11+ Software maintenance Jobs in Bangalore (Bengaluru) | Software maintenance Job openings in Bangalore (Bengaluru)
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Job Responsibilities:
This role requires you to work on Linux systems and their associated services which provide the capability for IG to run their trading platform. Team responsibilities include daily troubleshooting and resolution of incidents, operational maintenance, and support for proactive and preventative analysis of Production and Development systems.
- Managing the Linux Infrastructure and web technologies
- Patching and upgrades of Redhat Linux OS and server firmware.
- General Redhat Linux system administration and networking.
iii. Troubleshooting and Issue Resolution of OS and network stack incidents.
iv. Configurations management using puppet and version control.
v. Systems monitoring and availability.
vi. Web applications and application routing.
vii. Web-site infrastructure, content delivery, and security. - Day to day responsibilities will include: Completing service requests, responding to Incidents and Problems as they arise as well as providing day to day support and troubleshooting for Production and Development systems.
3. Create a run book of operational processes and follow a support matrix of products.
4. Ensuring Internal Handovers are completed, and all OS documentation is updated.
5. Troubleshoot system issues, plan for future capacity, and monitor systems performance.
6. Proactive monitoring of the Linux platform and ownership of these tools/dashboards.
7. Work with the delivery and engineering teams to develop the platform and technologies, striving to automate where possible.
8. Continuously improve the team, tools, and processes, support regular agile releases of applications and architectural improvements.
9. The role includes participating in a team Rota to provide out-of-hours support.
Person Specification:
Ability / Expertise
This position is suited to an engineer with at least 8 years of Redhat Linux / Centos Systems Administration experience that is looking to broaden their range of technologies and work using modern tools and techniques.
We are looking for someone with the right attitude: -
Eager to learn new technologies, tools, and techniques alongside applying their existing skills and judgment.
• Pragmatic approach to balancing different work priorities such as incidents, requests and
Page Break troubleshooting.
- Can do/Proactive in improving the environments around them.
• Sets the desired goal and the plans to achieve it.
• Proud of their achievements and keen to improve further.
This will be a busy role in a team so the successful candidate’s behaviors will need to strongly align with our values:
• Champion the client: customer service is a passion, cultivates trust, has clarity and communicates well, works with pace and momentum
• Lead the way: innovative and resilient, strong learning agility and curiosity
• Love what we do: Conscientiousness - has high self-discipline, carefulness, thoroughness, and organization, Flexible and adaptable
The successful candidate will be able to relate to the statements above and give examples that back them up. We believe that previous achievements signpost a good fit at IG.
Qualifications
Essential:
• At least 4 years’ Systems Administration experience with Redhat Enterprise Linux / Centos 5/6/7 managed through a Satellite infrastructure.
• Managed an estate of 1000+ hosts and performed general system administration, networking, backup, and restore monitoring and troubleshooting functions on that estate.
• 1 Years of experience with scripting languages (bash/Perl/Ruby) and automating tasks with Puppet and Redhat Satellite. Experience with custom RPM generation.
• Strong analytical and troubleshooting skills. You will have resolved complex systems issues in your last role and have a solid understanding of the tools needed to do so.
• Excellent Communication (Listening, speaking, the transmission of concepts with/without examples, etc).
• Calm under pressure and work to tight deadlines. You will have brought critical production systems back to life.
