Servicenow TSM or CSM Developer

Job Title: Full-Stack developer

Experience: 5 to 8+ Years

ASAP Start Immediately

Key Responsibilities

Develop and maintain end-to-end web applications, including frontend interfaces and backend services.

Build responsive and scalable UIs using React.js and Next.js.

Design and implement robust backend APIs using Python, FastAPI, Django, or Node.js.

Work with cloud platforms such as Azure (preferred) or AWS for application deployment and scaling.

Manage DevOps tasks, including containerization with Docker, orchestration with Kubernetes, and infrastructure as code with Terraform.

Set up and maintain CI/CD pipelines using tools like GitHub Actions or Azure DevOps.

Design and optimize database schemas using PostgreSQL, MongoDB, and Redis.

Collaborate with cross-functional teams in an agile environment to deliver high-quality features on time.

Troubleshoot, debug, and improve application performance and security.

Take full ownership of assigned modules/features and contribute to technical planning and architecture discussions.

Must-Have Qualifications

Strong hands-on experience with Python and at least one backend framework such as FastAPI, Django, or Flask, Node.js .

Proficiency in frontend development using React.js and Next.js

Experience in building and consuming RESTful APIs

Solid understanding of database design and queries using PostgreSQL, MongoDB, and Redis

Practical experience with cloud platforms, preferably Azure, or AWS

Familiarity with containerization and orchestration tools like Docker and Kubernetes

Working knowledge of Infrastructure as Code (IaC) using Terraform

Experience with CI/CD pipelines using GitHub Actions or Azure DevOps

Ability to work in an agile development environment with cross-functional teams

Strong problem-solving, debugging, and communication skills

Start-up experience preferred – ability to manage ambiguity, rapid iterations, and hands-on leadership.

Technical Stack

Frontend: React.js, Next.js

Backend: Python, FastAPI, Django, Spring Boot, Node.js

DevOps & Cloud: Azure (preferred), AWS, Docker, Kubernetes, Terraform

CI/CD: GitHub Actions, Azure DevOps

Databases: PostgreSQL, MongoDB, Redis

Duties and Responsibilities

 Troubleshooting the complex/multi-domain/ incidents, that require design changes or involvement

of OEMs, on the network and services that are escalated by L2 Resolver Group while adhering to

SLA/KPIs

 Providing L3 level of Network and Service Assurance support for enterprise network on routing

and switching and is comprised of Cisco based WAN/ LAN / WLAN and SDWAN technologies

 Carrying out complex network change events.

 Acting as the architect for the projects in the day 2 scenario

 Provide design and deployment guidance on new enterprise sites, make configuration pack and

deploy it on ground.

 Raising TAC cases with OEMs and drive the resolution of complex incidents

 Coordinating with the fault management teams of the CSPs for the resolution of access link

issues

 Working directly with OEMs for upgrades for EoL/EoS based Life Cycle Management.

 Designing and implementing the final fix for resolving the complex incidents in coordination with

OEMs or CSPs.

 Representing the Operations team in architectural and roadmap discussions along with the

customer

 Analyzing the technological advancement in the industry and acting as the technical advisor to

the customer

 Assisting the Major Incident resolution by actively participating in the process.

🔥 About this role

We are building our founding team and are looking for folks who are excited to get their hands dirty in a 0 to 1 journey.

If you are expecting a working playbook that you can scale, we are probably not the right fit for you at this point.

However, if you are excited about creating the playbook from scratch, we would love to hear from you 🙂

You will work closely with the founders.

We are looking for a versatile, enthusiastic content marketer with an inclination towards digital long-form content to join our founding team.

As the second member of our marketing team, you'll need to possess a strong drive, take ownership of your work, and have an insatiable desire to take action and make things happen 🚀

We don’t write content for the sake of writing content - we only write content that genuinely adds value to our users.

You will be responsible for developing engaging, high-quality, and SEO-friendly content.

Your primary focus will be on creating original content that attracts and engages our target audience, solves their problems, drives organic traffic, and promotes brand awareness.

You will be working closely with the founders and product teams to ensure that the content you produce stays relevant, user-friendly, and SEO-friendly at all times.

You will play a pivotal role in shaping our brand's voice and message and ensuring that our content is engaging and relevant to our target audience.

You will be required to:

• Develop a deep understanding of the user, their pain points, stage of the journey and intent
• Create content formats like videos, blog posts, email campaigns, webinars, eBooks, whitepapers, templates, guides etc, constantly keeping in mind our ICP and buyer persona.
• Hustle your way to find channels to promote the different forms of content that you will create
• Ensure that the content we produce reflects your understanding of their pain points and actually solves it through your content
• Frequently conducting keyword research and incorporating best SEO practices in the content you produce
• Set up personal processes to improve the efficiency and effectiveness of the writing process: Strive to get to the published stage with minimal reviews
• Ensure all-around consistency with regard to the style, fonts, images and tone
• Research competitors and industry trends to come up with content pegs that communicate our USPs and strengths to the correct TG
• Publish high-quality, compelling content within established timelines to achieve outcomes
• Work towards minimizing the time for research by curating high-quality sources for research

📎 Key qualifications

• Minimum 3 years as a content marketer, or similar role in a B2B SaaS company.
• Portfolio with work samples showcasing your writing skills with different forms of content.
• Tech-savvy with the ability to do deep research and explain complex technical matters in a simple manner without using jargon.
• Excellent skill at researching new and obscure topics online.
• Excellent command of the English language (grammar and vocabulary) and a passion for crafting compelling and creative content.
• Excellent communication, verbal, and interpersonal skills.
• Comfort in using tools like Ahrefs, SEMrush, Buzz Sumo, Webflow, Uber Suggest, and ChatGPT, among others.
• Motivated self-starter who likes a fast-paced work environment with multiple active projects.
• Grit and curiosity to learn new topics in great depth.
• Ability to build, manage and motivate a team.
• Self-driven individual with high ownership and strong work ethic
• Previous entrepreneurial experience is a huge plus.
• Experience catering to CFO persona is a plus.
• Familiarity with billing systems, CPQ and accounting systems is a plus.
• Not taking yourself too seriously :)

🤝Good To Have:

• Experience working for an early-stage startup
• Experience with finance/accounting terms or Fintech software
• Experience with hiring and managing interns

1. Follow the sales process of pre-sales, client servicing, and post sales.
2. Fulfilling all the targets set by the company on a monthly and quarterly basis.
3. Making presentations and pitching to the corporate and individual clients.
4. Attending client meetings with the senior team and follow up for the same.
5. Customer relationship management with new and old clients.
6. Proactively engage in the sales cycle from cold calling to follow ups
7. Bifurcation of leads and updating  the sales funnel on regular intervals
8. Identify issues and opportunities for us to develop new business or cross-sell

1. Prepare and deliver appropriate presentations on products and services.
2. Participate on behalf of the company in exhibitions or conferences.
3. Proven experience as a Sales Executive or relevant role.
4. Proven interaction with architect preferred, not required

Must have:

1. Proficiency in English.
2. Excellent knowledge of MS Office.
3. Thorough understanding of marketing techniques.
4. Fast learner and passion for sales.
5. Self-motivated with a results-driven approach.
6. Aptitude in delivering attractive presentations.
7. Bachelor's degree.

Required Skills:

1. Strong BA with presentation skills
2. US Customer Engagement experience
3. Self-driven – should be able to independently work towards the business objective.
4. Should have past experience of program management
5. Strong communication skills.
6. Must be flexible to work in overlapping times with US PST timezone.