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Servicenow TSM or CSM Developer
Servicenow TSM or CSM Developer
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Servicenow TSM or CSM Developer

Nishanth Rajan's profile picture
Posted by Nishanth Rajan
4 - 6 yrs
₹4L - ₹15L / yr
Bengaluru (Bangalore), Pune
Skills
ServiceNow
CMDB
Scripting
skill iconJavascript
Integration
RESTful APIs

Job Title: Senior Developer – ServiceNow (TSM/CSM – Telecom Domain)


Role Overview:

We are seeking a highly skilled Senior ServiceNow Developer with a strong background in either Telecommunication Service Management (TSM) or Customer Service Management (CSM), with hands-on telecom domain experience. This is a technical lead role focused on developing scalable, maintainable ServiceNow applications and integrations tailored for communication service providers (CSPs).

The ideal candidate will have at least 5 years of experience in ServiceNow development, solid scripting and integration expertise, and deep understanding of ITIL processes and telecom service modeling.

⚠️ Note: We are specifically looking for candidates with practical experience in CMDB development and the TSM/CSM domain. Prior candidates with limited hands-on experience or inability to demonstrate scripting proficiency will not be considered.

Key Responsibilities:

  • Lead configuration and customization of ServiceNow modules – primarily TSM (Change, Problem, Incident, Service Order Management, Technical Catalog, Inventory) or CSM in telecom use cases
  • Work closely with architects and business analysts to implement solutions aligned with CSDM, telecom data models, and TM Forum frameworks
  • Develop REST/SOAP-based integrations with external OSS/BSS platforms, network management systems, and other IT tools
  • Write clean, efficient JavaScript-based scripts (Business Rules, Script Includes, UI Policies, Client Scripts, etc.)
  • Build and manage Service Portals, Catalog Items, and associated workflows using Flow Designer and IntegrationHub
  • Design and implement CMDB structures relevant to telecom resources (CFS/RFS layers) and manage relationships via CI classes
  • Implement automated testing (ATF) and follow CI/CD best practices using update sets and DevOps tools
  • Troubleshoot complex production issues across TSM/CSM workflows and propose platform optimizations
  • Mentor junior developers and contribute to platform documentation, review processes, and governance best practices

Required Skills & Experience:

  • 5+ years of ServiceNow development experience, with a minimum of:
  • 2+ years in ServiceNow TSM (preferred)
  • Or CSM module experience with telecom domain projects
  • Deep expertise in ServiceNow APIs, custom scripting, and REST/SOAP integrations
  • Strong understanding of telecom service modeling (CFS/RFS/resource mapping)
  • Hands-on experience with:
  • CMDB and CSDM modeling for telecom services
  • Incident, Change, Problem, Case Management workflows
  • Service Portals, Business Rules, Client Scripts, UI Policies
  • Experience implementing Service Order Management, Service Inventory, and Technical Catalog in telecom
  • Familiarity with TM Forum APIs and standards (eTOM, SID, TMF620, TMF641)
  • Knowledge of ITIL processes and best practices for support and service delivery

Preferred Qualifications:

  • ServiceNow Certifications:
  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Certified Implementation Specialist – TSM or CSM
  • Prior experience with OSS/BSS systems like Amdocs, Netcracker, Ericsson, or Nokia
  • Exposure to 5G, SDN/NFV, network slicing, or cloud-native network architectures
  • Experience with Automated Test Framework (ATF), Scoped Apps, and UI Builder

⚠️ Important Candidate Evaluation Notes:

  • Candidates must demonstrate hands-on experience in:
  • TSM or CSM in a telecom setting
  • CMDB development and customization
  • Scripting and API development (evaluated during technical screening)
  • Candidates unable to clearly articulate their work in TSM/CSM modules or complete basic script evaluations will not move forward


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About tewobo

Founded :
2024
Type :
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Size :
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