ServiceNow Developer

We are looking for an experienced ServiceNow Service Desk & Administrator to join our team. The ideal candidate will have strong hands-on experience in ServiceNow administration, ITSM modules, and Service Desk operations. This role involves configuring, managing, and supporting the ServiceNow platform while ensuring efficient IT service delivery.

🔹 Key Responsibilities

✔ Administer, configure, and maintain ServiceNow ITSM modules such as Incident, Problem, Change, Request, Knowledge, CMDB, and Asset Management.

✔ Provide L2/L3 support for ServiceNow platform issues and ensure timely incident resolution.

✔ Configure business rules, client scripts, UI policies, workflows, notifications, and forms.

✔ Manage user roles, groups, ACLs, and security rules.

✔ Support Service Desk operations, including ticket triage, prioritization, and escalation.

✔ Perform platform upgrades, patches, and testing activities.

✔ Maintain technical documentation and user guides.

✔ Ensure ITIL best practices are followed across ServiceNow processes.

🔹 Required Qualifications

🎓 Bachelor’s degree in Computer Science / Information Technology or related field.

✔ 5+ years of experience in ServiceNow administration and Service Desk support.

✔ Strong experience with ITSM modules – Incident, Problem, Change, Request, Knowledge, CMDB.

✔ Hands-on experience with JavaScript and Glide API scripting.

✔ Knowledge of ITIL framework and service management best practices.

✔ Experience with ServiceNow integrations (REST, SOAP, LDAP, Active Directory ).

Job Title: Deployment Lead (Python, Linux, AWS) 

Location: Coimbatore

Overview 

We are seeking an experienced Deployment Lead to oversee the end-to-end deployment lifecycle of our applications and services. The ideal candidate will have deep expertise in Python, strong Linux administration skills, and hands-on experience with AWS cloud infrastructure. You will work closely with engineering, DevOps, QA, and product teams to ensure reliable, repeatable, and scalable deployments across multiple environments. 

Key Responsibilities 

• Lead and manage deployment activities for all application releases across development, staging, and production environments. 
• Develop and maintain deployment automation, scripts, and tools using Python and shell scripting. 
• Own and optimize CI/CD pipelines (e.g., GitHub Actions, Jenkins, GitLab CI, or AWS CodePipeline). 
• Oversee Linux server administration, including configuration, troubleshooting, performance optimization, and security hardening. 
• Design, implement, and maintain AWS infrastructure (EC2, S3, Lambda, IAM, RDS, ECS/EKS, CloudFormation/Terraform). 
• Ensure robust monitoring, logging, and alerting using tools such as CloudWatch, Grafana, Prometheus, or ELK. 
• Collaborate with developers to improve code readiness for deployment and production reliability. 
• Manage environment configurations and ensure consistency and version control across environments. 
• Lead incident response during production issues; conduct root-cause analysis and implement long-term fixes. 
• Establish and enforce best practices for deployment, configuration management, and operational excellence. 

Required Skills & Qualifications 

• 5+ years of experience in deployment engineering, DevOps, or site reliability engineering roles. 
• Strong proficiency in Python for automation and tooling. 
• Advanced experience with Linux systems administration (Ubuntu, CentOS, Amazon Linux). 
• Hands-on work with AWS cloud services and infrastructure-as-code (CloudFormation or Terraform). 
• Experience with containerization technologies such as Docker and orchestration platforms like ECS, EKS, or Kubernetes. 
• Strong understanding of CI/CD tools and automated deployment strategies. 
• Familiarity with networking concepts: DNS, load balancers, VPCs, firewalls, VPN, and routing. 
• Expertise with monitoring, alerting, and logging solutions. 
• Strong problem-solving and analytical skills; able to lead troubleshooting efforts. 
• Excellent communication and leadership abilities. 

JOB PROFILE: - SOFTWARE ENGINEER TRAINEE

• Experience with Web fundamentals like HTML5, JavaScript, CSS3, and JSP, etc.
• Good understanding of Object-Oriented JavaScript (OOJS), ES6,
• Hands-on exp in Web app development using modern client-side MVC frameworks using ReactJS
• Thorough understanding of ReactJs and its core principles
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Experience developing custom reusable components in ReactJS
• Proficient understanding of unit testing using JavaScript test frameworks like JEST
• Experience integrating REST APIs
• Ability to understand business requirements and translate them into technical requirements

Backend Developer/FullStack Developer - ANGULAR,JAVA

Key aspects of this role: 

• Maintain, update, and enhance ITSM environment including Incident, Request,  Problem, Change and Knowledge Management, Service Catalog, Service Portals,  SLAs, Discovery, and Integrations 
• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform. • Responsible for performing daily administration, issue resolution, and  troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need: 

• Minimum of 2 years of demonstrated experience in ServiceNow development and  configuration.  
• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.
• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform  interfaces (to other data sources) and the data within tables, import sets and the  CMDB. 
• Preferably certified in ServiceNow 

• Atleast 2 years of ServiceNow core development experience including web development experience (HTML, CSS, JavaScript) with up to 4 years total experience.

• Demonstrated proficiency with the ServiceNow Glide stack (Glide System, Record, Form)

Required skill set:

• Should have good hands on with ServiceNow
• Should be have good communication skills