PHP
Python-Experience as a Technical / Enterprise Architect with strong knowledge of technologies / paradigms such as AI/ML, Micro-services, REST APIs, using MEAN /MERN & MongoDB
-Experience in defining and implementing and managing Cloud infrastructure
-Experience in setting up Architecture and technology vision and adoption of technology advancements into product delivery
-Should have worked with key technology partners in architecting various solutions
-Developing, Training, and mentoring in-house & outsourced Engineering teams
-Setting best practices across coding process
-Experience in establishing Enterprise technology standards and architecture review board for governance of Technology & Architectural changes and roadmap
-Define the complete technical infrastructure environment
-Maintain current knowledge of all relevant technology developments and seek opportunities to deploy new technologies that benefit the client
-Create architecture scope, definition, construction, and execution
-Provide technical leadership to project resources and the client to meet project deadlines and ensure that project objectives are met
-Provide technical leadership to project resources and the client to meet project deadlines and ensure that project objectives are met
-Ability to work with cross functional teams and articulate the technology vision and drive adoption across the Unit
Requirements:
-Experience in Fintech and B2C SaaS applications
-Proven experience as a Technical Architect or Project Manager
-Hands-on experience with software development and system administration
-Understanding of strategic IT solutions
-Experience in project management and service-oriented architecture (SOA)
-Knowledge of selected coding languages (PHP, Python)
-Familiarity with various operating systems (eg Windows, UNIX) and databases (eg MongoDB / MySQL)
-Ability to articulate technical solutions & ROI associated to multiple stakeholders such as Product engineering teams, business leaders, CXOs etc
-Organizational and leadership skills
-BSc/BA in Computer Science, Engineering or a related field
-Experience with Product-centric Organizations
LeadershipJob Requirements:
1. Responsible for making outbound calls and regular follow-up on leads assigned.
2. Build a strong relationship/Trust with customers by Understanding the customer.
3. Process the Revenue generation by following Cold calling and follow-ups frequently.
4. Strong to give Demos/Presentations to the clients online and convert them to potential clients.
5. Strong enough to give revenue to the company and able to deliver results on time.
6. Motivated enough to do marketing Research on different CRM applications/software as per the client’s requirements.
7. Requirements, Explain the product or service to potential customers and suggest the right products to the customers.
8. Handling customer queries and resolving the issues related to them.
9. He/she should have great communication and convincing skills and be able to reach targets.
10. He/She should be okay to give the physical demos if necessary or if requested by the client in rare cases.
Location: Bangalore
Function: Software Engineering → Backend Development
We are looking for an extraordinary and dynamic Director of Engineering to be part of its Engineering team in Bangalore. You must have a good record of architecting scalable solutions, hiring and mentoring talented teams and working with product managers to build great products. You must be highly analytical and a good problem solver. You will be part of a highly energetic and innovative team that believes nothing is impossible with some creativity and hard work.
Responsibilities:
- Own the overall solution design and implementation for backend systems. This includes requirement analysis, scope discussion, design, architecture, implementation, delivery and resolving production issues related to engineering.
- Owner of the technology roadmap of our products from core back end engineering perspective.
- Ability to guide the team in debugging production issues and write best-of- the breed code.
- Drive engineering excellence (defects, productivity through automation, performance of products etc) through clearly defined metrics.
- Stay current with the latest tools, technology ideas and methodologies; share knowledge by clearly articulating results and ideas to key decision makers.
- Hiring, mentoring, and retaining a very talented team.
Requirements:
- 12 - 20 years of strong experience in product development.
- Strong experience in building data engineering (no SQL DBs, HDFS, Kafka, cassandra, Elasticsearch, Spark etc) intensive backend.
- Excellent track record of designing and delivering System architecture, implementation and deployment of successful solutions in a custome facing role
- Strong in problem solving and analytical skills.
- Ability to influence decision making through data and be metric driven.
- Strong understanding of non-functional requirements like security, test automation etc.
- Fluency in Java, Spring, Hibernate, J2EE, REST Services.
- Ability to hire, mentor and retain best-of-the-breed engineers.
- Exposure to Agile development methodologies.
- Ability to collaborate across teams and strong interpersonal skills.
- SAAS experience a plus.
at Upswing Financial Technologies Private Limited
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
.NET
C#Year: 2+ years
CTC: As per the company standards.
Notice Period: Immediate to 30 days/
Location: Bangalore(No WFH available)
Skills: Dot net with WPF/Winforms.
Job Summary:
We are seeking an experienced Implementation Manager to join our implementation team at Kapture CX. The successful candidate will be responsible for configuring and customizing the software workflows to meet the client's specific needs. The Workflow Implementation Specialist will work closely with clients to understand their business processes and requirements and ensure that the workflows are set up correctly.
