Client Engagement Manager

at SmartWinnr

Client Engagement Manager

SmartWinnr

Company

Home

Client Engagement Manager

at SmartWinnr

Posted by Human Resource

5 - 6 yrs

₹8L - ₹10L / yr

Hyderabad

Skills

Communication Skills

MBA

We are looking for a dynamic and client-centric Client Engagement Manager to join our team in Hyderabad. In this role, you will be responsible for developing long-term relationships with our global clients, identifying business opportunities, managing project sales, and delivering strategic value that aligns with client goals. You will work closely with Directors, Project Managers, and cross-functional teams to ensure client satisfaction and business success.

Key Responsibilities

Client Relationship Management

Build, nurture, and grow strong relationships with assigned client accounts
Serve as the internal advocate for clients, ensuring their needs are represented across teams
Understand client business goals, technology landscape, and industry trends to offer value-added solutions
Foster long-term client engagement through proactive communication and creative relationship-building

Sales & Project Management

Identify opportunities for business growth within client accounts
Create accurate project quotes and draft Scope of Work (SoW) documents
Drive project coordination with delivery and leadership teams

Operational Excellence

Coordinate with cross-functional teams to troubleshoot client issues and deliver seamless service
Proactively mitigate risks and de-escalate challenging client situations
Research and propose tailored solutions aligned with client needs and SmartWinnr’s capabilities
Act as an escalation point for any client grievances or delivery concerns

Requirements

Minimum 5+ years of experience in managing global client relationships
Minimum 2 years’ experience working in IT Industry
MBA Degree is mandatory
Proven project management experience is mandatory
Excellent verbal and written communication skills
Confidence in handling complex or challenging customer conversations
Ability to work with senior business stakeholders and decision-makers
Quick learner with a process-driven mindset and team collaboration skills

Key Responsibilities

Client Relationship Management

Build, nurture, and grow strong relationships with assigned client accounts
Serve as the internal advocate for clients, ensuring their needs are represented across teams
Understand client business goals, technology landscape, and industry trends to offer value-added solutions
Foster long-term client engagement through proactive communication and creative relationship-building

Sales & Project Management

Identify opportunities for business growth within client accounts
Create accurate project quotes and draft Scope of Work (SoW) documents
Drive project coordination with delivery and leadership teams

Operational Excellence

Coordinate with cross-functional teams to troubleshoot client issues and deliver seamless service
Proactively mitigate risks and de-escalate challenging client situations
Research and propose tailored solutions aligned with client needs and SmartWinnr’s capabilities
Act as an escalation point for any client grievances or delivery concerns

Requirements

Minimum 5+ years of experience in managing global client relationships
Minimum 2 years’ experience working in IT Industry
MBA Degree is mandatory
Proven project management experience is mandatory
Excellent verbal and written communication skills
Confidence in handling complex or challenging customer conversations
Ability to work with senior business stakeholders and decision-makers
Quick learner with a process-driven mindset and team collaboration skills

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About SmartWinnr

Founded :

2014

Type :

Product

Size :

20-100

Stage :

Bootstrapped

About

SmartWinnr is a comprehensive mobile-based platform to drive contests, learning and coaching for remote sales teams. We help to: 1. Increase sales performance through versatile sales contests and incentives program 2. Improve product knowledge through better knowledge retention 3. Drive high engagement levels in the field force through gamification SmartWinnr is being used in different industries: Medical Devices, Pharma, Banking, Insurance, Manufacturing and Senior Living

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