Technical Sales Engineer

About the role

We are seeking an experienced Dynamics 365 Architect with a strong specialization in the Customer Service / Contact Center module to design, implement, and optimize enterprise-scale customer engagement platforms. The ideal candidate will have deep expertise in Dynamics 365 Customer Service, Omnichannel, Power Platform, and Azure Communication Services, and will play a critical role in driving digital transformation for customer support operations.

Location: Remote (9 am EST to 6 pm EST)

Key Responsibilities

• Solution Architecture & Design
• Lead the architecture, design, and deployment of Dynamics 365 Customer Service / Omnichannel solutions.
• Define end-to-end contact center architectures leveraging Dynamics 365, Power Platform, Azure Communication Services, and AI capabilities.
• Integrate D365 CC with telephony, IVR, chatbots, CRM, ERP, and third-party applications.
• Technical Leadership
• Provide architectural guidance to delivery teams across multiple customer support transformation programs.
• Define technical roadmaps, best practices, and standards for scalable and resilient customer service platforms.
• Conduct design reviews and ensure compliance with security, compliance, and enterprise standards.
• Implementation & Delivery
• Drive end-to-end implementation lifecycle including requirements gathering, solution design, customization, integration, testing, and go-live.
• Collaborate with business stakeholders, product owners, and customer experience leaders to translate requirements into technical solutions.
• Ensure high availability, performance optimization, and SLA adherence for omnichannel platforms.
• Innovation & Optimization
• Leverage AI/ML, Copilot, Power Virtual Agents, and automation to enhance agent productivity and customer experience.
• Drive adoption of self-service, chatbots, and intelligent routing to optimize cost-to-serve.
• Continuously assess new Microsoft Cloud innovations (Fabric, AI Builder, Cognitive Services) for contact center enhancement.
• Stakeholder Engagement
• Act as a trusted advisor for business and IT leaders, presenting solution options and value-driven roadmaps.
• Manage vendor/partner relationships for telephony, AI, and integration platforms.
• Deliver executive-level reporting on solution design, KPIs, risks, and program progress.

Preferred Qualifications

• 10+ years of experience in CRM/Contact Center solutions, with at least 5 years in Dynamics 365 Customer Service/Omnichannel.
• Proven track record of architecting and delivering large-scale customer service/contact center transformations.
• Strong hands-on knowledge of:
• Microsoft Dynamics 365 Customer Service / Omnichannel
• Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents)
• Azure Communication Services, Azure Cognitive Services
• Cloud Contact Center integrations (Genesys, Cisco, Avaya, NICE, Five9, etc.
• Deep understanding of case management, SLA/KPI tracking, routing rules, agent desktops, knowledge management.
• Experience with AI-powered customer service (chatbots, generative AI, predictive routing).
• Strong knowledge of security, compliance, and data governance (GDPR, PCI DSS, ISO standards).
• Certifications preferred:
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
• Microsoft Certified: Power Platform Solution Architect Expert

Soft Skills

• Strong leadership and stakeholder management skills.
• Excellent communication and presentation ability (executive and technical audiences).
• Ability to balance innovation vs. cost/risk in enterprise solutions.
• Strong problem-solving, conflict resolution, and vendor negotiation skills.

Du􀆟es & Responsibili􀆟es:

 Gathers, Analyses, conclude projects requirements, design drawings, specifica􀆟ons, etc.to prepare

BOQs, Cost Es􀆟mates

 Iden􀆟fy and quan􀆟fy cost factors, such as produc􀆟on 􀆟me, materials, and labor expenses, etc.

 Collaborate with engineers, architects, clients, and Sub-contractors

 Can do Value Engineering / Alterna􀆟ves Cos􀆟ng

 Prepare detailed reports or bids for submission to appropriate par􀆟es

 wide knowledge and experience working in different construc􀆟on projects es􀆟ma􀆟ng labor cost, 􀆟me

and construc􀆟on materials from local and interna􀆟onal markets (including MEP, Civil, Architectural

works)

 Prepare BOQ (Bill of quan􀆟􀆟es) includes all project items descrip􀆟ons, preambles, pricing of items

 Prepara􀆟on of B.O.Q template in the required format (familiar with Uniformat or Master Format)

 Prepare Project specifica􀆟ons in the required format.

 Contract management

 In-depth knowledge and experience in M.O.M (method of measurements).

 Prepare the es􀆟mated project B.O.Q.

 Recommend acceptance, provide advice, and recommend revisions to specifica􀆟on documents.

 Represent the Specifica􀆟on Unit and par􀆟cipate on commi􀆩ees related to specifica􀆟on document

development.

 In-depth experience in construc􀆟on (not oil and gas, not industrial)

 Reviews drawings and other project informa􀆟on to write and edit specifica􀆟ons for projects and

coordinates compliance with project requirements, ins􀆟tu􀆟onal guidelines, technical condi􀆟ons,

acceptable standards, and exis􀆟ng laws, rules, regula􀆟ons, and codes.

 Understands the project design requirements and translates those requirements into materials,

methods, equipment, procedures, installa􀆟on, and cer􀆟fica􀆟on tes􀆟ng necessary to provide the

narra􀆟ve descrip􀆟ons which are used to in the tender documents / contract documents

Job Requirements

Skills & Qualifica􀆟ons:

 A Bachelor degree in Architecture or Civil Engineering (A must)

 Minimum 5-7 years of experience in the same posi􀆟on (as Quan􀆟ty surveyor, Es􀆟ma􀆟on Engineer,

Specifier)

 Ability to use Revit, AutoCAD, MS Office (Excel).

 Very good in English (able to write technical specifica􀆟ons/ and BOQ in English)

Why should you join us?

Experience the thrill of working in a high-growth startup!

What we are looking for:

1. 1+ years of experience in Flutter (preferably in an app product company)

2. Proficient understanding of code versioning tools such as Git

3. Extensive experience with Firebase: Cloud Firestore, Firestore database, Push Notifications, Cloud Functions, etc

4. Familiarity with REST APIs

5. Experience in publishing Flutter apps on the Play Store and App Store

6. Knowledge of State Management Patterns like Provider

7. You can articulate complicated technical concepts clearly and learn adjacent technologies or coding languages if needed

Your day-to-day responsibilities will include:

1. Develop the application and features for both iOS and Android using the flutter framework

2. Participate in product and design ideation, and contribute in all phases of the development lifecycle: concept, design, build, deploy, test, release to app stores, and support

3. Lead and set the initial guidelines for tech culture in the company, as we grow

4. Document extensively on Github

5. Ensure architecture and code quality that can scale as the team grows

6. Work on code review, diagnose performance issues, fix bugs

7. Integrate APIs as and when required

8. Setting up events for users, performance, and other analytics

9. Automate things wherever needed

Compensation: ₹9 - ₹13 L per year (plus equity: 0.1% - 0.15%)

​Office Location: Bangalore

​About PingoLearn:

PingoLearn is an AI-powered English conversation coach. We help anyone in the world speak English confidently. Join our dynamic team of 10 passionate individuals and be part of our exciting journey in a rapidly growing startup! Trusted by over 1 Million+ learners worldwide, we've garnered support from leading angel investors. Come aboard and seize the opportunity to contribute to something extraordinary!

Executive/ Senior Executive - Recruitment, Pelatro Solutions Pvt Ltd, Bangalore

https://www.naukri.com/jobs-in-bangalore">Bangalore/Bengaluru (Kammanahalli)

Job description

We are Hiring for Senior Executive - Recruitment for Pelatro Solutions Pvt Ltd, Bangalore

Roles and Responsibilities -

- Understanding JD/Requirement from the Hiring Managers.

