42+ ServiceNow Jobs in India

Job Description: ServiceNow GRC/ IRM

Requirement:

• Design and Implementation: Develop, configure, and implement modules within the ServiceNow IRM application to support risk management processes, including Risk Management, Policy Management, Compliance Management, and Audit Management.
• Customization and Integration: Customize ServiceNow solutions to meet business requirements, including the creation of forms, workflows, and reports. Integrate ServiceNow with other applications and platforms to enhance risk visibility and reporting.
• Scripting and Development: Utilize JavaScript, ServiceNow APIs, and other programming tools to develop functionalities, including business rules, client scripts, and orchestrations.
• Process Improvement: Analyse current risk management processes and recommend solutions for improvement to enhance efficiency and effectiveness.
• User Support and Training: Provide ongoing support to users of the IRM module, troubleshoot issues, and conduct training sessions to promote best practices.
• Documentation: Create and maintain comprehensive documentation for designs, configurations, and customizations to ensure knowledge sharing and compliance.
• Testing and Quality Assurance: Conduct testing of solutions prior to implementation, ensuring reliability and performance, and assist in validating changes with user acceptance testing.

Required Qualifications

Strong knowledge of risk management frameworks and compliance standards (e.g., NIST,

ISO 27001).

Certifications – CIS IRM/GRC Certified

Minimum 3 to 5 years of experience working on ServiceNow GRC or IRM Module as a

developer

Good Now Platform knowledge

Ability to understand the pain points related to Risk, Policy and Audit Management along

with Third Party Risk Management to provide solutions in ServiceNow

Mainline Certifications optional : CIS – Risk & Compliance and

CIS - Third Party Risk Management

• Proven experience as a Linux Platform Engineer, with a focus on Red Hat Enterprise Linux (RHEL) preferred.

• Proficient in Python and Ansible scripting.

• Demonstrated expertise in Linux OS configuration management.

• Experience with RHEL LEAPP upgrades

• Experience with Data Visualization tools, such as Splunk and Grafana

• Experience with Service Now

• Excellent problem-solving skills and attention to detail

• Strong communication and collaboration skills for working in a team-oriented environment.

• Red Hat Certified Engineer (RHCE) certification for RHEL8 or equivalent

• Willingness to adapt to evolving technologies and embrace continuous learning.

• Knowledge of financial services, including regulations and security standards, is preferred.

• Stay current with industry trends and best practices in Linux, financial services, and cybersecurity.

Proficiency with Service Now Implementation, ITSM, CSM, Integration Hub / API integration, Java Script, UI Builder, App Engine, Scripting, Flow Designer with 4-5 yrs for service now development experience. 

Experience 

 8-9 years of experience in Software Development Methodologies.  

 Experience with ServiceNow HR module development and support. 

 Working in a cloud-enabled environment is desirable 

 Experience in supporting discovery and service mapping in ServiceNow 

 ITIL certified 

 ServiceNow System Administrator certified 

 ServiceNow HR certified 

 A professional with Implementation, Configuration, and all types of Development in

ServiceNow and Requirement gathering from customer, designing the technical solution and

implementation documents

Essential capabilities 

 Sound knowledge of delivery methodologies and working experience in Agile delivery 

 Competent stakeholder management skills, with the ability to apply the fundamentals of

Change Management throughout the delivery lifecycle 

 Effective communication skills with the ability to synthetise data and communicate findings 

 ITSM Best Practice Knowledge/Incident, Problem, Change, SRM, SLM, HR and Asset

Management Specialist 

 ITOM specialist, process strategy & framework, tool implementation 

 API Integration

 Workflow design expertise

 use of BR,UI Policies, Client Script, Script Include etc fulfill the requirement raised by

legal team.

 Create and Manage Service Catalog, Workflows, SLA's, Reporting etc.

We are seeking a talented and experienced ServiceNow Developer to join our dynamic team. The ideal candidate will have a strong background in developing and customizing ServiceNow applications, with a deep understanding of the platform's modules and capabilities. This role offers an exciting opportunity to work on diverse projects and collaborate with leading industry professionals.

