ServiceNow Developer

Immediate Hiring for L3 Support Backend .Net Developer Position

Job Description:

We are looking for a proactive and detail-oriented L3 Support Engineer to manage and resolve complex technical issues in our Online Travel Booking Platform. You will act as a bridge between customer support, QA, and development teams, with deep knowledge of application internals, APIs, databases, and cloud environments. Ideal candidates should have hands-on experience in .NET or any other backend stack and should be able to handle critical issues, automate support tasks, and contribute to platform stability.

Key Responsibilities:

1. Investigate and resolve complex issues reported by L1/L2 support or customers in production.
2. Perform deep-dive analysis of application logs, exceptions, database queries, and API interactions.
3. Handle incidents related to booking failures, payment mismatches, GDS/supplier API errors, and latency issues.
4. Coordinate with Engineering teams to identify bugs and ensure timely resolution.
5. Monitor system health, performance metrics, and alerts across services (flight, hotel, payment, user management, etc.).
6. Perform root cause analysis (RCA) and document it with action plans and preventive measures.
7. Build or improve internal tools/scripts to aid in faster triaging and resolution.
8. Own deployment verifications and hotfix validations in staging or production environments.
9. Support business continuity during high-traffic periods (e.g., holiday seasons, campaigns).
10. Maintain a knowledge base of recurring issues, resolutions, and platform behavior.

Required Skills :

Join us in our mission to inspire travellers and create unforgettable experiences! If you have the skills, experience, and enthusiasm to excel in this role, we'd love to hear from you.

3–6 years in Application Support / L3 Support / Backend Engineering

1. Strong knowledge of .NET Core / ASP.NET / C#, or any other backend language (Java, Node.js, Python, etc.)
2. Proficiency in debugging distributed systems and analyzing API and application logs.
3. SQL Server, PostgreSQL, or other RDBMS – query optimization, issue tracing.
4. Understanding of RESTful APIs, OAuth, third-party API integration (e.g., GDS, payment gateways).
5. Exposure to Azure / AWS / GCP – especially logging, monitoring, and app services.
6. Experience using tools like Postman, Fiddler, Kibana, Grafana, Azure Monitor, or similar.
7. Knowledge of microservices, CI/CD pipelines, and application containers (Docker, Kubernetes) is a plus.
8. Excellent communication skills to interact with cross-functional teams

Java back end developer

Chennai  

3+yrs

3 to 5 years Java,

Sprint Boot, Hibernate,

REST API Design Patterns SQL,

Oracle,

Table design

Technical Experience :

- Net development work experience

- Proficiency in NET Development with Asp.net and MVC.

- Strong object-oriented programming OOPS design skills, SOLID principles and proficiency in software design patterns

- Experience in database MS SQL Server.

- Experience with version control systems GitHub and Bitbucket

Professional Attributes :

1. Should have good communication Skills

2. Should be a good team player

3. Should be able to work independently and under pressure

4. Should have good logical and analytical thinking

Envoy combines technology and global immigration services to offer the only immigration management platform that makes it seamless for companies to hire and manage an international workforce. We empower companies to acquire the best talent regardless of where they are in the world; helps mobilize employees around the world to take advantage of business opportunities; and enables the management of entire global workforces, providing a strategic, proactive view into workforce and financial forecasting and compliance. We are a fast-growing, award-winning technology company, a leader in our space, and are backed by some of the country’s leading venture capital and growth equity firms.

Our Engineering Team

We have a passionate product engineering team that works on complex technical challenges, employs creativity, and constantly learns a variety of frameworks, tools, and technologies. While we are dedicated to delivering excellent product, we also believe having fun along the way motivates us to pour our heart into what we do. Our team has mastered development and delivery process, allowing the team to focus on designing, architecting, and crafting masterpieces.

We are growing rapidly and expanding our team in India, join our product engineering team to be part of this exciting journey.

 “Code is like humor. When you have to explain it, it’s bad.” – Cory House

Skills Required

• 2+ years of strong programming experience on .NET platform
• Experience with C#, ASP.NET Web API
• Experience with Angular or any front-end framework or passion to learn Angular
• Hands on experience with SQL
• Knowledge and experience with HTML, CSS, JavaScript

Expectations

• Quality is the key driver to successful delivery, ensure highly testable and quality deliverables
• Passion to learn and acquire new skills

Envoy Glonal is an equal opportunity employer and will recruit, hire, train and promote into all job levels the most qualified applicants without regard to race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, gender identification, veteran status, pregnancy, or any other protected classification.

