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Servicenow Developer
Servicenow Developer

Servicenow Developer at Orion Innovation · Remote, Bengaluru (Bangalore) · 5 - 9 years · ₹15L - ₹25L / yr · Profitable · Remote friendly · Posted 21 Mar 2025

Orion Innovation's logo

Servicenow Developer

Nitish Saxena's profile picture
Posted by Nitish Saxena
5 - 9 yrs
₹15L - ₹25L / yr
Remote, Bengaluru (Bangalore)
Skills
Field service management
ServiceNow

Senior Tech Lead specializing in FSM modules with over 7 years of experience in Field Dispatch and 2 years in FSM modules. Demonstrated ability to lead teams, implement FSM solutions, and optimize field service management processes to improve efficiency and service delivery


Intermediate Developer specializing in FSM modules with over 3 years of experience in Field Dispatch and 1 year in FSM modules. Skilled in developing and optimizing field service management solutions to enhance operational efficiency and service delivery.

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About Orion Innovation

Founded :
1995
Type :
Services
Size :
100-1000
Stage :
Profitable

About

N/A

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What you'll do

Own a client end to end. Learn their business, find what to automate or rebuild, and lead the work that ships it.

Turn business problems into technical solutions sit in the call, understand the real problem, design the fix, and decide how it gets built.

Stay hands-on. You'll still write code, build integrations, and work with APIs every day.

Build on whatever the client runs Zoho, Salesforce, Azure, similar platforms, and custom apps where needed.

Run delivery: scope it, sequence it, ship it, support it. The timeline is yours.

Review code and designs. Mentor the developers on your projects and unblock them fast.

Be the escalation point when something breaks or an integration misbehaves.

Own client communication on the technical side status, tradeoffs, bad news, early.

Keep the bar high: clear docs, clear updates, clear commit history.


What we're looking for

4–7 years shipping software, with real depth in REST APIs and system integrations.

Experience leading projects or small teams — the person others check with before they build.

Strong with business platforms (Zoho, Salesforce, or similar). Much of the leverage lives there, not in custom code.

You can sit with a non-technical client, understand the problem, and come back with a working solution.

Still enjoy building. This is technical leadership, not coordination.

Self-driven. You'll often be the senior-most engineer on the account.

Why you'll love this role

Full ownership from first call to delivery — you run projects, not a ticket queue.

Direct access to clients and leadership. Your decisions ship the same week.

Constant variety: new systems, new problems, new builds.

A step into technical leadership without giving up the hands-on work.

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Master-O
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utkarsh baunthiyal
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Title: Tech Lead / Engineering Lead

Experience: 8-10 years

Location: Sector 55, Gurugram (On-site, 5 days)

Industry: B2B SaaS / Enterprise Technology

 

About Master-O:

Master-O is a sales enablement platform used by leading enterprises across industries like FMCG, Pharma, Banking, Insurance, Automotive, Retail, Technology etc. to drive the capability development and frontline readiness for their customer-facing teams with the help of microlearning, game-based assessments and AI-powered conversational roleplays.

As we continue to expand our enterprise deployments across Pan India, North America, Middle East, and Southeast Asia, we are looking for a Tech Lead to take ownership of our engineering function and drive the successful delivery, implementation, and scalability of our solution.

 

The Role:

This is a high-ownership role for someone who enjoys building features, solving complex engineering problems, and collaborating with internal teams and customers. You will be leading a team of 5–6 developers and will be the face of the engineering function at Master-O.

Reporting directly to the Founder, this role requires someone who can balance engineering excellence with business priorities and ensure reliable delivery across multiple enterprise clients and geographies.

We are particularly interested in people who have prior worked in a growing SaaS organisation or have entrepreneurial experience and understand what it takes to build and deliver features from scratch.

