ServiceNow (ITSM+HRSD) Developer

Who are we looking for?

• 2–4 years of hands-on experience in HR operations.
• Strong understanding of onboarding, offboarding, compliance, and labour laws.
• Good communication and stakeholder management skills.
• High intent, ownership & multitasking ability
• Available to work full-time in-office
• Available to join by 15 December’25

What will you be doing?

• Manage end-to-end onboarding and offboarding processes.
• Handle payroll & compliance
• Ensure adherence to labour laws and statutory requirements.
• Address and resolve employee queries with quick turnaround.
• Maintain and track asset management for all employees.
• Manage vendor coordination for HR-related services/tools.
• Support hiring activities and assist other HR functions when needed.
• Coordinate with internal teams for smooth operational workflows.
• Take ownership of ad-hoc HR tasks and projects.

 Job Summary:

We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes. The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB). ·

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CMDB Management:

 Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.

 Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.

 Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.

Discovery and Service Mapping:

 Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.

 Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.

 Assist the CMDB Administrator with developing and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.

 Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.

 Strong hands-on experience in optimizing discovery, tailoring patterns and development.

 Validating discovery results and troubleshooting as required

 Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers  Define, create, and manage Service Mapping infrastructure, including patterns.

 Work with support teams to identify, investigate and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.

 Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB. General/Admin

 Assist with tasks related to implementing the ServiceNow application.  Document procedures for the discovery, configuration management functions

 Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

Qualifications:

1. Over 5+ years of working experience in ServiceNow

2. 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools

3. Solid understanding of Configuration Management practices and principles

4. Experience implementing ServiceNow Service Mapping

5. ITIL foundations certification preferred

6. Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)

7. Effectively working under accelerated deadlines and working independently to complete objectives

8. Experience working in a team-oriented, collaborative environment with good interpersonal skill

9. Ability to translate business requirements into technical specifications and design.

10. Self-starter, positive attitude, and ability to problem-solve under minimal supervision

11. Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude

12. Ability to manage multiple simultaneous tasks within an open and interactive environment 

Experience: 3-10 Years

Qualification- Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)

Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA)

Roles and Responsibilities:

• Must have experience in Microservice architecture with the ability to collaborate effectively with team members and build positive working relationships.
• Design and build and deploy APIs to meet business requirements.
• High level of commitment to business satisfaction and agility.
• Strong work ethic and a passion for the role, with a positive attitude and a willingness to learn.
• Communicate effectively with the tech lead to thoroughly understand the requirements and highlight any blockers immediately.
• Handle programming and software development, including requirement gathering, bug fixing, testing, documenting, and implementation.
• Work in an agile environment to deliver high-quality solutions.
• Understand and implement Security, Logging, Auditing, Policy Management, and Performance Monitoring.
• Familiarity with relational databases (E.g.: Oracle), non-relational databases (E.g.: MongoDB), MSK Kafka, Docker, Kubernetes, and CICD Technologies (Jenkins, GitHub, Maven)

Background

Praan (Praan, Inc.) is an impact focused deep-tech startup democratising clean air using breakthrough filterless technology. The company is backed by top tier VCs and CXOs globally and currently operates between the United States and India. Our team puts extreme attention to detail and loves building technology that's aspirational. Praan's team and culture is positioned to empower people to solve large global problems at an accelerated pace. 

Why

Everyone worries about the dooms-day in climate change which is expected to occur in the 2050s. However, there's one doom's day which is the reality for millions of people around the world today. Air pollution takes more than 7 Million lives globally every single year. Over 5% of premature children death occur due to air pollution in developing countries. Everyone has relied on governments or experts to solve the problem, but most solutions up until today have either been too expensive or too ineffective. Praan is an attempt at making the future cleaner, healthier, and safer for the generations to come. 

Job Description

• Lead the technical sales efforts for Praan's filterless purification systems, targeting industrial clients for the MK II platform, and commercial clients for the HIVE platform
• Identify potential customers, establish and nurture relationships, and conduct product demonstrations to showcase the features and advantages of our product portfolio
• Collaborate closely with the engineering and product teams to understand technical details, product capabilities, and competitive advantages, enabling you to effectively communicate the value proposition to potential customers
• Understand customer requirements and tailor product solutions to meet their specific needs, providing technical recommendations and guidance throughout the sales process
• Develop and deliver persuasive sales presentations, proposals, and product demonstrations to key decision-makers, highlighting the benefits and ROI of our products
• Actively track and manage sales opportunities through the entire sales cycle, from lead generation to deal closure, ensuring timely follow-ups and effective communication to meet sales targets
• Provide feedback from the market to the product development teams, helping to shape future product enhancements and new offerings based on customer needs and market trends