Key Responsibilities:
- Configure and customize the workflows to meet the client's specific needs and translate them onto the product.
- Work in collaboration with project managers, perform configuration activities for successful delivery of the project and handover to account management.
- Provide training to the client's users and ensure that they are comfortable using the software.
- Collaborate with the development team to troubleshoot and resolve any technical issues related to the workflows.
- Create and maintain workflow documentation and ensure that it is up-to-date.
- Facilitate user acceptance testing and sign-off by clients.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- At least 8 years of experience in software implementation, with a focus on workflow design and configuration.
- Strong understanding of workflow design and implementation methodologies, tools, and techniques.
- Experience with business process mapping
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with SaaS software development and project management methodologies is a plus.
Website : www.kapturecrm.com
LinkedIn : https://www.linkedin.com/company/kapturecrm/
JOB DESCRIPTION:. THE IDEAL CANDIDATE WILL:
• Ensure new features and subject areas are modelled to integrate with existing structures and provide a consistent view. Develop and maintain documentation of the data architecture, data flow and data models of the data warehouse appropriate for various audiences. Provide direction on adoption of Cloud technologies (Snowflake) and industry best practices in the field of data warehouse architecture and modelling.
• Providing technical leadership to large enterprise scale projects. You will also be responsible for preparing estimates and defining technical solutions to proposals (RFPs). This role requires a broad range of skills and the ability to step into different roles depending on the size and scope of the project Roles & Responsibilities.
ELIGIBILITY CRITERIA: Desired Experience/Skills:
• Must have total 5+ yrs. in IT and 2+ years' experience working as a snowflake Data Architect and 4+ years in Data warehouse, ETL, BI projects.
• Must have experience at least two end to end implementation of Snowflake cloud data warehouse and 3 end to end data warehouse implementations on-premise preferably on Oracle.
• Expertise in Snowflake – data modelling, ELT using Snowflake SQL, implementing complex stored Procedures and standard DWH and ETL concepts
• Expertise in Snowflake advanced concepts like setting up resource monitors, RBAC controls, virtual warehouse sizing, query performance tuning, Zero copy clone, time travel and understand how to use these features
• Expertise in deploying Snowflake features such as data sharing, events and lake-house patterns
• Hands-on experience with Snowflake utilities, SnowSQL, SnowPipe, Big Data model techniques using Python
• Experience in Data Migration from RDBMS to Snowflake cloud data warehouse
• Deep understanding of relational as well as NoSQL data stores, methods and approaches (star and snowflake, dimensional modelling)
• Experience with data security and data access controls and design
• Experience with AWS or Azure data storage and management technologies such as S3 and ADLS
• Build processes supporting data transformation, data structures, metadata, dependency and workload management
• Proficiency in RDBMS, complex SQL, PL/SQL, Unix Shell Scripting, performance tuning and troubleshoot
• Provide resolution to an extensive range of complicated data pipeline related problems, proactively and as issues surface
• Must have expertise in AWS or Azure Platform as a Service (PAAS)
• Certified Snowflake cloud data warehouse Architect (Desirable)
• Should be able to troubleshoot problems across infrastructure, platform and application domains.
• Must have experience of Agile development methodologies
• Strong written communication skills. Is effective and persuasive in both written and oral communication
Nice to have Skills/Qualifications:Bachelor's and/or master’s degree in computer science or equivalent experience.
• Strong communication, analytical and problem-solving skills with a high attention to detail.
About you:
• You are self-motivated, collaborative, eager to learn, and hands on
• You love trying out new apps, and find yourself coming up with ideas to improve them
• You stay ahead with all the latest trends and technologies
• You are particular about following industry best practices and have high standards regarding quality
Vyapar is a business accounting software (android and windows) that simplifies the process of
managing a business for millions of Indian MSMEs. The software allows users to create business transactions, share them with their customers, manage their inventory, keep track of their receivable/payable and manage end-to-end taxation.
Who uses Vyapar?
