Servicenow TSM or CSM Developer

WHAT YOU’LL DO:

• Lead in the design and development of robust, scalable, and efficient software solutions, ensuring the highest standards in all aspects of software development.
• Design and implement high-quality, test-driven, scalable backend code for various client projects using TypeScript and Nest.js Develop and maintain APIs to support consuming teams.
• Work closely with frontend teams to optimize REST API integrations, ensuring efficient data fetching and caching strategies.
• Create and maintain documentation, implement and follow best practices for development workflow.
• Partner closely with Project Managers and other teams to ensure the successful delivery of significant software projects, coordinating resources and managing timelines for smooth project execution.
• Efficiently prioritizes and plans complex tasks, and influences a respectful, inclusive work environment, fostering continuous learning and growthContribute innovative ideas to ensure we deliver the best solutions for our clients.
• Act as a technical mentor to more junior engineers, fostering a culture of continuous learning and improvement.

WHAT WE’RE LOOKING FOR:

• Strong proficiency in English (written and verbal communication) is required.
• Experience working with remote teams in North America and Latin America, ensuring smooth collaboration across time zones.
• Deep expertise with Typescript and NestJs framework.
• Experience with authentication workflows and authorization mechanisms (OAuth, JWT)Experience with testing frameworks and best practices, including unit testing, integration testing, and e2e testing.
• Solid understanding of web technologies in general.
• Solid understanding of backend design patterns.
• Experience with designing applications that use and consume databases (SQL, ORM, etc).
• Extensive experience with building and maintaining versioned APIs Strong knowledge of GCP or other equivalent cloud platforms.
• Understanding of containerization technologies for development environments.
• Experience with messaging systems and patterns, ideally with tools like Google Pub/Sub or equivalentExperience with CI/CD pipelines for deployments (GitHub Actions preferred).
• Knowledge of security best practices, including CSP and OWASP Top 10, Ability to communicate effectively with technical and non-technical stakeholders.
• You should feel comfortable explaining technical concepts in simple terms.
• Experience working in fast-paced, Agile environments, balancing priorities across multiple projects.
• Experience mentoring junior engineers and leading development teams.

Nice to Haves:

• Experience with Algolia, Ninetailed, and Salsify
• Experience with front-end technologies like React and frameworks like NextJs
• Experience with Terraform and DevOps principles
• Certification in Cloud Development on any modern platform

Job Title: International Ticketing Agent

Location: Kolkata

Experience: 2-5 years

About the Role:

We are seeking a detail-oriented and customer-focused International Ticketing Agent to join our travel operations team. The ideal candidate will have hands-on experience with global airline bookings, fare calculations, and GDS systems (such as Amadeus, Galileo, or Sabre). You will be responsible for handling international ticketing, reissuances, cancellations, and providing top-tier customer service to our clients.

Key responsibilities:

·       Manage international flight bookings for clients, including ticket issuance, reissuance, cancellations, and refunds.

·       Verify itineraries, fare rules, and taxes to ensure accurate and cost-effective ticketing.

·       Handle travel-related queries and provide solutions via email, phone, and chat in a professional manner.

·       Ensure compliance with airline policies, visa requirements, and travel regulations.

·       Maintain updated records of bookings, transactions, and communications.

Requirements:

·       Minimum 1–3 years of experience in international ticketing.

·       Proficiency in at least one GDS system (Amadeus, Galileo, or Sabre).

·       Strong knowledge of international routes, airline fare structures, and travel policies.

·       Excellent communication skills (verbal & written).

·       Ability to handle high-pressure situations and resolve issues efficiently.

·       Attention to detail and a proactive problem-solving attitude.

·       Flexibility to work in shifts if required.

Shift timing:

·       Morning Shift: 10:30 am – 7 pm

6 days working (Monday – Saturday)

Headless Development: Lead the frontend development of our Shopify app, including

building new features, revamping existing functionalities, and optimising performance.

User Interface Design: Collaborate with the design team to implement responsive,

pixel-perfect UI components that align with our brand’s aesthetic and provide an intuitive

user experience.

Custom Theme Development: Create and customise Shopify themes to enhance the

visual appeal and functionality of our online store, ensuring compatibility with various

devices and browsers.

Integration and API Management: Work with third-party APIs and Shopify's API to integrate

necessary functionalities, such as payment gateways, shipping solutions, and marketing

tools.

Performance Optimization: Continuously monitor and improve the app’s performance,

ensuring fast load times, seamless navigation, and a smooth user experience.

Collaboration: Work closely with cross-functional teams, including backend developers,

designers, marketers, and product managers, to deliver high-quality solutions on time.

