ServiceNow Developer

Senior Developer - CSM/SPM

Work Location: Gurgaon

Experience: 5–8 Years (Mid to Senior Level)

Job Description

We are looking for a skilled ServiceNow Service Owner with strong hands-on experience in SPM (Strategic Portfolio Management) or Customer Service Management (CSM) to support enterprise-level implementations. The role involves process understanding and cross-functional team collaboration to deliver optimized ServiceNow CSM solution aligned with client needs.

Key Responsibilities

Must Have:

1. Develop and implement solutions on the ServiceNow platform, specifically within SPM/CSM module.
2. Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and other scripting tools.
3. Write server-side and client-side scripts for CSM applications and enhancements.
4. Design and build integrations with third-party systems using REST and SOAP APIs including transforming data and building inbound/outbound interfaces.
5. Collaborate with stakeholders to gather requirements and translate them into technical solutions.
6. Conduct code reviews, troubleshooting issues, and implement best practices for secure and scalable development.
7. Proficiency in building automation using Flow Designer and Integration Hub.

Job Title : SDE 2 – Node.js (Zendesk)

Experience : 8 to 12 Years

Location : Bengaluru (Tesco Main Campus, Whitefield)

Work Mode : Hybrid (3 Days Work From Office)

Employment Type : Contract to Hire (1 Year+ Project)

Open Positions : 2

Notice Period : Immediate / Serving Notice / Max 20 Days Joiners Preferred

Role Overview :

We are looking for an experienced SDE 2 – Node.js professional with strong expertise in backend development, API integrations, and web technologies. The ideal candidate should be skilled in building scalable applications and working within Agile environments.

Mandatory Skills :

Node.js, JavaScript, HTML/CSS, jQuery, API & Middleware Integration, Full Stack Development, Agile (Scrum/Kanban)

Key Responsibilities :

• Design, develop, and maintain scalable applications using Node.js and JavaScript.
• Build and manage system integrations using APIs and middleware.
• Work on frontend technologies such as HTML, CSS, and jQuery.
• Collaborate with cross-functional teams in Scrum/Kanban environments.
• Deliver high-quality, maintainable, and efficient code.
• Quickly adapt to new technologies and business requirements.

Required Skills :

• 8+ years of software development experience.
• Strong expertise in Node.js and JavaScript.
• Experience with HTML, CSS, and jQuery.
• Hands-on experience with API integration and middleware solutions.
• Exposure to Agile methodologies (Scrum/Kanban).
• Strong problem-solving and communication skills.

Good to Have :

• Experience with Zendesk or similar tools such as Freshdesk, ServiceNow, Salesforce Service Cloud, or HubSpot

Interview Process :

• L1 : Technical Assessment (via Barraiser/Intervue)
• L2 & Further Rounds : Client technical discussions (2+ rounds expected)

Must have: Clear developer/engineer background — design, develop, engineer ServiceNow solutions (not just admin/support)

Must have: JavaScript — Business Rules, Client/Server-side scripting, Glide APIs (GlideRecord, GlideAjax, etc.)

Must have: Integration experience — REST & SOAP APIs, cross-system UI integrations

Must have: ACL (Access Control Lists) — workflow-level access control, security rules

Must have: Workflow design/development (Flow Designer/Workflow Editor)

Good to have: MCP server / Agentic AI exposure

Job Title: BMC Helix ITSM / Remedy Developer

Experience: 5 – 10 Years

Location: Pune / Bangalore (Onsite)

Employment Type: Full-time

Notice Period: Immediate joiners / 0–15 days preferred

Skills:

BMC Helix ITSM, Remedy AR System, Smart IT, Digital Workplace, ITSM Modules, CMDB, Incident Management, Change Management, JavaScript, Workflow Customization, Integrations, REST APIs

Job Description:

Sanglob Business Services is hiring an experienced BMC Helix / Remedy Developers for immediate openings.

Key Responsibilities:

• Develop and customize BMC Helix ITSM applications
• Work on Incident, Change, Problem & Service Request Management modules
• Build workflows, filters, escalations and forms in Remedy AR System
• Integrate Helix with external applications/APIs
• Support Smart IT / Digital Workplace implementations
• Troubleshoot production issues and optimize existing workflows
• Collaborate with business and technical teams

Requirements:

• 5+ years in BMC Remedy / Helix
• Strong hands-on with ITSM modules
• Experience with AR System development/customization
• Good knowledge of integrations and APIs
• Good communication skills

Good to Have:

• Helix Digital Workplace
• CMDB / Discovery exposure
• ITIL knowledge

Apply:

Interested candidates can apply on Cutshort or share profiles directly.

Immediate joiners preferred. Referrals welcome.

Job Title: Deployment Lead (Python, Linux, AWS) 

Location: Coimbatore

Overview 

We are seeking an experienced Deployment Lead to oversee the end-to-end deployment lifecycle of our applications and services. The ideal candidate will have deep expertise in Python, strong Linux administration skills, and hands-on experience with AWS cloud infrastructure. You will work closely with engineering, DevOps, QA, and product teams to ensure reliable, repeatable, and scalable deployments across multiple environments. 

