Customer care executive

Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. ● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges.

 ● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities

● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management.

 ● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.

● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.

● Cross-functional Collaboration: Work closely with sales, product teams.

We are currently hiring for a Full Stack MuleSoft Developer role for one of our leading clients in the Insurance domain. This is a contractual position (1+ year duration) that offers an exciting opportunity to work on high-impact integration projects using the latest technologies.

Please find the key details below:

🔹 Role: Full Stack MuleSoft Developer

🔹 Experience: 4+ Years

🔹 Employment Type: Contract

🔹 Location: Hybrid / Remote initially

💡 Full Stack MuleSoft Developer

Preferably Insurance Domain

• Candidate with 4+ years of experience with required skillset
• MuleSoft Anypoint Platform: Proficiency in using MuleSoft's integration platform, including design, development, and deployment of APIs and integrations preferred.
• Java, SpringBoot, JSP, Hibernate, Tomcat
• API Design and Development: Experience with RESTful and SOAP web services, as well as API design best practices. OpenAPI knowledge will be an advantage
• Integration Patterns: Knowledge of various integration patterns, including real-time and batch processing.
• Data Transformation: Familiarity with data transformation and mapping between different formats (JSON, XML, etc.).
• Cloud Technologies: Experience with cloud platforms (e.g., AWS, Openshift, Azure) and deployment of integrations in cloud, on-premise, and hybrid environments.
• DevOps Practices: Understanding of CI/CD processes, automation, and tools related to code deployment and version control (e.g., Maven, Jenkins, Git).
• Monitoring and Logging: Familiarity with monitoring tools and techniques for performance tuning and troubleshooting (e.g., Dynatrace, Splunk).
• In addition to your Integration technical expertise, you'll also liaise with architects, analysts, and developers to ensure that all deliverables are supported by the correct architectural implementation.
• Contribute and assist the team lead towards development of the backlogs, producing delivery plans as part of backlog of various initiatives. Contributes towards development of robust ways of working, including implementation of Agile practices.
• Help create an innovative, creative, and fun team culture, capable of developing advanced technologies
• 
  

Job Title: Telesales Representative

Responsibilities:

1. Outbound Calls: Engage potential customers, present products/services using prepared scripts.
2. Product Knowledge: Master details of offerings to effectively communicate benefits.
3. Lead Generation: Qualify leads, gather information, and identify sales opportunities.
4. Sales Pitch: Deliver persuasive pitches, meet/exceed set sales targets.
5. CRM Management: Maintain detailed records using CRM system.

Qualifications:

• Previous telesales experience preferred.
• Strong communication and negotiation skills.
• Goal-oriented with a positive attitude.

Education:

High school diploma or equivalent.

Working Conditions:

Office environment with regular hours; flexibility may be required.

If you're a motivated individual with sales passion, apply to be part of our growing success.

Primary Skills

DynamoDB, Java, Kafka, Spark, Amazon Redshift, AWS Lake Formation, AWS Glue, Python

Skills:

Good work experience showing growth as a Data Engineer.

Hands On programming experience

Implementation Experience on Kafka, Kinesis, Spark, AWS Glue, AWS Lake Formation.

Excellent knowledge in: Python, Scala/Java, Spark, AWS (Lambda, Step Functions, Dynamodb, EMR), Terraform, UI (Angular), Git, Mavena

Experience of performance optimization in Batch and Real time processing applications

Expertise in Data Governance and Data Security Implementation

Good hands-on design and programming skills building reusable tools and products Experience developing in AWS or similar cloud platforms. Preferred:, ECS, EKS, S3, EMR, DynamoDB, Aurora, Redshift, Quick Sight or similar.

Familiarity with systems with very high volume of transactions, micro service design, or data processing pipelines (Spark).

Knowledge and hands-on experience with server less technologies such as Lambda, MSK, MWAA, Kinesis Analytics a plus.

Expertise in practices like Agile, Peer reviews, Continuous Integration

Roles and responsibilities:

Determining project requirements and developing work schedules for the team.

Delegating tasks and achieving daily, weekly, and monthly goals.

Responsible for designing, building, testing, and deploying the software releases.

Salary: 25LPA-40LPA

Location: Fully remote 

Company: StrategyConnect - Dubai based startup backed by Techstars 

As a Front-end Developer, you will be responsible for building user-friendly, responsive, and visually appealing web applications. You will work closely with our design team and senior developers to create high-quality web applications using modern front-end technologies such as React. 

Key Responsibilities: 

• Build user-friendly, responsive, and visually appealing web applications using React, NodeJs and Tailwind. 
• Collaborate with the design team to turn mockups into pixel-perfect web applications. 
• Implement designs and create reusable UI components using React and Tailwind. 
• Write clean, maintainable, and efficient code. 
• Debug and troubleshoot issues as they arise. 
• Ensure the application is optimized for performance, scalability, and usability. 
• Continuously learn and keep up-to-date with the latest front-end development trends and technologies. 