Key Responsibilities:

• Develop and customize ServiceNow applications and modules based on business requirements.
• Create and manage ServiceNow business rules, script includes, UI actions, and other scripting elements.
• Design and implement ServiceNow integrations using REST and SOAP web services.
• Configure and customize ServiceNow forms, lists, reports, and dashboards.
• Utilize ServiceNow Flow Designer and Orchestration to automate workflows.
• Collaborate with cross-functional teams to gather requirements and deliver effective solutions.
• Troubleshoot and resolve technical issues related to ServiceNow.
• Maintain system documentation and user guides.

Requirements:

• Proficiency in ServiceNow modules, including ITSM, ITOM, ITBM, and ITAM.
• Strong knowledge of JavaScript for client-side and server-side scripting.
• Experience with ServiceNow Studio, Flow Designer, and IntegrationHub.
• Familiarity with REST and SOAP web services for system integrations.
• Understanding of relational databases and SQL.
• ServiceNow Certified System Administrator and/or ServiceNow Certified Application Developer (preferred).
• Previous experience in a ServiceNow Developer role with a track record of successful projects.
• Strong problem-solving skills and the ability to communicate technical concepts to non-technical stakeholders.
• Experience with Agile methodologies and project management principles.

Preferred Qualifications:

• Experience with other ITSM tools and platforms.
• Additional ServiceNow certifications (e.g., Certified Implementation Specialist) are a plus.
• A degree in Computer Science, Information Technology, or a related field.

Exp : 4+ years

Note : Current location should be Bangalore or Chennai

Must To Have Skills: Experience in ServiceNow IT Operations Management.

- Good To Have Skills: Experience in ServiceNow IT Service Management.

- Strong understanding of ITIL processes and best practices.

- Experience in designing and implementing ServiceNow workflows, forms, and reports.

- Experience in integrating ServiceNow with other systems.

- Experience in developing and maintaining technical documentation.

Required Technical Skills

 Experience required: 5-8 yrs.  Minimum 5 years of ServiceNow Design and Development experience apart from

support/admin.  Good to have any #ServiceNow Implementation Specialist Certification or Application

Developer Certification.  #ITSM/ #ITBM/ #ITOM/ #SecurityOps/ #grc development experience (Good to have).  Hand on experience in Integration of third-party API's - Primary skills: ServiceNow

#ITSM/GRC Dev engineer.  Must be CSA certified and great plus if certified as Implementation specialist.  Hands On Experience in #Integration of #API's. Preferred

 Minimum years of experience: 3 years in ServiceNow development

Certification is mandatory - #CAD Custom Application Development

Experience : 3 to 15 years

Location : Pune/Bangalore

Type of Employment : Permanent

Role : ServiceNow ITX

Qualification : B.E Computer or IT / MCS/ MCA equivalent

Job Overview :

The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience in any 1 or 2 of these ITAM, ITOM, CSM, SPM, PPM.

Key Responsibilities :

·        Support and maintain all technical aspects of ServiceNow platform.

·        Design and Develop OOTB and custom application on ServiceNow platform with primary focus on ITX and HRSD development

·        Owns the requirement gathering sessions collaborating with various stakeholders.

·        Convert user stories into technical solutions.

·        Possess the ability to work independently with minimal management supervision

·        Testing of new and existing functionality

·        Documentation of new and existing process

·        Train end users/stakeholders

Experience and Skills Required :

·        Relevant 3+ years of experience in developing application using ServiceNow platform (Development & administration )

·        Expertise with any 1 or 2 of these ServiceNow ITOM, ITAM, ITBM, HRSD, CSM, SPM, PPM.

·        Experience with Now mobile app.

·        Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS, Server Side scripting, Jelly Script, jQuery

·        Should have experience in integrations including AD, MID Server and third party tools using web services, SOAP, REST, etc.

·        Experience of Scoped application and Service Portal

·        Should have good understanding about domain separation

·        Excellent Analytical, Logical, communication and problem-solving skills

·        Should have ServiceNow CSA (Certified System Administrator)

·        ServiceNow Certified Application Developer

Nice to Have :

·        ITIL certified

·        Relevant ServiceNow Certified Implementation specialist

·        Adherence to agile development methods like SCRUM

As a ServiceNow Developer, you will be responsible for the design, development, implementation, customization, and support of ServiceNow solutions. You will work closely with business stakeholders, IT teams, and end-users to translate requirements into efficient and effective ServiceNow applications. Your expertise in ServiceNow platform development, configuration, and Administration will be crucial in delivering high-quality solutions that streamline processes and enhance productivity.

