from across the globe.

Key Responsibilities:

Record to Report, Taxation & Filing.

Requirements:

Electronic payment of all federal, state & local payroll taxes where applicable, with accurate and timely payroll tax deposits and returns.

Maintain records accordingly.

Withholding & remittance of employee garnishment payments to the appropriate agencies.

Working Hours: 7 PM- 4 AM |Mon-Fri

Working Location: Aligarh, Uttar Pradesh

Responsibilities

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the recruitment and selection process
• Support current and future business needs through the development, engagement, motivation, and preservation of human capital
• Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through HR metrics
• Ensure legal compliance throughout human resource management

LogiCoy Software Technologies Pvt. Ltd - Bangalore Location   

Years of Experience: In an approximate range of 2 to 6 years.

Key Skills:

Java, Spring, Web services, XML, XSD, working knowledge of database and UNIX, Angular.

Good verbal and written communication.

Good team player, flexible and entrepreneurial.

Quick learner.

Candidates will get an opportunity to build skills in various technologies and domains.

Compensation would be better than industry standard.

With Kind Regards,

Vijayarani T

Assistant Manager - HR,

LogiCoy Software Technologies Pvt. Ltd, Bangalore, 560043.

Thingworx Developer/Sr Developer

Required experience range between 3-6 years.

• Thingworx Navigate experience desired
• Languages - Java, JavaScript & CSS
• Experience in Core Java, Java collections & Oops Concept
• Databases – MySQL, MS-SQL
• Having good working knowledge with XML, JSON.
• Design and Application development using Thingworx version - (8.2,8.5,9.X)
• ThingWorx service creation using JavaScript
• Develop ThingWorx extension using Java
• ThingWorx service creation using Java Extension
• ThingWorx mashups design and development
• Data storage in ThingWorx - Stream/Value Stream/Data Tables
• Integration with source/target system using REST API, data Files.
• Familiar with Agile Methodologies (SCRUM)
• Thingworx Integration with 3rd apps preferred and will be added advantage

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility