We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.
If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.
Location: Morbi
Job Description:
Ticket Management
- Log all IT service requests/incidents raised by users through phone, email, or in-person.
- Assign tickets to the relevant IT engineer based on the nature of the issue and engineer availability.
- Ensure timely acknowledgment of tickets logged in the Helpdesk system (ManageEngine ServiceDesk Plus or equivalent).
- Follow up with the concerned engineer for updates and resolution timelines.
- Provide regular status updates to end-users and ensure ticket closure confirmation.
2 Escalation Handling
- Proactively escalate delayed or unresolved tickets to the appropriate senior IT team members or as per escalation matrix.
- Track the ticket lifecycle to ensure SLA adherence.
3 Asset Management
- Maintain and update the IT Asset Register regularly.
- Coordinate with the team for asset issuance, movement, and return (laptops, desktops, printers, accessories, etc.).
- Ensure tagging and documentation of all IT assets in coordination with the IT Infrastructure Team.
4 Reporting & Documentation
o Generate daily, weekly, and monthly reports on ticket statistics, open issues, SLA breaches, etc.
o Maintain proper documentation of asset movements, handover forms, incident reports, etc.
5 Communication & Coordination
o Act as a central communication point for all IT-related queries and complaints.
o Communicate with vendors (if required) for updates on external support tickets.
o Maintain professional and courteous behaviors while interacting with users at all levels.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Full Stack Developer - Averlon