ServiceNow (ITSM+HRSD) Developer

Telesales Representative - International Call Center

Job Summary:

BERG INFOTECH LLP is seeking a highly motivated and results-driven Telesales Representative to join our international call center team. The successful candidate will be responsible for making outbound calls to potential and existing international customers (e.g., Australian market), promoting and selling our products/services, and achieving sales targets. This role requires excellent communication skills, a persuasive attitude, and the ability to work in a fast-paced, target-driven environment.

Job Title: International BPO – Voice Process

Location: WZ-409C, Top Floor, Janak Park, New Delhi-110064

Shift Timing: 

1.   Mon to Fri-05:30 AM - 02:00 PM

2.   Sat 05:00 AM - 11:30 AM

Salary: Best in the Industry + Lucrative Incentives

Experience: 

8 months – 1 years (International Voice/Sales preferred)

Key Responsibilities

·        Conduct outbound calls to potential clients using provided databases and leads.

·        Present, promote, and sell products or services, using compelling arguments to prospective customers.

·        Understand customer needs and requirements to offer tailored solutions and effectively close sales deals.

·        Achieve and exceed monthly, weekly, and daily sales targets and quotas.

·        Handle customer objections and address complaints in a professional, cool-tempered manner to preserve the company's reputation.

·        Maintain and update the customer relationship management (CRM) system with accurate records of calls, sales, and customer information.

·        Follow up on leads and opportunities to ensure customer satisfaction and encourage repeat business.

·        Collaborate with the sales team and other departments to optimize sales strategies and improve overall customer service processes.

·        Stay updated with product knowledge, company policies, and industry trends (e.g., the Australian energy market) to provide accurate information. 

Qualifications and Skills

·        Proven experience as a Telesales Representative or in another sales/customer service role, preferably in an international BPO setting.

·        Excellent verbal communication and interpersonal skills, with strong command of English (additional languages a plus).

·        Strong negotiation and persuasion abilities with a proven track record of meeting or exceeding sales quotas.

·        Ability to handle rejection and maintain a positive, resilient attitude.

·        Proficiency in using CRM software (e.g., Salesforce) and MS Office Suite.

·        Outstanding time management and organizational skills, with the ability to multitask effectively in a fast-paced environment.

·        High school diploma or equivalent required; Any Bachelor's degree or a related field is an advantage.

·        Flexibility to work Early Morning Shift

Key Responsibilities:

 Taking ownership of customer issues reported and seeing problems through to resolution

 Understand, interpret, reproduce, and diagnose issues reported by the customers.

 Researching, troubleshooting and identifying solutions to resolve product issues

 Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting

 Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience

 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

 Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues

 Contributing actively towards knowledge base articles

 Adherence to strict SLA’s

 Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis

 Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge

 The engineer should be available to work in the late evening shift (4pm - 1am) if required.

Primary skills:

 3-8 years of relevant experience.

 Strong technical knowledge on:

• Cloud Technologies – AWS, Azure etc.
• Databases – SQL, Oracle, MySQL etc.
• Operating Systems – Linux, Windows etc
• Networking – Basic networking concepts and troubleshooting
•  Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.

 Excellent communication skills – English written and verbal

 HTTP technology and principles, including REST and SOAP principles (Required)

 JSON & XML Data formats (required)  Javascript Regular Expression (Good to have)

 Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)

 Working knowledge of database technologies and SQL (Required)

 In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)

 Strong analytical and logical reasoning for technical troubleshooting

 Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.

 Should be a team player who keeps team’s success before individual achievements

 Knowledge on data integration (Informatica/ Mulesoft)

TAPPP is leading the charge in bringing premium digital entertainment content & live sports to global consumers via its prepaid platform. TAPPP is available across platforms via the Web, Mobile and Tablets. Building out this brand presents significant product and engineering challenges. At the centre of solving those challenges is the TAPPP Product Engineering team which is responsible for the TAPPP product end to end.

We are looking for a coding enthusiast who love working with code and developing software systems.

You will be a part of the core product development team that is responsible for building different components of the TAPPP platform. You will be responsible for designing, coding, reviewing, testing, bug-fixing different modules of the software product that needs to work seamlessly across different environments.

The organization is flat, process is minimal, individual responsibility is big, and there is an emphasis on keeping non-productive influences out of the everyday technical decision making process. Upholding these philosophies will be imperative as we execute our aggressive plan of global expansion over the next 2 years. The position is based in Mumbai, India.

