Procurement & Operations Executive

Ideal Candidate

6+ years of experience selling B2B SaaS to US customers

Prior success as one of the first AEs at a startup; comfortable working in a fast-paced, early stage startup environment

Track record of consistently beating your quota

Solid hustle and entrepreneurial mindset; Thrive under the uncertainty that comes with an early stage setup

Strong project management skills and proactiveness, given the long sales cycle and pilot (free trials) heavy nature of deals.

Strong first principles understanding of business fundamentals; Ability to understand the product at a granular level; Ability to empathise with the end user, and understand their pain points

Strong first principles understanding of different stages of the sales funnel, and experience with good CRM hygiene

Strong first principles understanding of sales processes e.g. MEDDPICC

Willingness to get your hands dirty and do the grunt work in the early days.

MANDATORY - Willing to work in the US time zone (~4 am IST) on weekdays (Mon-Fri) because the majority of our clients are based in the US. You have flexibility on when you want to start your day in the afternoon (IST), or take breaks (e.g. family time, gym etc). This role will require you to stretch outside your comfort zone.

Conversation Designer

The Opportunity 

Digit88 is establishing a new product development team for its US based partner and helping multiple clients achieve their AI and automation goals by designing effective, innovative, and delightful conversational experiences. 

Job Profile: 

Digit88 is looking for an enthusiastic, self-motivated, hands-on Conversational Designer to help kickstart the offshore conversational design team for our partner. Candidates must be responsible for designing the user experience of a virtual assistant. They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. Experience with a fast-paced India/US product start-up or a product engineering/design company who is capable of making user-centric design, having knowledge of NLP & customer journeys is desired. Applicants must have a passion for AI, be highly motivated and organized, able to work as part of a team, and also possess the ability to work collaboratively in a dynamic environment. 

Roles and Responsibilities: 

•  Design effective, innovative, and delightful conversational experiences using user-centric design methodologies 
• Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap 
• Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form 
• Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns 
• Define the intent portfolio for natural language understanding and how it maps in to conversation designs ● Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps 
• Write copy suitable for automated conversations in the messaging medium 
• Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals 
• Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers 
• Create and evangelize conversation design best practice standards, reusable design patterns and processes ● Should be comfortable in a client-facing role, advising customers and evangelizing non-design team members on conversation design best practices, processes, and reusable patterns. 
• Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members

Skills Requirements:

• To be successful in this role, you should possess:
• Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent
• professional experience
• At least 1 year prior experience in bot strategy, conversation design, and AI optimization.
• We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing
• experience
• Strong prioritization skills.
• Excellent mastery of verbal and written english language.
• Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,
• LUIS, etc. and how it impacts conversation designs
• Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages
• and disadvantages are of each
• Contact center and/or customer service experience a plus

About the Role: LOOKING FOR QA ENGINEERS(ONLY FROM SAAS-BASED COMPANIES)

You will help the team in building an awesome testing platform that can be leveraged by QA for testing the product for quality & stability.

You should have hands-on software development experience to design and implement test automation infrastructure. You will have to implement test automation systems and provide seamless integration with DevOps infrastructure. You should have strong interpersonal and communication skills.

Location = Mumbai

Responsibilities:

Implementation of test automation for Web Interface and Mobile Applications

Implement functional and non-functional API Testing or integration testing

Carry out Load testing and Performance testing as required

Integration of test suite and testing tools with DevOps Infrastructure and CI/CD pipelines

Assist the QA team to be able to diagnose the test case failures

Follow agile test methodology for timely delivery of test case automation

Manage the upkeep of existing Automation Regression suite based on changes

Requirements:

Bachelor's degree in Computer Science, Information Technology or related field

0 to 1 year of relevant experience in the testing domain

Self-driven with the ability to work independently and carry out assignments as required.

Knowledge of Selenium or Appium framework with JAVA is a must-have

Programming ability in JAVA

Exposure to API testing, load testing, system integration will be a big plus

Experience in working on Linux/Unix OS and cloud environment such as AWS

What will you do?

●Improve customer service experience, create engaged customers, and facilitate organic growth

●Take ownership of customers’ issues and follow problems through to resolution

●Develop service procedures, policies, and standards

●Keep accurate records and document customer service actions, and discussions

●Analyze statistics and compile accurate reports

●Build, and mentor the customer service team, and nurture an environment where they can excel through encouragement and empowerment

●Keep ahead of the industry’s developments and apply best practices to areas of improvement

●Adhere to and manage the approved budget

●Maintain an orderly workflow according to priorities

You should apply if, you have

●Verbal and written proficiency in English and Vietnamese

●1-2 years of proven working experience in customer-facing roles

●Excellent knowledge of management methods and techniques

●Working knowledge of customer service software, databases, and tools

●Awareness of the industry’s latest technology trends and applications

About the company: https://www.hectar.in/

Hectar Global is a financial technology company that provides a disruptive cross-border trading platform for the agricultural commodities market. Our platform utilizes machine learning and data analysis to provide insights and improve the trading experience for farmers, traders, and other stakeholders in the agricultural industry. Our mission is to bring transparency and efficiency to the agricultural commodities market, which has traditionally been fragmented and opaque. We are committed to driving innovation in the industry and providing a user-friendly and accessible platform for our customers.