 

Key Responsibilities:

1. Engineering Leadership & Technical Ownership

  • Own the engineering function, including architecture, development, code quality, performance, scalability, security, and maintenance.
  • Lead a team of 5-6 engineers, providing technical direction, reviewing code, ensuring timely delivery and nurturing their career path.
  • Remain hands-on with development and debugging rather than functioning solely as a people manager.
  • Establish engineering standards, development practices, testing protocols, and release processes.
  • Make pragmatic technology decisions that balance long-term scalability with ad-hoc  business requirements.

2. Enterprise Implementations & Client Delivery

  • Own the technical execution of our implementations with enterprise clients across the globe.
  • Drive client-specific configurations, integrations, customizations, deployments, and production rollouts.
  • Work closely with the Founder, Customer Success team, Product team, and other key stakeholders to translate client requirements into robust technical outcomes.
  • Troubleshoot complex production issues, manage technical dependencies within team, and ensure implementation timelines and quality standards are met.
  • Build reusable frameworks and integration capabilities that reduce implementation time and minimize repetitive custom development.

3. AI Engineering & Emerging Technologies

  • Evaluate and implement AI capabilities that solve real enterprise problems and enhance product functionality.
  • Experience integrating Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and AI agents into enterprise applications will be a strong advantage.
  • Understand the practical considerations of deploying AI in production, including data security, reliability, latency, cost, and evaluation.
  • Encourage responsible adoption of AI coding tools such as Claude Code while ensuring engineers retain strong fundamentals, understand the code they ship, and take ownership of its quality.

4. Team & Execution Management

  • Take ownership of engineering priorities, sprint execution, resource allocation, and delivery commitments.
  • Build a culture of accountability, ownership, collaboration, and continuous improvement.
  • Ensure the team can independently diagnose and resolve technical problems rather than relying excessively on external tools or generated code.
  • Collaborate with leadership to align engineering priorities with customer commitments, product roadmaps, and business objectives.

 

Required Technical Skills:

  • Strong hands-on experience with Node.js, Express.js, React, MySQL, Python, and AWS.
  • Solid understanding of backend architecture, REST APIs, database design, system integrations, and cloud-based deployments.
  • Experience building, maintaining, and scaling production-grade mobile and web applications.
  • Strong debugging, code review, system design, and performance optimization skills.
  • Familiarity with software development lifecycle practices, version control, automated testing, CI/CD, and production monitoring.
  • Ability to make independent technical decisions and take ownership of issues from identification through resolution.

 

Experience & Qualifications:

  • 8–10 years of relevant software engineering experience, with demonstrated progression into technical leadership.
  • Prior experience leading a team of junior and mid-level engineers.
  • Experience in a B2B SaaS company or an enterprise technology environment is strongly preferred.
  • Experience managing enterprise client implementations, integrations, and production deployments.
  • B.Tech / B.E. in Computer Science, Information Technology, or a related engineering discipline, preferably from a Tier-1 engineering college.

 

What We Are Looking For:

We are looking for a seasoned engineering professional who has experience handling multiple clients, varied integration requirements, competing priorities, and production issues.

You must be flexible to coordinate across time zones and work outside standard business hours when client implementations or critical releases require it.

This role offers the opportunity to work closely with the Founder, influence the product and architecture decisions, lead a compact engineering team, and directly shape how our technology scales across enterprise customers in not just domestic but international markets.


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Job Summary

•⁠ ⁠We are looking for a visionary technology leader responsible for driving the strategy, automation, and transformation of the enterprise IT operations landscape.

•⁠ ⁠This expanded role will oversee Service Improvement Initiatives and Adoption of AI -Ops & autonomous operations to deliver a self‑healing, predictive, and highly automated IT environment.

•⁠ ⁠This leader is accountable for significantly reducing manual support dependencies by implementing AI‑driven automation frameworks that eliminate L1 support (100%) and reduce L2 support effort by at least 50%, while ensuring world‑class performance, reliability, and security across IT services.


 Key Responsibilities:

1. Strategic & Autonomous Operations Leadership

•⁠ ⁠Define and execute a long-term strategy for AI, autonomous operations, and AI driven service management.

•⁠ ⁠Build /Operationalize an enterprise-wide framework for Autonomous IT Operations (AIOps), ensuring seamless integration with infrastructure, cloud, and SRE functions.

•⁠ ⁠Lead the implementation of AI agents, decisioning engines, and self-healing automation across service operations.

•⁠ ⁠Lead & drive Continual Service Improvement Programs across critical inhouse & partner managed Apps & Infra for higher availability on IT Side.


2. Operational Excellence & Automation Transformation

•⁠ ⁠Achieve 100% elimination of L1 support through predictive automation, intelligent routing, and autonomous resolution workflows.

•⁠ ⁠Deliver 50% reduction in L2 support workload through AI based diagnostics, automated remediations, and knowledge orchestration.

•⁠ ⁠Oversee implementation of AI driven monitoring, anomaly detection, auto triaging, and automated incident remediation.

•⁠ ⁠Optimize IT operations through AIOps, observability platforms, and closed loop automation.


3. Innovation & Technology Modernization

•⁠ ⁠Lead modernization of CI/CD, IaC, and DevSecOps with embedded AI and smart orchestration.

•⁠ ⁠Build a center of excellence for autonomous operations and AI first service engineering.


4. Incident, Problem & Change Management Automation

•⁠ ⁠Deploy automated playbooks, AI guided root cause analysis, and recommendation engines.

•⁠ ⁠Implement self-service and conversational AI capabilities across ITSM platforms.

•⁠ ⁠Ensure proactive detection (MTTD < 5 minutes) and rapid recovery (MTTR < 1 hour) through automation.


5. Stakeholder & Vendor Engagement

•⁠ ⁠Communicate operational health, transformation progress, AI impact, and risk posture to senior leadership.

•⁠ ⁠Partner with cybersecurity, product, and enterprise architecture teams to ensure secure and compliant autonomous operations.

•⁠ ⁠Manage strategic vendor partnerships for AI, observability, infrastructure, and automation technologies.

•⁠ ⁠Drive enterprise-wide AI adoption by conducting workshops and training sessions on AI platforms, identifying high-value business use cases, and acting as the bridge between IT teams and AI engineering. The role will champion AI awareness, translate IT needs into AI solutions, and ensure successful adoption and value realization.


Required Skills & Experience:

•⁠ ⁠Bachelor’s degree in engineering, Computer Science, or related field (B.E./BTech preferred).

•⁠ ⁠15+ years of progressive experience in infrastructure engineering, SRE, DevOps, and IT operations automation.

•⁠ ⁠Strong hands-on experience with AIOps platforms, Agentic AI models, and autonomous operations frameworks.

•⁠ ⁠Proven background in large scale IT modernization, observability, and reliability engineering.

•⁠ ⁠Expertise in cloud operations (AWS/Azure/OCI), Kubernetes, container orchestration etc.

•⁠ ⁠Deep understanding of AI/ML, automation platforms, scripting (Python/Shell), and integration pipelines.

•⁠ ⁠Experience with ITSM platforms, incident automation, and workflow orchestration.

•⁠ ⁠Strong leadership capabilities with experience in driving major automation transformations.

•⁠ ⁠Strong hands-on experience with AIOps platforms, Agentic AI models, and autonomous operations frameworks. 

•⁠ ⁠Knowledge on DevOps and SRE metrics and automation tools (Terraform, CloudFormation, Jenkins, Ansible, etc.).

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Job Title: Senior Fullstack Engineer – ServiceNow

Company: Cloud Sara Technologies Pvt. Ltd.