Here is what we are looking for:

• Deep product development experience and sound understanding into these technologies

• Java/J2EE

• Spring

• Hibernate

• RESTful API's

• MySQL

• Tomcat 7

• Exposure on Grails & Amazon AWS will be a plus point

• Strong independent contributor

• An unquenchable desire to learn, attention to detail with a can-do attitude

• Comfortable working in a start-up environment

Must have:

• 8+ years of experience with a significant focus on developing, deploying & supporting AI solutions in production environments.
• Proven experience in building enterprise software products for B2B businesses, particularly in the supply chain domain.
• Good understanding of Generics, OOPs concepts & Design Patterns
• Solid engineering and coding skills. Ability to write high-performance production quality code in Python
• Proficiency with ML libraries and frameworks (e.g., Pandas, TensorFlow, PyTorch, scikit-learn).
• Strong expertise in time series forecasting using stat, ML, DL and foundation models
• Experience of working on processing time series data employing techniques such as decomposition, clustering, outlier detection & treatment
• Exposure to generative AI models and agent architectures on platforms such as AWS Bedrock, Crew AI, Mosaic/Databricks, Azure
• Experience of working with modern data architectures, including data lakes and data warehouses, having leveraged one or more of the frameworks such as Airbyte, Airflow, Dagster, AWS Glue, Snowflake,, DBT
• Hands-on experience with cloud platforms (e.g., AWS, Azure, GCP) and deploying ML models in cloud environments.
• Excellent problem-solving skills and the ability to work independently as well as in a collaborative team environment.
• Effective communication skills, with the ability to convey complex technical concepts to non-technical stakeholders

Good To Have:

• Experience with MLOps tools and practices for continuous integration and deployment of ML models.
• Has familiarity with deploying applications on Kubernetes
• Knowledge of supply chain management principles and challenges.
• A Master's or Ph.D. in Computer Science, Machine Learning, Data Science, or a related field is preferred

We are looking for an HR Manager with outstanding people skills to manage our personnel and ensure that our human resources programs and initiatives are effective, efficient, and aligned with overall business objectives. The ideal candidate for this role should possess a high work ethic, excellent communication skills, knowledge of labour regulations and HR practices, strategic thinking abilities, strong organisational skills, and excellent interpersonal skills.

Responsibilities:

Provide professional leadership, support, and development to HR staff, in order to increase knowledge, share best practices, and ensure that relevant professional standards are met.

Advice and strategies on the development of effective employment policies across the company.

Take a lead role in transforming and strengthening the organisational culture, ensuring that the company values and approach are displayed.

Ability to handle Employee Relations issues end to end.

Coordinate playbooks for annual HR activities such as compensation planning and open enrolment.

Handle a team of recruiters and end-to-end IT recruitment.

Parse specialised skills and qualifications to screen IT resumes

Perform pre-screening calls to analyse applicants’ abilities

Interview candidates combining various methods (e.g., structured interviews, technical assessments and behavioural questions)

Coordinate with IT team leaders to forecast department goals and hiring needs

Craft and send personalised recruiting emails with current job openings to passive candidates

Participate in tech conferences and meetups to network with IT professionals.

Required Skills:

Good knowledge of employment regulations.

Proven work experience as a Technical Manager or Manager 

Hands-on experience with various interview formats (e.g., phone, Skype and structured)

Technical expertise with an ability to understand and explain job requirements for IT roles

Familiarity with Applicant Tracking Systems and resume databases

Solid knowledge of sourcing techniques (e.g., Job portals and Boolean search)

Excellent verbal and written communication skills, Solid understanding of HR practices and labour legislation.

At LambdaTest, We help developers and testers fix their applications across a combination of2000+ browsers and Operating Systems by providing a complete cross-browser ecosystem on the cloud. We are looking for an industry leading Full Stack Developer with strong PHP experience to join our Technology department. You’ll be someone who loves innovating, problem solving and wants to be at the forefront of transformation. We are constantly developing new and cutting edge scalable solutions and we need a best in class developer to push boundaries, work at pace and never take no for an answer! 

At LambdaTest' You’ll be playing a key role within our team as we build solutions and concepts to further our ongoing global expansion. As a Full Stack Developer, you should be comfortable around both front-end and back-end languages, development frameworks and third-party libraries. .

