
Key Responsibilities
- Active participation in CMMI Level 5 Ver 2.0 (Services Model) pre-assessment & assessment
- Thorough knowledge in Service Delivery practices in multiple horizontals like Infrastructure, Enterprise Security
- Should start the process definitions, processes, templates, guidelines, and checklists from the scratch to align with the CMMi Level 5 Services Model version 2.0.
- Support for organizational process/workflow definitions
- Contribute/Coordinate process improvement activities.
- Process facilitation for projects/business activities/support functions
- Support for organizational data collection and analysis
- Assistance for organizational tools maintenance
- Promote /Support organizational library (Knowledge Repository)
- Effective/Inspirational trainer for organizational process
Candidate Profile:
- Expert in CMMi Level 5 Services 2.0 model.
- Should have participated as an ATM in at least one CMMi Level 5 Services 2.0 assessment and renewal process
- Experience in methodologies like Agile, Lean, SAFe Agile, Kanban, DevOps projects etc.
- Quality experience in Infra Services and Security services business
- Ability to understand business requirements and to design suitable process.
- Ability to identify gaps/improvement opportunities/risks in existing QMS.
- Knowledge of organizational data collection methods and analysis
- Ability in planning, coordinating, and conducting internal audits.
- Ability in serving business activities/projects as a process facilitator.
- Excellent communications skills
- Excellent MS Office Skills
- Well versed with latest trends in quality assurance and quality control.

About Empire IT Systems Pvt Ltd
About
Similar jobs


We are seeking a skilled .NET developer to join our team and contribute to the development of software using the .NET framework. In this role, you will be responsible for creating applications from the ground up, configuring existing systems, and providing user support.
- Participate in requirements analysisCollaborate with internal teams to produce software design and architectureWrite clean, scalable code using .NET programming languagesTest and deploy applications and systemsRevise, update, refactor and debug codeImprove existing softwareDevelop documentation throughout the software development life cycle (SDLC)Serve as an expert on applications and provide technical support
Proven experience as a .NET Developer or Application DeveloperFamiliarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET)







Requisites
- Experience with software development in one or more programming languages with data structures/algorithms.
- 1-year experience in software architecture/design.
- 2 years of experience developing large-scale infrastructure, distributed systems and/or data management/storage technologies.
Key Responsibilities:
- Write and test production systems, with a broader understanding of the product.
- Review code and provide feedback. Mentor engineers to take on bigger responsibilities.
- Review and lead design discussions/reviews, with a long-term vision.
- Set high-level engineering direction, and best practices and document educational content to save engineering hours.
- Triage product or system issues. Mitigate and resolve production inefficiencies.


You should understand concepts of Web very well, Web Services Relational Database : MySQL (Good to know PostgreySQL ) NoSQL DB : MongoDB or any other.
We are looking for an experienced NodeJS/ExpressJS/TypeScript developer. You will work on the most
critical software development team in a fast-growing data-centric software company. You will develop high performance, highly available REST and GraphQL APIs that will deliver data to our suite of web and mobile
apps.
Duties and Responsibilities
Software Development: You will work with the engineering lead to design and develop REST and
GraphQL APIs that will serve data from MongoDB and ElasticSearch.
Automated Test Scripts: You will write automated test scripts for all of your code. You will work with
the QA manager to determine optimal code coverage.
Code Reviews: You will assist in reviewing PRs raised by other team members. You will be
responsible for ensuring that the code satisfies the documented requirements, includes the necessary
automated tests and follows our documented coding standards and best practices.
API Support: API issues will be reported manually and automatically (via alerts) to a series of Slack
channels. You will monitor these channels and create Jira tickets to diagnose and fix these issues. You
will ensure that affected API consumers are informed regularly as to the status of the open issues.
API Documentation: You (and the rest of the API team) will be responsible for keeping the API
documentation up to date.
Skills and Qualifications
Bachelor's degree in computer science, information science, or similar.
Exceptional analytical and problem-solving skills.
Great organizational and time management skills.
Extensive knowledge of NodeJS libraries and frameworks.
REST APIs: 3+ years required.
GraphQL APIs: 1+ years desired.
ExpressJS or Fastify: 2+ years required
Advanced TypeScript: 1+ years required
NodeJS: 2+ years required
Node Streams: 1+ years desired
AWS High-Availability Clusters: 1+ years desired
MongoDB: 2+ years desired
Search Engines (ES or Solr): 2+ years desired
Big Data: 1+ years’ experience querying datasets with hundreds of millions of rows desired
Mocha/Chai: 1+ years desired
Bitbucket or GitHub: 1+ years required

React JS Developer
Exp - 5+ years
Skills: React, Redux, Javascript, HTML, CSS
Location: Bangalore, Hyderabad, Chennai
Job Requirements-
Mandatory:
1. 2 - 3 years of J2EE experience
2. Clear understanding and application knowledge of Object-Oriented concepts
3. Experienced in Core Java, Collection Framework, exception handling, logging frameworks
4. Knowledge of Struts/Spring/Springboot framework or any ORM tools like Hibernate, JPA mandatory
5. Knowledge of SQL
Desirable to have:
1. Code review tools like pmd, sonar, Checkstyle
2. Knowledge of writing unit testing using Junit, Jmock, DBUnit etc.,
3. Knowledge to build scripts using ant, maven
4. Exposure to Agile Model
5. Exposure to BFSI domain
Team Handling/Generic skills
1. Self-driven, ready to learn and adapt depending on customer/organization needs
2. Excellent communication skills
Share resumes at ruchika@ netconnectglobal.com



development experience. Must be well conversant with latest design patterns.
● Very strong in Object Oriented Programming.
● Development model Server Side and Client Side. Hands on working experience with
HTML, JavaScript frameworks like Angular JS, Bootstrap, JQuery
● Detailed understanding of MVC framework
● Must be familiar with Database design principles and Tuning
Github/Stockoverflow or Angel co Account will be added advantage
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.

