
Job Title: ServiceNow Developer
š Location: PAN India
š Work Mode: Hybrid ā 3 Days Work from Office, 2 Days WFH
š Shift Timings: 9:30 AM ā 6:30 PM IST
ā Key Requirements:
- Total Experience: 4ā7 years
- Relevant Experience in ServiceNow: Minimum 5 years
- Project/People Management: Strong experience managing end-to-end ServiceNow implementations and delivery cycles
š ļø Primary Skills:
- 5+ years of hands-on experience in ServiceNow platform (including modules like ITSM, ITOM, GRC, SecOps, or IRM preferred)
- Ability to lead technical teams and drive requirements, development, testing, and delivery phases
- Proficient in ServiceNow customization, scripting, workflows, and integrations
š§© Secondary Skills:
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Experience with Microsoft Project for planning and tracking activities
šÆ Responsibilities:
- Act as the single point of contact for all ServiceNow-related project activities
- Drive project execution, track milestones, and deliverables
- Liaise between technical teams, business stakeholders, and vendors
- Ensure compliance with client standards and delivery expectations
Prepare and present reports, dashboards, and project documentation

About VDart Digital
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You will:
- Collaborate with the I-Stem Voice AI team and CEO to design, build and ship new agent capabilities
- Develop, test and refine end-to-end voice agent models (ASR, NLU, dialog management, TTS)
- Stress-test agents in noisy, real-world scenarios and iterate for improved robustness and low latency
- Research and prototype cutting-edge techniques (e.g. robust speech recognition, adaptive language understanding)
- Partner with backend and frontend engineers to seamlessly integrate AI components into live voice products
- Monitor agent performance in production, analyze failure cases, and drive continuous improvement
- Occasionally demo our Voice AI solutions at industry events and user forums
You are:
- An AI/Software Engineer with hands-on experience in speech-centric ML (ASR, NLU or TTS)
- Skilled in building and tuning transformer-based speech models and handling real-time audio pipelines
- Obsessed with reliability: you design experiments to push agents to their limits and root-cause every error
- A clear thinker who deconstructs complex voice interactions from first principles
- Passionate about making voice technology inclusive and accessible for diverse users
- Comfortable moving fast in a small team, yet dogged about code quality, testing and reproducibility
1.2+ years of experience working as a Product Designer for an e-commerce company.
2.Experience in Figma, Adobe Xd, and CSS is a prerequisite.
3.Demonstrable portfolio of live products (links should be shared).
4.Working/practical knowledge of CSS and front-end libraries/frameworks like Bootstrap & React Material UI.
5.Proven experience in all phases of the design process including user research, copywriting, wireframing, prototyping, visual design, interaction design, and usability testing.
6.An intuitive eye for customer needs beyond the obvious and excellent attention to detail.
7.Recommend new tools and technologies by staying abreast of the latest trends and techniques.

Key Responsibilities:
⢠Design, develop, support, and maintain automated business intelligence products using
Tableau.
⢠Good understanding of data warehousing and data management concepts including OLTP,
OLAP, Dimensional Modelling, star/snowflake schemas
⢠Rapidly design, develop, and implement reporting applications that embed KPI metrics and
actionable insights into the operational, tactical, and strategic activities of key business
functions.
⢠Identify business requirements, design processes leveraging/adapting the business logic, and
regularly communicate with business stakeholders to ensure delivery meets business needs.
⢠Design and code business intelligence projects using Tableau, ensuring best practices for data
visualization and implementation.
⢠Develop and maintain dashboards and data sources that meet and exceed customer
requirements.
⢠Utilize Python for data manipulation, automation, and integration tasks to support Tableau
development.
⢠Write and optimize SQL queries for data extraction, transformation, and loading processes.
⢠Partner with business information architects to understand the business use cases
supporting and fulfilling business and data strategy.
⢠Collaborate with Product Owners and cross-functional teams in an agile environment.
