ServiceNow - GRC/IRM Developer

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Role: Junior Video Editor

Location: Bangalore

Do you have a knack for turning raw footage into compelling visual stories? If so, we're looking for a Junior Video Editor to join our team!

Responsibilities:

• Edit and assemble raw footage into polished videos, ensuring logical sequencing and smooth transitions.
• Collaborate with the creative team to understand project objectives and deliver videos that align with brand guidelines.
• Utilize Adobe Creative Suite, particularly Adobe Premiere Pro and After Effects, to edit videos effectively and efficiently.
• Incorporate motion graphics and visual effects using After Effects to enhance the overall quality of the videos.
• Apply basic sound design and color grading techniques to achieve the desired audiovisual impact.
• Take ownership of assigned projects and meet deadlines while maintaining high standards of quality.
• Stay updated with industry trends and new editing techniques to continuously improve your skills.
• Maintain a well-organized library of assets, project files, and completed videos.
• Willingness to travel to various locations for on-site shoots as required.

Qualifications:

• Minimum of 3 years of experience working with Adobe Creative Suite, particularly Adobe Premiere Pro and After Effects. Freshers should also apply.
• Proficiency in motion graphics software, particularly After Effects, is essential.
• Basic understanding of sound design and color grading is a plus.
• A strong portfolio demonstrating creativity, technical skills, and an understanding of visual storytelling.
• Enthusiastic and passionate about video editing and storytelling.
• Good communication skills to effectively collaborate with team members and clients.
• Ability to work under pressure and meet tight deadlines.
• Flexibility to travel for shoots when needed.

Note: This position is based in Bangalore. Candidates with a background in filmmaking, video editing, motion graphics, and basic sound design and color grading skills are encouraged to apply.

Job description

Who we are looking for

· A Natural Language Processing (NLP) expert with strong computer science fundamentals and experience in working with deep learning frameworks. You will be working at the cutting edge of NLP and Machine Learning.

Roles and Responsibilities

· Work as part of a distributed team to research, build and deploy Machine Learning models for NLP.

· Mentor and coach other team members

· Evaluate the performance of NLP models and ideate on how they can be improved

· Support internal and external NLP-facing APIs

· Keep up to date on current research around NLP, Machine Learning and Deep Learning

Mandatory Requirements

· Any graduation with at least 2 years of demonstrated experience as a Data Scientist.

Behavioural Skills

· Strong analytical and problem-solving capabilities.

· Proven ability to multi-task and deliver results within tight time frames

· Must have strong verbal and written communication skills

· Strong listening skills and eagerness to learn

· Strong attention to detail and the ability to work efficiently in a team as well as individually

Technical Skills

Hands-on experience with

· NLP

· Deep Learning

· Machine Learning

· Python

· Bert

Preferred Requirements

· Experience in Computer Vision is preferred

Contact - Subhra

They consult with clients to determine the scope of website development projects, implement SEO strategies to increase traffic flow to websites, and maintain websites.

To manage customer queries and cold calling for a B2B Website Process in International Market.

Will be responsible for new business development (Acquiring new business ) and maintain relationship with new and existing clients.

Would be dealing in Web/Mobile App and Digital Marketing Domain.

Preparing progress updates and documenting website development processes.

Desired Candidate Profile

Fluency in English is mandatory

Should have minimum 6 months experience in Website process.

Basic knowledge in computer operation.

Learning mindset.

Perks and Benefits

Five days working, saturday & sunday fixed off

Fixed Salary with huge incentive

Growth Opportunity Skills:- Communication Skills, Outbound marketing and International sales

• Core knowledge of PHP and Laravel frameworks

• Fundamental understanding of front-end technologies like HTML5, CSS3, and JavaScript. Check if the CSS, HTML, and JavaScript are accurate and consistent across different apps

• Basic knowledge in SQL and NoSQL databases is a plus.

• Build and maintain innovative web applications and websites using modern development tools.

• Document and continuously update the development process, project components, and task progress based on Organization requirements

• Solid experience working with PHP, the latest Laravel version.

• Design and maintain databases.

• Optimize performance by performing UI and back-end tests

• Scale, expand and improve our websites and applications, Perform debugging and troubleshooting on apps.

• Effectively communicate with clients and other teams when needed

• Update on current industry trends and emerging technologies and apply them to the development process

• Lead the tech team on daily project development including legacy system refactor and new feature implementation
• At least 4+ years of people management experience.
• Design, build and maintain our trading systems that deal with trade matching, accounting, financial reporting, liquidity, and risk management.
• Articulate a long-term vision for maintaining and scaling our trading systems.
• Liaise with business, product team members, and senior leadership to turn our product and technical vision into a tangible roadmap.

Minimum Qualifications:

• Experience in leading a team to design and build services that are highly scalable and robust.
• 5+ years of professional experience with at least one of the following languages: Go (preferred).
• Solid knowledge of multithreading, enterprise integration pattern, microservice.
• Fluent English speaker.
• Bachelor's degree in a technical field

Nice to have:

• Full-stack experience: knowledge of Javascript React, IOS and Android app development.
• Knowledge of Ethereum-like blockchains.
• Experience in crypto exchange development.
• Experience in building systems in the finance industry.
• Familiar with DevOps work with AWS or GCP

Conditions:

• Do something meaningful; Be a part of the future of financial technology and the no.1 company in the industry
• Fast-moving, challenging and unique business problems
• International work environment and flat organization
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire

• 5-7 years of relevant product design, development and testing experience
• Strong technical skills in java springboot/MVC frameworks, reactjS. API development, Cloud native solutions like lambda, azure functions is good to have.
• Database – primarily Mongo DB, Knowledge of postgres /MySQL is good to have
• DevOps - Knowledge of DevOps will be good to have
• API - Preferred experience with one of API gateway platform (Apigee, Mulesoft, Kong, WSO2)
• Good communication skills, with an ability to express and understand complex technical concepts.
• Strong analytical, problem-solving, and conceptual skills.
• Ability to work under pressure and meet tight deadlines.
• Experience of working with globally distributed teams.
• Innovative and Self learner for mentoring and problem resolutions.
• Ability to mentor and manage product teams