IPU Dev Support Engineer

Strong Technical Support Leader profile

Mandatory (Company) – Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)

Mandatory (Experience 1) – 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams

Mandatory (Experience 2) – Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams

Mandatory (Team Leadership) – Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management

Mandatory (Technical Depth) – Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows

(to effectively coordinate with architects and engineering heads)

Mandatory (Process & Metrics) – Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting

Mandatory (Ticketing Tools) – Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms

Mandatory (Core Skills) – Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

JOB DESCRIPTION FOR FRONTEND DEVELOPER ROLE 

Company Overview 

Boolment Software Development Pvt. Ltd. is a fast-growing technology company delivering innovative software solutions across diverse industries. Our mission is to empower businesses through scalable and high-quality technology products. We foster a culture of innovation, collaboration, and continuous learning, providing employees with opportunities to work on cutting-edge technologies and projects. 

Job Title : Front Developer  

Department: Software Development 

Location: Gurgaon, Haryana 

Employment Type: Full-Time / Internship (3 months) 

Working Mode: On-site 

Shifts: 6 Day (9:30 AM – 6:30 PM)  

Reporting To: Manager 

Vacancies: 3–5 

Experience: 0–3 years (Freshers eligible) 

Salary Range: ₹3 LPA – ₹6.5 LPA | Internship Stipend: ₹0–₹15,000/month 

Job Summary 

We are seeking a skilled Frontend Developer to join our dynamic team. The ideal candidate will be responsible for designing, developing, and maintaining responsive and high-performance web applications. You will work closely with UX/UI designers, backend developers, and product teams to deliver exceptional user experiences. 

Key Responsibilities 

UI/UX Implementation: 

• Implement modern, responsive, and interactive user interfaces based on wireframes, mockups, and prototypes. 
• Collaborate with UX/UI designers to translate designs into functional and visually compelling interfaces. 
• Ensure web accessibility and usability best practices. 

Frontend Development: 

• Develop scalable, maintainable, and reusable components using modern JavaScript frameworks and tools such as Angular, Bootstrap, and Thymeleaf and JSP (JavaServer Pages). 
• Write clean, modular, and efficient code in HTML5, CSS3, JavaScript (ES6+), and jQuery. 
• Use CSS Preprocessors such as SASS, LESS, and CSS methodologies like BEM for maintainable styling. 
• Work with JSP (Java Server Pages) and Thymeleaf templates to integrate frontend interfaces with backend systems. 
• Optimize applications for speed, responsiveness, and overall performance across devices. 
• Implement lazy loading, bundling, and code-splitting for enhanced performance. 
• Integrate frontend components with backend services via RESTful APIs. 
• Perform cross-browser and cross-device testing to ensure consistent UI. 
• Participate in code reviews, provide constructive feedback, and follow version control best practices using Git. 
• Ensure cross-browser and cross-device compatibility across web and mobile platforms. 
• Collaborate with cross-functional teams to deliver innovative and high-quality web solutions. 
• Contribute documentation, reusable components, and design systems for long-term maintainability. 

Testing & Debugging: 

• Write unit and integration tests for frontend components. 
• Debug and resolve performance and compatibility issues. 

Continuous Learning & Innovation: 

• Stay up-to-date with the latest trends in front-end development, frameworks, and web technologies. 
• Recommend new tools, libraries, and approaches to improve development efficiency and user experience. 

Must-Have Skills 

• Core Frontend: HTML5, CSS3, JavaScript (ES6+), jQuery 
• Frontend Frameworks/Libraries: Bootstrap, Angular, JSP, Thymeleaf 
• CSS Preprocessors & Methodologies: SASS, LESS, Tailwind CSS, BEM 
• Responsive & Mobile Design: Media Queries, Flexbox, Grid, Mobile-First Design 
• APIs & Data Handling: RESTful Services 
• Version Control & Collaboration: Git, GitHub/GitLab/Bitbucket, Branching & Merging Strategies 
• Frontend Testing & Debugging: Jest, Chrome DevTools 
• Problem-Solving & Analytical Skills: Debugging UI issues, optimizing performance, identifying bottlenecks 
• Cross-Browser & Cross-Device Testing: BrowserStack, Lighthouse 

Good-to-Have Skills / Trending Skills: 

• TypeScript for type-safe JavaScript development. 
• UI libraries/frameworks like Tailwind CSS, Material-UI. 
• Testing frameworks such as Jest, Cypress, or Selenium. 
• Experience with CI/CD pipelines and cloud deployments. 
• Knowledge of micro-frontends architecture or modern web development trends. 

