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Client Engagement Manager
Client Engagement Manager
SmartWinnr's logo

Client Engagement Manager

Human Resource's profile picture
Posted by Human Resource
5 - 6 yrs
₹8L - ₹10L / yr
Hyderabad
Skills
Communication Skills
MBA

We are looking for a dynamic and client-centric Client Engagement Manager to join our team in Hyderabad. In this role, you will be responsible for developing long-term relationships with our global clients, identifying business opportunities, managing project sales, and delivering strategic value that aligns with client goals. You will work closely with Directors, Project Managers, and cross-functional teams to ensure client satisfaction and business success. 

 

Key Responsibilities 


Client Relationship Management 

  • Build, nurture, and grow strong relationships with assigned client accounts 
  • Serve as the internal advocate for clients, ensuring their needs are represented across teams 
  • Understand client business goals, technology landscape, and industry trends to offer value-added solutions 
  • Foster long-term client engagement through proactive communication and creative relationship-building 

 Sales & Project Management 

  • Identify opportunities for business growth within client accounts 
  • Create accurate project quotes and draft Scope of Work (SoW) documents 
  • Drive project coordination with delivery and leadership teams 

Operational Excellence 

  • Coordinate with cross-functional teams to troubleshoot client issues and deliver seamless service 
  • Proactively mitigate risks and de-escalate challenging client situations 
  • Research and propose tailored solutions aligned with client needs and SmartWinnr’s capabilities 
  • Act as an escalation point for any client grievances or delivery concerns 

 

Requirements 


  • Minimum 5+ years of experience in managing global client relationships 
  • Minimum 2 years’ experience working in IT Industry 
  • MBA Degree is mandatory 
  • Proven project management experience is mandatory 
  • Excellent verbal and written communication skills 
  • Confidence in handling complex or challenging customer conversations 
  • Ability to work with senior business stakeholders and decision-makers 
  • Quick learner with a process-driven mindset and team collaboration skills 
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About SmartWinnr

Founded :
2014
Type :
Product
Size :
20-100
Stage :
Bootstrapped

About

SmartWinnr is a comprehensive mobile-based platform to drive contests, learning and coaching for remote sales teams. We help to: 1. Increase sales performance through versatile sales contests and incentives program 2. Improve product knowledge through better knowledge retention 3. Drive high engagement levels in the field force through gamification SmartWinnr is being used in different industries: Medical Devices, Pharma, Banking, Insurance, Manufacturing and Senior Living
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