Job Type: Full-time

CTC Offering : 3.6L PA to 6L PA

Job Location: Remote for 6-9 months due to the pandemic, then Mumbai, Maharashtra

Required experience:

• Minimum 1.5 to 2 year of experience in Web & Backend Development using Python with experience in some form of Machine Learning ML Algorithms

Overview

We are looking for Python developers with a strong understanding of object orientation and experience in web and backend development. Experience with Analytical algorithms and mathematical calculations using libraries such as Numpy and Pandas are a must. Experience in some form of Machine Learning. We require candidates who have working experience using Django Framework

Key Skills required (Items in Bold are mandatory keywords) :

1. Proficiency in Python 3.x based web and backend development

2. Solid understanding of Python concepts

3. Experience with some form of Machine Learning (ML)

4. Experience in using libraries such as Numpy and Pandas

5. Some form of experience with NLP and Deep Learning using any of Pytorch, Tensorflow, Keras, Scikit-learn or similar

6. Hands on experience with RDBMS such as Postgres or MySQL

7. Experience building REST APIs using DRF or Flask

8. Comfort with Git repositories, branching and deployment using Git

9. Working experience with Docker

10. Basic working knowledge of ReactJs

11. Experience in deploying Django applications to AWS,Digital Ocean or Heroku

KRAs includes:

1. Understanding the scope of work

2. Understanding and adopting the current internal development workflow and processes

3. Understanding client requirements as communicated by the project manager

4. Arriving on timelines for projects, either independently or as a part of a team

5. Executing projects either independently or as a part of a team

6. Developing products and projects using Python

7. Writing code to collect and mathematically analyse large volumes of data.

8. Creating backend modules in Python by building or reutilizing existing modules in a manner so as to

provide optimal deliveries on time

9. Writing Scalable, maintainable code

10. Building secured REST APIs

11. Setting up batch task processing environments using Celery

12. Unit testing prepared modules

13. Bug fixing issues as reported by the QA team

14. Optimization and performance tuning of code

Bonus but not mandatory

1. Nodejs

2. Redis

3. PHP

4. CI/CD

5. AWS

EXPERIENCE: 7 to 9 years in Java 2 Enterprise server side development. Must have applied knowledge of design patterns needed for building REST APIs and services for performance and scale.

SKILLS:

- Problem Solving and application of Object Oriented principles to development

- REST API development using Java, JAX-RPC,

- Server side development using Java, Spring Boot, Node.js

- Concurrent programming with Java

- Database programming in SQL with Oracle, MySQL or other RDBMs.

- Deployment to AWS and Kubernetes and building with Maven

- Affinity towards server side development

- Ability to understand existing code and re-engineer/re-factor/redesign.

- Written and spoken English communication and articulation.

NICE TO HAVE:

 - Working knowledge of GO Lang and Python scripting

- AWS Certifications

- Working knowledge of Elastic Search based persistence and search

- Secure coding practices

EDUCATION: Bachelor or Master's degree in Computer Science, Software Engineering or Information Technology or related disciplines.

• Support existing code of PHP webserver
• Proficient in PHP, JavaScript, jQuery, HTML, and MySQL
• Hands-on any PHP-based framework/CMS like Laravel, CakePHP, Zend, CodeIgnitor, Yii.
• Must write efficient code with documentation.
• Any Database: MySQL, MongoDB, NoSQL DBs, postgresql.
• Has experience debugging code.
• Analysis of current DB structure and change table structures as and when required
• Implementation of visual representation of DB data in the form of charts and graphs
• The eventual implementation of a new UI theme with customizations such as drop-down menu data, as well as linking the UI theme front-end with the back-end MySQL
• Implementation of new PHP web services for functions such as analytics, and new modules to existing services
• Ensure cross-platform compatibility of information retrieved from web services on
• Android and iOS platforms, in terms of Push Notifications, platform-specific issues, etc.
• Implementation of SSL security to all web services, logins, and API calls
• Familiar with XMPP would be a plus point.

Technologies

Must have                         Core JAVA, J2EE, Multithreading, OOPS, and Multiprocessing

Great to have                   RabbitMQ, Netty, XML, JSON, Messagepack

Huge Advantage:             Good at mathematics, statistics, complex data structures, algorithms, and design patterns

Other skills

• Ability to understand most complex and challenging problems and solve them from users’ view point
• Ability to create and present software designs (as per the aligned solution) to the product owner
• Ability to build and create modules from scratch.
• Ability to write, understand and deal with large code base
• Experience in understanding and implementing design patterns
• Ability to provide technical leadership to a team of equally talented, efficient and motivated engineers

Roles and responsibilities

• Responsible for solving the most complex and seemingly impossible problems related to variety of dimensions of software engineering. Dealing with Big Data to Complex Data Structures, From Inter Process Communication to sub 100 MilliSec server responses, From Distributed Systems to 99.999 Availability.
• Responsible for providing technical leadership to a team of 3-4 Engineers
• Responsible to drive delivery of a project/module and report to Product Owner
• Responsible for functional/technical tracking of a project/module

Responsibility Split

• 80% Technology, 20% Team management
• With 80:20 split this is definitely a technology oriented role suitable for geeks.