Brainayan

Position: Client Operations Specialist

Overview: The Client Operations Specialist at Brainayan plays a crucial role in managing client relationships, ensuring smooth execution of training programs, and providing exceptional customer service. This role involves coordinating with various departments, handling client inquiries, and ensuring all operational aspects of client engagements are executed flawlessly.

Key Responsibilities:

1. Client Relationship Management:

• Act as the primary point of contact for clients, addressing their needs and concerns promptly.
• Build and maintain strong, long-lasting client relationships through regular communication and follow-ups.
• Understand clients' business objectives and align Brainayan's services to meet those goals.

1. Program Coordination and Execution:

• Coordinate with internal teams (training, content, marketing, etc.) to ensure seamless delivery of training programs.
• Schedule and manage training sessions, ensuring all logistical aspects are handled efficiently (venue booking, trainer availability, etc.).
• Ensure all pre-training and post-training materials are prepared and distributed to clients.

1. Operational Support:

• Manage travel and accommodation arrangements for trainers and staff as required.
• Oversee the preparation and distribution of training materials, toolkits, and other necessary resources.
• Ensure all operational tasks related to training sessions are completed on time and to a high standard.

1. Client Communication:

• Provide regular updates to clients on the progress of their training programs.
• Gather feedback from clients and participants to continuously improve service delivery.
• Handle any client issues or complaints promptly, escalating to higher management if necessary.

1. Data Management and Reporting:

• Maintain accurate records of client interactions, program details, and feedback 
• Prepare and present reports on program performance, client satisfaction, and operational efficiency.
• Analyze client data to identify trends and areas for improvement in service delivery.

1. Process Improvement:

• Identify opportunities to streamline and improve operational processes.
• Work with cross-functional teams to implement best practices and enhance overall client experience.
• Stay updated on industry trends and incorporate new practices to ensure Brainayan remains competitive.

1. Quality Assurance:

• Ensure all client deliverables meet Brainayan’s quality standards.
• Conduct regular audits of training sessions and client interactions to maintain high service levels.
• Implement feedback mechanisms to continuously monitor and enhance client satisfaction.

Skills and Qualifications:

• Educational Background: Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Experience: 3-5 years of experience in client operations, project management, or customer service, preferably in the L&D or training industry.
• Communication: Excellent verbal and written communication skills.
• Organizational Skills: Strong organizational and multitasking abilities.
• Problem-Solving: Ability to handle challenging situations with a problem-solving mindset.
• Technical Skills: Proficiency in CRM software, MS Office Suite, and project management tools.
• Interpersonal Skills: Strong interpersonal skills to build and maintain client relationships.

Personal Attributes:

• Customer-Centric: A deep commitment to providing exceptional service to clients.
• Detail-Oriented: High attention to detail and accuracy in all tasks.
• Proactive: A proactive approach to identifying and resolving issues.
• Team Player: Ability to work effectively in a team-oriented environment.
• Adaptable: Flexible and adaptable to changing client needs and business requirements.

This role is integral to Brainayan's success in delivering high-quality training programs and ensuring client satisfaction. The Client Operations Specialist will work closely with various departments to ensure seamless coordination and execution of client projects.

Job Description: Client Solutioning/Client Acquisition/ Key Account Management

Position: Sales Consultant

Location: Anywhere in India

Type: Full-time

About Us:

At Brainayan, we’re dedicated to empowering organizations through innovative learning

and development (L&D) solutions. We’re seeking a results-driven Sales Consultant with

a proven track record in selling HR tech, training solutions, or SaaS products, and a

deep understanding of the L&D landscape. If you thrive in a fast-paced, entrepreneurial

environment, excel in relationship-building, and have a strong network among HR and

L&D leaders, we’d love to connect with you!

Key Responsibilities:

End-to-End Sales Process Management:

• Own and lead the entire sales cycle from prospecting and lead generation to

contract negotiation, closure, and post-sale follow-up.

• Drive toward achieving and exceeding annual sales targets.

Solution Selling:

• Assess client needs and position our training solutions and HR SaaS oNerings as

strategic business solutions tailored to address specific challenges.

• Leverage knowledge of People Development to recommend high-impact learning

solutions.

Market Insights:

• Stay updated on the latest L&D and HR tech trends to advise clients eNectively

and tailor our oNerings.

• Utilize insights to make informed recommendations and diNerentiate

Brainayan’s solutions.Client Relationship Management:

• Build, nurture, and maintain strong, trust-based relationships with clients to

ensure satisfaction and foster long-term partnerships.

