Hummingbird Web Solutions Private Limited
https://hbwsl.comAbout
Hummingbird is an IT products and services company. We are an Adobe Commerce (Magento) Solution Partner. We build and maintain world-class e-Commerce solutions on Adobe Commerce (Magento) and WordPress platforms for businesses around the world. (USA, UK, AUS).
It's a fun place to work where you grow based on your performance. It is an ideal workplace for personal growth as well as professional growth.
Working here, you will learn a lot and when you have great ideas they will be listened to. We celebrate your success and your efforts and strive to create a casual and supportive environment in which you can excel.
Our company is located in Pune.
Hummingbird Web Solutions Pvt Ltd, 7th Floor, C-Wing, Amar Business Zone Saykar Chowk, Baner Rd, Baner, Pune, Maharashtra 411045, India
Tech stack
PHP
Javascript
React.jsPhotos
Company social profiles
Jobs at Hummingbird Web Solutions Private Limited
Experience: 3–7 years
Location: Pune (Baner) / Hybrid
Markets: North America, EU, Australia
Compensation: ₹7–9 LPA (Fixed) + ₹3–5 LPA (Performance Incentives)
About the Role
High-ownership Account Manager role managing international clients across North America, the EU, and Australia
Hands-on Individual Contributor role with a clear path to Account Management Lead
Act as the bridge between clients and internal teams to ensure delivery excellence and client satisfaction
Own client experience, retention, and account growth
What You Will Own
Client Relationship & Customer Success
Own end-to-end relationships for 6–8 client accounts
Act as the primary point of contact
Drive client satisfaction, retention, and long-term engagement
Proactively identify risks, concerns, and growth opportunities
Account Operations & Coordination
Drive follow-ups on proposals, contracts, and legal documentation
Manage invoicing coordination and payment follow-ups
Ensure strong coordination between clients and internal teams (tech, design, marketing)
Client Pulse & Escalation Management
Identify early signals of client dissatisfaction or delivery risks
Escalate proactively and drive resolution with ownership and speed
Reviews & Reporting
Own Quarterly Business Reviews (QBRs)
Prepare and present:
Project status updates
Performance summaries
Insights and recommendations
Ensure clarity, transparency, and trust with clients
Account Growth & Expansion
Identify and drive upsell and cross-sell opportunities
Contribute directly to revenue growth across managed accounts
Team Building (Future Scope)
Hire and manage interns / junior account managers
Contribute to process building and best practices
Grow into a team leadership role
What We Are Looking For
3–7 years in Account Management / Customer Success (IT services / eCommerce / SaaS preferred)
Strong experience working with North American clients
Excellent communication, presentation, and stakeholder management skills
Willingness to work across time zones (late evening/night calls when required)
Strong ownership mindset and problem-solving ability
Ability to manage multiple accounts (6–8 simultaneously)
Assertive, confident, and proactive in client interactions
Nice to Have
Experience in a B2B eCommerce or digital agency environment
Exposure to EU / Australia clients
Experience mentoring or managing junior team members
Growth Opportunity
Path to Account Management Lead / Customer Success Lead
Opportunity to build and lead a team of Account Managers
Direct exposure to global clients and the leadership team
Role Impact
Manage a portfolio of international accounts contributing directly to company revenue
Earn performance incentives linked to account growth and retention
Similar companies
About the company
IndiWork is a full-service web design, development, and 360-degree digital marketing service provider for various industries. We’re consultants, guides, and digital partners in the online journey, offering customized solutions and expert services tailored to each client. We bring new ideas and best practices combined with the agile methodology to accelerate growth for our clients. We invite you to join us on a journey from now to next.
Jobs
18
About the company
Oddr is the legal industry’s only AI-powered invoice-to-cash platform. Oddr’s AI-powered platform centralizes, streamlines and accelerates every step of billing + collections— from bill preparation and delivery to collections and reconciliation - enabling new possibilities in analytics, forecasting, and client service that eliminate revenue leakage and increase profitability in the billing and collections lifecycle.
www.oddr.com
Jobs
9
About the company
Jobs
1
About the company
We help companies of all sizes from Startups to Unicorns in building and deploying scalable, future-ready solutions.
Jobs
2
About the company
A talented team to help you in your journey on creating useful and easy to use products.
Jobs
1
About the company
At Ampera Technologies, we empower businesses with cutting-edge data analytics, quality assurance, and data engineering solutions
Jobs
16
About the company
Jobs
1
About the company
Don't fail your NAATI CCL Test. Access real 2026 exam questions, expert-led practice tests, with our Guaranteed strategy. Claim your 5 Australian PR points now!
Jobs
1
About the company
The Supreme Consultancy is a leading Placement Consultant based in Mumbai, Maharashtra. We specialize in providing tailored solutions in Corporate Training Services, Manpower Recruitment, HR Consultant, Placement Consultant, Overseas Placement. Our mission is to bridge the gap between talented individuals and organizations, ensuring optimal placements and career growth. With a deep understanding of industry trends and client needs, we deliver customized services that foster long-term success for both employees and employers. At The Supreme Consultancy, we are committed to excellence, professionalism, and shaping future-ready careers.
Jobs
2