• This is an exciting opportunity to join an evolving team both in technology and process and this role will be an important part of shaping our innovation and in implementing these changes. 
• Practical experience of continuous integration and deployment 
• Multiple concurrent feature branches and experience of merging them 
• Software architecture considerations (outside of simple request/response patterns) 
• Design patterns 

• 2+ years of experience developing with modern PHP using Laravel or Symfony
• Strong Javascript framework experience on a production environment (React, Angular, Vue,)
• 2+ years experience with VueJS
• Experience building, maintaining, testing and documenting APIs to be used by other developers both internally and externally
• Experience with database management and optimization
• Experience with other data stores like Elastic Search, MongoDB or similar
• Experience with git and related tools
• University Bachelor's degree or equivalent experience

We are looking for a Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment. As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility. Should be familiar with Agile methodologies.

Participating in the design and creation of scalable software Writing clean, functional code on the front- and back-end Testing and fixing bugs or other coding issues Work with development teams and product managers to ideate software solutions Design client-side and server-side architecture Build the front-end of applications through appealing visual design Develop and manage well-functioning databases and applications Write effective APIs Test software to ensure responsiveness and efficiency Troubleshoot, debug and upgrade software Create security and data protection settings Build features and applications with a mobile responsive design Write technical documentation Work with data scientists and analysts to improve software

Proven experience as a Full Stack Developer or similar role Experience developing desktop and mobile applications Familiarity with common stacks Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery) Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js) Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design Excellent communication and teamwork skills Great attention to detail Organizational skills An analytical mind

B.E/B.Tech/MCA/MCS/BCS

Despite the global pandemic, Flexiple has been growing ~25% month on month for the last 6 months and has grown its fully distributed network of highly skilled tech talent across ~50 countries now.

Our Marketplace & Talent Operations team till date has been led by https://www.linkedin.com/in/suvansh-bansal/">Suvansh Bansal, right now assisted by a 10 member team. We are now looking to add a leader to the team who can help us hire, grow, nurture, and retain quality operations talent. Additionally, you will play a key role in leading the strategy and execution to ensure that high-quality freelance talent is onboarded and optimally placed to meet client demands (average deal size of ~US$30000).

You have the opportunity to be a part of a company that is leading the remote work revolution and be the revenue-driving force in the premium B2B services industry Flexiple operates in. We expect to grow to $15 million by end of FY22-23.

Kindly note, this is a remote position.

• Attracting & Retaining Talent - Build and execute a strategy to effectively attract, onboard, and retain talent to meet the speed and quality expectations of our clients. This includes collaborating with our screening teams to optimize the process for sourced talent. Your strategic and analytical thinking will contribute to the formulation of unique solutions to streamline such processes.
• Optimize matching process - Lead a fully distributed team and ensure work practices are designed to encourage revenue optimization. The focus thus, needs to be on assessing client needs, finding the "right" freelancer, so that we can match freelance talent to meet the speed and quality expectations of our clients. A key work area would be to do supply planning in alignment with forecasted client demand.
• Collaboration with Sales team - Build robust feedback loops with the Sales team to ensure that both teams work in the same direction. Your success will be measured by exceeding established KPIs for the supply and the demand teams.
• Driving improvements with the Marketing team - Lead efforts while working with the founders to dramatically scale the inbound funnel. Your role will be prioritize the different methods of talent acquisition to meet the forecasted client demand. Your insights will help the marketing team build landing pages and site resources to attract and retain targeted talent.
• Work with the Founders - Share feedback backed by strategic and analytical thinking with the founders on tech products (for freelancer success, onboarding, and matching), technical screening, talent success (laying out a clear path for success for our community).
• Team - Lead by example, hire/ train/ mentor mentor junior team members, and provide instant, relevant feedback on areas of improvement for processes and performance.

Expectations in Week 1

1. Understand our business model and way of working.
2. Work with key teams to learn the core of Flexiple's talent operations and sales capabilities.

Expectations in Month 1

1. Take ownership of a set of freelancer leads and work on the process followed for them.
2. Complete a current state assessment of the structure and functions that define attracting, onboarding, and retaining talent.
3. Pick up necessary tech skills that are needed for the industry.