Key Responsibilities 

• Lead and manage deployment activities for all application releases across development, staging, and production environments. 
• Develop and maintain deployment automation, scripts, and tools using Python and shell scripting. 
• Own and optimize CI/CD pipelines (e.g., GitHub Actions, Jenkins, GitLab CI, or AWS CodePipeline). 
• Oversee Linux server administration, including configuration, troubleshooting, performance optimization, and security hardening. 
• Design, implement, and maintain AWS infrastructure (EC2, S3, Lambda, IAM, RDS, ECS/EKS, CloudFormation/Terraform). 
• Ensure robust monitoring, logging, and alerting using tools such as CloudWatch, Grafana, Prometheus, or ELK. 
• Collaborate with developers to improve code readiness for deployment and production reliability. 
• Manage environment configurations and ensure consistency and version control across environments. 
• Lead incident response during production issues; conduct root-cause analysis and implement long-term fixes. 
• Establish and enforce best practices for deployment, configuration management, and operational excellence. 

Required Skills & Qualifications 

• 5+ years of experience in deployment engineering, DevOps, or site reliability engineering roles. 
• Strong proficiency in Python for automation and tooling. 
• Advanced experience with Linux systems administration (Ubuntu, CentOS, Amazon Linux). 
• Hands-on work with AWS cloud services and infrastructure-as-code (CloudFormation or Terraform). 
• Experience with containerization technologies such as Docker and orchestration platforms like ECS, EKS, or Kubernetes. 
• Strong understanding of CI/CD tools and automated deployment strategies. 
• Familiarity with networking concepts: DNS, load balancers, VPCs, firewalls, VPN, and routing. 
• Expertise with monitoring, alerting, and logging solutions. 
• Strong problem-solving and analytical skills; able to lead troubleshooting efforts. 
• Excellent communication and leadership abilities. 

• should have at least 5 years of proven experience in .net core with entity framework
• You need to work on the existing .net application to create new web APIs with the latest standards using the .net core in the entity framework
• Should have expertise in .net core using the entity framework
• Should be expertise in C# programming & OOPS concepts
• Should have good professional experience in ASP.Net, .Net Core, entityframework, ASP.Net MVC & Web API
• Expertise in .Net framework & Class libraries
• Very strong understanding of JSON, XML, XSD, XSLT
• Very strong knowledge of Web deployment & IIS
• Expertise in exceptional handling & best practices
• Good knowledge on SQL server & SQL
• Should have good communications skills
• Should be a Quick learner
• Should work independently
• Education qualification is graduation
• Expertise in building the APIs for the data-driven application
• Good to have the Azure deployment experience.
• Should be proactive and bring new ideas to the team
• Able to deep dive into code to fix the issues
• Should be expertise in creating and modifying the existing APIs

Total experience Required: 7+ Years
Responsibilities:

• Develops ServiceNow software solutions using JavaScript, Web Services, MYSQL, XML, JSON
• Configuration Management (CMDB)
• Analyze system performance issues and determine performance enhancements
• Administration of Knowledge Base and Service Catalog
• Configure out-of-the-box workflows and create/maintain custom workflows
• Configure application related fields, forms, views, email notifications, acceptance roles and access controls
• Integrate ServiceNow application(s) with third party systems/applications via APIs
• Provides input to staff involved in writing and updating technical documentation such as user manuals
• Prepares reports on analyses
• Under general direction, independently develops, maintains and extends a stable production, development and testing middleware infrastructure while extending the functionality and enabling developers to use it via mentoring and formal training
• Independently develops, modifies, and implements moderately to highly complex information systems that are thorough and accurate and conform to MST standards
• Codes, tests, debugs, and documents assignments of moderate to high complexity
• Independently researches and resolves more complex technical problems
• May serve as project manager or team lead on complex projects
• Based on customer requirements, formulates/defines systems scope and objectives
• Researches, develops, codes or modifies architecture components that are well designed, efficient and conform to MST architectural standards
• When assuming the project manager role, manages day-to-day project-related activities for projects of moderate to high complexity
• Work with multiple business owners to move forward development and enhancements around the core ITSM applications including Incident, Change and Request in a Domain separated instance of ServiceNow

Qualifications for ServiceNow developer:

• Ability to set up data security via control rules, domain separation 
• Bachelor of Science in Computer Science, a similar technical discipline, or comparable industry experience
• Minimum 3 years of experience supporting the implementation, configuration, and/or development of the ServiceNow tool

Key aspects of this role: 

• Maintain, update, and enhance ITSM environment including Incident, Request,  Problem, Change and Knowledge Management, Service Catalog, Service Portals,  SLAs, Discovery, and Integrations 
• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform. • Responsible for performing daily administration, issue resolution, and  troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need: 

• Minimum of 2 years of demonstrated experience in ServiceNow development and  configuration.  
• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.
• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform  interfaces (to other data sources) and the data within tables, import sets and the  CMDB. 
• Preferably certified in ServiceNow 

Required skill set:

• Should have good hands on with ServiceNow
• Should be have good communication skills