11+ Software implementation Jobs in Chennai | Software implementation Job openings in Chennai

Job Description :

- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.

- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.

- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.

Responsibilities :

- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation

- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- The first point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health

Qualifications :

- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible

Role Proficiency:

Performs tests in strict compliance independently guides other testers and assists test leads

Additional Comments:

Position Title: - Automation + Manual Tester Primary

Skills: Playwright, xUnit, Allure Report, Page Object Model, .Net, C#, Database Queries

Secondary Skills: GIT, JIRA, Manual Testing Experience: 4 to 5 years ESSENTIAL FUNCTIONS AND

BASIC DUTIES

1. Leadership in Automation Strategy: o Assess the feasibility and scope of automation efforts to ensure they align with project timelines and requirements. o Identify opportunities for process improvements and automation within the software development life cycle (SDLC).

2. Automation Test Framework Development: o Design, develop, and implement reusable test automation frameworks for various testing phases (unit, integration, functional, performance, etc.). o Ensure the automation frameworks integrate well with CI/CD pipelines and other development tools. o Maintain and optimize test automation scripts and frameworks for continuous improvements.

3. Team Management: o Lead and mentor a team of automation engineers, ensuring they follow best practices, writing efficient test scripts, and developing scalable automation solutions. o Conduct regular performance evaluations and provide constructive feedback. o Facilitate knowledge-sharing sessions within the team.

4. Collaboration with Cross-functional Teams: o Work closely with development, QA, and operations teams to ensure proper implementation of automated testing and automation practices. o Collaborate with business analysts, product owners, and project managers to understand business requirements and translate them into automated test cases.

5. Continuous Integration & Delivery (CI/CD): o Ensure that automated tests are integrated into the CI/CD pipelines to facilitate continuous testing. o Identify and resolve issues related to the automation processes within the CI/CD pipeline.

6. Test Planning and Estimation: o Contribute to the test planning phase by identifying key automation opportunities. o Estimate effort and time required for automating test cases and other automation tasks.

7. Test Reporting and Metrics: o Monitor automation test results and generate detailed reports on test coverage, defects, and progress. o Analyze test results to identify trends, bottlenecks, or issues in the automation process and make necessary improvements.

8. Automation Tools Management: o Evaluate, select, and manage automation tools and technologies that best meet the needs of the project. o Ensure that the automation tools used align with the overall project requirements and help to achieve optimal efficiency.

9. Test Environment and Data Management: o Work on setting up and maintaining the test environments needed for automation. o Ensure automation scripts work across multiple environments, including staging, testing, and production environments.

10. Risk Management & Issue Resolution:

• Proactively identify risks associated with the automation efforts and provide solutions or mitigation strategies.

• Troubleshoot issues in the automation scripts, framework, and infrastructure to ensure minimal downtime and quick issue resolution.

11. Develop and Maintain Automated Tests: Write and maintain automated scripts for different testing levels, including regression, functional, and integration tests.

12. Bug Identification and Tracking: Report, track, and manage defects identified through automation testing to ensure quick resolution.

13. Improve Test Coverage: Identify gaps in test coverage and develop additional test scripts to improve test comprehensiveness. 14. Automation Documentation: Create and maintain detailed documentation for test automation processes, scripts, and frameworks.

15. Quality Assurance: Ensure that all automated testing activities meet the quality standards, contributing to delivering a high-quality software product.

16. Stakeholder Communication: Regularly update project stakeholders about automation progress, risks, and areas for improvement.

REQUIRED KNOWLEDGE

1. Automation Tools Expertise: Proficiency in tools like Playwright, Allure reports and integration with CI/CD pipelines.

2. Programming Languages: Strong knowledge of languages such as .NET and test frameworks like xUnit.

3. Version Control: Experience using Git for script management and collaboration.

4. Test Automation Frameworks: Ability to design scalable, reusable frameworks for different types of tests (functional, integration, etc.).

5. Leadership and Mentoring: Lead and mentor automation teams, ensuring adherence to best practices and continuous improvement.

6. Problem-Solving: Strong troubleshooting and analytical skills to identify and resolve automation issues quickly.

7. Collaboration and Communication: Excellent communication skills for working with cross-functional teams and presenting test results.

8. Time Management: Ability to estimate, prioritize, and manage automation tasks to meet project deadlines.

9. Quality Focus: Strong commitment to improving software quality, test coverage, and automation efficiency.

Skills: xUnit, Allure report, Playwright, C#

Certification is mandatory – PD1 /PD2.