Expectations till Month 3

1. Take ownership of a set of client leads and work on finding the best matches for them.
2. Complete a current state assessment of the structure and functions that define the Talent Matching process.
3. Work with the existing Talent Operations team to help them improve their sales ability, industry knowledge, and tech understanding.
4. Get the team in the habit of hitting their targets every month.
5. Build up on the tech skills you picked up in the first month.

Expectations till Month 6

1. Assess, develop, and execute strategies to effectively onboard, and retain talent while adapting to the specialized needs of our clients.
2. Begin to assess, develop, and execute strategies to effectively matching talent while meeting the speed and quality expectations of our clients.
3. Gain a deep understanding of the supply/ demand dynamics within Flexiple to assist with prioritization of matching activities and optimal supply planning.
4. Build up on the tech skills you picked up in the first 3 months.

Expectations in Year 1

1. Take ownership of the talent attraction, on-boarding, retention, and matching teams to meet changing demands and drive revenues.
2. Develop and nurture robust feedback loops between the Talent Operations team and the Sales teams to efficiently run the matching process.
3. Evaluate the current team and bridge shortfalls by hiring, training, growing, and retaining internal talent for the Talent Operations team.
4. Develop supply models to ensure we can meet client expectations for current and future needs.

• 5+ years of experience in business operations/ management consulting, developing and executing strategies, leveraging analytics and KPIs to inform decision-making and performance management.
• Strong analytical skills and ability to problem solve to inform supply planning decisions so that priorities can be set are mandatory.
• Ability to lead a global team, provide motivation and clear direction to meet expectations by instilling accountability for quality, sense of urgency, and deepening of customer relationships with both clients and freelance talents.
• Proven ability to collaborate effectively and develop strong cross-functional relationships, especially with Operations and Sales functions.
• Accustomed to working in a metrics-driven environment and success in developing methods to achieve KPI expectations.
• Expertise in building a replicable playbook to hire, train, mentor junior team members.
• Ability to adapt to changing business priorities and environments.

• A fully remote (work from anywhere) role
• Receive a more-than-competitive salary plus benefits
• A flat and transparent culture
• Support for setting up home office
• Laptop on joining
•  
• Enjoy a culture with opportunities for growth and learning

1. Sr. Data Engineer:

 Core Skills – Data Engineering, Big Data, Pyspark, Spark SQL and Python

Candidate with prior Palantir Cloud Foundry OR Clinical Trial Data Model background is preferred

Major accountabilities:

• Responsible for Data Engineering, Foundry Data Pipeline Creation, Foundry Analysis & Reporting, Slate Application development, re-usable code development & management and Integrating Internal or External System with Foundry for data ingestion with high quality.
• Have good understanding on Foundry Platform landscape and it’s capabilities
• Performs data analysis required to troubleshoot data related issues and assist in the resolution of data issues.
• Defines company data assets (data models), Pyspark, spark SQL, jobs to populate data models.
• Designs data integrations and data quality framework.
• Design & Implement integration with Internal, External Systems, F1 AWS platform using Foundry Data Connector or Magritte Agent
• Collaboration with data scientists, data analyst and technology teams to document and leverage their understanding of the Foundry integration with different data sources - Actively participate in agile work practices
• Coordinating with Quality Engineer to ensure the all quality controls, naming convention & best practices have been followed

Desired Candidate Profile :

• Strong data engineering background
• Experience with Clinical Data Model is preferred
• Experience in
• SQL Server ,Postgres, Cassandra, Hadoop, and Spark for distributed data storage and parallel computing
• Java and Groovy for our back-end applications and data integration tools
• Python for data processing and analysis
• Cloud infrastructure based on AWS EC2 and S3
• 7+ years IT experience, 2+ years’ experience in Palantir Foundry Platform, 4+ years’ experience in Big Data platform
• 5+ years of Python and Pyspark development experience
• Strong troubleshooting and problem solving skills
• BTech or master's degree in computer science or a related technical field
• Experience designing, building, and maintaining big data pipelines systems
• Hands-on experience on Palantir Foundry Platform and Foundry custom Apps development
• Able to design and implement data integration between Palantir Foundry and external Apps based on Foundry data connector framework
• Hands-on in programming languages primarily Python, R, Java, Unix shell scripts
• Hand-on experience in AWS / Azure cloud platform and stack
• Strong in API based architecture and concept, able to do quick PoC using API integration and development
• Knowledge of machine learning and AI
• Skill and comfort working in a rapidly changing environment with dynamic objectives and iteration with users.

 Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision