
As a ServiceNow Developer, you will be responsible for the design, development, implementation, customization, and support of ServiceNow solutions. You will work closely with business stakeholders, IT teams, and end-users to translate requirements into efficient and effective ServiceNow applications. Your expertise in ServiceNow platform development, configuration, and Administration will be crucial in delivering high-quality solutions that streamline processes and enhance productivity.
Responsibilities :
- Design and develop ServiceNow applications, modules, workflows, and forms based on business requirements and best practices.
- Customise and configure ServiceNow modules, including Incident Management, Change Management, Problem Management, and Service Catalogue, to meet specific business needs.
- Collaborate with cross-functional teams to gather requirements, analyze business processes, and propose innovative solutions using the ServiceNow platform.
- Create and maintain technical documentation, including system design specifications, test plans, and user manuals.
- Perform ServiceNow platform upgrades, enhancements, and integrations with third-party systems as needed.
- Conduct thorough testing and debugging of ServiceNow applications to ensure functionality, stability, and performance.
- Provide ongoing support and maintenance of ServiceNow applications, troubleshoot issues, and resolve incidents and service requests.
- Stay up-to-date with the latest ServiceNow releases, features, and functionalities and evaluate their potential impact on the organization.
- Collaborate with administrators and other developers to establish development standards, guidelines, and best practices for ServiceNow platform usage.
- Train and mentor junior developers and provide guidance on ServiceNow development techniques and best practices.
Qualifications :
- Bachelor's degree in Computer Science, Information Systems, or a related field
- Proven experience as a ServiceNow Developer, with a strong understanding of the ServiceNow platform and its core applications.
- In-depth knowledge of ServiceNow development, including scripting (JavaScript, Glide), UI customization, and workflows.
- Proficiency in ServiceNow development tools, such as ServiceNow Studio, ServiceNow Developer Studio, and ServiceNow Workflow Editor,
- Experience with ServiceNow integration technologies (SOAP, REST, JSON, XML) and web service integrations
- Solid understanding of ITIL processes, IT service management (ITSM) concepts, and IT operations.
- Ability to translate business requirements into technical specifications and develop efficient ServiceNow solutions.
- Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex issues.
- Excellent communication skills, both verbal and written, with the ability to effectively collaborate with stakeholders at all levels
- ServiceNow certifications (e.g., ServiceNow Certified Application Developer, ServiceNow Certified System Administrator) are highly desirable.
Must have Skills :
- Experience in ITOM
- Experience in CMDB

About AJACKUS
About
Ajackus is a people-centric technology company that helps small to medium-sized businesses and digital startups grow faster. With 11 years of experience in creating purposeful impact, we assist clients in enhancing their technological capabilities by building highly efficient and accountable remote technology teams that use a patented architecture to create secure and scalable business solutions.
We’ve been recognized as a ‘Great Place To Work’ and are intentional about creating a diverse and flexible culture for our team. We believe in our values, our culture, and in providing a platform for every individual to share their suggestions and ideas through an ownership-based model. For our strong ethics and value system, we have been recognized by the Government of India under the 'Companies that Care' initiative.
Ajackus has team members working from every part of India, our hybrid work policy allows us the flexibility and choice to work from anywhere while being productive and efficient. We provide a lucrative bouquet of benefits that don't just focus on great compensation structure but cover the holistic perspective of an associate's life.
Our solutions have saved lives (Healthcare), brought transparency in commerce (Fintech), helped people with the assets for life (Real-Estate), and allowed people to build on top of what we have created (Open Source). Besides these, we have extensively explored emerging technologies like IoT, AI/ML, and worked in industries like electronics, telecommunication, e-commerce, mental health & wellness, travel, media & publishing, entertainment, etc.
Our philosophy is simple, we may not know all the answers, but we know how to find all answers. Come, join us, in this journey to create a true impact in the world!