⢠Provide expertise and best practices for data visualization and Tableau implementations.
⢠Work alongside solution architects in RFI/RFP response solution design, customer
presentations, demonstrations, POCs, etc., for growth.
⢠Understanding of Project life cycle and quality processes.
Qualifications:
⢠5+ years of experience in Tableau development; Tableau certification is highly preferred.
⢠Proficiency in Python for data manipulation, automation, and integration tasks.
⢠Strong understanding and experience with SQL for database management and query
optimization.
⢠Ability to independently learn new technologies and show initiative.
⢠Demonstrated ability to work independently with minimal direction.
⢠Desire to stay current with industry technologies and standards.
⢠Strong presentation skills ā ability to simplify complex situations and ideas into compelling
and effective written and oral presentations.
⢠Quick learner ā ability to understand and rapidly comprehend new areas, both functional
and technical, and apply detailed and critical thinking to customer solutions.
About The Company:Ā
Quality Kiosk Technologies is a pioneer in Performance Engineering. We are Digital Quality Engineering partners for some of the largest Banking, Financial Services, Telecom, and Automobile companies. Founded in the year 2000 by IIT-Kanpur graduates, we offer Enterprise Digital Quality Assurance solutions for Banking, Financial Services, Insurance, Retail, e-Commerce, Government, Automotive, and Telecom industries.
Intelligent Business Automation, DevOps, and Customer Experience are some of the key areas where we work with our partners to deliver Digital Quality Assurance. We at Quality Kiosk counts more than 50 of the Fortune 100 companies of India and 18 of the global Fortune 500 companies as our clients. With 150+ customers from various verticals, our clients include Reliance Industries, Reliance Jio, Toyota, HDFC Bank, ICICI Bank, SBI, Kotak Bank, DBS, Citibank, Prudential, BTPN Bank, Manulife, AIA, UAE Government ā Ministry of Finance, Tata Group, Government of India (GSTN, NPCI), Vodafone and others.
Quality Kioskās 2000+ Quality Assurance consultants are spread across 20+ countries including India, Dubai, Malaysia, Indonesia, Philippines, and Singapore. Amongst some of the recognitions we have received, Quality Kiosk has also been mentioned in Gartnerās āBuild Continuous Quality into Your DevOps Toolchainsā Report 2018 and a feature of our QA automation platform in their Market Guide for Application Testing Services, Quality Kiosk has also been called āAsiaās Most Trusted Organization by International Brand Consultants, and āHappy Place to Workā by World HRD Congress
Position Statement:
The incumbent will be an experienced leader with a proven capability in leading multiple teams and contributing to overall organizational goal attainment. The incumbent should possess extremely strong communication and influencing skills and be familiar with Industryās best practices in terms of Technology, Process and Governance. Collaboration with internal stakeholders along with the right attitude and flexibility to adopt is key as also the ability to work in partnership. This role will drive portfolio performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve the delivery excellence, account size and profitability.
Key Responsibilities:
- Kickstarting new programs/projects for existing and new clients. www.qualitykiosk.com
- Managing Accounts ā Coordinating with Test Manager and test Lead. Managing client escalation, People issues, requirement etc. Understanding existing clients, upcoming IT projects & IT budget etc
- Working closely with the existing team ā QK Account sales team for new logos and new solutions offerings.
- Contributing to Marketing & white papers.
- Working with Finance on billing and invoicing issues.
- Resource planning, coordinating with RMG, TA etc.
- Monitoring Revenue Leakage and GM improvement.
- Project Governance & Risk - Effort, Time and Cost.
- Project scope/timeline deviation / Tracking CR with Client stakeholders.
- Skip-level meetings with TL, STE & TE.
- New project Estimation and working on proposals. Contributes to strategic and policy development and implementation of the same in the organization.
- Allocates accountability amongst the team, manages career development of others, liaises with other managers, advises the business on technology related issues & engages in short/medium / long-term plan. Applies advanced knowledge and experience to the development of new methods, programs and procedures. Offers expertise cutting across units and makes tactical decisions impacting business development and client relationship management.
