Customer Care Representative

Saint Anton Hospital is the business of better decisions.

At Saint Anton Hospital, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Lead all aspects of the financial reporting for client accounts and serving as the primary contact for individuals from various departments, such as risk management, corporate controllership, tax, legal, etc.

• Drive communication & processes for client service teams in order to ensure quality and timeliness of financial reporting and regulatory filings.

• Mentor and develop accounting team members.

• Coordinate efforts with outside service providers, including actuaries, auditors, investment managers, brokers, claims adjusters and outside counsel to proactively meet client needs.

• Communicate and implement business plan changes with State regulators.

• Prepare and present materials during client board meetings.

How this opportunity is different

As an Account Executive / Accounting Manager you will lead client service teams with diverse skillsets and areas of knowledge: financial reporting, compliance, and insurance, while being supported and guided by leadership team members. You will have direct contact with client contacts within the corporate controllership, risk management, tax, legal and other departments, as well as auditors, actuaries, investment managers, etc. At Aon, you are provided the opportunity to drive your career development.

Skills and experience that will lead to success.

• Effective communicator, with strong interpersonal and communication skills, both verbally and written

• Extensive experience within accounting/finance roles, preferably from within the Captive insurance industry

• Accounting degree, CPA or insurance designation(s) preferred.

• Consistent track record of increasing efficiency and improving methods and approaches.

• Proficiency working with Microsoft Office Suite

• Demonstrated effectiveness in presentations to clients.

• Detail oriented and ability to understand and drive big picture recommendations.

• Contribute to a collaborative, innovative and forward-thinking office environment.

• Education: Bachelor's degree in or equivalent years of industry experience.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Saint Anton Hospital. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Saint Anton values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Saint Anton Hospital is proud to be an equal opportunity workplace.

Saint Anton Hospital provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Saint Anton is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position is $90,000-$130,000 annually. This salary range is an estimate, and the actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary range reflected is based on a primary work location of Houston,Texas

This position is eligible to participate in one of Saint Anton Hospital's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Saint Anton offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Saint Anton's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

The L1/L2 Laptop/LAN Support Technician is responsible for providing technical assistance and support related to laptop and Local Area Network (LAN) systems. This role involves troubleshooting, maintaining, and repairing hardware and software issues, ensuring minimal downtime, and providing excellent customer service to end-users. The technician will handle both Level 1 (basic) and Level 2 (intermediate) support tasks, escalating more complex issues to higher-level support teams when necessary.

Key Responsibilities:

1. Technical Support:

- Provide first-level (L1) and second-level (L2) technical support for laptops, desktops, and LAN systems.

- Diagnose and resolve hardware and software issues related to laptops, desktops, printers, and other peripherals.

- Troubleshoot network connectivity issues, including wired and wireless connections.

- Install, configure, and update operating systems, drivers, and software applications.

2. Network Support

- Assist in the setup, configuration, and maintenance of LAN infrastructure, including routers, switches, and access points.

- Monitor network performance and troubleshoot network-related issues.

- Ensure network security by implementing and maintaining firewalls, VPNs, and other security measures.

3. Hardware Maintenance

- Perform hardware repairs and upgrades on laptops and desktops, including replacing hard drives, memory, and other components.

- Conduct routine maintenance and inspections of hardware to ensure optimal performance.

- Manage inventory of spare parts and equipment.

4. User Assistance

- Provide hands-on and remote support to end-users, guiding them through troubleshooting steps and resolving issues.

- Educate users on basic troubleshooting techniques and best practices for using laptops and LAN systems.

- Create and update user documentation and FAQs.

5. Incident Management

- Log and track support tickets using a ticketing system, ensuring timely resolution and follow-up.

- Escalate complex issues to L3 support or other specialized teams as needed.

- Maintain detailed records of issues, resolutions, and user interactions.

6. Compliance and Security

- Ensure compliance with company policies and procedures related to IT security and data protection.

- Implement and enforce security measures to protect sensitive information and prevent unauthorized access.

7. Collaboration

- Work closely with other IT team members to ensure seamless support and service delivery.

- Participate in team meetings, training sessions, and knowledge-sharing activities.

Qualifications:

- High school diploma or equivalent; associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred.

Technical Skills:

- Proficiency in Windows and macOS operating systems.

- Knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN.

- Familiarity with remote desktop tools and support software.

- Basic understanding of cybersecurity principles and practices.

Soft Skills:

- Strong problem-solving and analytical skills.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Customer-focused with a commitment to providing high-quality support.