Responsibilities :

• Design and develop ServiceNow applications, modules, workflows, and forms based on business requirements and best practices.
• Customise and configure ServiceNow modules, including Incident Management, Change Management, Problem Management, and Service Catalogue, to meet specific business needs.
• Collaborate with cross-functional teams to gather requirements, analyze business processes, and propose innovative solutions using the ServiceNow platform.
• Create and maintain technical documentation, including system design specifications, test plans, and user manuals.
• Perform ServiceNow platform upgrades, enhancements, and integrations with third-party systems as needed.
• Conduct thorough testing and debugging of ServiceNow applications to ensure functionality, stability, and performance.
• Provide ongoing support and maintenance of ServiceNow applications, troubleshoot issues, and resolve incidents and service requests.
• Stay up-to-date with the latest ServiceNow releases, features, and functionalities and evaluate their potential impact on the organization.
• Collaborate with administrators and other developers to establish development standards, guidelines, and best practices for ServiceNow platform usage.
• Train and mentor junior developers and provide guidance on ServiceNow development techniques and best practices.

Qualifications :

• Bachelor's degree in Computer Science, Information Systems, or a related field
• Proven experience as a ServiceNow Developer, with a strong understanding of the ServiceNow platform and its core applications.
• In-depth knowledge of ServiceNow development, including scripting (JavaScript, Glide), UI customization, and workflows.
• Proficiency in ServiceNow development tools, such as ServiceNow Studio, ServiceNow Developer Studio, and ServiceNow Workflow Editor,
• Experience with ServiceNow integration technologies (SOAP, REST, JSON, XML) and web service integrations
• Solid understanding of ITIL processes, IT service management (ITSM) concepts, and IT operations.
• Ability to translate business requirements into technical specifications and develop efficient ServiceNow solutions.
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex issues.
• Excellent communication skills, both verbal and written, with the ability to effectively collaborate with stakeholders at all levels
• ServiceNow certifications (e.g., ServiceNow Certified Application Developer, ServiceNow Certified System Administrator) are highly desirable.

Must have Skills :

• Experience in ITOM
• Experience in CMDB

Role : ServiceNow (ITSM +HRSD) Developer

Qualification :Bachelor's degree in computer science, Information Technology, or a related field.

Experience : 5 to 8 years

Location: Remote

Responsibilities:

• Collaborate with IT and HR stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITSM and HRSD solutions.
• Design, develop, and configure ServiceNow ITSM and HRSD modules, including Incident Management, Change Management, Problem Management, HR Case Management, Employee Service Center, and Employee Onboarding.
• Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITSM and HRSD processes and automation.
• Integrate ServiceNow with other systems and external platforms using APIs and web services.
• Collaborate with cross-functional teams to define and implement ITSM and HRSD best practices, ensuring alignment with industry standards and organizational goals.
• Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables.
• Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.
• Stay updated with the latest ServiceNow releases and ITSM/HRSD-specific features, proactively identifying opportunities for process improvement and system optimization.
• Collaborate with other developers, administrators, and business analysts to deliver integrated solutions that meet the needs of IT and HR departments.
• Document technical specifications, user guides, and standard operating procedures for ServiceNow applications and configurations.
• Provide technical guidance and mentorship to junior developers, promoting knowledge sharing and professional growth.

Qualifications:

• Strong expertise in ServiceNow ITSM and HRSD modules, including Incident Management, Change Management, Problem Management, HR Case Management, Employee Service Center, and Employee Onboarding.
• Proficient in ServiceNow development and configuration, including workflows, business rules, UI policies, and scripting using JavaScript.
• Experience with ServiceNow integration using APIs and web services.
• Familiarity with ITIL and HR processes, policies, and compliance requirements.
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and HR Service Delivery Implementation Specialist are highly desirable.
• Experience with Agile development methodologies.

