Hummingbird Web Solutions Private Limited
https://hbwsl.comAbout
Hummingbird is an IT products and services company. We are an Adobe Commerce (Magento) Solution Partner. We build and maintain world-class e-Commerce solutions on Adobe Commerce (Magento) and WordPress platforms for businesses around the world. (USA, UK, AUS).
It's a fun place to work where you grow based on your performance. It is an ideal workplace for personal growth as well as professional growth.
Working here, you will learn a lot and when you have great ideas they will be listened to. We celebrate your success and your efforts and strive to create a casual and supportive environment in which you can excel.
Our company is located in Pune.
Hummingbird Web Solutions Pvt Ltd, 7th Floor, C-Wing, Amar Business Zone Saykar Chowk, Baner Rd, Baner, Pune, Maharashtra 411045, India
Tech stack
PHP
Javascript
React.jsPhotos
Company social profiles
Jobs at Hummingbird Web Solutions Private Limited
Experience: 3–7 years
Location: Pune (Baner) / Hybrid
Markets: North America, EU, Australia
Compensation: ₹7–9 LPA (Fixed) + ₹3–5 LPA (Performance Incentives)
About the Role
High-ownership Account Manager role managing international clients across North America, the EU, and Australia
Hands-on Individual Contributor role with a clear path to Account Management Lead
Act as the bridge between clients and internal teams to ensure delivery excellence and client satisfaction
Own client experience, retention, and account growth
What You Will Own
Client Relationship & Customer Success
Own end-to-end relationships for 6–8 client accounts
Act as the primary point of contact
Drive client satisfaction, retention, and long-term engagement
Proactively identify risks, concerns, and growth opportunities
Account Operations & Coordination
Drive follow-ups on proposals, contracts, and legal documentation
Manage invoicing coordination and payment follow-ups
Ensure strong coordination between clients and internal teams (tech, design, marketing)
Client Pulse & Escalation Management
Identify early signals of client dissatisfaction or delivery risks
Escalate proactively and drive resolution with ownership and speed
Reviews & Reporting
Own Quarterly Business Reviews (QBRs)
Prepare and present:
Project status updates
Performance summaries
Insights and recommendations
Ensure clarity, transparency, and trust with clients
Account Growth & Expansion
Identify and drive upsell and cross-sell opportunities
Contribute directly to revenue growth across managed accounts
Team Building (Future Scope)
Hire and manage interns / junior account managers
Contribute to process building and best practices
Grow into a team leadership role
What We Are Looking For
3–7 years in Account Management / Customer Success (IT services / eCommerce / SaaS preferred)
Strong experience working with North American clients
Excellent communication, presentation, and stakeholder management skills
Willingness to work across time zones (late evening/night calls when required)
Strong ownership mindset and problem-solving ability
Ability to manage multiple accounts (6–8 simultaneously)
Assertive, confident, and proactive in client interactions
Nice to Have
Experience in a B2B eCommerce or digital agency environment
Exposure to EU / Australia clients
Experience mentoring or managing junior team members
Growth Opportunity
Path to Account Management Lead / Customer Success Lead
Opportunity to build and lead a team of Account Managers
Direct exposure to global clients and the leadership team
Role Impact
Manage a portfolio of international accounts contributing directly to company revenue
Earn performance incentives linked to account growth and retention
Similar companies
About the company
Tech Prescient delivers cutting-edge software product development and technology services, with a core focus on Identity and Data solutions for modern enterprises.
At the forefront of Digital Engineering and Enterprise Modernization, we accelerate innovation with our AI powered platforms, Identity Confluence and Data Confluence.
With deep technical expertise and domain insight, we help enterprises unlock smarter, faster, and more secure outcomes built for what's next.
Our vision is to be the most reliable and trusted technology partner for our customers. We aspire to be a globally admired company in our category and be recognized for speed of execution, quality of deliverables and high customer satisfaction.
We partner with our clients at all stages including ideation, design, development, testing, deployment, and support.
Jobs
5
About the company
Beyond Seek is a team of R.A.R.E individuals who're solving impactful problems using the best tools available today!
Jobs
1
About the company
Optimo Capital is a newly established NBFC with a mission to serve the underserved MSME businesses with their credit needs in India. Less than 15% of MSMEs have access to formal credit. We aim to bridge this credit gap by employing a phygital model (physical branches + digital decision-making).
Being a technology and data-first company, tech and data enthusiasts play a crucial role in building the tech & infra to help the company thrive.
Jobs
2
About the company
OIP Insurtech streamlines insurance operations and optimizes workflows by combining deep industry knowledge with advanced technology. Established in 2012, OIP InsurTech partners with carriers, MGAs, program managers, and TPAs in the US, Canada, and Europe, especially the UK.
With 1,200 professionals serving over 100 clients, we deliver insurance process automation, custom software development, high-quality underwriting services, and skilled tech staff to augment our clients.
While saving time and money is the immediate win, the real game-changer is giving our clients the freedom to grow their books, run their businesses, and focus on what they love. We’re proud to support them on this journey and make a positive impact on the industry!
Jobs
2
About the company
Jobs
3
About the company
Your Go-To AI Consultancy For AI Research, AI Products, AI Solutions, AI MVP Design, Idea Validation
Jobs
22
About the company
TheCodersHub is a startup that offers services in #androiddevelopment, #webdevelopment, #softwaredevelopment, #mobiledevelopment, and #iosdevelopment. While still in the early stages, we are focused on growth and innovation within the tech industry.
Jobs
6
About the company
Jobs
2
About the company
Jobs
1
About the company
Jobs
2
