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Software implementation Jobs in Mumbai

11+ Software implementation Jobs in Mumbai | Software implementation Job openings in Mumbai

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Softlink Global Pvt. Ltd.
Varsha Shirgaonkar
Posted by Varsha Shirgaonkar
Mumbai, Chennai, Pune
0 - 1 yrs
₹1L - ₹2L / yr
Software implementation
Customer Support
Technical support
software Support
Enterprise software
We’re looking for Software Implementation and Customer Support (0 - 1 Year Experience) to join our highly efficient SME Software Support team.

Responsibilities
1) Software Implementation and Providing Training to end Users
2) Addressing customers queries / issues
3) Follow-up with Customers and Collecting Feedbacks
4) Maintaining records of activities
5) Visiting customers as and when needed

Desired Candidate Profile

1) 0 - 1 year experience in Software Support (Freshers also preferred)
2) Degree Holders (Preferably BSc-IT, BSc-CS, Bcom)
3) Good verbal & written communication skills

Note: Candidates available to join immediately or at the earliest will be preferred

About Our Company:

Softlink Global is one of the few product-focused IT companies in India. Our globally leading and acclaimed ERP solution is implemented in more than 50 countries with zero customization. Softlink Global operates from its offices situated in Singapore, the USA, and the Philippines. In India, we have a presence in Mumbai, Pune, New Delhi, Chennai, Bangalore,
Kolkata, Ahmedabad, and Hyderabad.

Softlink started in 2005 with a mission to automate the logistics industry and today we take pride in retaining the number one position since inception. When you join our team, you can expect to be challenged to think in new ways and try new things.

To know more, visit https://softlinkglobal.com/">https://softlinkglobal.com/

 

At Softlink:

  • We obsess over user experience and delight
  • We are out there to provide the best logistics and financial technology software applications to small, medium, and large scale businesses
  • We thrive on developing a culture of learning and continuous improvement, both for people and processes
  • We invest in each other's growth
  • We believe in complete transparency, open dialogue, and no hierarchies
  • We make objective and data-driven decisions
  • We believe in taking charge and getting it done
  • We give a damn about our team's well-being and growth within the company
  • We encourage experiments and creativity in Technology
  • We want you to be able to lead your own team or a project once you are ready
  • We want you to see our vision, and become a part of our growth story

We are committed to strengthening equality, diversity, and inclusion at our workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential.


The Perks:

  • An opportunity to feel proud of your work
  • A platform to take up higher responsibilities, growth and career advancement
  • A fun work-life balance
  • An amazing team to work with
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Mumbai
2 - 5 yrs
₹3L - ₹5L / yr
Customer Service
Customer Support
Customer Success

Customer Experience Executive


Location: Santacruz, Mumbai



Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems


Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO


Note - Candidates must be flexible for 6 days and rotational shifts

Read more
Zycus

at Zycus

10 recruiters
Amit Jha
Posted by Amit Jha
Mumbai
0 - 1 yrs
₹4L - ₹5L / yr
Technical support
Customer Support

Zycus is looking to hire BE / MBA 2022 – 23 graduates as Product Technical Analyst and is organizing a Walk-In drive on 22nd July 2023 at our office in Mumbai, Seepz, Andheri East.

In this role, you will be part of a US Delivery Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application.

 

As a Product Technical Analyst at Zycus, you will:

  • Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
  • Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
  • Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
  •  Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
  •  Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
  • Evaluate and suggest innovative solutions and workarounds for customer requirements
  • Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
  • Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

 

Job Requirement

  • Education: MBA/Engineering Graduate (B.E./B.Tech) in Computer Science/ Chemical/Mechanical/Electronics/IT
  • Experience Level: 0-1 years
  • Strong written and verbal communication skills
  • Willingness to work 24*7 shifts .
  • Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
  • Ability to collaborate with various internal and external stakeholders
  • Ability to learn, execute and excel. Multitask and work with priorities

Salary Range: INR 4,50,000 to INR 5,00,000

 

Walk In Drive Date: 22nd July, 2023

Time: 10:000 AM to 4:00 PM

Read more
staff hire solutions
Purvaja Patidar
Posted by Purvaja Patidar
Mumbai
2 - 3 yrs
₹2L - ₹3L / yr
Customer Service
Customer Support
Communication Skills

Requirement 

Process      : PhonePe Customer Service (Voice)

Shift Timing  : Day Shift

Working Days : 6

Week Off     : one rotational off

 Grad/Undergrad with minimum 1 year exp. into customer service process is mandatory 

Good communication skills required

 Salary : 

Upto 18k

 Rounds of Interview :

HR

Ops Round

V&A

Client Round 

 Note 

Work from office

DOJ - 7th November ber.