Job Description: Dot Net Application Developer

Responsibilities:

• Develop and maintain robust web applications using Microsoft C# (C sharp) and MVC framework.
• Implement object-oriented programming concepts and create DLL libraries.
• Write optimized SQL queries, views, and stored procedures.
• Utilize jQuery, JavaScript, and Ajax for front-end development.
• Collaborate with cross-functional teams for requirements gathering and issue tracking using Azure DevOps and ServiceNow.
• Stay updated with industry trends and technologies.
• Work on Microsoft WinForms/Desktop and web applications.

Qualifications:

• 3-5 years of experience as a Dot Net Application Developer.
• Strong coding proficiency in Microsoft C# and MVC.
• Expertise in jQuery, JavaScript, and Ajax.
• Solid understanding of SQL queries and database management.
• Familiarity with Azure DevOps and ServiceNow.
• Knowledge of Microsoft .NET Core is a plus.
• Understanding of engineering applications like AutoCAD, MicroStation, Revit, and S3D is advantageous.
• Excellent problem-solving and communication skills.
• Immediate joiners preferred.

Location: Mumbai, India (Onsite at Vikhroli)

Salary: 14-15 LPA

To apply, email your resume and work samples to [email protected] Only shortlisted candidates will be contacted.

Note: Immediate joiners are preferred.

Experience • 1-3 years.

Skill to Test

• ReactJS

• JavaScript, jQuery

Primary Skills

• Frontend frameworks (ReactJS and/or Angular)

• Pure JavaScript, jQuery

• Bootstrap, HTML5, CSS, SASS

• CRM Development (Salesforce, Dynamics, ServiceNow)

• Working with third-party APIs

Secondary Skills (nice to have)

• Java EE (Servlets, JSTL, JSP, JDBC)

• Passionate about Implementing UX\UI of web applications

• API Design (REST)

• Understanding of browser technologies and limitations

Soft Skills

• Thrives collaborating in a team environment with a diverse range of people

• Passionate about delivering an amazing customer experience

• Able to have a change of mind, and able to change the minds of others

• Writes clearly and concisely

• Capable of working without a company office, with a fully remote team

Growth Skills

• Possesses a good work ethic; a self-starter with a desire to grow

• Always looking for better ways to get the job done

JOB Description

• Monitoring entire infrastructure of Olam using various monitoring tools like
• SCOM, SolarWinds, Telegraph, OEM.
• Monitoring various types of alerts like
• CPU Utilization
• Memory Utilization
• Database related alerts
• DR Replication issues
• Backup Failure Alerts
• Exchange Mail Queue Threshold Alerts
• Service Mailbox quota breach alert
• Adobe Experience Manager / Site 24/7 Alerts
• Application URL Alerting
• Scheduling Maintenance Mode for planned Activity.
• Daily repeat CI analysis of events/alerts/incident and raising proactive problem tickets which helps in reduction of major incident.
• Handling Major Incidents, Driving the major incident bridge, sending communication about major incident to stake holders.
• CMDB Inventory Management – Onboarding and Offboarding of Device's are commissioned/decommissioned.
• Coordinating with Service Provider for MPLS related outage
• Daily follow ups with Regional and internal teams to ensure all the node are up and running fine.

• Provide hands on technical support and post-mortem root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management.
• Actively address and work on user and system tickets in the Service Now ticketing application. Create and implement change tickets for enhancements, new monitoring, and assisting development groups.
• Create, test, and implement Non-Functional Requirements (NFR) for current and new applications.
• Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration. Maintain documentation, knowledge articles, and runbooks.

• Conduct real time monitoring to ensure application OLA/SLAs are achieved and maximum application availability (up time) using an array of monitoring tools.
• Assist in the process to approve application code releases change tickets as well as tasks assigned to the support team to perform and validate the associated implementation plan.
• Approach support with a proactive attitude, desire to seek root cause, in-depth analysis and triage, and strive to reduce inefficiencies and manual efforts.