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Key Aspects of Role
Leverage deep knowledge of the full technology stack to help achieve business objectives and
customer outcomes
Collaborate with Product Management to validate the technical feasibility of and establish non-
functional requirements
Collaborate with Architecture to evolve architecture to solve technical challenges, support
future requirements, scale effectively, continually meet/exceed SLAs and resolve tech debt
Technical advisor to internal or external stakeholders on complex technical components
Technical leader working with the team to help remove blockers and act as a tie breaker
Adjust the team processes, listening to feedback and guiding the team through change and
driving continuous improvement
Guide, teach, and mentor team, providing feedback and moderating discussions
Represent the interests of the team in cross functional meetings
Maintain and proactively share knowledge of current technology and industry trends
Work closely with peers to ensure the team is aligning with cloud native, lean/Agile/DevOps &
12 Factor Application best practices ensuring rapid value delivery and with quality
Collaborate with other Principal Engineer’s to drive engineering best practices around testing,
CI/CD, GitOps, TDD, architectural alignment, and relentless automation
Excellent understanding and familiarity with Cloud Native and 12 Factor Principles,
Microservices, Lean Principles, DevOps, Test Driven Development (TDD), Extreme Programming
(XP), Observability / Monitoring
Required Skills
Coding experience in Java
Extensive hands-on experience working with AWS cloud products and services
Experience with popular open-source software such as Postgres, RabbitMQ, Elasticsearch, Redis
and Couchbase
Experience working with NodeJS, React/Redux, Docker Swarm, Kubernetes
Experience with development frameworks such as the Spring/Spring Boot framework, Hibernate
and knowledge of advanced SQL
Proficiency with modern object-oriented languages/frameworks, Terraform, Kubernetes, AWS,
Data Streaming
Knowledge of containers and container orchestration platforms, preferably Kubernetes
Experience delivering services using distributed architectures: Microservices, SOA, RESTful APIs
and data integration architectures
Knowledge of containers and container orchestration platforms, preferably Kubernetes
Advanced Architecture and system design skills and principles
Excellent organizational skills and can drive a cross-team strategic project or initiative
Solid coaching, mentorship and technical leadership to help others grow
Able to drive consensus/commitment within and across teams and departments
Advanced critical thinking and problem solving on complex issues and customer concerns.
Strategic thinker beyond immediate needs, considering the longer-term
Excellent communication skills, with ability to communicate highly complex technical concepts
Demonstrate high level of empathy with internal colleagues, stakeholders and customers
Job Title: ServiceNow ITAM / SAMPro Specialist
Department: IT Service Management / Asset Management
Reports To: ITAM Manager / ITSM Practice Lead
Location: Remote
Employment Type: Contract
Position Summary
We are seeking a highly skilled ServiceNow SAMPro Specialist to lead the architecture, implementation, and ongoing governance of our Software Asset Management (SAM) strategies. The ideal candidate will have deep technical expertise in the ServiceNow SAMPro module and a strong understanding of complex software licensing models across global environments. You will be responsible for optimizing software spend, mitigating compliance risks, and automating the software lifecycle from procurement to retirement.
Key Responsibilities
Implementation & Architecture
Lead the end-to-end implementation, configuration, and enhancement of the ServiceNow SAMPro module.
Configure and maintain Publisher Packs (e.g., Microsoft, Oracle, IBM, VMware, Adobe) to ensure accurate license position calculations.
Integrate SAMPro with external data sources, including ServiceNow Discovery, Microsoft SCCM, procurement platforms, and HR systems.
Design and implement automated workflows for software requests, approvals, harvesting, and allocations.
Asset Governance & Compliance
Manage software entitlements, contracts, and software models within the ServiceNow platform.
Conduct regular reconciliation and normalization of software inventory against purchased entitlements.
Proactively identify and remediate compliance gaps, shadow IT, and underutilized software assets.
Support internal and external software audits by providing accurate, timely compliance reporting and effective licensing positions (ELP).
Ensure software asset management processes align with global IT policies and regional compliance requirements.
Continuous Improvement & Reporting
Develop and maintain interactive dashboards and reports to provide leadership with visibility into software spend, compliance risks, and optimization opportunities.
Analyze software usage data to identify opportunities for license reclamation and cost savings.
Stay current with ServiceNow releases and industry trends, recommending platform upgrades and new SAM features to enhance operational efficiency.
Qualifications & Requirements
Technical Expertise
Experience: Minimum of 3–5 years of dedicated experience implementing and administering ServiceNow SAMPro in enterprise environments.
Certifications:
ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM) is highly preferred.
ServiceNow Certified System Administrator (CSA) is required.
ITIL v4 Foundation or higher is a strong plus.
Licensing Knowledge: Deep understanding of complex vendor licensing models (e.g., Per Core, Named User, Concurrent, Processor-based) and cloud licensing structures (SaaS, IaaS, PaaS).
Platform Skills: Proficiency in ServiceNow CMDB, Discovery, and foundational ITSM processes.