Requirements: 

• Strong proficiency in React, NextJS, HTML, CSS, and JavaScript. 
• Experience with modern front-end development tools such as Webpack, Babel, and Git. 
• Familiarity with Agile development methodologies. 
• Excellent problem-solving skills and attention to detail. 
• Ability to work collaboratively in a remote team environment. 
• Excellent communication skills in English. 

If you are passionate about front-end development, have a strong focus on React, and want to work with a dynamic team of talented individuals, please apply to this exciting Front-end Developer position today! 

About CredFlow :

Imagine a business- always stressed with increasing outstanding dues in the market, pressure from vendors and other creditors to pay off debts, managing operations, sourcing material and the list is endless! Now imagine the plight of millions of such businesses globally.

At CredFlow, we are solving SMEs' most pressing problem of cash flow management. We are a full-stack cash flow management solution automating accounts receivables and building multiple stacks of financial solutions on top of that. We have seen pretty good traction in the past few months, achieved product-market fit and are scaling fast. We already have more than 30 Lakh businesses on the CredFlow network and more than $70 billion worth of invoices on the platform.

Above all, we have a gold mine waiting to be unlocked - the humongous amount of financial data flowing through our servers! 

In 2021 we raised a 2.1 million $ seed round from marquee VC Funds. We have recently raised $7 million in Series A from marquee VC Funds.

Company Website Link: https://credflow.in/about%20us.html

Role Title: Business Development Executive – Inside Sales

Process: Revenue generation, cold calling, B2B sales, Product demo.

Work Days: 6 days per week

Job Location: Noida

Office Hours: Work from office (10 AM to 7 PM)

Key Responsibilities:

● Reach out to warm leads on call and schedule product demos.

● Understand customer needs and requirements.

● Share product quotation and close the sale

● Maintain relationships with the customers.

● Get customer referrals from existing paid users.

● Provide after-sale support.

● Share weekly and monthly Sales Forecasts of probable conversion.

● Share product feedback to the product management team.

Skills and Background:

● Excellent communication skills

● Prior sales experience is preferred.

● Good Logical and Analytical skills.

● Smart and Collaborative team

● Best in the market Incentive Structure.

● Early-Stage startup experience.

● Graduate/Postgraduate

At Prolifics, we are currently implementing multiple solutions on PCQA Manager for our development centre in India. This position would be based out of Hyderabad location and is a permanent position.

If you are looking for a high growth company with rock-solid stability, if you thrive in the energetic atmosphere of high profile projects, we want to talk to you today! Let’s connect and explore possibilities of having you onboard the Prolifics team!

Job Title:                    Manager - PCQA

Primary skills:                7+ years of experience

Location:                    Hyderabad

Educational Qualification:      B.Tech/BE/M.Tech/MCA/M.Sc

JD:

 The PCQA Manager is a key role to support the process improvement (CMMI V2.0) initiative that will help assess the quality of the software delivered by a growing Software Development Company to its customers. This role will be part of the PCQA team, which helps the organization sustain SEI CMMI DEV Level 5, upgrade to CMMI V2.0 and support other methodology related initiatives.

• Lead the PCQA team and be flexible to take up assignments within the team such as Coaching, Auditing, implementation, process improvement projects, QMS process improvements, agile practices implementation etc.
• Mentor the team in the development and implementation of QMS aligning to CMMI V2.0 within the organization across geographies
• Identify improvements opportunities in the existing policies, processes, procedures, templates and metrics for the organization
• Define and utilize metrics and reports to manage quality efforts
• Prepare and conduct quality assurance product reviews and prepare projects teams ready for process audits according to the audit plan
• Sound understanding of Process Frameworks/Methodologies like CMMI-Dev, SVC, AGILE SCRUM etc.
• Good understanding of various software development life cycles
• Ability to influence and drive delivery with global senior management
• Attention to detail while keeping a global perspective, willing to deep-dive for data analysis
• Good communication and interpersonal skills to interact with global stakeholders
• Very good understanding of Information security concepts and implementation experience of ISO 27001 and other security standards is a value add

About us:

Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have off shore development centers: 3 in Hyderabad & 1 in Pune.

For more than 40 years, Prolifics has transformed enterprises of all sizes including over 100 Fortune 1000 companies by solving their complex IT challenges. Our clients include Fortune 50 and Fortune 100 companies across a broad range of industries including Financial Services, Insurance, Government, Healthcare, Telecommunications, Manufacturing and Retail. We rank consistently in Dream Companies to Work For and Dream Employer of the Year ranking from World HRD Congress, ranked 7 in 2019.

We encourage you to visit us on www.prolifics.com or follow us on Twitter, LinkedIn, Facebook, Youtube and other social media to know more about us.