Title: ServiceNow Development / Architect(CSM)

Exp: 3 - 10 years

Location: Any InfoBeans' location - Pune / Indore / Vadodara / Chennai

Please find the ServiceNow JD for Service Mapping:
• Overall 10+ years of application development out of which 3-5 years of ServiceNow development and implementation experience are required. • Prior experience with the Discovery module implementation in ServiceNow and strong knowledge of the CMDB and Asset Management modules • Strong knowledge of the latest version of CSDM. • Prior experience with Service Mapping implementation in ServiceNow is a must. • Good knowledge of the ServiceNow Events Management module. • Good knowledge of the ServiceNow basic applications like Incident, Problem, Change, Knowledge Management and Service Catalog • Design and implement new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Flows, Script Includes etc. • Develop and deliver customized portal web pages with custom widgets in ServiceNow portal using Bootstrap and AngularJS JavaScript frameworks. • Service Catalog and Request Workflow Design and Configuration. • Modules & Application implementation and Automated Test Framework knowledge. • Use of Mid server, web services, REST services configurations, schedulers, email, events and notifications. • Experience in JavaScript, Jelly Scripting, glide scripting, jQuery, Angular JS, Bootstrap, HTML, Ajax, and CSS. • Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration. • Work with functional and admin teams to deliver automated workflow solutions in ServiceNow • Facilitate and support the rollout of new application and enhancements in ServiceNow • Advise functional and admin teams on design, development and overall ServiceNow best practices • Work with Business Systems Analyst to gather and review requirements • Experience with ITIL & Scrum methodologies • Working knowledge of relational database concepts and structure • Experience with security risks and impact from a development perspective • Integration experience with REST is must and SOAP is a plus • Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements • Knowledge on ServiceNow APM and ServiceNow SecOps is a plus • Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases • Excellent communication skills (verbal & written) Location: Resource must be based in Bangalore and needed to be coming to Dell 6 Bangalore on Wednesdays.

Primary Customer Facing Responsibilities:

• Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
• Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
• Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing system.
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the appropriate internal team.
• Suggest improvements to processes and knowledge resources.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk, software product support, and customer service.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficient with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• Requires approximately 9 hours of work per weekday.
• Compensation is competitive and billed hourly.
• Opportunity for long-term growth and additional responsibilities within the organization.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Application and Selection Process:

Initial Application:

• Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.

Written Assessment:

• Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.

Virtual Interview:

• Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.

Onboarding and Training:

• Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.

About Inevolution

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.

We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Company Web : https://inevolution.in/

Total experience Required: 7+ Years
Responsibilities:

• Develops ServiceNow software solutions using JavaScript, Web Services, MYSQL, XML, JSON
• Configuration Management (CMDB)
• Analyze system performance issues and determine performance enhancements
• Administration of Knowledge Base and Service Catalog
• Configure out-of-the-box workflows and create/maintain custom workflows
• Configure application related fields, forms, views, email notifications, acceptance roles and access controls
• Integrate ServiceNow application(s) with third party systems/applications via APIs
• Provides input to staff involved in writing and updating technical documentation such as user manuals
• Prepares reports on analyses
• Under general direction, independently develops, maintains and extends a stable production, development and testing middleware infrastructure while extending the functionality and enabling developers to use it via mentoring and formal training
• Independently develops, modifies, and implements moderately to highly complex information systems that are thorough and accurate and conform to MST standards
• Codes, tests, debugs, and documents assignments of moderate to high complexity
• Independently researches and resolves more complex technical problems
• May serve as project manager or team lead on complex projects
• Based on customer requirements, formulates/defines systems scope and objectives
• Researches, develops, codes or modifies architecture components that are well designed, efficient and conform to MST architectural standards
• When assuming the project manager role, manages day-to-day project-related activities for projects of moderate to high complexity
• Work with multiple business owners to move forward development and enhancements around the core ITSM applications including Incident, Change and Request in a Domain separated instance of ServiceNow

Qualifications for ServiceNow developer:

• Ability to set up data security via control rules, domain separation 
• Bachelor of Science in Computer Science, a similar technical discipline, or comparable industry experience
• Minimum 3 years of experience supporting the implementation, configuration, and/or development of the ServiceNow tool

• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Experience with the development and implementation of ServiceNow CSM, ITSM modules or other ITSM applications.
• Experience with Business Rules, Script Includes, UI Actions, and Scheduled Jobs - all scripted aspects of the ServiceNow system
• Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
• Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, and Jelly.
• Custom UI Changes with the usage of Web Technologies such as DOM, and HTML changes.
• Experience with extending the ServiceNow schema to custom applications
• Understands technical and functional design requirements related to ServiceNow.
• Create and manage scripts and workflow.
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
• Experience with relational databases (e.g. MySQL, Oracle)

ServiceNow,ITSM + CSM

Role Purpose The role holder is responsible for developing ServiceNow services, applications and modules, which satisfy the agreed requirements/stories and acceptance criteria, in collaboration with the Lead Consultant and Engagement Manager, on customer projects. The role holder will ensure that Fujitsu is seen as a trusted ServiceNow delivery partner and project activities are successfully delivered as sold, generating positive customer feedback and unpinning further business growth.Key Accountabilities 1.Product Development. In-depth knowledge of the ServiceNow Platform (2 years), from the technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.2.IT Integration. Provides integration facilities and provisions logistics on ServiceNow implementation projects, for the required customer integrations.3.Process Improvement. Suggests and implements proposals for process improvements within projects, once agreed.4.Innovation. Uses new technologies and methods actively to develop competitive services on customer projects.5.Documentation. Provides technical documentation on modules / products, following company standards on customer projects.6.Technical Expertise. Maintains high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, .NET and Jelly code.7.Capabilities: Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.Selection Criteria:Must have implementation experience in complete ITSM and CSM (Agent and Configurable Workspace, Playbook, Types, Guided decisions, Configuration Areas, Roles, Integration of CSM with other ServiceNow Apps).Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI PagesDeep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.Educated to degree level or have at least three years experience in an IT industry/environmentAt least three years of experience in technical delivery, preferably within a consulting environmentServiceNow Certified Administrator is essentialServiceNow Certified Implementation Specialist is desirableServiceNow Application Developer certification is essential.Experience of software development lifecyclesExperience of Agile and Waterfall project methods.

   Skills:
•  Java script

•  Service Portal Enhancements

•   CMDB

•   ITIL framework

•  ServiceNow implementation

•   Integration

•  ITSM

Skills – Jboss, DevOps, ServiceNow, Windows Server.

JD - Application Maintenance -- Must have -- Installation and configuration of Custom/Standard Software e.g., FileZilla, JDK, OpenJDK Installation and configuration of JBOSS/Tomcat Server, Configuration of HTTPS certificate in JBOSS/Tomcat, Windows Event Viewer/IIS Log/ Windows Security /Active Directory, how to set Environment variable, Registry value, etc. Nice to Have --- Basics of Monitoring Knowledge of PowerShell, MS Azure Devops, Deploy and Configure application, how to check Last installed version of any software/patch, ServiceNow , ITIL , Incident Management , Change Management

Required Qualifications:

• Prior Experience in ServiceNow development and administration in an enterprise environment.
• Ability to configure, develop, and implement functionality within ServiceNow.
• ServiceNow System Developer, Administrator Certification.
• Ability to relate to software engineering challenges and practices.

Preferred Education/Experience:

• Education: BS degree in Computer Science or Engineering or equivalent on the job, hands-on experience.
• Minimum of 4+ years of overall IT experience, with a practical understanding of various technologies and processes such as operations systems, storage, networking, monitoring, and discovery.
• Experience delivering automated solutions and impl12ementation of highly scalable, highly available services.
• Other ServiceNow Micro Certifications.

•  Perform Build activities (hardware & software configuration) of customer environment and contribute to improve Build process.
•  Coordinate for Service transition activities.

• Initiate change / release requests in line 
• customer change / release management process.

•  Work on the major problem tickets assigned by ITIS Teams
• Hands on experience in hardware asset management.
• experience on ticketing tool like service now or SNOW
• ITIL Certified.

Key aspects of this role:

• Maintain, update, and enhance ITSM environment including Incident, Request, Problem, Change and Knowledge Management, Service Catalog, Service Portals, SLAs, Discovery, and Integrations

• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform.

• Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need:

• Minimum of 2 years of demonstrated experience in ServiceNow development and configuration.

• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.

• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM

• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB.

