Job Title: Content Delivery Operations Specialist
Who We Are
At Brainayan, we are a learning and development consultancy partnering with companies
across industries and geographies. We specialize in designing and facilitating impactful
workshops and organizational development initiatives. Our passion lies in customizing
content that aligns with client culture and business needs, creating innovative participant
engagement experiences, and building tech-driven solutions that drive real behavior change.
Role Overview
We are seeking a highly organized and proactive Content Delivery Operations Specialist to
support the execution of our training and development programs. This role is critical in
ensuring seamless delivery of content through meticulous coordination, client
communication, and logistical support. You will work closely with facilitators, clients, and
internal teams to bring learning experiences to life.
Key Responsibilities
1. Training Execution & Logistics
• Coordinate travel, accommodation, and scheduling for facilitators/trainers.
• Liaise with clients to gather training materials, venue specifications, and tech setup
needs.
• Manage training calendars, timelines, and pre-session preparations.
• Provide facilitators for appropriate trainings based on client requirements and
program objectives.
• Ensure seamless execution of all logistical components for both in-person and virtual
training programs.
2. Client Communication & Support
• Serve as the main point of contact for clients post-onboarding for all operational
queries.• Provide ongoing support during program delivery to ensure a smooth experience for
all stakeholders.
• Proactively identify and resolve operational challenges.
3. Administrative & Documentation Support
• Maintain updated records for each training project (including feedback, attendance,
logistics).
• Assist in handling vendor coordination, invoice submissions, and compliance
documentation.
• Prepare and share communications, trackers, and reports for internal and client
purposes.
• Manage and negotiate with vendors
4. Calendar Management
• Schedule internal and client-facing meetings and manage Director’s calendars.
• Prioritize and block time effectively for important deliverables and meetings.
• Coordinate availability across internal and external stakeholders.
Qualifications & Skills
Required
• 3–5 years of experience in training operations, client coordination, or project
management.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to juggle multiple tasks, meet tight deadlines, and thrive in a fast-paced
environment.
• High level of discretion, professionalism, and client orientation.
Preferred
• Experience using project management or scheduling tools (Asana, Trello, Calendly,
etc.).
• Prior experience in the L&D or consulting industry.
Preferred
• Experience in L&D, HR tech, or consulting environments.
• Familiarity with project management tools like Asana, Trello, or Notion.Why Join Brainayan?
• Work with leading global brands and seasoned professionals.
• Be part of a fast-growing team passionate about people development.
• Contribute to meaningful work that creates real-world impact.
• Enjoy a culture that values innovation, collaboration, and continuous learning.
Shubham Vishwakarma
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About Brainayan
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon