

Total experience Required: 7+ Years
Responsibilities:
- Develops ServiceNow software solutions using JavaScript, Web Services, MYSQL, XML, JSON
- Configuration Management (CMDB)
- Analyze system performance issues and determine performance enhancements
- Administration of Knowledge Base and Service Catalog
- Configure out-of-the-box workflows and create/maintain custom workflows
- Configure application related fields, forms, views, email notifications, acceptance roles and access controls
- Integrate ServiceNow application(s) with third party systems/applications via APIs
- Provides input to staff involved in writing and updating technical documentation such as user manuals
- Prepares reports on analyses
- Under general direction, independently develops, maintains and extends a stable production, development and testing middleware infrastructure while extending the functionality and enabling developers to use it via mentoring and formal training
- Independently develops, modifies, and implements moderately to highly complex information systems that are thorough and accurate and conform to MST standards
- Codes, tests, debugs, and documents assignments of moderate to high complexity
- Independently researches and resolves more complex technical problems
- May serve as project manager or team lead on complex projects
- Based on customer requirements, formulates/defines systems scope and objectives
- Researches, develops, codes or modifies architecture components that are well designed, efficient and conform to MST architectural standards
- When assuming the project manager role, manages day-to-day project-related activities for projects of moderate to high complexity
- Work with multiple business owners to move forward development and enhancements around the core ITSM applications including Incident, Change and Request in a Domain separated instance of ServiceNow
Qualifications for ServiceNow developer:
- Ability to set up data security via control rules, domain separation
- Bachelor of Science in Computer Science, a similar technical discipline, or comparable industry experience
- Minimum 3 years of experience supporting the implementation, configuration, and/or development of the ServiceNow tool

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