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- Provide L1 support including desktops, laptops and printers and other IT related accessories
- Carry out initial troubleshooting and resolve the issue; if not escalate to L2 support or corresponding OEM
- Raise ticket within supplied ticketing system and update and close with end user confirmation
- Install and configure Windows Operating Systems and application software Like MS-Office, Outlook, Antivirus etc
- Install, configure and upgrade security software (e.g. Antivirus programs) like McAfee or Kaspersky software
- Install, configure and troubleshoot various PC Hardware Components
- Configure and troubleshoot of LAN and Wi-Fi setup
- Install and troubleshoot Printer, Scanner and Projector
About you:
• 1-2 years of experience as a Desktop Engineer from any industry
• Hands on experience in troubleshooting in Desktop, Laptop and PC Hardware
• Strong experience in Anti-Virus software installation and Management
• Good experience in configuration and troubleshooting of Network Devices
• Basic knowledge of Server administration and Server hardware
• Good working knowledge on MS-Office
• Good communication and problem-solving skill
• Any bachelor’s degree with IT background would be a plus
Job Summary:
We are seeking a detail-oriented and articulate Technical Writer to create high-quality documentation that simplifies complex technical information for a wide range of audiences. You will collaborate with developers, engineers, and product managers to produce user manuals, API documentation, online help guides, and training materials.
Key Responsibilities:
- Develop and maintain user manuals, installation guides, API documentation, and FAQs.
- Collaborate with subject matter experts (SMEs) to gather technical information.
- Translate complex concepts into clear, concise, and user-friendly content.
- Create diagrams, flowcharts, and visuals to support documentation.
- Review and edit content created by other team members for clarity and consistency.
- Maintain documentation repositories and version control using tools like Git or Confluence.
- Ensure documentation complies with company standards and style guides.
Required Skills & Qualifications:
- Proven experience in technical writing, preferably in software or IT domains.
- Excellent written and verbal communication skills.
- Ability to grasp complex technical concepts quickly.
- Familiarity with documentation tools such as MadCap Flare, RoboHelp, or Markdown editors.
- Basic understanding of software development life cycle (SDLC).
- Bachelor’s degree in English, Technical Communication, Computer Science, or a related field.
Preferred Qualifications:
- Experience with Agile methodologies.
- Knowledge of HTML, CSS, or scripting languages.
- Exposure to API documentation tools like Swagger or Postman.
**About jhana**
jhana is an early-stage, seed-funded startup that builds intelligent practice tools for the
law across research, drafting, and document management. At jhana.ai, we are
transforming the legal industry with India’s first AI-driven Paralegal. Our product delivers
critical legal insights through advanced AI, producing outputs like redlines, memos, and
risk assessments to streamline workflows for legal teams. Recognized as the Best Legal
Tech Startup in Asia and Oceania by ALITA, we are on a mission to empower professionals
with technology that drives efficiency and excellence.
**Position Overview**
We are looking for a dynamic and driven Account Manager with **3-5 years of experience
in legal ecosystem,** account management, sales and client relations. **A background in
law is mandatory;** candidates with a passion for client success, excellent communication
skills, and the ability to manage multiple accounts will excel in this role. The Business
Account Manager will be responsible for supporting client relationships, ensuring client
satisfaction, and driving growth within assigned accounts. This position involves regular
travel for client interaction, both virtually and in-person.
**The day-to-day**
Client Relationship Management
● Serve as a key point of contact for assigned clients, building and maintaining strong relationships to ensure satisfaction and long-term engagement.
● Proactively communicate with clients to understand their needs, resolve issues, and provide solutions that align with their goals.
● Provide exceptional client service, consistently striving to exceed expectations and deliver value. Account Growth & Retention
● Support account growth by identifying upsell and cross-sell opportunities within assigned client accounts.
● Collaborate with the sales team to develop strategies for renewal and expansion, assisting in the preparation of proposals and presentations.
● Monitor account performance and proactively address any potential risks to client retention. Process & Operations Support
● Assist in implementing account management processes, ensuring efficient workflows and accurate reporting.
● Track and document client interactions, account activities, and progress using CRM tools and account management software.
● Provide insights and feedback on internal processes, helping to identify areas for improvement in client engagement and service delivery. Collaboration with Cross-Functional Teams
● Work closely with internal teams, including sales, marketing, and customer success, to ensure a seamless client experience.
● Coordinate with the product team to relay client feedback, contributing to product enhancements and helping tailor solutions to client needs.
● Participate in team meetings and share updates on client progress, challenges, and opportunities.
Client Meetings & Engagements
● Conduct virtual and in-person meetings with clients to present updates, review performance, and discuss upcoming needs.
● Represent the company at industry events and conferences as needed, enhancing client relationships and expanding professional networks.