Qualification & Soft Skills 

• B.Tech / BE / MCA / Equivalent degree in Computer Science, IT, or related field. 
• Strong verbal and written communication skills. 
• Ability to explain technical concepts to non-technical stakeholders. 
• Collaborative, adaptable, and open to learning. 
• Attention to detail with a creative problem-solving mindset. 

Compensation & Benefits 

• Competitive salary (based on experience). 
• Health & Medical Insurance, Gratuity, and Retirement Benefits. 
• Paid Leaves, Travel Reimbursements, and Performance Bonuses. 
• Access to training programs, certifications, and mentorship. 
• Cross-functional exposure and opportunities for career growth and advancement. 

Job description for Python/Backend Developer

We are actively looking for backend software engineers who are passionate about building cutting-edge systems that work on the latest tech stack (Python, Django) but also help save lives. You’ll have the opportunity to learn and lead the development of several AI-enabled products and solutions within the company that are geared to help accelerate the development of new cures and to reduce the inefficiencies in how healthcare information is managed. 

Key Responsibilities:

• Design, develop, and deploy scalable APIs using Python/Django.
• Integrate third-party APIs like Facebook page API, Google Business API, and all other social APIs (10+)
• Collaborate with cross-functional teams to define, design, and ship new features.
• Write clean, maintainable, and testable code.
• Develop and maintain authentication mechanisms, including OAuth, JWT, and SSO integration with third-party providers.
• Optimize and maintain existing APIs for performance and scalability.

Required Skills and Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience:
• 2+ years of experience in Python development.
• Proven experience in designing and developing RESTful APIs.
• Advanced proficiency in Python programming.
• Strong experience with databases (e.g., MySQL, Elasticsearch).
• Hands-on experience with SSO protocols and implementation (e.g., OAuth, SAML, OpenID Connect).
• Experience integrating SSO with third-party providers.
• Proficiency in using JSON Web Tokens (JWT) for secure data exchange

• Technical Skills:
• Proficiency in Python and Python frameworks (Django, Flask).
• Solid understanding of web technologies (HTTP, SSL/TLS, JSON, XML).
• Familiarity with API documentation tools (e.g., Swagger, Postman).
• Experience with version control systems (e.g., Git).
• Expertise in authentication and authorization methods.
• Ability to write clean, maintainable, and efficient code following best practices.
• Experience in writing unit tests for code to ensure reliability and maintainability

About the Role

We are looking for a DevOps Engineer to build and maintain scalable, secure, and high-

performance infrastructure for our next-generation healthcare platform. You will be

responsible for automation, CI/CD pipelines, cloud infrastructure, and system reliability,

ensuring seamless deployment and operations.

Responsibilities

1. Infrastructure & Cloud Management

• Design, deploy, and manage cloud-based infrastructure (AWS, Azure, GCP)

• Implement containerization (Docker, Kubernetes) and microservices orchestration

• Optimize infrastructure cost, scalability, and performance

2. CI/CD & Automation

• Build and maintain CI/CD pipelines for automated deployments

• Automate infrastructure provisioning using Terraform, Ansible, or CloudFormation

• Implement GitOps practices for streamlined deployments

3. Security & Compliance

• Ensure adherence to ABDM, HIPAA, GDPR, and healthcare security standards

• Implement role-based access controls, encryption, and network security best

practices

• Conduct Vulnerability Assessment & Penetration Testing (VAPT) and compliance

audits

4. Monitoring & Incident Management

• Set up monitoring, logging, and alerting systems (Prometheus, Grafana, ELK,

Datadog, etc.)

• Optimize system reliability and automate incident response mechanisms

• Improve MTTR (Mean Time to Recovery) and system uptime KPIs

5. Collaboration & Process Improvement

• Work closely with development and QA teams to streamline deployments

• Improve DevSecOps practices and cloud security policies

• Participate in architecture discussions and performance tuning

Required Skills & Qualifications

• 2+ years of experience in DevOps, cloud infrastructure, and automation

• Hands-on experience with AWS and Kubernetes

• Proficiency in Docker and CI/CD tools (Jenkins, GitHub Actions, ArgoCD, etc.)