• Preferably certified in ServiceNow

Experience: Minimum 1-2 Years

Location: Noida ( Permanent WFH)

Please find the JD :

• Expertise in ServiceNow Administration & Development
• Thorough understanding of ITIL/ITSM processes.
• Strong understanding of ServiceNow development platform including but not limited to ITSM, CMDB, change management, Problem management, custom development, etc.
• Ability to work on Servicenow enhancement requests in Jira.
• Manages and resolves incidents against ServiceNow applications
• Manages Instance Security, User/Group Access/Access Control Lists
• Performs routine maintenance to include performance monitoring and error identification/ remediation 
• Leads ServiceNow upgrade planning and execution
• Schedules and verifies instance clones
• Manages Update Set creation and migration
• Minimum 1-3 years of experience in ServiceNow configuration and administration.
• Provide Level 2 support on ServiceNow platform for users
• Strong working knowledge of ServiceNow components such as Service Catalog, Change Management, workflow management, orchestration, Cloud provisioning, etc.
• Perform core configuration tasks such as Add users, group, create workflow activities, configure alerts and notifications View, perform instance branding and customization, Monitor health, usage, and overall compliance of the application
• Experience in Platform Upgrades will be an added advantages
• Knowledge of scripting  ( JAVA ) and APIs would be desired

Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality assurance services and system integration based on standard components and products, as well as support & application management. By implementing best-practice solutions while optimizing their processes we help our customers to be successful in tomorrow's world.

Desired Profile:

• Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)
• Experience with development and implementation of ServiceNow ITSM modules
• System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Experience with extending the ServiceNow schema to custom applications
• Understands technical and functional design requirements related to ServiceNow Create and manage scripts and workflow
• Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc.
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system. Fundamental understanding of ITSM, ITIL or CMDB  
• Experience presenting and conducting demo reviews with client stakeholder
• Experience with ServiceNow's ServiceWatch and/or Discovery tools
• Custom UI Changes with usage of Web Technologies such as DOM, HTML changes
• Advanced experience with ServiceNow implementations
• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly

• Strong understanding of ServiceNow platform architecture,applications and modules
• Experience with integrations between ServiceNow and other
  tools/systems
• Proficient in all phases of the Application Development
  lifecycle with experience in an agile environment
• Excellent verbal and written communication skills, with
  experience interacting with clients at multiple levels
• ServiceNow certifications are preferred
• Experience with Knowledge Base platforms, ideally
  ServiceNow Knowledge Management application is a plus

Key aspects of this role: 

• Maintain, update, and enhance ITSM environment including Incident, Request,  Problem, Change and Knowledge Management, Service Catalog, Service Portals,  SLAs, Discovery, and Integrations 
• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform. • Responsible for performing daily administration, issue resolution, and  troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need: 

• Minimum of 2 years of demonstrated experience in ServiceNow development and  configuration.  
• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.
• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform  interfaces (to other data sources) and the data within tables, import sets and the  CMDB. 
• Preferably certified in ServiceNow 

Experience & Background

• B-Tech/BCA/MCA
• 2-4 years of IT industry experience.
• Minimum 1 year of implementation/customization experience on ServiceNow
• ITIL/ServiceNow
  certifications will be an added advantage.

Experience & Background

• B-Tech/BCA/MCA
• 0-2 years of IT industry experience.
• Minimum 1 year of implementation/customization experience on ServiceNow
• ITIL/ServiceNow
  certifications will be an added advantage.
• Exposure on Service Now integration protocols with other application/systems
• Excellent attention to details, ability to multitask, and effective time management skills
• Knowledge of web based development languages; specifically JavaScript, Ajax
• Exposure of ITSM Framework and ITIL
• Good Communication Skills

• Identity Access Management (IAM)/SailPoint IIQ  Implementation and Governance
• Java development
• Role -Base Access Control (RBAC)
• Custom / OOTB connector development experience
• Integration experience with JDBC, Active Directory, ServiceNow, Mainframe  ACF2

• Atleast 2 years of ServiceNow core development experience including web development experience (HTML, CSS, JavaScript) with up to 4 years total experience.

• Demonstrated proficiency with the ServiceNow Glide stack (Glide System, Record, Form)

Required skill set:

• Should have good hands on with ServiceNow
• Should be have good communication skills