Transport Boundaries:

Ghatkopar till Ambernath

Panvel till Chembur

Panvel till Thane

Read more
EbixCash
Gourang Parmar
Posted by Gourang Parmar
Mumbai
0 - 3 yrs
₹2L - ₹4L / yr
Customer Service
Customer Support

Job responsibilities of the candidate include

  • Politely speaking with customers and understanding their queries.
  • Documenting customer queries in system.
  • Responding to customer queries based on SOP.
  • Min 12th passed

 

Read more
Torero Softwares Limited
Mumbai
0 - 4 yrs
₹1.4L - ₹2.4L / yr
Accounting
Customer Support
Financial accounting
!!! JOB DESCRIPTION OF SOFTWARE SUPPORT EXECUTIVE AT TORERO SOFTWARES LIMITED!!!
We are looking for an enthusiastic support executive who is patient, empathetic and has the art build long-term relationships with clients via its excellent communication skills. Your responsibilities for this role will be;

📌 To provide training to our customers regarding our software, accounts, and GST in an efficient manner.
📌 A certain level of comfort with handling telephone calls and an active listening style along with an ability to multitask and prioritize tasks effectively.
📌 Ability to troubleshoot and investigate if they don't have enough information to answer customer questions and solve their queries even go above and beyond to satisfy customers.

Education – Graduate (From Commerce Background Only)
Timings - Mon To Sat, 10.00 am to 07.00 pm
Read more
Axcess IT Ltd

at Axcess IT Ltd

1 video
1 recruiter
Shabbir Ahmed
Posted by Shabbir Ahmed
Mumbai
0 - 1 yrs
₹2L - ₹2.5L / yr
English Proficiency
Technical support
Customer Service
Customer Support
  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
Read more
Andesoft Consulting

at Andesoft Consulting

6 recruiters
Ashish Sharma
Posted by Ashish Sharma
Remote, Mumbai
0 - 2 yrs
₹2L - ₹2.5L / yr
Customer Support
Customer Service

Role:  Customer Service Representative

Job type: Full time 

Role type: Operations / Call center

Location: Mumbai

Functional Area:   Need to attend and make Inbound and outbound calls and maintain the service quality.

 

About the role: 

We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

 

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

 

 

You will be responsible for -  

  • Manage incoming phone calls from the Company’s Customer Service number
  • Generate sales leads if needed for equipment upsells and trade-ins
  • Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers

 

Requirements –

 

  • All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity working with Customer Relationship Management (CRM) systems and practices
  • Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Qualification & Experience: 

  • Any Graduate or Post Graduate or HSC
  • 1 Year of Professional Experience.

 

Great to have’s: Must have skills or competencies.

  • Strong written and verbal communication skills
  • A basic understanding of mobile phones and computers (Apple)
  • Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing

 

What we offer you? 

  • An open minded, collaborative culture of enthusiastic technologists.
  • Getting to work with our clients and be part of the next level evolution.

 

About Andesoft Consulting: 

Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.

 

 

Company Profile: http://www.andesoftconsulting.com

Read more
Mumbai
7 - 14 yrs
₹20L - ₹25L / yr
Technical support
Tech Support
Product support
Active Directory
Customer Support
+3 more
We are hiring for Permanent Opportunity for for L3 Product Support Engineers

Skills :-
- Operating systems - Windows Server/Windows Client.
- Hands on experience in troubleshooting Windows OS and application related issues.
Infrastructure technologies - AD (Active Directory), DNS, DHCP, IIS
- Good working knowledge of MS Office suite
-Strong foundation of Networking Principles.
- Web servers like Apache/Tomcat

Job Description : As a L3 Product Support, you will need to :
- Should have a minimum of 4+ years of L2 / L3 level Support experience.
- Should be able to interface with the customer's IT teams.
- Should have very good communication skills.
- The candidate should have a good understanding and working knowledge of Active Directory, Databases like Oracle/MSSQL, LDAP, J2EE web servers like Apache/Tomcat, SSL connectivity.
- Flexible and open to traveling as he/she may need to frequently travel to customer locations.
Read more
Hinduja Global
Agency job
via Budding.in by Janki Bathani
Navi Mumbai, Mumbai
0 - 3 yrs
₹1L - ₹2L / yr
Communication Skills
Customer Support
English Proficiency
Problem solving

Role : Employee need to attend the calls and help the existing customer with there queries . There are no Targets , No sales . It’s totally a Inbound Process.

 

Salary:

  1. Fresher : 15K IN HAND , CTC-17K
  2. Experienced: Hike 15-25%

 

Facility :

  1. Pick and drop
  2. Rotational Shifts
  3. Rotational offs
  4. Bank Holidays offs
Read more
Navi Mumbai, Mumbai
0 - 2 yrs
₹2L - ₹3L / yr
Customer Support
Communication Skills
English Proficiency
Customer Service
Telesales
  • Employee need to attend the calls and help the existing customer with there queries .
  • There are no Targets 
  • No sales
  • Inbound Process.

Facility :

  1. Pick and drop
  2. Rotational Shifts
  3. Rotational offs
  4. Bank Holidays offs
Read more
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