Skill Requirements

• Past academic education in Engineering + MBA or equivallent 
• Proven track record working on engineering projects and have sold products like vibro sifters
• Past experience of 7 years to 10 years in the relevant industry
• Proven track record of successful technical sales, preferably in the B2B environment, with a focus on complex products or solutions
• Proven track record of achieving monthly/quarterly and yearly targets
• Strong leadership skills - will be managing a team of 4-5 Inside sales representatives
• Strong technical acumen and the ability to understand and explain technical concepts to both technical and non-technical audiences
• Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and concisely
• Demonstrated ability to build and maintain strong relationships with customers, understanding their needs and providing effective solutions
• Self-motivated, results-oriented, and able to work independently as well as collaboratively within a cross-functional team environment
• Willingness to travel as required to meet with clients, attend trade shows, and participate in industry events.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

• Design, coding, enhancements, and bug fixing in DNS and related areas.

• Bring up new ideas to improve the day-to-day challenges in the design/functionality.

• Should be able to provide technical direction to the ongoing and future projects in the team.

• Keep the product vulnerability free by uplifting/fixing the open issues.

• Build tools and infrastructure to improve these F5’s components and features. 

• Set an example of software design and development innovation and excellence. 

• Research, investigate and define new areas of technology to enhance existing or new products directions

• Evaluate performance of products to fine-tune, and refactor the design as per the requirements to scale up.

• Must have worked in security and related areas.

• Document software designs via functional specifications and other design documents

• Conduct presentations internal and external, mentoring the team members

• May participate in the hiring and onboarding process

• Collaborate with team members and technical leads

• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.

Knowledge, Skills and Abilities: 

Essential 

• Deep understanding of data structures & algorithm. 

• Expert in C, C++ with hands-on experience

• Fair understanding of scripting languages Python and JavaScript

• Expertise in Linux user-level programming and exposure to Linux networking stack.

• Good understanding on TCP/IP concepts.

• Proven experience with security standards.

• Excellent analytical and problem-solving skills. 

• Good understanding of Network security and DNS modules

• Excellent Understanding of networking technologies and OS internals.

• Prior experience in leading and delivering project/programs involving multiple teams.

• Prior experience of leading and mentoring senior engineers to deliver critical projects.

Nice-to-have 

• Prior experience developing DNS and related modules is a Plus.

• Good understanding of network protocols like TCP, UDP, HTTP, SSL, DNS, FTP etc. 

• Experience with CI/CD (git, pipeline etc.). 

Qualifications

• Requires a minimum of 15+ years of related experience with a Bachelor of Engineering in ECE/Computers or similar years’ experience with ME/MTech in ECE/Computers.

• Excellent organizational agility and interpersonal skills throughout the organization.

• Ability to work flexible hours for better collaboration with international teams.

F5 Inc. is an equal opportunity employer and strongly supports diversity in the workplace. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

• Design, build and support technical solutions and systems with highest quality.
• Create software architecture, high level design, low level design documents
• Own systems scalability and resilience
• Define and drive adoption of coding best practices
• Define technical roadmap and vision for technical products.
• Work closely with engineering counterparts, product managers and business stakeholders to achieve company goals.
• Coach, mentor and support software development engineers to grow them in their career aspirations. Internal Use—Confidential

Experience & Skills Required

• Strong understanding for technical concepts – Familiarity with microservices, distributed systems and event driven architecture.
• Ability to build scalable systems while thinking strategically balancing short and long term approaches.
• Wide knowledge of architecture standards and design patterns
• Excellent communication skills, fluent English - Communicates effectively in all situations and creates an environment of open and effective communication.
• Strong knowledge of best engineering practices
• Ability to work under minimal guidance
• 7-10 years of software development experience, of which 5+ years should be on salesforce

• Develop new product features and new applications within an Agile
• Build reusable code and libraries for future
• Write well-designed, testable, efficient code using the latest development best
• Collaborate with designers to implement and improve design
• Optimize applications for maximum speed and
• Stay up-to-date on emerging
• Contribute to the continuous improvement of the development

• Passion to build world class UI design
• 5+ years of experience developing web applications with modern JavaScript programming frameworks, tooling and libraries (such as Backbone, Angular, React, Vue.js, Ember) and CSS pre-processing frameworks (such as Sass or Less)
• Minimum one-year experience in developing js applications in team environment.
• Experience with state management frameworks like Redux
• Experience writing unit tests
• Familiarity with common front-end development tools such as Babel, Webpack, gulp, npm- scripts
• Any experience building, launching or supporting a SaaS product