Production Engineer

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Job Title: AI/ML Engineer-Computer Vision

Location: Gurugram

Key Responsibilities

• Design, train, evaluate, and tune computer vision models (detection, classification, segmentation, tracking) for live video and multi-camera use cases, including dataset curation, training/validation/testing pipelines, and rigorous benchmarking on accuracy, latency, and throughput.
• Optimize models (architecture, quantization, pruning, distillation) to meet deployment and scaling constraints provided by the deployment team; re-tune or re-architect when those constraints change.
• Partner with the operations team to maintain and upgrade models in production — triage regressions, refresh on new data, address drift, and ship improved versions.
• Design, build, and ship a native Android application (Kotlin, Jetpack Compose, MVVM/Clean Architecture, Hilt, Coroutines/Flow, Room, WorkManager) that interacts with our cloud backend.
• Build secure cloud integration: REST/gRPC, OAuth2/JWT, TLS, FCM push, and offline-first sync; handle Android runtime permissions and background execution correctly.
• Set up Android CI, testing (unit + instrumentation), crash reporting, and Play Store release pipelines.

Required Qualifications

• 5+ years of total professional software engineering experience.
• Proven experience in vision-based model training and testing, with models shipped to production.
• Hands-on experience with cloud-based AI training/experimentation infrastructure (AWS SageMaker, GCP Vertex AI, Azure ML, or equivalent).
• Experience building models for continuous monitoring via live video input from cameras and tuning them for efficient inference across multiple concurrent camera streams.
• Track record of collaborating with deployment/MLOps/operations teams - translating runtime constraints into model decisions and supporting models post-launch.
• Proficiency in Python and ML frameworks (PyTorch, TensorFlow, TensorFlow Lite, ONNX); strong grasp of CNNs and modern detection/tracking architectures (YOLO, DETR, ByteTrack, etc.).
• Strong proficiency in Kotlin and the modern Android stack (Jetpack, Compose, Coroutines/Flow, Hilt, Room, WorkManager); demonstrated experience shipping production Android apps to the Play Store.
• Deep working knowledge of Android Wi-Fi and BLE APIs.
• Experience with cloud connectivity on Android (REST, gRPC, WebSockets, or MQTT; OAuth2/JWT; TLS; FCM) and Android’s security/permissions model (runtime permissions, foreground services, background execution limits).
• Comfort interfacing with embedded/IoT hardware over BLE and WiFi under real-world conditions (intermittent connectivity, retries, power constraints).

Job Description

      The ideal candidate will possess expertise in Core Java (at least Java 8), Spring framework, JDBC, threading, database management, and cloud platforms such as Azure and GCP. The candidate should also have strong debugging skills, the ability to understand multi-service flow, experience with large data processing, and excellent problem-solving abilities.

JD:

1. Develop, and maintain Java applications using Core Java, Spring framework, JDBC, and threading concepts.
2. Strong understanding of the Spring framework and its various modules.
3. Experience with JDBC for database connectivity and manipulation
4. Utilize database management systems to store and retrieve data efficiently.
5. Proficiency in Core Java8 and thorough understanding of threading concepts and concurrent programming.
6. Experience in in working with relational and nosql databases.
7. Basic understanding of cloud platforms such as Azure and GCP and gain experience on DevOps practices is added advantage.
8. Knowledge of containerization technologies (e.g., Docker, Kubernetes)
9. Perform debugging and troubleshooting of applications using log analysis techniques.
10. Understand multi-service flow and integration between components.
11. Handle large-scale data processing tasks efficiently and effectively.
12. Hands on experience using Spark is an added advantage.
13. Good problem-solving and analytical abilities.
14. Collaborate with cross-functional teams to identify and solve complex technical problems.
15. Knowledge of Agile methodologies such as Scrum or Kanban
16. Stay updated with the latest technologies and industry trends to improve development processes continuously and methodologies.

We Are Hiring!!

Years Of Experience: 2 to 3 Years

Company Details:

iCube Solutions is a dynamic and innovative company specializing in IT solutions. We are committed to delivering exceptional digital experiences for our clients and are seeking a talented WordPress Developer to join our team. If you are passionate about web development, have 2-3 years of experience, and can customize and code for custom development, we'd love to hear from you.

Job Description:

As a WordPress Developer at iCube Solutions, you will play a crucial role in creating and maintaining WordPress-based websites and applications, including custom development projects. You will work closely with our design and development teams to ensure our clients' web projects are visually appealing, user-friendly, and technically sound.

Responsibilities:

1. Develop and maintain WordPress websites, themes, and plugins.

2. Customize and extend existing WordPress themes and plugins to meet project requirements.

3. Code custom WordPress solutions to address specific client needs.

4. Collaborate with designers to implement responsive web designs.

5. Troubleshoot and debug website issues, ensuring optimal performance and functionality.

6. Stay updated with the latest WordPress trends, technologies, and best practices.

7. Optimize websites for speed, security, and SEO.

8. Perform regular updates, backups, and security audits on WordPress sites.

9. Collaborate with cross-functional teams to deliver projects on time and within scope.

10. Provide technical support and guidance to clients and team members.

11. Contribute to the continuous improvement of development processes and tools.

Requirements:

1. Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).

2. Proven 2-3 years of experience as a WordPress Developer.

3. Strong proficiency in HTML, CSS, JavaScript, and PHP.

4. Experience with WordPress theme and plugin development.

5. Familiarity with WordPress core functions and APIs.

6. Ability to customize and code for custom development projects.

7. Knowledge of responsive design principles and techniques.

8. Experience with front-end development frameworks (e.g., Bootstrap) is a plus.

9. Understanding of web accessibility standards and best practices.

10. Strong problem-solving skills and attention to detail.

11. Ability to work both independently and collaboratively in a team.

12. Excellent communication and interpersonal skills.

Location: Rajarhat, Kolkata

Experience: 8 years and above

Salary: upto 15 lakhs

Qualification: B. Tech/ B.E./ MBA

Responsibilities:

• Assess change proposals and define solutions to help the organization to achieve its goals.
• Discover, organise and clarify business needs and review/produce applications for change.
• Prioritize requirements from various stakeholders.
• Technical documentation.

Skills:

• 4 - 5 years experience in technical documentation.
• Sound knowledge and experience with Agile.
• Experience in app making and web programming.