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Exp : 4+ years
Note : Current location should be Bangalore or Chennai
Must To Have Skills: Experience in ServiceNow IT Operations Management.
- Good To Have Skills: Experience in ServiceNow IT Service Management.
- Strong understanding of ITIL processes and best practices.
- Experience in designing and implementing ServiceNow workflows, forms, and reports.
- Experience in integrating ServiceNow with other systems.
- Experience in developing and maintaining technical documentation.
Required Technical Skills
Experience required: 5-8 yrs. Minimum 5 years of ServiceNow Design and Development experience apart from
support/admin. Good to have any #ServiceNow Implementation Specialist Certification or Application
Developer Certification. #ITSM/ #ITBM/ #ITOM/ #SecurityOps/ #grc development experience (Good to have). Hand on experience in Integration of third-party API's - Primary skills: ServiceNow
#ITSM/GRC Dev engineer. Must be CSA certified and great plus if certified as Implementation specialist. Hands On Experience in #Integration of #API's. Preferred
Minimum years of experience: 3 years in ServiceNow development
Certification is mandatory - #CAD Custom Application Development
JOB Description
- Monitoring entire infrastructure of Olam using various monitoring tools like
- SCOM, SolarWinds, Telegraph, OEM.
- Monitoring various types of alerts like
- CPU Utilization
- Memory Utilization
- Database related alerts
- DR Replication issues
- Backup Failure Alerts
- Exchange Mail Queue Threshold Alerts
- Service Mailbox quota breach alert
- Adobe Experience Manager / Site 24/7 Alerts
- Application URL Alerting
- Scheduling Maintenance Mode for planned Activity.
- Daily repeat CI analysis of events/alerts/incident and raising proactive problem tickets which helps in reduction of major incident.
- Handling Major Incidents, Driving the major incident bridge, sending communication about major incident to stake holders.
- CMDB Inventory Management – Onboarding and Offboarding of Device's are commissioned/decommissioned.
- Coordinating with Service Provider for MPLS related outage
- Daily follow ups with Regional and internal teams to ensure all the node are up and running fine.
Title: ServiceNow Development / Architect(CSM)
Exp: 3 - 10 years
Location: Any InfoBeans' location - Pune / Indore / Vadodara / Chennai
- 3-10 years of IT experience
- ServiceNow System Administration Certified is mandatory
- ITIL Foundation Certification would be a plus or can do before joining
- Implementation Specialist would be a plus
- Should possess good communication skills
- CSM - Customer Service Management module exp (Mandatory)
- ITSM - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog
- Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs
- Nice to have any one of below:
- ITOM - CMDB, Discovery, Service Mapping
- ITBM - Project Portfolio Management, Release Management, Agile
- HRSD (HR Service Delivery) and Finance
- GRC - Governance, Risk and Compliance
Title: ServiceNow Development (CSM)
Exp: 3 - 6 years
Location: Any InfoBeans' location
- 3-6 years of IT experience
- ServiceNow System Administration Certified is mandatory
- ITIL Foundation Certification would be a plus or can do before joining
- Implementation Specialist would be a plus
- Should possess good communication skills
- CSM - Customer Service Management module exp (Mandatory)
- ITSM - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog
- Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs
- Nice to have any one of below:
- ITOM - CMDB, Discovery, Service Mapping
- ITBM - Project Portfolio Management, Release Management, Agile
- HRSD (HR Service Delivery) and Finance
- GRC - Governance, Risk and Compliance
Skills – Jboss, DevOps, ServiceNow, Windows Server.
JD - Application Maintenance -- Must have -- Installation and configuration of Custom/Standard Software e.g., FileZilla, JDK, OpenJDK Installation and configuration of JBOSS/Tomcat Server, Configuration of HTTPS certificate in JBOSS/Tomcat, Windows Event Viewer/IIS Log/ Windows Security /Active Directory, how to set Environment variable, Registry value, etc. Nice to Have --- Basics of Monitoring Knowledge of PowerShell, MS Azure Devops, Deploy and Configure application, how to check Last installed version of any software/patch, ServiceNow , ITIL , Incident Management , Change Management
ITIL, Hardware Asset Management (IT-Asset Management) ,Servicenow(snow).
- Perform Build activities (hardware & software configuration) of customer environment and contribute to improve Build process.
- Coordinate for Service transition activities.
- Initiate change / release requests in line
- customer change / release management process.
- Work on the major problem tickets assigned by ITIS Teams
- Hands on experience in hardware asset management.
- experience on ticketing tool like service now or SNOW
- ITIL Certified.
Must Have Skills
- Service Now
- IT -Asset Management
ITIL
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