ServiceNow Consultant

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

About The Role

Location: Remote / Hybrid (India Preferred)

Experience: 03–10 years of relevant experience

Reports to: CEO/Co-founder

Type: Full-Time

Tech Stack: Python, Frappe, LangChain, Neo4j, FAISS, React.js, AWS/GCP/Azure

What You’ll Do

● AI/ML Development

○ Build AI-powered student learning insights using Graph Databases (Neo4j), FAISS,

Sentence Transformers, and OpenCV (ResNet-50).

○ Develop Retrieval-Augmented Generation (RAG) and reinforcement learning models to

personalize content and assessment.

○ Research and implement multi-modal generation (text, image, voice) for highly

personalized learning interactions.

○ Fine-tune and optimize transformer-based models (e.g., GPT, BERT) to deliver contextual,

culturally relevant learning experiences.

● Backend & API Development

○ Architect and build scalable backend using Frappe, FastAPI, or Django.

○ Develop REST and GraphQL APIs to connect PAL with TAP’s LMS, Glific, and content

repositories.

○ Integrate Redis and Celery to manage background inference processes.

○ Connect with Glific APIs to power our AI-driven WhatsApp learning chatbot.

● Frontend & User Experience (Optional)

○ Develop a React.js-based student dashboard for real-time learning insights and content

delivery.

○ Collaborate closely with our UX team to ensure intuitive and accessible design.

● Cloud & Deployment (DevOps)

○ Deploy and scale models across cloud platforms: AWS, GCP, or Azure.

○ Implement CI/CD pipelines (Jenkins, Cypress.io) to ensure continuous delivery and testing.

○ Use Docker and Kubernetes for managing containerized deployments.

● AI-Driven Security & Automation

○ Ensure data privacy and compliance by embedding AI-powered security checks.

○ Automate personalized content delivery through NLP chatbots and AI workflows.

Who You Are

● You’ve worked on AI/ML systems at scale, especially in EdTech, SaaS, or social impact settings

● You’ve built or fine-tuned models with GPT/BERT, FAISS, LangChain, or custom embeddings

● You know how to move between backend complexity and real-world deployment

● You’ve used tools like Zapier, N8N, or FastAPI in production

● You don’t just write code — you write roadmaps, define structure, and love cross-functional

collaboration

● Bonus: You’ve dabbled in adaptive learning, NLP in regional languages, or multimodal AI

What You Can Expect?

● Real ownership – You’ll lead architecture, experimentation, and rollout

● Deep learning – Work with experienced leaders across product, pedagogy, and AI

● Remote flexibility – Work from anywhere, build for everywhere

● Bold pace, clear values – We move fast, think big, and always center the child

● Future leadership track – Opportunity to grow into a Tech/AI Lead role as we scale

● Full transparency – Competitive salary, equity potential, and clarity on what’s next

Salesforce Technical Architect with omni studio experience

Exp - 10+ yrs

Location - Remote

Job DescripƟon: ResponsibiliƟes:

 Lead the design and implementaƟon of Salesforce soluƟons tailored to Provider Network

Management.

 Collaborate with stakeholders to gather and analyze business requirements, translaƟng them

into technical specificaƟons.

 Should work as liaison/connector among external stakeholder (Providers), Internal

(Business/Sales/Market) and Technical teams (Dev/QA/BSA).

 Develop and maintain comprehensive documentaƟon, including soluƟon design,

configuraƟon, and user guides.

 Ensure the scalability and performance of Salesforce soluƟons, opƟmizing for efficiency and

effecƟveness.

 Provide expert guidance on Salesforce best pracƟces, ensuring compliance with industry

standards and regulaƟons.

 Conduct regular system audits and prepare for Salesforce releases, ensuring seamless

integraƟon and minimal disrupƟon.

 Mentor and train junior team members, fostering a culture of conƟnuous learning and

improvement.

QualificaƟons:

 10+ years of experience in Salesforce implementaƟon.

 Strong Omnistudio Exp is must.

 Proven experience as a Salesforce Architect, with a focus on Provider Network Management.

 Very strong knowledge in Provider domain (provider contracƟng with Payor – RecruiƟng,

CredenƟaling, ContracƟng, Onboarding & Ongoing)

 In-depth knowledge of Salesforce Health Cloud and related technologies.

 Strong understanding of healthcare industry standards, including HIPAA and HL7.

 Excellent problem-solving skills and the ability to work independently and as part of a team.

 ExcepƟonal communicaƟon and interpersonal skills, with the ability to interact effecƟvely

with stakeholders at all levels.

 Salesforce cerƟficaƟons

(e.g., Salesforce CerƟfied Technical Architect, Salesforce CerƟfied

Health Cloud Consultant) are highly desirable.

Good-to-have Skills:

 Experience with integraƟon tools such as MuleSoŌ.

 Familiarity with Agile methodologies and project management tools like ADO (Azure Devops)

 Knowledge of data migraƟon and ETL processes.

 Ability to stay current with the latest Salesforce updates and industry trends.

Sizzle is an exciting new startup that’s changing the world of gaming.  At Sizzle, we’re building AI to automate gaming highlights, directly from Twitch and YouTube streams. 