Lightning web component Development and debugging

Worked on XML, JavaScript, CSS2 & CSS3, HTML5& jQuery

Integration and Dataloader experience

Apex Scripting and debugging

Salesforce Trigger

Flow design

Experience on Mulesoft Integration

Integration REST API/Lightning Messaging Services

Sales Cloud knowledge – preferred

B1 – Data Scientist  -  Kofax Accredited Developers

Requirement – 3

Mandatory –

• Accreditation of Kofax KTA / KTM
• Experience in Kofax Total Agility Development – 2-3 years minimum
• Ability to develop and translate functional requirements to design
• Experience in requirement gathering, analysis, development, testing, documentation, version control, SDLC, Implementation and process orchestration
• Experience in Kofax Customization, writing Custom Workflow Agents, Custom Modules, Release Scripts
• Application development using Kofax and KTM modules
• Good/Advance understanding of Machine Learning /NLP/ Statistics
• Exposure to or understanding of RPA/OCR/Cognitive Capture tools like Appian/UI Path/Automation Anywhere etc
• Excellent communication skills and collaborative attitude
• Work with multiple teams and stakeholders within like Analytics, RPA, Technology and Project management teams
• Good understanding of compliance, data governance and risk control processes

Total Experience – 7-10 Years in BPO/KPO/ ITES/BFSI/Retail/Travel/Utilities/Service Industry

Good to have

• Previous experience of working on Agile & Hybrid delivery environment
• Knowledge of VB.Net, C#( C-Sharp ), SQL Server , Web services

Qualification -

• Masters in Statistics/Mathematics/Economics/Econometrics Or BE/B-Tech, MCA or MBA 

**About jhana**

jhana is an early-stage, seed-funded startup that builds intelligent practice tools for the

law across research, drafting, and document management. At jhana.ai, we are

transforming the legal industry with India’s first AI-driven Paralegal. Our product delivers

critical legal insights through advanced AI, producing outputs like redlines, memos, and

risk assessments to streamline workflows for legal teams. Recognized as the Best Legal

Tech Startup in Asia and Oceania by ALITA, we are on a mission to empower professionals

with technology that drives efficiency and excellence.

**Position Overview**

We are looking for a dynamic and driven Account Manager with **3-5 years of experience 

in legal ecosystem,** account management, sales and client relations. **A background in 

law is mandatory;** candidates with a passion for client success, excellent communication 

skills, and the ability to manage multiple accounts will excel in this role. The Business 

Account Manager will be responsible for supporting client relationships, ensuring client 

satisfaction, and driving growth within assigned accounts. This position involves regular 

travel for client interaction, both virtually and in-person.

**The day-to-day**

Client Relationship Management

● Serve as a key point of contact for assigned clients, building and maintaining strong relationships to ensure satisfaction and long-term engagement.

● Proactively communicate with clients to understand their needs, resolve issues, and provide solutions that align with their goals.

● Provide exceptional client service, consistently striving to exceed expectations and deliver value. Account Growth & Retention

● Support account growth by identifying upsell and cross-sell opportunities within assigned client accounts.

● Collaborate with the sales team to develop strategies for renewal and expansion, assisting in the preparation of proposals and presentations.

● Monitor account performance and proactively address any potential risks to client retention. Process & Operations Support

● Assist in implementing account management processes, ensuring efficient workflows and accurate reporting.

● Track and document client interactions, account activities, and progress using CRM tools and account management software.

● Provide insights and feedback on internal processes, helping to identify areas for improvement in client engagement and service delivery. Collaboration with Cross-Functional Teams

● Work closely with internal teams, including sales, marketing, and customer success, to ensure a seamless client experience.

● Coordinate with the product team to relay client feedback, contributing to product enhancements and helping tailor solutions to client needs.

● Participate in team meetings and share updates on client progress, challenges, and opportunities.

Client Meetings & Engagements



● Conduct virtual and in-person meetings with clients to present updates, review performance, and discuss upcoming needs.

● Represent the company at industry events and conferences as needed, enhancing client relationships and expanding professional networks.

**Qualifications & Skills**

● Education:**** Bachelor’s degree in Law.**** An advanced degree in 

Business is a plus. 

● Experience:** 3-5 years of experience in Legal ecosystem. **

● Good to have: 2 years of experience in account management, client 

relations, or sales. Experience in SaaS, or B2B sectors is a plus. 

● Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information clearly and confidently.

● Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple accounts and priorities simultaneously.

● Customer-Focused: Passionate about delivering value to clients and ensuring a positive client experience.

● Tech Proficiency: Familiarity with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Preferred Experience

● Experience in the legal industry or with legal tech products.

● Demonstrated success in managing client relationships and meeting account growth or retention goals.

● Knowledge of project management tools and client success strategies. Additional Requirements

● Travel: Travel would be required for client meetings and events. 

● Adaptable & Self-Driven: A proactive attitude and the ability to adapt in a fast-paced, dynamic environment.

We are looking for a Full Stack Developer to produce scalable software solutions. You'll be part of a cross-functional team that's responsible for the full software development life cycle, from conception to deployment. As a Full Stack Developer, you should be comfortable around front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility. Too familiar with Agile methodologies.

Responsibilities

• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation

Requirements

• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Familiarity with common stacks like LAMP Stack and Mean Stack...
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Knowledge of multiple back-end languages (e.g. PHP, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind
• Degree in Computer Science, Statistics or relevant field