- End to End Recruitment, Vendor Management, Campus Hiring etc

- Closing Positions within TAT

- Salary Negotiations, Offer Release

- Candidate Connects/Engagement from Offer to Joining

- Coming up with various strategies wrt hiring and reducing No Shows

- Team handling, Database and reporting

- Handling Employee Referrals

- Proper Job advertising, Job postings, Careers page etc.

• A job at this level is likely to be an individual contributor, with proven interpersonal skills. Communication with direct colleagues and the business about design and coordination services rendered. Provides informal guidance to new team members. Explains complex information to others in straightforward situations.

Desired Candidate Profile

• This role requires min 1 to 7 years of recruitment exp. Having demonstrated passive and some niche recruiting domain expertise .
• Strong oral and written communication skills. Reports & Dashboards
• Aware of industry landscape and market trends to bring new ideas to clients and team.
• Use highly engaging messaging techniques to improve passive talent conversion
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs. Established project management skills. Talent Mapping & Headhunting.
• Team player, drive execution at self and Team level.
• Build reputation as being reliable TA partner and of having strong business ethics.

• Developing analytical solutions to solve problem, identifying internal and external data, using analytical techniques including use of statistical techniques to analyse the problem, distilling information into actionable insights
• Participating in key decision-making forums and communicating key insights in an effective and influential manner
• Partnering with key stakeholders prioritizing analytics roadmap, demonstrating sense of urgency to identify and acting on opportunity and driving transparency on the work roadmap
• Monitoring and measuring launched initiatives [A/B testing] and feed learnings back into development process
• Managing multiple project priorities, deadlines and deliverables including rapid response as well as strategic priorities
• Identifying the appropriate data sources and building data assets to be able to enrich data and expand analytics capabilities
• Converting frequently asked questions into reports/ diagnostic tools

What you need to have:

• Graduate/ Post-Graduate Degree in Engineering, Mathematics, Statistics
• 8+ year of well-rounded analytics experience, preferably in internet B2C- Retail
• Strong exposure to data, analytical framework, hypothesis-based problem solving and scaling analytics
• Ability to work independently and drive your own projects
• Strong problem-solving skills
• Ability to translate business problem to analytics
• Expertise in data wrangling using SQL, exposure to Python is a plus
• Hands-on experience in using excel and power point
• Excellent communication skills
• Entrepreneurial mind-set, strong interpersonal skills
• Strong collaboration skills - inter and intra team    

• Work as part of a small team to build React Native iOS, Android & Web (react-native-web) application for Torre Capital.
• Implement pixel perfect UI's that match designs.
• Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
• Integrate third-party API's.
• Write unit and integration tests.
• Participate in sprint retrospectives and daily standups.
• Assist with building estimates.
• Work with tools including Jira, Slack, GitLab & Google Docs.
• Be part of a community of React Native developers who share knowledge and help each other as problems arise.
• Follow FullStack's detailed development process

• 1+ year of professional experience working with React Native.
• 2+ years of professional software development experience.
• Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon, both in regards to estimates and to the general process.
• An understanding of React Native best practices and a commitment to following them.
• Ability to work through new and difficult React Native issues and contribute to libraries as needed.
• A positive mindset and can-do attitude.
• English Skills (ability to effectively communicate via written and spoken English).
• Ability to consistently work 40 hours per week.

Position : Wordpress Developer

Work Location : Chennai

Work Experience : 4 to 7 Years

Job requirement:

• To create, improve, and maintain our custom developed Wordpress applications and Wordpress websites.
• Making highly customized websites with own developed themes and plugins.
• To understand design guidelines and develop accordingly with pixel perfect accuracy, by integrating HTML/CSS responsive designs as a Wordpress theme.
• To improve performance of the website loading time.
• Should have experience in Ecommerce
• Should have experience in developing media site

• Should be able to handle softwares like Illustrator & Photoshop for creating / resizing layouts, and image editing.
  Basic indesign knowledge would be an add on to make edits in the collaterals.
• Understanding the brand guidelines to select colours, imageries, and types.
• Understanding specifications such as dimensions, colour codes & resolution of images if required for print.