**Qualifications & Skills**
● Education:**** Bachelor’s degree in Law.**** An advanced degree in
Business is a plus.
● Experience:** 3-5 years of experience in Legal ecosystem. **
● Good to have: 2 years of experience in account management, client
relations, or sales. Experience in SaaS, or B2B sectors is a plus.
● Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information clearly and confidently.
● Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple accounts and priorities simultaneously.
● Customer-Focused: Passionate about delivering value to clients and ensuring a positive client experience.
● Tech Proficiency: Familiarity with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
Preferred Experience
● Experience in the legal industry or with legal tech products.
● Demonstrated success in managing client relationships and meeting account growth or retention goals.
● Knowledge of project management tools and client success strategies. Additional Requirements
● Travel: Travel would be required for client meetings and events.
● Adaptable & Self-Driven: A proactive attitude and the ability to adapt in a fast-paced, dynamic environment.
Software Development Engineer:
Major Responsibilities:
- Translation of complex functional requirements into technical requirements, implementing and maintaining a coherent and progressive development strategy for our product line
- Design, develop and maintain complex systems using best of the breed development practices and technology.
- Responsible for the over-all software development life cycle.
- Delivery of High Quality, Scalable and Extensible systems and applications on-time and on-budget.
- Adoption and Evolution of the software engineering practices and tools within the organization
- Keep in sync with the latest technology developments and open source offerings. Evaluate and adopt them for solving business problem of organization.
- Collaborate with other technology and business teams within the organization to provide efficient robust solutions to the problems.
- Drive and manage the bug triage process
- Report on status of product delivery and quality to management, customer support and product teams.
Desired Skills
- Strong programming, debugging, and problem-solving skills
- Strong understanding of data structures and algorithms
- Sound understanding of object-oriented programming and excellent software design skills.
- Good experience of SOA/Microservices/Restful services and development of N-tier J2EE / JavaSpringboot applications (API’s).
- Strong understanding of database design and SQL (mySql/mariaDB) development
- Good to have knowledge of NoSQL technologies like MongoDB, Solr, Redis, Cassandra or any other NoSQL database
- Knowledge of design patterns and good to have experience of large-scale applications
- Should have experience in Apache Kafka, RabbitMQ or other Queueing systems.
Ideal Experience
- 3 to 8 years of industry experience.
- Bachelors or Master’s Degree in Computer Science/ IT
- Drive discussions to create/improve product, process and technology
- Provide end to end solution and design details
- Lead development of formalized solution methodologies
- Passion to work in startup like environment
Personal Characteristics
- Passion and commitment
- Strong and excellent software design intellect
- High integrity
- Self-starter
Behavioural Scientist
Cubera is a data company revolutionizing big data analytics and Adtech through data share value principles wherein the users entrust their data to us. We refine the art of understanding, processing, extracting, and evaluating the data that is entrusted to us. We are a gateway for brands to increase their lead efficiency as the world moves towards web3.
What You'll Do:
- Work with Data Scientists to evolve patterns of Human behavioural traits and participate in Profile Building.
- Contribute to the Visual, Textual, Audio and other forms of Inquiry to determine the behavioural traits and develop various personas.
- Apply Human psychological theories to practice
- Help Develop psychographic inquiry based system to understand the users.
- To Develop Marketing Psychology patterns to gage buyer behaviour by banking on
- cognitive biases.
- To Develop CPM or HEM approaches appropriately to assist the marketing, sales and
- data science team.
- Impeccable grasp of the English language, including idioms and current trends in slang and expressions
What are we looking for (Competencies) :
- Should be a graduate in Psychology, Journalism/ Mass communication
- Should be aware about new age technologies
- Should know about New age user economy
- Impeccable grasp of the English language, including idioms and current trends in slang and expressions
- Should be able to clearly express views and articulate
- Clear understanding of psychographic tests
- Should have done survey frameworks
Benefits:
- Competitive Salary Packages and benefits
- Collaborative, lively and an upbeat work environment with young professionals
Job Category: Data Science
Job Type: Full Time
Job Location: Bangalore/Chennai
- Partnering with internal business owners (product, marketing, edit, etc.) to understand needs and develop custom analysis to optimize for user engagement and retention
- Good understanding of the underlying business and workings of cross functional teams for successful execution
- Design and develop analyses based on business requirement needs and challenges.
- Leveraging statistical analysis on consumer research and data mining projects, including segmentation, clustering, factor analysis, multivariate regression, predictive modeling, etc.
- Providing statistical analysis on custom research projects and consult on A/B testing and other statistical analysis as needed. Other reports and custom analysis as required.
- Identify and use appropriate investigative and analytical technologies to interpret and verify results.
- Apply and learn a wide variety of tools and languages to achieve results
- Use best practices to develop statistical and/ or machine learning techniques to build models that address business needs.
