Customer care executive

Job Title: Receptionist

Job Summary:

We are looking for a friendly and organized Receptionist to join our team. The ideal candidate will greet visitors, manage incoming calls, schedule appointments, and provide general administrative support.

Key Responsibilities:

- Greet and direct visitors

- Answer and direct phone calls

- Manage front desk activities and maintain a tidy reception area

- Schedule appointments and manage calendars

- Handle incoming/outgoing mail and deliveries

- Provide general administrative support

Job Requirements:

- Fluent in English and Kannada

- High school diploma or equivalent

- Excellent communication skills

- Proficiency in Microsoft Office Suite

- Strong organizational and multitasking abilities

Working Conditions:

- Environment: Office setting

- Schedule: Full-time position with standard office hours from 10am to 7pm. Occasional overtime may be required.

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Identifying ways to overcome clients' initial dislike of company products.
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.
• Training and providing overall guidance to client service employees.
• Organizing training seminars to enable clients to fully utilize product features and benefits.
• Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

The ROLE

• Handle the inbound interest received by Marquee
• Get the inbound leads to setup an online demo with us
• Conduct a small research on the prospect’s company and background prior to the demo to conduct a smooth sales call
• Conduct online demos with the prospects and turn them into paying customers
• Ensure that the product demo is neat and organized
• Work with the prospects to understand their needs and pitch them the right Marquee product to solve their problems
• Manage on-going relationships with customers
• Run strategic follow ups (Calls/texts/emails) on the prospects to get in maximum sales
• Strive to achieve the sales targets
• Work with our Founder on strategic alliances - potentially travelling to various financial centers globally

Here are some important things to consider prior to applying to us:

• Knowledge/prior experience with startup fund raising is a distinct advantage
• WE'RE A REMOTE TEAM so you can work from wherever you like - you don't have to attend office on a day to day basis
• You should own a laptop
• EXCELLENT written & spoken English required
• We shall provide a 5-7 days training session once you join in

0.5 - 3 years of experience 

• Day to day maintenance of the website. Along with updating banners, products, product content, blogs, SEO recommendations also maintain a tracker of all updates on the website
• Coordinate with design and development team to implement strategy
• Create project plan and timelines for execution
• Maintaining and recording minutes of the meeting with internal and external stakeholders
• Keep a track of website health: by conducting regular test plans, working on site experience as well as PageSpeed insights
• Provide inputs on improving website experience basis GA reports
• Preparing monthly website performance reports
• Ensure smooth client communications 
• All mails must be responded to within 24 hours on working days and any conversation about on-going/upcoming projects over whatsapp/call must be documented on mail
• Keep up-to-date with industry best practices and monitor competitor websites
• Stay abreast of new developments in software, trends, and practices. Maintain good awareness of key plugins to be able to rapidly select the best approach for a new site build or update

• TAT of website uploads
• 4 recommendations from monthly reports adapted by the clients
• 2 case studies based on successful recommendations
• <4 escalations per year

• Strong attention to detail with an analytical mind and problem-solving attitude
• Ability to manage and work with teams
• Ability to adapt to new tools and softwares
• Google Analytics Power User
• Has experience operating at least 1 CMS
• Self starter attitude, proactive
• Strong communication skills, both written and verbal, with excellent interpersonal skills

• Google Analytics
• Hotjar
• Microsoft Clarity
• CMS: Shopify, Wordpress, Magento, Drupal, Sitecore
• Shopify Analytics
• Google Search Console
• Google Tag Manager
• Google Docs, Slides, Sheets | Excel, Word, Powerpoint

To be responsible for delivering all facets of recruiting throughout the organization through the development of present and future recruiting plans, employing traditional sourcing strategies and resources as well as developing new, creative recruiting ideas, and ensuring successful execution of all the hiring requirements of the organization. Should possess excellent reporting skills with Excel.

Primary Responsibilities:

• Ownership of Respective Unit recruitment process (Requisition, strategizing & planning recruitment events, monitoring, measuring, controlling, and continuous improvement).
• End-to-end Recruitment cycle (Sourcing/Selection/ on-boarding / Process compliance/ MIS)
• Would Individually be responsible for fulfilling all roles assigned
• Implement creative sourcing strategies for future & current open positions & execute them with minimal direction.
• Define recruitment SLAs, establish metrics, and create MIS.
• Identify effectively utilize the various resource of recruitment to ensure target achievement.
• Plan and strategize recruitment drives.
• Bring in continuous improvements in sourcing, interview & selection process.
• Create and maintain job Descriptions for all positions and establish competency levels.

QUALIFICATIONS and EXPERIENCE:

• Qualifications: PG in HR (MBA, PGDM, PGP etc) / B.E, BTech
• Experience: 6-10 Years Experience
• Professional skills: Expert knowledge of sources of talent and recruitment, IT skills, technologies & industry. Preferred from Product Engineering / Product Support / Apps domain with bulk-hiring experience

ADDITIONAL COMPETENCIES:

• Excellent communication skills and ability to engage and influence senior executives and delivery managers.
• Decision-Making: Ability to make decisions that impact the success of assigned recruitment activities, i.e. results, deadlines, and budget and involves team members in making decisions to ensure senior and executive management is informed of the Company's ongoing recruitment process and future plans.
• Ability to delegate effectively and acknowledge accomplishments.
• Presentation Skills: able to demonstrate a sound knowledge of the subject matter expert ability to deliver information in a clear, concise, and logical manner and use audio-visual media to enhance presentations.
• Reporting Skill: Ability to create reports using various formulas in Excel (Vlookup, Pivot Etc)

Hi , Greeting form LMV Investment Services Pvt Ltd!!

Looking for TEAM LEADER- FEMALE !!!!

Job Description:                         

We are looking for an experienced Telecaller who can handle the team and align them towards the sales targets.

Roles and Responsibilities:

• The team leader will be responsible for supervising & managing the team and also responsible for Handling the team & and also need to focus to reach  the targets & revenue of the company
• Handle the Telecalling team.
• Should have a good knowledge about health insurance, life insurance & general insurance
• Communicating verbal acceptances of offers to our Sales team for closing.
• Recording all successful and unsuccessful attempts to close sales.
• Attending regular team meetings to clarify progress and performance-related expectations.
• Monitoring the calls
• Managing and maintaining the given data
• Submitting the reports of calls at the end of the day

Requirements:

• Computer Literacy
• Leadership capabilities
• Prior Telecalling experience

Criteria Required:

• Age Limit Upto 27 years.
• Education Qualification: Graduate any stream.
• Job Location : soamjiguda branch
• Experience of at least 3 to 4 years of Life Insurance sales.

• Proficient in algorithms and data structures.
• Having strong experience in designing data intensive and scalable systems.
• Comfortable with microservices based architecture.
• Knowledge of software engineering processes and unit testing.
• Past experience of mentoring a team of at least two people.
• Prior experience with both relational and non-relational databases.
• Prior experience with caching.
• Ability to debug and hotfix a problem with production in a swift amount of time.
• Communication skills.