- Advises Senior Management on specialized testing issues, conducts, supports, and reports research in one's own areas of expertise.
- Supports new business proposition to bid management/account management team.
- Promotes Existing Ips and creates new Ips for our clients.
- Grows the account from the current bucket size.
- Improves Customer Satisfaction for their respective accounts.
Required Experience:
- 15+ years of experience in the IT Industry preferably working in the service-based IT industry.
- 10 years of proven capabilities in strategic project management and leading mid to large service-oriented large teams driving the profitability, customer success and people success agenda. www.qualitykiosk.com
- Proven experience in leading Agile, DevOps, technology, and digitization automation-driven projects.
- Possesses strong BFSI domain knowledge (Preferred Indian clients)
- Strong delivery and technology excellence.
- Strong understanding of business value to be delivered to clients with appropriate cost/ quality.
- Should have worked closely with Pre-sales for new logos and new solutions and ensured financing, efficiency etc.
- Accountable for Revenue targets and maintaining good Gross Margin.
- Delivering ROI & BVR on Automation for the client.
- Should possess and have a good understanding of Test automation solutions and implementation.
Professional Qualification:
- B.Sc./ B. Tech / B.E. / MCA / MBA
- Possess 1-2 globally accepted certifications.
- Should have scored a minimum of 60% of marks throughout all academic levels

In this role, you will:Ā
As part of a team focused on the preserving the customer experience across the organization, this Analytic Consultant will be responsible for:Ā
- Understand business objectives and provide credible challenge to analysis requirements.Ā
- Verify sound analysis practices and data decisions were leveraged throughout planning and data sourcing phases.Ā
- Conduct in-depth research within complex data environments to identify data integrity issues and propose solutions to improve analysis accuracy.Ā
- Applying critical evaluation to challenge assumptions, formulate a defendable hypothesis, and ensuring high quality analysis results.Ā
- Ensure adherence to data management/ data governance regulations and policies.Ā
- Performing and testing highly complex data analytics for customer remediation.Ā
- Designing analysis projects flow and documentation that is structured for consistency, easy to understand, and to be offered to multiple levels of reviewers, partners, and regulatory agents demonstrating research and analysis completed.Ā
- Investigate and ensure data integrity from multiple sources.Ā
- Ensure data recommended and used is the best āsource of truthā.Ā
- Applies knowledge of business, customers, and products to synthesize data to 'form a story' and align information to contrast/compare to industry perspective. Data involved typically very large, structured or unstructured, and from multiple sources.Ā
- Must have a strong attention to detail and be able to meet high quality standards consistently.Ā
- Other duties as assigned by manager.Ā
- Willing to assist on high priority work outside of regular business hours or weekend as needed.Ā
Essential Qualifications:Ā Ā
- Around 5+ years in similar analytics rolesĀ
- Bachelors, M.A./M.Sc. College Degree or Higher in applied mathematics, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis.Ā
- Preferred programming knowledge SQL/SASĀ Ā
- Knowledge of PVSI, Non-Lending, Student Loans, Small Business and Personal Lines and Loans is a plus.Ā
- Strong experience with data integration, database structures and data warehouses.Ā
- Persuasive written and verbal communication skills.Ā
Desired Qualifications:Ā
- Certifications in Data Science, or BI Reporting tools.Ā
- Ability to prioritize work, meet deadlines, achieve goals and work under pressure in a dynamic and complex environment ā Soft Skills.Ā
- Detail oriented, results driven, and has the ability to navigate in a quickly changing and high demand environment while balancing multiple priorities.Ā
- Ability to research and report on a variety of issues using problem solving skills.Ā
- Ability to act with integrity and a high level of professionalism with all levels of team members and management.Ā
- Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.Ā
- Ability to learn the business aspects quickly, multitask and prioritize between projects.Ā
- Exhibits appropriate sense of urgency in managing responsibilities.Ā
- Ability to accurately process high volumes of work within established deadlines.Ā
- Available to flex schedule periodically based on business need.Ā
- Demonstrate strong negotiation, communication & presentation skills.Ā
- Demonstrates a high degree of reliability, integrity and trustworthiness.Ā
- Takes ownership of assignments and helps drive assignments of the team.Ā
- Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic and good team player.Ā
- Be proactive and get engaged in organizational initiatives.