• Experience with Terraform, Ansible, or CloudFormation

• Strong knowledge of Linux, shell scripting, and networking

• Experience with cloud security, monitoring, and logging solutions

Nice to Have

• Experience in healthcare or other regulated industries

• Familiarity with serverless architectures and AI-driven infrastructure automation

• Knowledge of big data pipelines and analytics workflows

What You'll Gain

• Opportunity to build and scale a mission-critical healthcare infrastructure

• Work in a fast-paced startup environment with cutting-edge technologies

• Growth potential into Lead DevOps Engineer or Cloud Architect roles

The L1/L2 Laptop/LAN Support Technician is responsible for providing technical assistance and support related to laptop and Local Area Network (LAN) systems. This role involves troubleshooting, maintaining, and repairing hardware and software issues, ensuring minimal downtime, and providing excellent customer service to end-users. The technician will handle both Level 1 (basic) and Level 2 (intermediate) support tasks, escalating more complex issues to higher-level support teams when necessary.

Key Responsibilities:

1. Technical Support:

- Provide first-level (L1) and second-level (L2) technical support for laptops, desktops, and LAN systems.

- Diagnose and resolve hardware and software issues related to laptops, desktops, printers, and other peripherals.

- Troubleshoot network connectivity issues, including wired and wireless connections.

- Install, configure, and update operating systems, drivers, and software applications.

2. Network Support

- Assist in the setup, configuration, and maintenance of LAN infrastructure, including routers, switches, and access points.

- Monitor network performance and troubleshoot network-related issues.

- Ensure network security by implementing and maintaining firewalls, VPNs, and other security measures.

3. Hardware Maintenance

- Perform hardware repairs and upgrades on laptops and desktops, including replacing hard drives, memory, and other components.

- Conduct routine maintenance and inspections of hardware to ensure optimal performance.

- Manage inventory of spare parts and equipment.

4. User Assistance

- Provide hands-on and remote support to end-users, guiding them through troubleshooting steps and resolving issues.

- Educate users on basic troubleshooting techniques and best practices for using laptops and LAN systems.

- Create and update user documentation and FAQs.

5. Incident Management

- Log and track support tickets using a ticketing system, ensuring timely resolution and follow-up.

- Escalate complex issues to L3 support or other specialized teams as needed.

- Maintain detailed records of issues, resolutions, and user interactions.

6. Compliance and Security

- Ensure compliance with company policies and procedures related to IT security and data protection.

- Implement and enforce security measures to protect sensitive information and prevent unauthorized access.

7. Collaboration

- Work closely with other IT team members to ensure seamless support and service delivery.

- Participate in team meetings, training sessions, and knowledge-sharing activities.

Qualifications:

- High school diploma or equivalent; associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred.

Technical Skills:

- Proficiency in Windows and macOS operating systems.

- Knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN.

- Familiarity with remote desktop tools and support software.

- Basic understanding of cybersecurity principles and practices.

Soft Skills:

- Strong problem-solving and analytical skills.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Customer-focused with a commitment to providing high-quality support.

Experience: 5 years

No. of Positions: 2

Job Type: Full-time

Benefits: Health Insurance

Work Days: Monday to Friday

Job Description:

• Strong proficiency with JavaScript / Core Java and other related technologies.
• Expertise in developing models and scalable Microservices components.

Good to have:

• Knowledge of Databases such as MySQL, DB2, Oracle and etc. (at least one)
• Basic understanding of front-end technologies, such as HTML5, and CSS3

Roles & Responsibilities:

• Developing and maintaining scalable APIs using Node.js
• Writing reusable, testable, and efficient code
• Integrating user-facing elements developed by front-end developers with server-side logic
• Designing and implementing low-latency, high-availability, and performant applications
• Implementing security and data protection measures
• Integrating data storage solutions (MongoDB, MySQL, etc.)
• Staying abreast of developments in web applications and programming languages

• Improving customer experience, not only for borrowers, but also other partners on the platform.
• Ensure seamless integration with data/ service providers and lending partners.
• When not doing any of above, write tests to prevent any regressions.

• Full-stack development experience.
• Experience with Ruby on Rails.
• Self-starter: Someone who can develop independently.
• Passionate about problem solving, ability to see the big picture.
• Realizes the value of 80-20

• Regular participation on Codechef, Topcoder etc. ( If yes, please cite your rank and pass on a link to your profile! )
• Prior experience at a bank / fin-tech / non-banking financial player in a technical role.