Experience: 5 years

No. of Positions: 2

Job Type: Full-time

Benefits: Health Insurance

Work Days: Monday to Friday

• Strong experience working with tools and platforms like Helm charts, Circle CI, Jenkins,
• and/or Codefresh
• Excellent knowledge of AWS offerings around Cloud and DevOps
• Strong expertise in containerization platforms like Docker and container orchestration platforms like Kubernetes & Rancher
• Should be familiar with leading Infrastructure as Code tools such as Terraform, CloudFormation, etc.
• Strong experience in Python, Shell Scripting, Ansible, and Terraform
• Good command over monitoring tools like Datadog, Zabbix, Elk, Grafana, CloudWatch, Stackdriver, Prometheus, JFrog, Nagios, etc.
• Experience with Linux/Unix systems administration.

RESPONSIBILITIES

• Become an expert in our technology and platforms
• Provide top-tier, highly skilled and attentive support to our consumer app teams.
• Perform production support, troubleshooting and maintenance tasks with a focus on quality and timeliness
• Work with the Implementations and Delivery Teams on defect resolution and solution delivery
• As an active member of the backend team you would utilize and promote best practices and standards
• You’ll develop new technical skills and gain industry knowledge
• You’ll provide occasional “after-hours” incident response and support
• Maintain software to integrate with internal back-end systems
• Build tools to reduce occurence of errors and improve customer experience
• Manage system troubleshooting and maintenance.

Required skills and qualifications

• 4+ years’ experience supporting Web and Backend based application software and environments preferred

• Ability to prioritize effectively and handle shifting priorities professionally

• Experience with version management systems like GIT, Subversion

• Knowledge on Payment gateways (Razorpay, Juspay)

• Experience with web application servers, basic idea on AWS and Azure

• Databases (SQL and NoSQL) and SQL query language.

• Good understanding of Networking principles.

• An understanding and background with Object Oriented Programming languages

• Required Full stack development knowledge.

Preferred skills and qualifications

• Bachelor of science degree (or equivalent) in computer science, engineering, or relevant field

About Thriving Springs:

Have you ever wondered, what does it take to succeed at the workplace ? Is it only technical skills or do behavior skills also play a role ?

Research suggests that 85% of job success depends on soft and behavioral skills and this is where Thriving Springs plays a critical role by helping organizations, teams and individuals build these skills and unlock their highest potential and achieve an all round success. It does this by assessing current levels of soft and behavioral skills and then helping in growing them through Thriving Springs’s innovative smart platform that combines the power of emotional intelligence (EI) with artificial intelligence (AI) and machine learning (ML).

Why join Thriving Springs?

While there are many companies, however, companies that are built with a clear purpose and mission to take humanity forward are rare. Thriving Springs - An Edtech startup is one of the pioneers in driving human productivity, fulfillment and success forward through empowering millions of working professionals globally with soft and behavioral skills and assisting them in the flow of work. Thriving Springs is leading a worldwide and purpose-led movement to drive success at the workplace and we invite you to join this fun and adventurous journey with us.

Culture, Rewards and Benefits:

A great culture is created when everybody in the company has great opportunities, creates meaningful impact and contributes to the good of society - Larry Page - Founder - Google

The founders of Thriving Springs come from Google and have built a Google-like culture within Thriving Springs where every team member experiences freedom and autonomy to pursue their ideas that have a deep impact and will shape the future of workplace learning. The culture at Thriving Springs is deeply rooted in emotional intelligence where there is an emphasis on collaboration, empathy and winning together as one team.

The candidate will receive an attractive total compensation package including a competitive fixed salary, performance bonuses and ESOPs translating into non-incremental gains as the company grows into a potential unicorn. In addition, every member will receive medical and health insurance.

Location: Hyderabad, India

Qualifications:

BTech/BE in computer science, electrical, electronics or related fields 5+ years of full stack design and development experience High emotional intelligence, empathy and collaborative approach. Experience in Angular Javascript frameworks, CSS, HTML5, NodeJS, ExpressJS, MongoDB to handle full stack web development. Experience with developing rich dynamic front end applications using Angular and CSS frameworks like BulmaCSS, Angular Material, Bootstrap, etc. Knowledge of GraphQL would be an added advantage. Knowledge of Cloud services like AWS, Heroku, Azure is preferable. Should be a quick learner to keep up with the pace of the ever changing world of technology as the candidate will get excellent exposure to the latest and trending Cloud based Saas technologies and best practices while working with varied customers based across the globe.