Requirements
- 2 - 4 years of relevant experience in Data science.
- Preferred education: Bachelor's degree in a technical field or equivalent experience.
- Experience in advanced analytics, model building, statistical modeling, optimization, and machine learning algorithms.
- Machine Learning Algorithms: Crystal clear understanding, coding, implementation, error analysis, model tuning knowledge on Linear Regression, Logistic Regression, SVM, shallow Neural Networks, clustering, Decision Trees, Random forest, XGBoost, Recommender Systems, ARIMA and Anomaly Detection. Feature selection, hyper parameters tuning, model selection and error analysis, boosting and ensemble methods.
- Strong with programming languages like Python and data processing using SQL or equivalent and ability to experiment with newer open source tools.
- Experience in normalizing data to ensure it is homogeneous and consistently formatted to enable sorting, query and analysis.
- Experience designing, developing, implementing and maintaining a database and programs to manage data analysis efforts.
- Experience with big data and cloud computing viz. Spark, Hadoop (MapReduce, PIG, HIVE).
- Experience in risk and credit score domains preferred.
We are seeking a skilled PHP Developer to join our dynamic team. The successful candidate will be responsible for developing and maintaining web applications using PHP, MySQL, HTML, CSS, and JavaScript.
Responsibilities:
- Design, develop, and maintain web applications using PHP and MySQL
- Create and maintain code documentation
- Collaborate with cross-functional teams to identify and prioritize new features
- Ensure the performance, security, and scalability of the web applications
- Troubleshoot and debug issues as they arise
- Stay up-to-date with new web technologies and programming languages
- Develop and integrate APIs with third-party applications
- Participate in code reviews and provide feedback to other developers
Requirements:
- Bachelor's degree in Computer Science or a related field
- At least 3 years of experience in PHP development
- Strong knowledge of PHP, MySQL, HTML, CSS, and JavaScript
- Familiarity with MVC frameworks such as Laravel, CodeIgniter, or CakePHP
- Experience with version control systems such as Git or SVN
- Understanding of responsive design principles and mobile development
- Knowledge of RESTful API design and implementation
- Ability to work independently and in a team environment
- Excellent problem-solving and analytical skills
- Strong communication skills
If you are a passionate and talented PHP Developer looking for an exciting opportunity to work with cutting-edge technologies, please submit your application today.
Zumen is a Cloud-based Source-to-Pay software for product manufacturing companies.Zumen enables product manufacturing companies to digitize their direct sourcing and procurement, and manage every detail of the process in a transparent, collaborative platform. With Zumen’s part life cycle management, BOM interface, supplier base visibility and product cost management, companies can build an agile, resilient supply chain and get their products to market faster. Zumen is headquartered in Delaware, USA
Responsibilities:
- Develop features and modules independently based on the overall product architecture provided.
- Research and find solutions to challenging new problems; align with technology needs of the future.
- Fully grasp the product concept and think through challenging customer variations and use cases.
- Proactively seek to identify issues and resolve them at the stages of design, deployment and QA.
- Maintain quality and ensure responsiveness of applications.
- Demonstrate a strong sense of milestone-based performance and adherence to overall development timelines.
Requirements:
Experience - 2 to 5 years experience in Java Tech stack
- Strong hands-on experience in Java, Spring Boot, microservices and Rest API.
- Good understanding of general data privacy and information security.
- Exposure to cloud securities for SAAS application development would be an added advantage.
- A good understanding of all facets of building and delivering data-centric products is desirable.
- Knowledge of code versioning tools.
Position : Wordpress Developer
Work Location : Chennai
Work Experience : 4 to 7 Years
Job requirement:
- To create, improve, and maintain our custom developed Wordpress applications and Wordpress websites.
- Making highly customized websites with own developed themes and plugins.
- To understand design guidelines and develop accordingly with pixel perfect accuracy, by integrating HTML/CSS responsive designs as a Wordpress theme.
- To improve performance of the website loading time.
- Should have experience in Ecommerce
- Should have experience in developing media site
We are looking for a Python Developer to join our engineering team and help us
developing software activities.
Python Developer responsibilities include back-end components to improve
responsiveness and overall performance.
Experience:
Expecting 3 to 6 years of experience.
Location:
Egmore, Chennai.
Responsibilities:
Write effective, scalable code
Integrate user-facing elements into applications
Improve functionality of existing systems
Implement security and data protection solutions
Assess and prioritize feature requests
Coordinate with internal teams to understand user requirements and provide
technical solutions
Requirements
Work experience as a Python Developer
Expertise in at least one popular Python framework (like Django, Flask or Pyramid)
Knowledge of object-relational mapping (ORM)
Knowledge in Prosteg SQL
Familiarity with front-end technologies (like JavaScript and HTML5+).





