Sales Development Representative- B2B SaaS

• Strong knowhow of data-structures and algorithms.
• Strong core server-side technologies experience (Java/ other)
• Knowledge of Android is a huge plus.
• Strong understanding of OO/ design and good software development practices.
• Strong database skills and good knowhow of databases.
• Exposure to configuration management, testing, deployment.
• Hands on development across technologies

Are you obsessed with Spotify playlists, Instagram Reels, and YouTube Shorts? Do you know exactly what audio is trending before it hits the mainstream? We are looking for a young, high-energy, and creative Digital Media & Music Marketer to drive the campaign for our upcoming commercial feature film, SPARK, and an exciting pipeline of future projects.

This isn't a traditional 9-to-5 desk job. You will be the creative engine behind our music marketing, responsible for making our soundtracks go viral, building hype on social media, and getting our music heard on the right platforms.

What You Will Do (The Hustle):

• Create Viral Short-Form Content: Script, shoot, and edit high-engagement Instagram Reels, YouTube Shorts, and TikToks using movie footage, behind-the-scenes content, and trending audio formats.
• Influencer Outreach: Identify, pitch, and collaborate with digital creators, meme pages, and lifestyle influencers to use our movie tracks in their content.
• Music Streaming Hustle: Pitch and place our songs on curated Spotify, Apple Music, and JioSaavn playlists (both editorial and independent curator playlists).
• Radio & Media Coordination: Connect with Radio Stations (RJs and programming heads) to secure airplay, interviews, and promotional spots for the film's music.
• Community Management: Engage with fans in the comments, run online contests, and build a buzzing digital community around the film's release.

Who You Are (The Profile):

• Freshers Welcome! A degree in Marketing, Media, or Communications is a plus, but your personal social media footprint and passion matter more.
• Gen-Z Trend Spotter: You live on Instagram and YouTube. You understand algorithms, hooks, visual storytelling, and what makes people share content.
• Music Enthusiast: You know how the modern music ecosystem works—from Spotify algorithms to how a song trends on Reels.
• Natural Networker: You aren't afraid to cold-DM an influencer, email a Spotify curator, or call up a radio station to pitch our music.
• Basic Editing Skills: Handy with mobile editing apps (CapCut, VN, InShot, Canva) or Premiere Pro/Final Cut. You know how to cut a video to the beat of a song.

What’s In It For You?

• Real-World Film Marketing Experience: Get your hands dirty marketing a mainstream commercial cinema release (Spark).
• Portfolio Goldmine: Your work will be seen by hundreds of thousands of people. Perfect for building an enviable portfolio in entertainment marketing.
• Access & Networking: Work directly with film producers, artists, actors, and media executives.
• Growth Potential: GAP Studios is scaling a multi-film slate and music projects over the next three years. Prove yourself here, and you can grow into a core leadership role.

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

Requirements:

• Very good programming knowledge in C/C++
• Experience in Multi-threaded software development
• Understanding of operating systems concepts, system performance, and optimization
• Familiar with working in an Embedded Linux development environment.
• Excellent problem-solving/debugging skills, design, development, troubleshooting, and debugging
• Knowledge of embedded tools like emulators, linkers, makefiles, etc
• Experience in voice applications development, preferably on client/server platforms
• Knowledge of RTOS programming will be added advantage.
• Understanding of different processors. microcontrollers architectures.
• Familiarity with development tools such as GCC, GDB, Eclipse, GNU Make, etc

ABOUT US

Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of technical support team. You will be responsible for solving technical problems to ensure uptime. You will assist customers with their technical issues and questions around specific technology, including configuration and tuning and performance. Successful candidate should understand the importance of ownership of the problem and way to get it solved by leveraging the team in given time.

RESPONSIBILITIES

• Be the First point of contact for support queries
• Be responsible for solving customer queries and tickets in timely manner.
• Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
• Log monitoring, event monitoring and resolving tickets in defined SLA.
• Apply updates and patches to keep the software up-to-date in line with organizational policies
• Provide support for installation and configuration.
• Monitor and identify areas of performance improvement
• Identify and write scripts for automating support tasks.
• Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.

ESSENTIAL SKILLS

• Hands-On experience and skills in Linux operating system
• Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
• Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
• Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
• Experience in NoSQL or RDBMS technology is desirable
• Python/Node.js or relevant data processing programming experience is preferred.
• Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
• Knowledge of real-time data collection with various data sources.
• Experience in deploying scalable Elastic cluster is desirable

QUALIFICATION AND EXPERIENCE

• 2 -4 years of experience in technical support role.
• At least 2+ years experience working across multi-cultural and geographically distributed teams
• Experience in trouble shooting, maintaining and supporting production setup
• Engineering or equivalent degree
• Ability to interact effectively with customers for problem resolution.
• Sense of urgency and ownership to get problems solved in timely manner
• Attention to details.
• Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.

