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What You’ll Be Doing

·      Analyse customer business requirements (as outlined in BBP and supporting documentation) and translate them into a Trezix system configuration map.

·      Maintain up-to-date knowledge of all functionalities within the Trezix EXIM Suite (Import & Export modules).

·      Understand and interpret customer requirements in the context of import/export regulations.

·      Configure key functionalities within the Trezix platform based on detailed business process flows.

·      Demonstrate strong understanding of Purchase-to-Pay (Import) and Sales Order-to-Invoice (Export) processes.

·      Familiarity with EXIM documentation including Shipping Bill, Bill of Entry, Bill of Lading, Commercial Invoice, Packing List, etc.

·      Understand the EXIM ecosystem, including stakeholders such as CHAs, Freight Forwarders, and Logistics providers.

·      Manage data flows, process flows, and data types across systems – from ERP to Trezix and other third-party systems.

·      Configure system interfaces and middleware services for seamless data exchange between systems.

·      Design, configure, and troubleshoot APIs for inter-system communication.

·      Define user roles and authorization profiles to manage access control across functionalities.

·      Ensure compliance with application security protocols, including encrypted data transfer across systems.

·      Configure and deploy third-party API security integrations (e.g., Multi-factor Authentication).

·      Define and prepare sample datasets for process configuration and validation.

·      Conduct customer workshops, showcasing configured solutions and interacting with process owners.

·      Explain EXIM functional logic, duty computation, and system-calculated values to customer teams.

·      Document system configurations, functional specifications, and technical setups using standard templates.

·      Support and coordinate User Acceptance Testing (UAT) with the customer core team.

·      Assist project management in preparing the production environment for Go-Live.

·      Own and execute the migration of configuration objects, interfaces, and customer-specific developments to production.

·      Conduct end-user training sessions and respond to queries during training and Go-Live support.

·      Develop end-user documentation and training materials to support adoption.

·      Provide hands-on support during Go-Live and Hypercare phases, guiding users through system transactions.

·      Troubleshoot functional and technical issues, coordinate with the development team for resolutions.

·      Identify and escalate security or technical issues to appropriate stakeholders for resolution.

What You Bring to the Table

ü Graduate / Postgraduate with relevant industry certifications.

ü A minimum of 5-8 years of experience in the Import-Export industry, with a proven track record in software implementation.

ü In-depth knowledge of Export, Import industry standards and regulations.

ü Advanced SAP experience (SD, MM, FI, Basis, ABAP) will be an advantage.

ü Proven ability to manage multiple complex projects and client engagements simultaneously.

ü Proficiency in creating comprehensive project plans using charts or similar tools.

ü The job may require occasional travel to client sites for consultations and project-related activities.

Roles & Responsibilities: 

• Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners 
• Act as single point contact for all client queries. 
• Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups. 
• Managing the entire show of Account Management and supporting clients.
• Owning the long term as well as the short-term growth strategy of the account(s).
• Participate in internal planning activities to develop schedules and align resources for projects and support activities. 
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker. 
• Find opportunities to bring in automation/orchestration in order to enhance client service experience. 
• Respond to queries from potential and existing customers, communicate Safetrax's value proposition and negotiate deals successfully. 
• Understand client needs and address within defined TAT 

Knowledge & Experience: 

• Bachelor's degree and demonstrated prior Account/Service Management experience.
• Information Technology experience 
• Strong written and oral communication skills. 
• Strong Microsoft Office skills (Excel, PowerPoint ) 
• Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment 
• Understand technical risks and supportability parameters 
• Strong decision-making skills. 
• The ability to analyse, think innovatively, adapt and drive new best practices.
• The ability to farm the account through relationship management.