For this role, we're looking for someone that is a gaming streamer (mobile & PC), plays a variety of games, and can test out Sizzle’s various new features. Specifically, you will test each feature by streaming various games and making suggestions for improving the process. You will also test the quality of highlights produced and make suggestions for improvement.  You will work closely with the AI engineering, front end, product management, and data annotation teams.

You will:

• Stream various games as requested
• Test out each feature and provide feedback on user interface and quality of output
• Watch highlights generated and make suggestions on improvement
• Suggest new features
• Work closely with the engineering, product management and annotation teams to get the features implemented

You should have the following qualities:

• Be a passionate gamer
• Must be a regular streamer on Twitch and/or YouTube
• Play a variety of popular PC and mobile games (e.g. Call of Duty: Warzone, Fortnite, Free Fire, etc).
• Willingness to work hard and hit deadlines
• Work well with people
• Interested in learning about AI and computer vision
• Willingness to learn rapidly on the job

Skills:

Gaming, streaming, AI, computer vision, quality assurance, testing

Work Experience:  0 years to 3 years

Have an experience building backend server side applications in Node.js and Express.js

Have in-depth knowledge and experience of using ES6+ features and Object Oriented Principles

Have sound knowledge and are familiar with databases like MongoDb - (Preferred) and Mysql.

Have good exposure to cloud native technologies (AWS Lambda, S3, RDS, etc) 

Have working knowledge of version control (Git) and continuous deployment 

Have experience in optimising backend API’s and database queries for optimal performance.

You are good at problem solving and have analytical skills 

You are flexible in adapting new technologies and frameworks as per the projects needs

Job Description:

A sales development representative (SDR) is responsible for outbound sales prospecting for the Enterprise segment. Rather than trying to close deals, his/her work revolves around generating and qualifying new leads and moving them through the sales pipeline, until they’re ready to talk to the account executives/sales closers.

He/she has to validate and screen potential customers given by LDRs (Lead Development Representatives) who can benefit from our products. As the first line of communication with prospects, ideal SDRs should have a strong understanding of the sales process, excel at researching leads, understand key pain points, start new relationships, and set our sales closers up for success. You should be a quick learner with strong communication skills and have the ability to showcase our offerings compellingly. Every potential customer is an opportunity for you to boost top-line revenue growth, customer acquisition levels, and profitability.

Role & Responsibilities

• Generate Sales Qualified Opportunities from various lead generating channels through LDRs, LinkedIn, Company Reports and profiles etc.,
• Design email campaigns (persona wise) to generate interest in the leads.
• Do discovery meetings to understand the pain points of the prospects.
• Do email/calls to the target audience to generate interest and fix demo appointments.
• Represent our company’s products and services, starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet needs.
• Build relationships by nurturing warm prospects and finding new potential sales outlets.
• Manage and maintain a pipeline of interested prospects and engage sales executives for the next steps.
• Identify best practices to refine the company’s lead generation.

Desired Candidate Profile

• Bachelor’s/Master’s Degree from an accredited University with relevant 0-2 years of sales experience.
• Must have strong interpersonal, communication, and presentation skills across a variety of channels (email, social media, phone, etc.)
• Should showcase a target-oriented approach toward his/her work.
• Possess a research-oriented approach to identifying opportunities.
• Prior automotive experience is preferred but not mandatory.
• Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of internal and external customer service.
• Strong desire and ability to come up with innovative ideas.
• Ability to see problems as opportunities.
• Prior experience in using CRM is preferred but not mandatory.

Employment Type Full-time

Work Time US and Latin America time zone

Apply through this link

https://garageplug.freshteam.com/jobs/ekCAEEHYZvAD/sales-development-representative-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/ekCAEEHYZvAD/sales-development-representative-us-latin-america

Executive/ Senior Executive - Recruitment, Pelatro Solutions Pvt Ltd, Bangalore

https://www.naukri.com/jobs-in-bangalore">Bangalore/Bengaluru (Kammanahalli)

Job description

We are Hiring for Senior Executive - Recruitment for Pelatro Solutions Pvt Ltd, Bangalore

Roles and Responsibilities -

- Understanding JD/Requirement from the Hiring Managers.

- End to End Recruitment, Vendor Management, Campus Hiring etc

- Closing Positions within TAT

- Salary Negotiations, Offer Release

- Candidate Connects/Engagement from Offer to Joining

- Coming up with various strategies wrt hiring and reducing No Shows

- Team handling, Database and reporting

- Handling Employee Referrals

- Proper Job advertising, Job postings, Careers page etc.

• A job at this level is likely to be an individual contributor, with proven interpersonal skills. Communication with direct colleagues and the business about design and coordination services rendered. Provides informal guidance to new team members. Explains complex information to others in straightforward situations.

Desired Candidate Profile

• This role requires min 1 to 7 years of recruitment exp. Having demonstrated passive and some niche recruiting domain expertise .
• Strong oral and written communication skills. Reports & Dashboards
• Aware of industry landscape and market trends to bring new ideas to clients and team.
• Use highly engaging messaging techniques to improve passive talent conversion
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs. Established project management skills. Talent Mapping & Headhunting.
• Team player, drive execution at self and Team level.
• Build reputation as being reliable TA partner and of having strong business ethics.