Code Review and Best Practices: Maintain clean, modular, and reusable code. Participate

in code reviews and ensure adherence to best practices in frontend development.

Troubleshooting and Debugging: Identify and resolve issues, bugs, and performance

bottlenecks in a timely manner to ensure a seamless user experience.

Documentation: Create and maintain comprehensive documentation for code, processes,

and development workflows.

Overview of the Job:

We are looking for developers who are passionate about working in a highly entrepreneurial setup

developing products for enterprise clients and vendors in the Supply chain finance paradigm.

You will join a dynamic and fast-paced environment and work with cross-functional teams to design, develop and build products that deliver the company’s vision and strategy.

Overview of the Function:

The incumbent will work closely with the engineering leads and engineering managers along

with the product team on deploying and testing existing and potential products.

The Product and Engineering team conceptualizes designing, develop and customize

products.

Reporting to:

The incumbent will be working closely with the Engineering Lead.

Best things about the job:

• Working in a highly entrepreneurial setup with a visionary team passionate to help scale new

heights of business success.

• Exposure to exploring limitless possibilities and ideas no matter how impossible they may

seem today.

Your Role:

• Manage design projects across the entire product lifecycle and multiple product launches

• Prioritizing and articulate product and product features, and working cross-functionally with

engineers, product manager and Design Team to bring these products and features to reality

• Hands-on with design and challenges in interfaces

• Rapidly produce multiple concepts and prototypes; knowing when to apply pixel-perfect

attention to detail, and when to make low-fi sketches and prototypes.

• Making things happen execute good ideas that come from team, and make sure that the

whole team is doing its best work.

• Comfortable in working for interface designing

Skill Set:

• Expert Knowledge on Angluar Framework (8 and above)

• Hands On expertise on HTMS , CSS and JS.

We are seeking Software Engineers for developing Html5 based content for various target platforms like Android, IOS, and Windows. Primary responsibility will be to create new Html5 Games and modules with new features, translating new design idea, concepts, and requirements into a live interactive module.

Job Description:

Responsibilities:
· Transforming ideas into functional games.
· Design, build, and maintain efficient, reusable, and reliable code.
· Create/update web modules (games/engines/templates)
· Responsible to handle game singlehandedly.

Skills:
· Strong understanding of object-oriented programming.
· Strong knowledge of how the web works and different kind of optimization techniques. · Deep dive onto different HTML5 Game Frameworks used in the industry like CreateJS, Phaser.io, PixiJS, Cocos2d-X.
· Knowledge of how the game physics works.
· Strong & excellent knowledge of Html5 development with Html5 APIs, Canvas, Object       Oriented JavaScript, jQuery, bootstrap, desktop and portable device based web     application & modules development.
· Good Problem solving and analytical skills.
· Strong Debugging skills.
· Proficient knowledge of code versioning tools such as Git and SVN.
· Knowledge of E-Learning Interactive Content Development Skill Requirements.
· Good Communication skills and ability to work with a team of peers.
· Prior experience with educational content development is a plus.

Qualifications and Experience:

Education – B. Tech, MCA

At least 1-4 years’ experience of developing HTML5 games.

Looking For Rocket Singh, Who can Make us fly.

Our client servicing professionals focus on managing clients, maintaining a long term relationship with clients and maximizing sales opportunities within them. This position allows you to build productive, professional relationships with key personnel in assigned client accounts. 

Our top client servicing professionals are passionate and driven in order to produce top results, all the while maintaining integrity.Position holder will be an individual contributor, responsible to generate revenue through serving existing clients, managing their retention and renewal year on year and upsell.

Exp : 1 yr + Minimum. 

Job Summary:

• To generate leads along with assigned team & Identify decision makers within targeted leads and initiate the sales process.
• To manage time and work flow and create effective client meeting plans.
• To penetrate all targeted key accounts and originate upselling opportunities for the companies products and services.
• To set up and deliver sales presentations, product/service demonstrations on daily basis.
• Will be responsible for key client retention, per key client revenue optimization & renewals.
• To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure.
• To be an interface between the customer and internal support teams to ensure that the customer receives the best possible service from the company.
• Ensure High Class Service delivery to identified key clients.
• Closely monitoring of work in progress, customer complaints and accounts receivables.
• To ensure that all payments are collected as per the companies payment terms.
• Ensure adherence to sales processes and requirements.
• Achievement of monthly, quarterly & yearly business plan.

Knowledge:

Knowledge and application of sales & servicing techniques such as: Seek Opportunity, Rapport building, selling on emotion, ownership, building value in the product, and upselling.