ServiceNow - GRC/IRM Developer

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

Job Title: Freelance Python Trainer (Workshop-Based)

Location: Thrissur & Ernakulam, Kerala

Duration: Few days (short-term workshops)

Type: Freelance / Contract

Compensation: Hourly pay (based on number of workshop hours)

About the Role

We are looking for an enthusiastic and skilled Python Trainer to conduct interactive, hands-on workshops for college students in Thrissur and Ernakulam. The sessions will introduce students to Python programming concepts, practical applications, and project-based learning.

Key Responsibilities

• Conduct engaging and effective Python training sessions (basic to intermediate level) for college students.
• Deliver content in a clear and interactive manner with a focus on practical implementation and hands-on exercises.
• Prepare and/or customize training materials, examples, and small projects relevant to the workshop.
• Clarify doubts, guide participants during coding sessions, and encourage active participation.
• Provide feedback to students and summarize key takeaways after each session.

Required Skills & Qualifications

• Strong proficiency in Python programming (core Python, data structures, libraries such as NumPy/Pandas, or basic automation).
• Prior experience as a trainer, mentor, or educator (preferred, but not mandatory).
• Excellent communication and presentation skills.
• Ability to engage and motivate students with varying levels of programming knowledge.
• Availability to travel to colleges in Thrissur and Ernakulam for in-person workshops.

Compensation

• Pay: Based on the number of training hours conducted.
• Additional travel allowance may be provided (if applicable).

Requirements:

• 4-6 years of experience in developing Enterprise Web Applications using Java/J2EE technologies with a good professional track record.
• Excellent knowledge in Core Java (J2SE) and J2EE technologies.
• Proficient knowledge in Servlets, JDBC & JSP.
• Good knowledge of Spring framework (MVC, Cloud, Data and Security. Etc) and ORM framework like JPA/Hibernate.
• Strong knowledge of Exception Handling, Collections, File I/O Streams, Interfaces, and logging mechanisms is a must.
• Experience in developing REST APIs and integration of third-party APIs.
• Proficient knowledge in SQL/PLSQL.
• Expertise in application/web server deployment and connection pooling techniques.
• Cloud deployment (AWS & Azure) will be an added advantage.
• Experience in Version Control tools like Git, Bitbucket, etc.
• Experience in data security and protocols is a must.
• Maven and IDE tools experience is a must.
• Multi-threading and serialization techniques knowledge is a must.
• Good understanding of end-to-end software development lifecycle.
• Ability to read and understand requirements and design documents.
• Good Analytical skills and should be self-driven. Good communication with interpersonal skills.
• Open to learning new technologies and domains.
• A good team player and ready to take up new challenges
• Languages: Java(J2SE), J2EE (Servlets, JSPs, JDBC)
• Databases: MySQL, Oracle, SQL Server, PostgreSQL.
• DB Script: SQL and PL/SQL
• Frameworks: Spring, Spring Boot, Jersey, Hibernate and JPA
• OS: Windows, Linux/Unix.
• Cloud Services: AWS and Azure (Good to have)
• Version Control tools: Git, Bitbucket.
• Deployment Servers: Tomcat, JBoss, and Web sphere
• Build Tools: Gradle/Maven

Expert FIORI / UI5 programmer

THIS IS A CONTRACT JOB (FREELANCE OPPORTUNITY)

·        Able to configure and customize standard S/4 Hana FIORI apps (Transactional, Factsheets. Analytical),

·        Has worked on Over View Pages and creating Analytical Fiori Apps

·        Customize Existing Custom Developed UI5 Applications

·        Working with the Standard FIORI app and their Enhancements

·        Able to work with ECC/S4 as a backend using Restful services

·        Strong Communication and presentation skills as will be required to work closely with CXOs on their reporting requirements.

·        Able to Work closely with the ABAP team to design and build backend services.

As an account executive at Prompts Daily, you will be at the forefront of our sponsorship sales efforts. Here are our core values. Your responsibilities will include:

• Email communication: Build rapport with our current clients and create sponsorship packages for them in our newsletter. Here’s our sponsorship page.
• Prospecting New Sponsors: Identify and engage potential sponsors for our newsletter through various channels, inbound, and outbound (cold outreach, warm intros etc.)
• Closing and Processing Sponsors: Take charge of the entire sales cycle - from prospecting potential sponsors to closing deals and facilitating the processing of sponsorships, ensuring a seamless collaboration with sponsors.
• Content Collaboration: Collaborate with the content team to integrate sponsorships seamlessly, ensuring a win-win for both sponsors and our audience.
• Sales Strategy Development: Develop and refine sales strategies based on market trends and feedback, continuously improving our sales approach.

Qualifications

• Experience in Ad Sales: Preferably 2+ years of experience in ad sales, preferably in the newsletter or media industry. Bonus points if you've closed $1M+ deals before (combined) and ideally $50k+ deals (singular). Not required!
• Proactive Approach: A proactive approach to identifying and pursuing potential sponsors, with a knack for opening doors and establishing relationships.
• Excellent Communication Skills: Strong verbal and written communication skills, with the ability to present sponsorship packages compellingly.
• Team Collaboration: Experience working in collaborative environments, partnering with cross-functional teams to achieve business goals.
• Tech Stack: familiarity with CRMs, Airtable, Superhuman (for email and follow ups)

• Should be responsible for Scrum Master role and taking care of proper Daily Stand Up Meeting with the team and ensure team efficiency & unblock them by resolving their concerns.
• Taking care of complete Product backlog of the Product which is going to be developed or under development.
• Should be able to define proper Sprint Cycle & timeline for particular sub-part of the Product. Should be able to plan the Sprint items in such a manner that there is some needful & working sub-part of the Product is coming out at the end of every Sprint Cycle.
• Should be able to update Product Owner timely if there is any issue/challenge in the development team.
• Should be able to timely raise alarm / red flag to Senior Management/Product Owner if there is any major challenge in the Product.
• Should be able to manage team leave plans and then accordingly planning the Sprint Cycle.
• Take care of end-to-end timely and quality delivery of the complete product.
• Additionally , should be responsible for validating the product and ensure the quality of the product by identifying the bugs in the product. Should be able to timely update the development team for the bugs and push the dev team to timely resolve the bugs/issues.

 About Siloho:

SILOHO began its journey as a comprehensive home furnishing brand and today has transformed into a one-stop solution for all your home furnishing requirements. 

SILOHO is the brainchild of Shan Gehlot and Pranshu Sharma, both Engineers and Graduates of the Indian Institute of Technology, Bombay. With extensive experience in technology, real estate, and home furnishings, the partners at SILOHO employ razor-edge technology to help clients envision and furnish interior designs of their ideal homes within a cost-effective budget. 

We have a strong team of heads and hearts, working tirelessly to design homes that reflect our client's personalities. We have also expanded our scope of service with affordable interior designs, customized visualization with 3D software along with a full package with tailored costs, and administering the hand-over process for a smooth transition.

About The Job

We're seeking a skilled project management specialist to conduct modular focused residential interior fit-out projects in partnership with the design and site delivery teams.

4 Tier Essential Responsibilities:

Administrative:

1. You will coordinate communication and foster collaboration between all the stakeholders of the assigned project.
2. You will also work closely with the design team, production operations team, logistics team, and installers to ensure a high standard of execution and customer experience.

Project Management:

1. You will be accountable for project deliveries, and managing the overall building of interior projects assigned.
2. You will help in defining and implementing criteria for quality, cost control, and timely management of the projects in the region.
3. You will be liable for guiding and managing coordination with the vendors and business partners throughout the project lifecycle.

Execution:

1. Coordinating with the design professionals, consultants, and clients while successfully directing the Site Supervisors, Estimator, and other construction-related personnel in planning, coordinating, and safely completing the work by the contract documents schedule, and budget.
2. You will ensure that the designated projects are completed within the timetable while satisfying client needs, quality parameters, and design guidelines.
3. You will also serve as the point of contact for escalations between the Client (or his representative) & Siloho, as and when required, and ensure that the projects are delivered on time within Siloho quality standards.

Reporting:

1. You will appoint and qualify formal reporting arrangements on project progress for the Clients and Company.

Desired Skills & Qualifications:

Graduate with minimum 3 years of Core interior industry experience in Fit Out works.

Desired Industries

Architecture and Planning, Design Services, Construction, and Real Estate

General Skill Sets

1.  Fierce attention to detail and no-compromise attitude towards quality.
2.  Understanding of individual trades and subcontractors appropriate to interior fit-outs
3. Process-driven project management professional with quick problem-solving skills
4. Exceptional interpersonal and multitasking skills to confront clients, vendors, and internal teams.
5. Entrepreneurial passion & ownership.
6. Ability to break down complex ideas and convey them efficiently
7. Proficiency in MS Word/Google Docs, Excel/Google Sheets.

Senior UI Developer

Role Objectives 

• Participate in complex design and software development tasks within schedule, task, and quality guidelines set in conjunction with the Senior Platform Specialists and Platform Architect
• Hands-on development and implementation of solutions including configuration of platform components and custom development
• Tasks associated with testing and documentation of solution implemented 

 Also

• Must be capable of coding and unit testing their code

• Team player with good interpersonal skills

• Should have strong analytical skills
• Good communication skills
• Handlinh several priorities and delivering results in time in a high-pressure, dynamic environment.