ServiceNow Developer

Job Title : SDE 2 – Node.js (Zendesk)

Experience : 8 to 12 Years

Location : Bengaluru (Tesco Main Campus, Whitefield)

Work Mode : Hybrid (3 Days Work From Office)

Employment Type : Contract to Hire (1 Year+ Project)

Open Positions : 2

Notice Period : Immediate / Serving Notice / Max 20 Days Joiners Preferred

Role Overview :

We are looking for an experienced SDE 2 – Node.js professional with strong expertise in backend development, API integrations, and web technologies. The ideal candidate should be skilled in building scalable applications and working within Agile environments.

Mandatory Skills :

Node.js, JavaScript, HTML/CSS, jQuery, API & Middleware Integration, Full Stack Development, Agile (Scrum/Kanban)

Key Responsibilities :

• Design, develop, and maintain scalable applications using Node.js and JavaScript.
• Build and manage system integrations using APIs and middleware.
• Work on frontend technologies such as HTML, CSS, and jQuery.
• Collaborate with cross-functional teams in Scrum/Kanban environments.
• Deliver high-quality, maintainable, and efficient code.
• Quickly adapt to new technologies and business requirements.

Required Skills :

• 8+ years of software development experience.
• Strong expertise in Node.js and JavaScript.
• Experience with HTML, CSS, and jQuery.
• Hands-on experience with API integration and middleware solutions.
• Exposure to Agile methodologies (Scrum/Kanban).
• Strong problem-solving and communication skills.

Good to Have :

• Experience with Zendesk or similar tools such as Freshdesk, ServiceNow, Salesforce Service Cloud, or HubSpot

Interview Process :

• L1 : Technical Assessment (via Barraiser/Intervue)
• L2 & Further Rounds : Client technical discussions (2+ rounds expected)

We are looking for an experienced ServiceNow Service Desk & Administrator to join our team. The ideal candidate will have strong hands-on experience in ServiceNow administration, ITSM modules, and Service Desk operations. This role involves configuring, managing, and supporting the ServiceNow platform while ensuring efficient IT service delivery.

🔹 Key Responsibilities

✔ Administer, configure, and maintain ServiceNow ITSM modules such as Incident, Problem, Change, Request, Knowledge, CMDB, and Asset Management.

✔ Provide L2/L3 support for ServiceNow platform issues and ensure timely incident resolution.

✔ Configure business rules, client scripts, UI policies, workflows, notifications, and forms.

✔ Manage user roles, groups, ACLs, and security rules.

✔ Support Service Desk operations, including ticket triage, prioritization, and escalation.

✔ Perform platform upgrades, patches, and testing activities.

✔ Maintain technical documentation and user guides.

✔ Ensure ITIL best practices are followed across ServiceNow processes.

🔹 Required Qualifications

🎓 Bachelor’s degree in Computer Science / Information Technology or related field.

✔ 5+ years of experience in ServiceNow administration and Service Desk support.

✔ Strong experience with ITSM modules – Incident, Problem, Change, Request, Knowledge, CMDB.

✔ Hands-on experience with JavaScript and Glide API scripting.

✔ Knowledge of ITIL framework and service management best practices.

✔ Experience with ServiceNow integrations (REST, SOAP, LDAP, Active Directory ).

Job Title: BMC Helix ITSM / Remedy Developer

Experience: 5 – 10 Years

Location: Pune / Bangalore (Onsite)

Employment Type: Full-time

Notice Period: Immediate joiners / 0–15 days preferred

Skills:

BMC Helix ITSM, Remedy AR System, Smart IT, Digital Workplace, ITSM Modules, CMDB, Incident Management, Change Management, JavaScript, Workflow Customization, Integrations, REST APIs

Job Description:

Sanglob Business Services is hiring an experienced BMC Helix / Remedy Developers for immediate openings.

Key Responsibilities:

• Develop and customize BMC Helix ITSM applications
• Work on Incident, Change, Problem & Service Request Management modules
• Build workflows, filters, escalations and forms in Remedy AR System
• Integrate Helix with external applications/APIs
• Support Smart IT / Digital Workplace implementations
• Troubleshoot production issues and optimize existing workflows
• Collaborate with business and technical teams

Requirements:

• 5+ years in BMC Remedy / Helix
• Strong hands-on with ITSM modules
• Experience with AR System development/customization
• Good knowledge of integrations and APIs
• Good communication skills

Good to Have:

• Helix Digital Workplace
• CMDB / Discovery exposure
• ITIL knowledge

Apply:

Interested candidates can apply on Cutshort or share profiles directly.

Immediate joiners preferred. Referrals welcome.

Job Title: Deployment Lead (Python, Linux, AWS) 

Location: Coimbatore

Overview 

We are seeking an experienced Deployment Lead to oversee the end-to-end deployment lifecycle of our applications and services. The ideal candidate will have deep expertise in Python, strong Linux administration skills, and hands-on experience with AWS cloud infrastructure. You will work closely with engineering, DevOps, QA, and product teams to ensure reliable, repeatable, and scalable deployments across multiple environments. 