LOCATION: Bangalore

Experience: Minimum 2 yrs

Package: upto 8 LPA

Roles and Responsibilities:

1.Build high-performance applications by writing testable, reusable, and efficient code.
2. Strong knowledge in Nodejs, Javascript & Typescript

3.Develop and maintain all server-side components.

4.Develop high-performance and scalable APIs to serve clients.

5.Collaborate with front-end developers on the integration of well written APIs.

6.Implement effective security protocols, data protection measures, and storage solutions.

7.Investigate issues by reviewing/debugging code, provide fixes and workarounds, and review changes for operability to maintain existing software solutions.

8.Develop and manage well-functioning databases and applications

9.Run diagnostic tests, repairing defects, and provide technical support.

10.Be our NodeJS champion by keeping an eye out for emerging technologies and recommending improvements.

11. You will work within a team, collaborate and add value through participation in peer code reviews, provide comments and suggestions, and work with cross functional teams to achieve goals.

12. Design back end services for various business processes

13. You will assume technical accountability for your specific work products within an application and provide technical support during solution design for new requirements.

14. Design server side architecture

Location: Bengaluru

Experience: 3+ Years

We are looking for a highly motivated Support Engineer to be part of Borderless Softtech Pvt Ltd Support team. In addition to strong technical competency, the position requires the ability to effectively work with different teams.

The Support Engineer will be responsible for production support of the Stockal applications on the cloud. The role involves continuous collaboration with business, development teams & partners. Our ever-evolving technology stack ensures a phenomenal learning culture in the team.

Responsibilities:

• Handling On-call production support, Change and Incident Management for critical systems.
• Setting up alerting and monitoring, troubleshooting application issues in AWS cloud.
• Prepare, evaluate and maintain tools supporting and process automation for software product release.
• Perform with project teams to identify apt build schedule and initiate packaging and build process.
• Drive projects that improve support-related processes and technical support experience.
• Manage build automation and integration tools (Jenkins, Maven) and processes.
• Create scripts to automate build processes to improve organizational performance.
• Demonstrate technical, analytical and problem-solving skills.
• Providing support in the form of procedural documentation.
• Drive development team towards best-in-class, continuous integration/delivery tools and procedures.

• Assess the strengths and weaknesses of the sales team and manage the sales program accordingly
• Monitor the program on 500+ accounts across all domestic sales channels and pinpoint ways to penetrate new markets
• Provide on-the-ground support for sales associates as they generate leads and close new deals
• Meet with customers to discuss their evolving needs and to assess the quality of our company’s relationship with them
• Develop and implement new sales initiatives, strategies and programs to capture key demographics
• Provide daily report of field sales success and communicate VOC data to superiors

We are looking for a talented Web Designer to create exceptional user experiences. The ideal candidate should have an eye for a clean and artful web design. They should also have superior user interface design skills.

The successful candidate will be able to translate high-level requirements into interaction flows and artifacts. They will be able to transform them into beautiful, intuitive, and functional designs.

Responsibilities

• Execute all visual design stages from concept to final hand-off.
• Conceptualize original website design ideas that bring simplicity and user friendliness to complex roadblocks.
• Drawing up detailed website specifications.
• Designing sample page layouts including text size and colors.
• Designing graphics, animations and manipulating digital photographs.
• Create wireframes, storyboards, user flows, process flows and site maps to communicate interaction and design ideas.
• Present and defend designs and key deliverables to peers and executive level stakeholders.
• Establish and promote design guidelines, best practices and standards.
• Collaborating with graphic artists, programmers, and writers.

Requirements

• Proven work experience as a web designer
• Demonstrable graphic design skills with a strong portfolio.
• Solid experience in creating wireframes, storyboards, user flows, process flows and site maps.
• Proficiency in Photoshop, Illustrator or other visual design and wire-framing tools.
• Excellent visual design skills with sensitivity to user-system interaction.
• Ability to solve problems creatively and effectively.
• Up-to-date with the latest Web trends, techniques and technologies.
• Hands-on experience with Illustrator, Photoshop
• Knowledge of InDesign, Adobe XD, Sketch (will be advantage)