Experience: 8–12 Years

Location: Bangalore, Hyderabad, Chennai, Mumbai, Ahmedabad

Work Mode: Hybrid – 2 days work from office mandatory

Employment Type: Contract – 6 Months

Notice Period: Immediate Joiners Only

Shift: 1:00 PM – 11:00 PM IST

Interview Process: L1 in-person interview is mandatory

Job Description

We are looking for an experienced Senior Fullstack Engineer with strong hands-on ServiceNow development expertise, QA automation capabilities, and general full-stack development skills.

The candidate will handle ServiceNow integration defects, production troubleshooting, automated testing, release management, and internal application maintenance.

Key Responsibilities

  • Handle L2 support tickets, escalations, and ServiceNow integration issues.
  • Resolve L3 defects involving ServiceNow ITSM/CMDB, Flow Designer, Scripted REST APIs, Business Rules, GlideRecord, and server-side scripting.
  • Perform root-cause analysis for production incidents and integration issues.
  • Review code and contribute to full-stack development and maintenance.
  • Develop and maintain automated tests using Python and Playwright.
  • Validate APIs using Postman and data using SQL.
  • Manage test cases in Qase and integrate automated tests into CI/CD pipelines.
  • Maintain release documentation, Update Sets, XML exports, and release processes.
  • Support customer technical escalations and distributed-system debugging.
  • Use AI-assisted development and QA tools to improve productivity.

Mandatory Skills

  • 6+ years of hands-on ServiceNow development experience.
  • ServiceNow ITSM, CMDB, Flow Designer, Scripted REST APIs, Business Rules, GlideRecord, and server-side scripting.
  • OAuth2-based integrations and troubleshooting across systems.
  • Python and Playwright test automation.
  • API testing using Postman and SQL validation.
  • React, TypeScript, and API-driven backend development.
  • GitHub, CI/CD, and ServiceNow deployment tools.
  • Experience with AI-assisted QA tools such as Claude or Codex.

Preferred Skills

  • ServiceNow CSA or CIS certifications.
  • GitHub Actions and release management experience.
  • Semantic versioning and changelog management.
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Important Conditions

  • Immediate joiners only.
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  • Must attend the L1 interview in person.
  • Six-month contract engagement.


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About the Company

As the world moves toward AI-native applications, one element matters more than anything: data.

We are building a platform that helps organizations unlock the value hidden within customer feedback. By centralizing data from multiple sources—including CRM platforms, support systems, collaboration tools, surveys, community forums, and customer conversations—into a unified intelligence layer, we enable teams to understand customer needs and make better product decisions.

Built on top of this foundation is an AI-powered platform that allows teams to query, monitor, and act on customer intelligence directly within their workflows. Our customers include some of the fastest-growing product-led technology companies as well as large global enterprises.

Backed by leading global venture capital firms, our engineering culture is AI-native from the ground up. Agents, LLMs, and applied machine learning are not side projects—they are central to how we build products. We operate at the cutting edge of agentic systems and continuously push the boundaries of what modern AI applications can achieve.


What You Will Do

  • Convert product direction into phased technical plans, including estimates, milestones, dependencies, and risk assessments.
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  • Influence technical direction through strong engineering judgment, architectural leadership, and hands-on involvement.
  • Mentor senior engineers and contribute to engineering excellence through reviews, incident analysis, and proactive risk management.


What It Takes

  • 9+ years of experience as a Senior Engineer, Technical Lead, or equivalent role.
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  • Ability to own end-to-end product and technical problems rather than specializing exclusively in a single layer of the stack.
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Bengaluru (Bangalore), Hyderabad, Mumbai, Chennai, Ahmedabad
8 - 12 yrs
₹22L - ₹26L / yr
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ServiceNow

Role: Senior Fullstack Engineer 

Experience: 8 -12 Years 

Location: Bangalore, Hyderabad, Chennai, Mumbai, and Ahmedabad 

Work Mode: Hybrid (2 days work from office is mandate) 

Budget: 2.5 LPM. 