Key Responsibilities 

• Lead and manage deployment activities for all application releases across development, staging, and production environments. 
• Develop and maintain deployment automation, scripts, and tools using Python and shell scripting. 
• Own and optimize CI/CD pipelines (e.g., GitHub Actions, Jenkins, GitLab CI, or AWS CodePipeline). 
• Oversee Linux server administration, including configuration, troubleshooting, performance optimization, and security hardening. 
• Design, implement, and maintain AWS infrastructure (EC2, S3, Lambda, IAM, RDS, ECS/EKS, CloudFormation/Terraform). 
• Ensure robust monitoring, logging, and alerting using tools such as CloudWatch, Grafana, Prometheus, or ELK. 
• Collaborate with developers to improve code readiness for deployment and production reliability. 
• Manage environment configurations and ensure consistency and version control across environments. 
• Lead incident response during production issues; conduct root-cause analysis and implement long-term fixes. 
• Establish and enforce best practices for deployment, configuration management, and operational excellence. 

Required Skills & Qualifications 

• 5+ years of experience in deployment engineering, DevOps, or site reliability engineering roles. 
• Strong proficiency in Python for automation and tooling. 
• Advanced experience with Linux systems administration (Ubuntu, CentOS, Amazon Linux). 
• Hands-on work with AWS cloud services and infrastructure-as-code (CloudFormation or Terraform). 
• Experience with containerization technologies such as Docker and orchestration platforms like ECS, EKS, or Kubernetes. 
• Strong understanding of CI/CD tools and automated deployment strategies. 
• Familiarity with networking concepts: DNS, load balancers, VPCs, firewalls, VPN, and routing. 
• Expertise with monitoring, alerting, and logging solutions. 
• Strong problem-solving and analytical skills; able to lead troubleshooting efforts. 
• Excellent communication and leadership abilities. 

JOB PROFILE: - SOFTWARE ENGINEER TRAINEE

• Experience with Web fundamentals like HTML5, JavaScript, CSS3, and JSP, etc.
• Good understanding of Object-Oriented JavaScript (OOJS), ES6,
• Hands-on exp in Web app development using modern client-side MVC frameworks using ReactJS
• Thorough understanding of ReactJs and its core principles
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Experience developing custom reusable components in ReactJS
• Proficient understanding of unit testing using JavaScript test frameworks like JEST
• Experience integrating REST APIs
• Ability to understand business requirements and translate them into technical requirements

Backend Developer/FullStack Developer - ANGULAR,JAVA

Experience : 3 to 15 years

Location : Pune/Bangalore

Type of Employment : Permanent

Role : ServiceNow ITX

Qualification : B.E Computer or IT / MCS/ MCA equivalent

Job Overview :

The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience in any 1 or 2 of these ITAM, ITOM, CSM, SPM, PPM.

Key Responsibilities :

·        Support and maintain all technical aspects of ServiceNow platform.

·        Design and Develop OOTB and custom application on ServiceNow platform with primary focus on ITX and HRSD development

·        Owns the requirement gathering sessions collaborating with various stakeholders.

·        Convert user stories into technical solutions.

·        Possess the ability to work independently with minimal management supervision

·        Testing of new and existing functionality

·        Documentation of new and existing process

·        Train end users/stakeholders

Experience and Skills Required :

·        Relevant 3+ years of experience in developing application using ServiceNow platform (Development & administration )

·        Expertise with any 1 or 2 of these ServiceNow ITOM, ITAM, ITBM, HRSD, CSM, SPM, PPM.

·        Experience with Now mobile app.

·        Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS, Server Side scripting, Jelly Script, jQuery

·        Should have experience in integrations including AD, MID Server and third party tools using web services, SOAP, REST, etc.

·        Experience of Scoped application and Service Portal

·        Should have good understanding about domain separation

·        Excellent Analytical, Logical, communication and problem-solving skills

·        Should have ServiceNow CSA (Certified System Administrator)

·        ServiceNow Certified Application Developer

Nice to Have :

·        ITIL certified

·        Relevant ServiceNow Certified Implementation specialist

·        Adherence to agile development methods like SCRUM

• should have at least 5 years of proven experience in .net core with entity framework
• You need to work on the existing .net application to create new web APIs with the latest standards using the .net core in the entity framework
• Should have expertise in .net core using the entity framework
• Should be expertise in C# programming & OOPS concepts
• Should have good professional experience in ASP.Net, .Net Core, entityframework, ASP.Net MVC & Web API
• Expertise in .Net framework & Class libraries
• Very strong understanding of JSON, XML, XSD, XSLT
• Very strong knowledge of Web deployment & IIS
• Expertise in exceptional handling & best practices
• Good knowledge on SQL server & SQL
• Should have good communications skills
• Should be a Quick learner
• Should work independently
• Education qualification is graduation
• Expertise in building the APIs for the data-driven application
• Good to have the Azure deployment experience.
• Should be proactive and bring new ideas to the team
• Able to deep dive into code to fix the issues
• Should be expertise in creating and modifying the existing APIs

Key aspects of this role: 

• Maintain, update, and enhance ITSM environment including Incident, Request,  Problem, Change and Knowledge Management, Service Catalog, Service Portals,  SLAs, Discovery, and Integrations 
• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform. • Responsible for performing daily administration, issue resolution, and  troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need: 

• Minimum of 2 years of demonstrated experience in ServiceNow development and  configuration.  
• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.
• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform  interfaces (to other data sources) and the data within tables, import sets and the  CMDB. 
• Preferably certified in ServiceNow 

Required skill set:

• Should have good hands on with ServiceNow
• Should be have good communication skills