Scripting: Basic to intermediate knowledge of JavaScript, GlideScript, and ServiceNow APIs for custom integrations and automated workflows.
Professional Competencies
Analytical Skills: Strong ability to parse complex vendor contracts and translate them into actionable ServiceNow configurations.
Communication: Excellent stakeholder management skills, with the ability to articulate technical compliance issues to non-technical business leaders and procurement teams.
Problem-Solving: Proven track record of independently troubleshooting normalization rules, reconciliation errors, and discovery anomalies.
Participate in project sprints and contribute to all phases of SDLC from requirements to
delivery.
• Collaborate with architects, designers, and business stakeholders to deliver production-
grade solutions.
• Develop, test, and maintain application modules in alignment with sprint goals.
• Ensure code quality through proper unit testing, peer reviews, and adherence to best
practices.
• Support implementation and post-go-live stabilization of solutions.
• Help troubleshoot, debug, and resolve incidents or enhancement requests from clients.
• Maintain technical documentation and contribute to knowledge sharing within the team.
• Take ownership of assigned modules and lead junior team members when required.
Role & responsibilities
1. Develop and maintain native Android applications using Kotlin and Java.
2. Familiarity with RESTful APIs to connect Android applications to back-end services
3. Work with APIs, third-party libraries and Familiarity with MVC, MVVM.
4. Proficient in code versioning tools including GitHub and Gitlab.
5. Familiarity with push notifications,and cloud messaging.
6. Identifying potential problems and resolving application bugs.
7. Fixing application bugs before the final release.
8. Publishing application on Play Store.
9. Maintain code quality and Ensure the performance, quality, and responsiveness of applications.
10. Collaborate with cross-functional teams for seamless integration.
11. Stay up to date with the latest industry trends and technologies.
Preferred candidate profile
- Minimum 3+ Years of Android Developer Experience or Created an App Before.
- Strong knowledge of Kotlin and Java.
- Experience with Jetpack Compose, Android Jetpack Components, Room, and Coroutines.
- Experience with UI/UX Designing, RESTful APIs and third-party libraries.
- Understanding of agile development methodologies.
- Strong problem-solving and debugging skills.
- Excellent communication and teamwork abilities.
- Knowledge of Firebase Integration is an added advantage.
- Previous experience in fintech industry considered as plus point.
Perks and benefits
- Competitive Salary and Professional development opportunities and training.
- Opportunity to work with cutting-edge technologies in a fast-paced environment.
- Collaborative and supportive work environment.
The ideal candidate will be familiar with the full software design life cycle. They should have experience in designing, coding, testing and consistently managing applications They should be comfortable coding in a number of languages and have the ability to test code in order to maintain high-quality code.
NET Developer Responsibilities:
- Utilizing Microsoft's .NET infrastructure to create software solutions that meet clients' requirements.
- Collaborating with coworkers to facilitate the creation of large, complex developments, as required.
- Reformulating existing code to ensure adherence to stipulated guidelines.
- Check your code to detect and remedy errors and omissions.
- Testing your outputs to ensure that they are in excellent working order.
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- Deploying developments and monitoring uptake by the target audience.
- Using clients' feedback to inform the creation of subsequent versions of each development.
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Good to have: ElectronJs, Electron. Net
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- Front end : HTML, CSS, JavaScript, jQuery, Vue.JS, NuxtJS ,Vue-router, Vuex
- Database : MySQL
- Version Control Tool: Git
- Cloud Service: AWS
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- Should be strong on basics of core Java - Basic Oops concepts, String, Collections, Exceptions, Interface, Inheritance
- Spring Family - Spring Boot, Spring Core
- Experience in creating Microservice using REST & Spring Boot
- Should be familiar with UI HTML, CSS, JavaScript, Vue.JS framework
- Hands-on experience on Oracle or SQL Server database
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- Agile Experience: Should be able to understand Scrum ceremonies and able to demonstrate experience in Agile
Title: Software Development Engineer Fullstack
Duration: Permanent / Fulltime
- Development and potentially maintenance of advanced software systems and their features.
- Interact with customers and partners to scope and estimate user stories from acceptance criteria.
- Produce highly testable code with an emphasis on quality and correctness.
- Work alongside other engineers to improve technology, while consistently applying established effective software development practices.
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- Expertise in React, Nodejs,
- 3 years of SQL server development
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- You should have expertise in building/implementing Microservices solution components and be able to put them on cloud platform with necessary configurations.
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