Notice: Immediate Contract: 6 months 

Shift: 1 PM to 11 PM IST L1 

Interview: In-person (mandate) 


Role Summary 

We're looking for a versatile engineer who combines full-stack and QA skills with ServiceNow platform depth. This role owns ServiceNow integration defects and triage, contributes across the product development lifecycle (code, QA, release), and supports customers and general maintenance work outside the ServiceNow surface. 


Key Responsibilities 

Q1 — Support / Triage / Defects

• L2 triage: act as first point of contact for incoming support/escalation tickets, including ServiceNow platform and integration issues

• L3 defect resolution: own defect fixes on ServiceNow ITSM/CMDB integrations — Flow Designer workflows, Scripted REST APIs, GlideRecord/server-side scripts, OAuth2-based auth — as well as general application-layer defects

• Root-cause analysis: diagnose production integration incidents, including version-drift across releases 


Q2 — Product Development

• PR review: review peers' code, spanning ServiceNow and general full-stack changes

• QA engineering: write and maintain automated tests (Python/Playwright), validate APIs (Postman) and data (SQL), manage test cases in Qase, use AI tools to accelerate test creation and automation

• Release management: maintain internal release documentation, manage Update Sets/XML exports across environments, integrate tests into CI/CD (GitHub Actions), and contribute to the release-train cadence and DORA metrics 


Q3 — Customer Engineering

• Customer developer support: on-call with customers to diagnose and resolve reported issues, including ServiceNow-integration-related problems

• Technical maintenance: take on ad-hoc technical/maintenance work as a general full-stack developer (React/TypeScript, API-driven backend) — internal maintenance only, not customer-facing development 


Required Qualifications

• 6+ years hands-on ServiceNow development: Flow Designer, Scripted REST APIs, Business Rules, server-side scripting

• Working knowledge of CMDB / ITSM data model and OAuth2-based integration patterns

• Experience with AI-assisted QA tooling (Claude, Codex, or similar)

• Hands-on QA/test automation experience (Python, Playwright) and API/data validation (Postman, SQL)


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🚨 Hiring: Senior Fullstack Engineer – ServiceNow

Experience: 8–12 Years

Location: Bangalore | Hyderabad | Chennai | Mumbai | Ahmedabad

Work Mode: Hybrid – 2 Days Work From Office Mandatory

Contract: 6 Months

Notice Period: Immediate Joiners Preferred

Shift: 1 PM – 11 PM IST

L1 Interview: In-person Mandatory

🔹 Role Summary

We are looking for a versatile Senior Fullstack Engineer with strong ServiceNow platform development, QA automation, and full-stack skills.

The role involves ServiceNow integration defect resolution, production triage, development, automated testing, release management, and general full-stack maintenance.

🔹 Key Responsibilities

Support / Triage / Defects

  • Handle L2 support and escalation tickets.
  • Troubleshoot ServiceNow platform and integration issues.
  • Resolve L3 defects involving:
  • ServiceNow ITSM/CMDB
  • Flow Designer
  • Scripted REST APIs
  • GlideRecord / server-side scripting
  • OAuth2 integrations
  • Perform root-cause analysis for production incidents and integration issues.

Product Development

  • Review peer code across ServiceNow and full-stack applications.
  • Develop automated tests using Python and Playwright.
  • Perform API testing using Postman and data validation using SQL.
  • Manage test cases using Qase.
  • Use AI-assisted tools such as Claude, Codex, or similar tools for QA automation.
  • Support release management and CI/CD using GitHub Actions.
  • Maintain ServiceNow Update Sets/XML exports and release documentation.

Customer Engineering

  • Support customers in diagnosing technical issues.
  • Troubleshoot ServiceNow integration problems.
  • Handle general technical maintenance as a full-stack developer.

🔹 Required Skills

ServiceNow

  • 6+ years hands-on ServiceNow development
  • Flow Designer
  • Scripted REST APIs
  • Business Rules
  • GlideRecord / Server-side scripting
  • ITSM
  • CMDB
  • OAuth2 integrations
  • ServiceNow CI/CD

Full Stack

  • React.js
  • TypeScript
  • JavaScript
  • REST APIs
  • API-driven backend development

QA / Automation

  • Python
  • Playwright
  • Automated testing
  • Postman
  • SQL
  • Qase

DevOps

  • Git
  • GitHub
  • GitHub Actions
  • CI/CD
  • Release management

🔹 Preferred Qualifications

  • ServiceNow CSA / CIS certifications
  • Semantic versioning and release/changelog practices
  • Customer-facing support experience
  • On-call support experience

🔹 Tools & Technologies

GitHub | JIRA | ServiceNow | Qase | Postman | Playwright | Python | React | TypeScript

Read more
Cloud Sara Technologies
Bengaluru (Bangalore), Hyderabad, Mumbai, Chennai, Ahmedabad
8 - 12 yrs
₹26L - ₹28L / yr
ServiceNow
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RESTful APIs
AI-assisted QA tooling
Test Automation (QA)

We're looking for a versatile engineer who combines full-stack and QA skills with ServiceNow platform depth. This role owns ServiceNow integration defects and triage, contributes across the product development lifecycle (code, QA, release), and supports customers and general maintenance work outside the ServiceNow surface. Key Responsibilities

Q1 — Support / Triage / Defects • L2 triage: act as first point of contact for incoming support/escalation tickets, including ServiceNow platform and integration issues • L3 defect resolution: own defect fixes on ServiceNow ITSM/CMDB integrations — Flow Designer workflows, Scripted REST APIs, GlideRecord/server-side scripts, OAuth2-based auth — as well as general application-layer defects • Root-cause analysis: diagnose production integration incidents, including versiondrift across releases

Q2 — Product Development • PR review: review peers' code, spanning ServiceNow and general full-stack changes • QA engineering: write and maintain automated tests (Python/Playwright), validate APIs (Postman) and data (SQL), manage test cases in Qase, use AI tools to accelerate test creation and automation • Release management: maintain internal release documentation, manage Update Sets/XML exports across environments, integrate tests into CI/CD (GitHub Actions), and contribute to the release-train cadence and DORA metrics

Q3 — Customer Engineering • Customer developer support: on-call with customers to diagnose and resolve reported issues, including ServiceNow-integration-related problems • Technical maintenance: take on ad-hoc technical/maintenance work as a general full-stack developer (React/TypeScript, API-driven backend) — internal maintenance only, not customer-facing development


Required Qualifications

• 6+ years hands-on ServiceNow development: Flow Designer, Scripted REST APIs, Business Rules, server-side scripting • Working knowledge of CMDB / ITSM data model and OAuth2-based integration patterns • Experience with AI-assisted QA tooling (Claude, Codex, or similar) • Hands-on QA/test automation experience (Python, Playwright) and API/data validation (Postman, SQL) • General full-stack proficiency (React/TypeScript, API-driven backends) for maintenance-level work • Comfortable with GitHub-based CI/CD and ServiceNow CI/CD tooling • Strong debugging skills across distributed, multi-system integrations 

Read more
NeoGenCode Technologies Pvt Ltd
Akshay Patil
Posted by Akshay Patil
Gurugram, Noida, Pune, Bengaluru (Bangalore), Hyderabad, Bhopal, Jaipur, Chennai
10 - 18 yrs
₹15L - ₹20L / yr
IT infrastructure
Service delivery management
24*7 Multi-Tower Operations
Managed services
SLA
+14 more

Job Title : Infra Delivery Lead

Experience : 10+ Years

Joining : Immediate Joiners Only

Location : Gurugram, Pune, Bengaluru, Chennai, Bhopal, Jaipur, Hyderabad & Noida


Role Overview :

We are looking for an experienced Infra Delivery Lead to manage end-to-end 24x7 infrastructure operations across multiple towers, including Hosting, Network & Connectivity, DBA, Data Tribe and Infrastructure Command Center (L1.5).