Vyapar is used by almost every type of business in India, be it retailers, distributors, Wholesalers, Manufacturers or Service Professionals. The horizontal approach towards building Vyapar allows every business to fit it into our Use case and manage it efficiently. From a small garage service center to a multi-outlet grocery store, Vyapar is
built for and used by almost the entire breadth of business types in India. As far as numbers go, Vyapar has been installed by almost 1 crore businessmen across the country
What is the role about?
Job Description:
Conduct regular Call audits for the Agents.
Create quality measurements to track improvement in Agents.
Execute quality improvement activities.
Adhere to support quality and standards.
Ensure Services meet customer expectations and demand
Reports creation and documenting agent’s performance.
Work closely with the team to improve calling standards.
Education and Experience
Min- 12th Pass
Proficient in relevant computer applications
Required language proficiency, especially Hindi and English
Good Communication
Key Competencies and Skills
Strong problem-solving abilities in technical and accounting basics.
Patience/ Soft Skills
Diligence
Problem analysis and problem-solving
Team player with the ability to work with minimal supervision
As the Senior Customer Success Manager, you will lead the onboarding and post-sales efforts in
building and delivering value to our clients. You will be advising, assisting, and guiding the
Company clients about Empuls (Company product) to ensure complete adoption of its features -
thereby enhancing the product usage and business growth. You will be responsible for product
metrics like NPS, churn, MAU, etc
Key responsibilities
1. Involve actively in the complete lifecycle from the pilot, onboarding to the complete
duration of the subscription period.
2. Establish deployment goals and success factors and then develop a plan to carry them out
successfully.
3. Guide, educate, and train the client teams on product adoption.
4. Monitor, document and analyze the progress towards the stated goals and results.
5. Have a data-driven approach in providing solutions for the identified usage gaps.
6. Build value-based relationships with the clients as the single point of contact.
7. Identify right business use cases where Empuls can be applied and work with the client
for getting them implemented ensuring measurable results.
8. Drive opportunities for cross-selling and upselling.
9. Negotiating and closing renewals with existing clientele.
10. Communicate and brainstorm with the product team on customer feedback and help
refine the product roadmap.
11. Work with the marketing team to execute customer surveys, case studies, usability tests,
etc.
Whom will you work with?
You will closely work with the product team. You will report to the product team.
What are we looking for?
● An enthusiastic individual with 4-8 years of experience in customer success in an HR
tech/ SaaS company.
● Experience managing customers (Small, mid and large) and handoff from Sales to
onboarding to customer success.
● Relevant experience in account management and customer success, preferably for SaaS
products.
● Bachelor’s/Master's degree in any HR, Tech, MBA etc.
● Strong interpersonal skills with excellent listening skills and empathy quotient.
● Excellent written and verbal communication.
● Self-motivated, team player with a high focus on customer centricity and delight.
● Expertise in handling client issues and servicing the client in a fast-paced environment.
● Preferred – experience in the HR domain and Technical skills.
What can you look for?
Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity
to work with a team of highly talented young professionals. We also offer a whole load of
benefits to make your stay enjoyable with this company.
We are,
A SaaS commerce company helping organizations enhance employee engagement by offering
products in the area of rewards & recognition, employee surveys via Empuls, incentive
management via Compass, and an e-commerce product catalog via Plum. We welcome you to
explore the website to learn more about us.
Way forward,
If you find this role exciting and want to join us at Bangalore, India, then apply by clicking
below. Provide your details and upload your resume. All received resumes will be screened,
shortlisted candidates will be requested to join for a discussion and on mutual alignment and
agreement, we will proceed with hiring
▪ Identifies business opportunities by identifying prospects.
▪ Sells products by establishing contact and developing relationships with prospects.
▪ Recommends solutions to issues in constructive ways.
▪ Outbound calling on data collected through lead generation activities / secondary data sources.
▪ Conducts daily follow-ups on older leads and work on new leads.
▪ Maintains quality service by establishing and enforcing organization standards.
▪ Is energetic, well-spoken, eager to close sales deals and generate revenue for the organization.
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