Our Client is a B2B2C tech Web3 startup founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech.
Vision: Client aims to change the way that customers, creators, and retail investors interact and transact at brands of all shapes and sizes. Essentially, becoming the Web3 version of brands driven social ecommerce & investment platform. We have two broader development phases to achieve our mission.
candidate will be responsible for automating the deployment of cloud infrastructure and services to
support application development and hosting (architecting, engineering, deploying, and operationally
managing the underlying logical and physical cloud computing infrastructure).
Location: Bangalore
Reporting Manager: VP, Engineering
Job Description:
ā Collaborate with teams to build and deliver solutions implementing serverless,
microservice-based, IaaS, PaaS, and containerized architectures in GCP/AWS environments.
ā Responsible for deploying highly complex, distributed transaction processing systems.
ā Work on continuous improvement of the products through innovation and learning. Someone with
a knack for benchmarking and optimization
ā Hiring, developing, and cultivating a high and reliable cloud support team
ā Building and operating complex CI/CD pipelines at scale
ā Work with GCP Services, Private Service Connect, Cloud Run, Cloud Functions, Pub/Sub, Cloud
Storage, Networking in general
ā Collaborate with Product Management and Product Engineering teams to drive excellence in
Google Cloud products and features.
ā Ensures efficient data storage and processing functions in accordance with company security
policies and best practices in cloud security.
ā Ensuring scaled database setup/montioring with near zero downtime
Key Skills:
ā Hands-on software development experience in Python, NodeJS, or Java
ā 5+ years of Linux/Unix Administration monitoring, reliability, and security of Linux-based, online,
high-traffic services and Web/eCommerce properties
ā 5+ years of production experience in large-scale cloud-based Infrastructure (GCP preferred)
ā Strong experience with Log Analysis and Monitoring tools such as CloudWatch, Splunk,
Dynatrace, Nagios, etc.
ā Hands-on experience with AWS Cloud ā EC2, S3 Buckets, RDS
ā Hands-on experience with Infrastructure as a Code (e.g., cloud formation, ARM, Terraform,
Ansible, Chef, Puppet) and Version control tools
ā Hands-on experience with configuration management (Chef/Ansible)
ā Experience in designing High Availability infrastructure and planning for Disaster Recovery
solutions
ā Knowledgeable in networking and security Familiar with GCP services (in Databases, Containers,
Compute, stores, etc) with comfort in GCP serverless technologies
ā Exposure to Linkerd, Helm charts, and Ambassador is mandatory
ā Experience with Big Data on GCP BigQuery, Pub/Sub, Dataproc, and Dataflow is plus
ā Experience with Groovy and writing Jenkinsfile
ā Experience with time-series and document databases (e.g. Elasticsearch, InfluxDB, Prometheus)
ā Experience with message buses (e.g. Apache Kafka, NATS)
Regards
Team Merito
⢠Netcool/Omnibus Administration such as lookup, rules file, Props file etc.
⢠Omnibus probes : MTTRAPD, EIF , PING etc.
⢠Application monitoring and troubleshooting, operational category resolution and SLA notification configuration.
⢠Providing Support for various issues time to time
⢠Old alarms reporting on netcool
⢠Alarm Clearance and delay issues
⢠Synthetic Alarms issueās for MATE.
⢠Auto TT issues
⢠Should be flexible to rotational shifts and shift timings (as per the roster),
. willingness to do on call support etc



