Hr Trainee

Hiring Alert: CR Executive – CRM Department

📍 Location: Thrissur, Kerala

🧾 Job Details

• 🎓 Qualification: Graduation
• 💼 Experience: 1–2 years (EdTech preferred)
• 🏥 Preferred Background: Hospital or healthcare (others welcome)
• 🗣️ Language: Fluency in English (mandatory)
• 💻 Laptop: Own laptop required (company won’t provide)

🕒 Office Timings

• 🗓️ Mon–Fri: 9:00 AM – 5:30 PM
• 🗓️ Saturday: 9:00 AM – 4:00 PM

💡 Key Responsibilities

• 🤝 Build & maintain strong client/student relationships
• 📞 Handle calls, emails & CRM queries promptly
• 📋 Maintain accurate CRM data & follow-ups
• ⚙️ Coordinate with internal teams for smooth operations

✨ Skills Required

• 💬 Excellent communication & interpersonal skills
• ⚡ Customer-focused attitude
• 🧠 Good multitasking & organizational ability
• 💻 Basic MS Office & CRM tool knowledge

🚀 Join Now – A Global Leader in Medical Education!

About the role:

For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,

who will be able to -

• Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
• Identify customer needs and help them provide a 360-degree experience.
• Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
• Handle Escalations of all types and nature.
• Handle E-commerce channels.
• To perform all duties to a high standard of customer care in attitude, approach, and resolution.

Pre-requisites

• A chance to earn monthly as well as annual incentives.
• Proficiency in English and Hindi.
• Excellent knowledge of MS Office, Excel, and PowerPoint
• Fast learner with and passion for sales and an understanding of negotiation techniques
• Self-motivated with a results-driven approach
• Graduate degree

Responsibilities

• Take product ideas from ideation to implementation
• Design and develop backend services that expand the capabilities of the product
• Write high quality, structured application/interface code and tests
• Lead engineering discussions to ensure the best practices, maintainability and security of the application
• Participate in design and code reviews

We are looking for

• 3+ years of experience building quality applications
• Proficient in Node JS, NoSQL databases
• Strong working knowledge of Web technologies and APIs
• Passion for best design and coding practices and a desire to develop new bold ideas
• Experience in planning, designing architecture and working with teams
• Experience with SaaS product or an early stage startup is a plus

Responsibilities:

1. Develop and maintain web applications using React.js and Laravel.
2. Collaborate with cross-functional teams to define, design, and ship new features.
3. Write clean, maintainable, and efficient code.
4. Build reusable components and front-end libraries for future use.
5. Optimize applications for maximum speed and scalability.
6. Implement security and data protection features.
7. Collaborate with other team members and stakeholders to deliver high-quality software solutions.

Requirements:

1. Proven experience as a React.js and Laravel Developer.
2. In-depth knowledge of JavaScript, React.js, and Laravel.
3. Familiarity with RESTful APIs and modern front-end build pipelines and tools.
4. Experience with state management libraries such as Redux.
5. Solid understanding of the full web development process, from design to deployment.
6. Knowledge of version control (e.g., Git).
7. Strong problem-solving and communication skills.
8. Ability to work independently and as part of a team.
9. Bachelor's degree in Computer Science or a related field (preferred).

Nice to Have:

1. Experience with other front-end libraries/frameworks (Vue.js, Angular, etc.).
2. Knowledge of serverless architecture.
3. Experience with database systems (MySQL, PostgreSQL, MongoDB, etc.).
4. Familiarity with Docker and containerization.

Job Description:

Experience - 4 to 8 Years

Ideally Applicants have:

• Meeting with project managers to determine CRM needs.
• Developing customized solutions within the Salesforce platform.
• Designing, coding, and implementing Salesforce applications.
• Creating timelines and development goals.
• Testing the stability and functionality of the application.
• Troubleshooting and fixing bugs.
• Maintaining the security and integrity of the application software.
• Bachelor’s degree in computer science or any other field.
• Previous work experience with application and development.
• Experience developing customer-facing interfaces.
• Advanced knowledge of Salesforce CRM platforms.
• Proficient in salesforce admin/development, MYSQL, Apex, JavaScript, Native, and Visual Force, LWC.
• Should have 3+ years of experience in salesforce.
• Good communication skills.
• Ability to problem solve high-level software and application issues.
• Ability to project manage.

• Bachelor's degree or equivalent practical experience.
• 1-2 years of experience working in sales, marketing, and/or consulting.
• Experience leading sales organizations and delivering business performance.
• People management experience.
• Lead, grow, and coach a team of business development consultants with great sales leadership and culture of performance. Provide leadership, inspiration, mentorship, and career development to members of your team.
• Work closely with the team to uncover and identify growth opportunities via understanding clients’ business models and objectives. Coach team to serve as trusted advisors to deliver best solutions, solving clients’ business challenges and cultivating relationships with clients’ executives through in-person and phone based meetings and other communication channels.
• Lead strategic planning and projects to identify key growth opportunities in the Indian market, including quantitative analysis, industry research, and defining go-to-market plans.
• Drive exceptional collaboration across internal partner teams and leadership critical to your team’s success, building alignment and maximizing joint impact of teams toward common goals of great customer experience and sustainable business growth.

1. Identifying and establishing contact with potential customers proactively and following up sales leads to generate sale.
2. Responding to sales and service enquiries from new and existing customers.
3. Negotiating the as per agreement terms and closing sales. Meet the Prospects and convert into business
4. Achieving sales targets on weekly and monthly basis

1. Ready to take initiative
2. Highly innovative, proactive and should operate efficiently under minimal supervision Well-presented, polite and tactful
3. Can handle customer feedback and have patience while pitching for sale conversion

1. Any graduate / Post graduate with MBA in Marketing as specialization
2. Graduation Must.
3. Candidates with 0 - 1 years of experience in Direct Sales, Ad sales, Online Sales or related work experience would be an added advantage.

• Track & effectively address queries with timeliness and accuracy.
• Answer incoming queries over phone and emails

• Resolve any customer complaints in a prompt and professional manner.
• Collaborate to ensure customer satisfaction.

• Should be able to work, manage & maintain the CRM software.
• Coordinate with internal managers for updating data
• Maintain complete and accurate customer correspondence data.