Responsibilities:

Develop web applications covering end to end software development life cycle right from writing UI code using Angular to backend API code using NodeJS and managing databases like MongoDB, MySQL, etc. Involved in full stack code management from Git check-ins to running automated builds and deployments using DevOps practices to deploy to public cloud services like AWS, Azure, Heroku, etc. Handling full-stack web development workflow right from front end to backend to CI/CD workflows. Design and Develop the tech architecture and work closely with CEO and CTO of the company Drive and guide with work of other engineers on the team

This is a leadership role and candidate is expected to wear multiple technical hats including customer interactions and investor discussions

WORF FROM OFFICE!

Location : Noida/Chennai

Skill : Dot Net Developer            

§ Develop and support applications through all phases of the project life cycle, including Design, Development, Testing Support and Release Support

§ Having good hands-on experience in C#, .Net platform, MVC, SQL, PL/SQL

§ Required to develop applications using C# and .Net platform

§ Required to work independently with the customer and engage well with them

§ Good understanding of design principles and Object oriented programming

§ Develop Low level design documents

§ Responsible for coding, Developing test cases, unit testing and performing integration testing

§ Adhering to the schedule and scope of the project

§ Ensure to follow Technology and Process standards set for the project

§ Produce high quality technical deliverables for the customer

§ Interact with project lead to review Technical deliverables, Test cases and Test results

• Provide status updates to Project Manager

§ 4+ years of experience in Developing the applications/product using C# and .Net in Banking domain

§ Should have passion for technology and possess good learning skills

§ Should have Expertise in Classes, Session management, MVC, Paging, Java Script, JQuery, Web Application

§ Must be strong in OOPs Concepts and common design patterns

§ Should be experienced and have good knowledge in SQL, PL/SQL

§ Should possess excellent communication skills

§ Should possess excellent de-bugging, troubleshooting and problem solving skills

§ Should possess good client interaction skills and should be able to work independently with the client

• Should be proactive and self-initiated.

Hiring:
PHP / Laravel Developer with 1 year experience in PHP / Laravel / Wordpress language

Perks:
No salary bar for the right candidate

Flexible and Friendly work environment.

Health / Medical Insurance

Enthusiastic team of developers

Supportive leadership

Opportunity to showcase your creativity

Employee overall development programs and Activities regularly

CommerceIQ is Hiring Data Scientist (3-5 yrs)

At CommerceIQ, we are building the world’s most sophisticated E-commerce Channel Optimization software to help brands leverage Machine Learning, Analytics and Automation to grow their E-commerce business on all channels, globally.

Using CommerceIQ as a single source of truth, customers have driven 40% increase in incremental sales, 20% improvement in profitability and 32% reduction in out of stock rates on Amazon.

What You’ll Be Doing

As a Senior Data Scientist, you will work closely with Engineering/Product/Operations teams to build state-of-the-art ML based solutions for B2B SaaS products. This entails not only leveraging advanced techniques for predictions, time-series forecasting, topic modelling, optimisation but deep understanding of business and product too.

• Apply excellent problem solving skills to deconstruct and formulate solutions from first-principles

• Work on data science roadmap and build the core engine of our flagship CommerceIQ product

• Collaborate with product and engineering to design product strategy, identify key metrics to drive and support with proof of concept

• Perform rapid prototyping of experimental solutions and develop robust, sustainable and scalable production systems

• Work with large scale ecommerce data of the biggest brands on amazon

• Apply out-of-the-box, advanced algorithms to complex problems in real-time systems

• Drive productization of techniques to be made available to a wide range of customers

• You would be working with and mentoring fellow team members on the owned charter

What we are looking for -

• Bachelor’s or Masters in Computer Science or Maths/Stats from a reputed college with 4+ years of experience in solving data science problems that have driven value to customers

• Good depth and breadth in machine learning (theory and practice), optimization methods, data mining, statistics and linear algebra. Experience in NLP would be an advantage

• Hands-on programming skills and ability to write modular and scalable code in Python/R. Knowledge of SQL is required

• Familiarity with distributed computing architecture like Spark, Map-Reduce paradigm and Hadoop will be an added advantage

• Strong spoken and written communication skills, able to explain complex ideas in a simple, intuitive manner, write/maintain good technical documentation on projects

• Experience with building ML data products in an engineering organization interfacing with other teams and departments to deliver impact

• We are looking for candidates who are curious and self-starters; obsess over customer problems to deliver maximum value to them.
• Data scientist, Machine Learning, data science, data analyst

Job Type: Full-time

Experience:

• Data Scientist: 3 years (Required)

Application Question:

• Looking for product based industry experience from tier 1 /tier 2 colleges (NIT ,BIT, IIT,IIIT, BITS, Strong Profiles)