• Maintain an active network of HR and L&D leaders and expand this network to

drive new business opportunities.

CRM Utilization:

• Use CRM tools for managing the sales pipeline, forecasting, and reporting on

sales metrics, ensuring a data-driven approach to sales management.

Collaborative Approach:

• Partner closely with cross-functional teams, including marketing, product

development, and customer success, to deliver optimal solutions and an

outstanding client experience.

Problem Solving:

• Adopt a consultative, customer-centric approach to address client challenges,

proposing creative solutions that deliver measurable business outcomes.

Qualifications:

• Experience: 3-5 years of experience in selling HR tech, training solutions, or

SaaS products, with a strong preference for candidates with a background in L&D

or HR tech sales.

• Sales Track Record: Demonstrated success in managing the full sales process

from lead generation to deal closure, with a history of meeting or exceeding

annual sales targets.

• Industry Knowledge: Deep understanding of training solutions, L&D trends, and

HR SaaS models; a background in People Development is a significant

advantage.

• Networking Skills: Existing network with HR and L&D leaders is a plus, allowing

for quick connections and potential leads.

• Skills: Exceptional communication, negotiation, and presentation skills;

proficiency with CRM tools for eNective pipeline management.

• Self-Motivated: Ability to work independently in a fast-paced, startup

environment, bringing a proactive, entrepreneurial spirit to the role.

• Problem Solving: Strong analytical and problem-solving abilities, with a focus

on creating value for clients.

What We OQer:• Competitive Compensation: Competitive salary along with performance-based

incentives.

• Growth Opportunities: Professional development opportunities in a vibrant,

collaborative work environment.

• Innovation Exposure: Direct experience with cutting-edge L&D and HR

technologies.

If you’re passionate about L&D, skilled in solution-based sales, and eager to make an

impact in a growing, forward-thinking organization, Brainayan could be the right fit for

you. Join us in transforming the way organizations develo

We Are Hiring at Brainayan!

Who We Are:

Brainayan is a dynamic People Development Company, catering to clients such as

Google, Facebook, Netflix, Grab, Viacom 18, Tonic, Deloitte, We Work, Sumo Logic,

Cred Avenue, Lenskart, BHTC, Vymo, Scaler, Uber, TikTok, Hone, Zepto, App Dynamics,

Piramal, Xiaomi, and many more. We design and deliver customized workshops and

organizational development initiatives to meet our clients’ unique talent development

needs. Our key services include:

• Leadership & Manager Development Programs

• Organizational Development Interventions

• Experiential Learning

• Training OCsites & Leadership Retreat Meets

• Leadership & Executive Coaching

• Innovative Tech Solutions

Innovation is at our core—we're always exploring new ways to engage participants and

build tech-driven solutions to support behavior change. Our passion lies in creating

impactful, tailored learning experiences that drive growth and transformation.

About the Role:

We're seeking a passionate and experienced Learning & Development Expert who

excels in every aspect of L&D—from needs analysis and content design to facilitation

and pre/post program evaluation. This role is for someone who thrives on providing

strategic client consultations, writing compelling articles for our website, leading

innovative research projects, and collaborating closely with our sales and tech teams.

Experience Range: 2-6 years

Salary Range: Up to 10 LPA (can be renegotiated for exceptional candidates)

Key Responsibilities:

• L&D Mastery: As an L&D expert, you know what it takes to deliver impactful

training. You’ll bring your expertise across a range of topics, from meeting

management to leadership development, creating and delivering content with

agility.

• Content Innovator: Translate complex research and books into actionable,

simple learning materials that resonate with participants.

• HR Insight: Leverage a nuanced understanding of the HR function to consult on

various talent management areas, driving real results for clients.• Engaging Facilitator: Ebectively connect with diverse audiences, from interns to

C-suite leaders, making each interaction valuable and meaningful.

• Collaborative Partner: Demonstrate exceptional collaboration and stakeholder

management skills, ensuring seamless cross-functional teamwork.

Required Qualifications:

• Educational Background: A degree in psychology (IO/OB) is highly desirable. An

additional HR qualification or relevant experience would be a strong plus.

• Certifications: L&D certifications are a bonus.

• Learning Agility: You adapt quickly, absorb new information ebortlessly, and

thrive in a fast-paced environment.

• Passion for L&D: Your enthusiasm for all things L&D sets you apart. You’re

always looking for ways to make learning experiences more engaging and

impactful.