Job Overview: 

We are seeking a highly skilled Head of Engineering to lead the development of our innovative and disruptive cross-border trading platform at Hectar Global. This person will be responsible for spearheading all technical aspects of the project, from architecture and infrastructure to data and machine learning.

Responsibilities:

• Lead and manage a team of engineers, including hiring, training, and mentoring
• Design and implement the technical architecture of the cross-border trading platform
• Ensure the platform is scalable, efficient, and secure
• Oversee the development of data models and machine learning algorithms
• Collaborate with cross-functional teams, including product and design, to ensure the platform meets user needs and is visually appealing and easy to use
• Work with stakeholders to identify business requirements and translate them into technical solutions
• Develop and maintain technical documentation, including system specifications, design documents, and user manuals
• Keep up to date with emerging trends and technologies in software engineering, machine learning, and data science
• 
  

Requirements:

• Bachelor's or Master's degree in Computer Science or related field
• 10+ years of experience in software engineering, with a focus on web applications and machine learning
• Proven track record of leading and managing a team of engineers
• Expertise in software architecture and design patterns
• Experience with data modeling and machine learning techniques
• Strong problem-solving and analytical skills
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Experience working in an agile development environment
• Strong knowledge of front-end technologies, such as HTML, CSS, and JavaScript
• Familiarity with modern web frameworks, such as React or Angular

Preferred qualifications:

• Experience with cloud computing platforms, such as AWS or Azure
• Familiarity with data visualization tools, such as D3.js or Tableau
• Experience with containerization and orchestration tools, such as Docker and Kubernetes
• Understanding of financial markets and trading platforms

If you are a passionate leader with a proven track record of building innovative and disruptive products and teams, we would love to hear from you.

Job functions/Description:

• Work on building custom web pages and websites for departmental applications.
• Work on improvements to existing web pages and sites, as well as connecting to backend databases to extract and store data.
• Build reports as needed for user requirements.
• Evaluate new technologies around reporting, low-code webpage development and others.
• Assist team lead in testing new enhancements to our websites and reporting solutions.
• Test of the website enhancements that we are doing, especially from a compliance/audit perspective.
• Support and ongoing patching/maintenance of our systems.

Must to have skills : 

• .NET – mandatory skill
• C#, ADO.net, MVC 
• SQL Server, T-SQL, stored procedure
• Javascript, jQuery
• AWS – important, but can learn on the job.
• Power BI – Very important skill, but can learn on the job

Must to have skills : 

• .NET – mandatory skill
• C#, ADO.net, MVC 
• SQL server, T-SQL, stored procedure
• Java script, jQuery
• AWS – important, but can learn on the job.
• Power BI – Very important skill, but can learn on the job

Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails

Understanding customer needs and requirements

Routing qualified opportunities to the appropriate sales executives for further development and closure.

Responsibilities:

Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails

Understand customer needs and requirements

Route qualified opportunities to the appropriate sales executives for further development and closure

Close sales and achieve quarterly quotas

Research accounts, identify key players and generate interest

Maintain and expand your database of prospects within your assigned territory

Team with channel partners to build pipeline and close deals

Perform effective online demos to prospects

Are you passionate about content and social media? Would you like to put your creativity and knowledge into practice? Are you someone who can interview random people on the street and make it entertaining? Are you the one who is skilled at shooting, editing and making videos? Are you  a real digital addict that is available part time for a duration of 6 months? Are you currently in your bachelor's degree studying business or communications? 

Then our Social Media Specialist position might be just for you! We are looking for a hungry intern with a strong interest in digital and who is ready to give 110% in a fast-paced cross-functional work environment (remote). You are flexible, curious, entrepreneurial and do not shy away from responsibilities.

A few words about us: 

India's first disruptive EdFinTech start-up for pre-teenagers- Good Good Piggy is an online piggy bank and behavioral rewards platform...doubling up as an investment channel to build financially responsible children! 

What Would You Do During Your Internship

• Create engaging reels and tiktok (and/or outsource this effectively)for our social media platforms
• Help manage the day-to-day handling of all social media channels including LinkedIn, Facebook, Twitter, Instagram, and TikTok, adapting content to suit different channels
• Manage and facilitate social media communities by responding to social media posts and direct messages
• Research and evaluate the latest trends and techniques in order to recommend improvements to increase performance of our social media platforms.
• Creating entertaining, interesting and fun reels to help increase the reach, impressions and followers of our digital audience(s). 
• Writing and creating (video) content in English and Hindi.

What Do You Need To Succeed

• You live and breathe social media
• You are a fluent English speaker and possess outstanding copywriting skills
• You have an eye for video editing and shooting, and can design visuals for social media posts (Canva)
• You take initiative and are consistently proactive
• You have a creative mind, and you are a good organizer.
• You are highly organized and detailed-oriented
• You are a team player and able to work independently.
• You are a positive person, eager to learn and grow
• It’s a big plus if you’ve already had some hands-on experience running Social Media channels for another organization
• You are available 10 hours a week, and can respond to the deliverables assigned to you proactively 
• You are interested in working in an internationally oriented environment

What Would You Get

• Access to India’s fastest-growing Fin-tech network
• Lots of room for personal and professional development
• A tall stipend of Rs. 4500/ pm
• An international team and lots of banter! 
• Experience, and an opportunity to grow within and outside our company