Mandatory Skills :

IT Infrastructure Operations, End-to-End Service Delivery Management, 24x7 Multi-Tower Operations, Managed Services, SLA/KPI Management, ITIL, Incident & Problem Management, Major Incident Management (MIM), AWS/Azure, Windows/Linux, Networking, DBA, ServiceNow, Team Management, Client Stakeholder Management, Commercial & Contract Management.


Key Responsibilities :

  • Own end-to-end delivery of L1.5 and L2 infrastructure operations.
  • Manage SLA/KPI performance, service governance, reporting and client escalations.
  • Lead P1 / P2 incidents, Major Incident Management (MIM), RCA and problem management.
  • Manage Hosting, Network, Database, Cloud and Data Operations teams.
  • Oversee change management, patching, backups, disaster recovery and availability.
  • Handle resource planning, team management, shift rosters and 24x7 support.
  • Manage client relationships, invoicing, contractual obligations and service reviews.
  • Drive automation, process improvements and service quality.


Required Skills & Experience :

  • 10+ years of experience in IT Infrastructure Operations.
  • Strong experience in Infrastructure Service Delivery / Managed Services.
  • Experience managing 24x7 multi-tower infrastructure operations and large teams.
  • Good understanding of AWS, Azure, Windows/Linux, Networking, Oracle and SQL Server.
  • Hands-on exposure to ServiceNow, ITIL processes, SLA management and MIM.
  • Experience in client management, escalations, governance and contract management.
  • Excellent communication and stakeholder management skills.


Good to Have :

ITIL 4, AWS / Azure, CCNA / CCNP certifications; exposure to Datadog, PagerDuty and Terraform.

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Bean HR Consulting
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
6 - 10 yrs
₹25L - ₹30L / yr
ServiceNow
SPM
Software portfolio management
Client scripts
Business rules
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Service Owner - SPM 

 

Work Location: Gurgaon 

Experience: 6–10 Years (Mid to Senior Level) 

 

Job Description 

 

We are looking for a skilled ServiceNow Service Owner with strong hands-on experience in Strategic Portfolio Management (SPM) to support enterprise-level implementations. The role involves process understanding and cross-functional team collaboration to deliver optimized ServiceNow SPM solution aligned with client needs. 

 

Key Responsibilities 

 

Must Have: 

 

Experience on Demand Management, Project Management, Program Management, Portfolio Management, Resource Management, Time Management, and Strategic Planning capabilities. 

Experience in Solution Designing and collaborating with stakeholders to understand business requirements and design SPM solutions within the ServiceNow platform. 

Experience in Configuring ServiceNow SPM modules, workflows, forms, and user interfaces to align with project and portfolio management processes and requirements. 

Experience in Integrating ServiceNow SPM with other systems e.g. CRM or ERP or third-party service providers. 

Experience in developing and implementing workflows to automate project and portfolio management processes in SPM Module. 

Support enhancements to project, demand, resource, financial, and portfolio processes. 

 

Reporting and Analytics: 

 

Support portfolio, project, resource, demand, and financial reporting requirements.  

Configuring dashboards, reports, and analytics within ServiceNow to provide insights into customer service performance, trends, and areas for improvement. 

Experience in designing intuitive and user-friendly interfaces for project and resource managers, and end-users to enhance their experience and productivity within the ServiceNow platform. 

Hands on knowledge on Business Rules, Script Includes, Client Scripts, UI Policies. 

Hands on experience on Workspaces and its configurations. 

Experience in communication, documentation, and business stakeholder management. 

 

Good to Have: 

 

  • Experience with REST/SOAP API integrations, including transforming data and building inbound/outbound interfaces. 
  • Scripting experience in Glide API. 
  • UI Builder development experience. 
  • Proficiency in building automation using Flow Designer and Integration Hub. 
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Shubham Vishwakarma

Full Stack Developer - Averlon
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