Servicenow Developer

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Senior Script Writer

Experience Level: 3+ Years

Location: Bangalore, Karnataka (On-site).

Responsibilities -

● Understand brand objectives and communication goals to ideate creative and impactful scripts.

● Develop engaging scripts that retain viewer attention across ad films and corporate films.

● Create detailed blueprints and structures based on conceptual ideas or creative briefs.

● Translate creative visions into compelling stories aligned with the target audience.

● Collaborate with creative, strategy, and production teams to refine scripts for audience appeal.

● Conduct extensive brand and market research before script development.

● Prepare presentation decks and pitch materials to communicate concepts effectively.

● Present and pitch creative ideas and storylines to clients with strategic clarity.

● Stay updated on advertising trends, audience insights, and brand storytelling techniques

Requirement -

● He/She is expected to manage edits within a short time frame.

● Minimum 3+ years of experience in scriptwriting

● Understand how products affect audiences and are familiar with current scripting and production formats.

● Should be familiar with script-writing guidelines and techniques to be able to develop a full-length script within required deadlines.

● Should know Final Draft

● Should have strong communication & Presentation skills

● Should also have a basic understanding on how to translate scripts to various visual media.

●Should possess strong grammar and writing capability.

● He/She should be a film maniac.

● Should be a good story teller.

● Should have a good knowledge of editing.

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

About MyOperator 

MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. 

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. 

Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount. 

Role Overview 

The AVP – Engineering & Technology will own the entire technology ecosystem of the company end-to-end. This role is responsible for product architecture, engineering execution, AI strategy, platform scalability, security, and technical excellence across all products and services. 

This is a hands-on leadership role with complete accountability—from product vision to production reliability. You will act as the technical custodian of the company, working closely with the CEO, Product, Business, and Customers. 

This role is ideal for entrepreneurial leaders, ex-founders, or senior technologists who have built and scaled products and teams. 

Key Responsibilities 

Technology & Product Ownership 

● Own end-to-end product engineering for all SaaS platforms and AI solutions

● Define and drive technical vision, architecture, and long-term scalability ● Ensure high availability, performance, security, and reliability of platforms

● Translate business vision into robust, scalable technical systems

AI & Innovation Leadership 

● Lead the AI roadmap including LLM-based agents, automation, and intelligence layers

● Drive build vs buy decisions for AI, infra, and tools 

● Ensure responsible, secure, and cost-effective AI adoption 

● Continuously evaluate emerging technologies for competitive advantage Engineering Execution & Delivery 

● Build, mentor, and scale high-performing engineering teams 

● Set engineering standards for code quality, DevOps, testing, and deployment

● Own delivery timelines, tech debt management, and release governance

● Establish strong engineering culture, accountability, and ownership 

Stakeholder & Business Alignment 

● Partner closely with CEO, Product, Sales, and Customer Success

● Support enterprise deals with technical confidence and credibility

● Act as the final escalation point for all technical risks and decisions ● Present technology strategy and progress to leadership and board 

What We’re Looking For 

Experience & Background 

● 10+ years of experience in software engineering and architecture

● Proven experience leading large-scale SaaS platforms 

● Strong exposure to AI/ML, LLMs, APIs, cloud-native architectures ● Experience owning products from 0 → 1 or 1 → scale 

● Prior experience as Founder, Co-founder, CTO, VP Engineering is a strong plus

Leadership & Mindset 

● Entrepreneurial mindset with ownership mentality 

● Ability to think business-first, not just tech-first 

● Comfortable operating in ambiguity and fast-paced environments ● Strong decision-maker with bias toward action 

● Deep sense of accountability and execution excellence

Why Join Us 

● Direct reporting to the CEO with real decision-making power

● Opportunity to shape the technical DNA of a growing AI company

● Build AI agents and SaaS products at scale 

● Potential for long-term leadership growth and wealth creation

● High-impact role with visibility across the organization

We're hiring an HR professional with 4+ years blending generalist duties and recruitment expertise. If you excel in employee relations, compliance, and full-cycle hiring, apply now!

Should have worked in Founder's Office OR start up's

HR Generalist/Recruiter role supporting talent acquisition, onboarding, policy enforcement, and employee engagement in a dynamic team.

Key Requirements

4+ years in HR: generalist experience (payroll, benefits, compliance, performance management) + hands-on recruitment (sourcing, interviewing, ATS management).

Strong communication for stakeholder collaboration and candidate experience.

Opportunity to work with a funded, high-growth organization

High visibility role with leadership interaction

Collaborative culture and career growth opportunities

Executive/ Sr. Executive/ Analyst /Sr. Analyst - AR

Demonstrated Skills: 

• Average ability on calling, spoken and written English with moderate medical billing knowledge. 

• Should be able to work independently with minimal supervision, on moderate and complex tasks with guidance from supervisors 

• Should be a team player and collaborate in solving the issues and problems. 

Roles & Responsibilities: 

• Ability to talk to insurance companies & check online for outstanding payments and document the conversation/ findings on patient account and assigned WP as per the standardization protocol with required accuracy. 

• Willingness to work in the night shift 

• Meet Compliance requirements like HIPPA etc. 

• Meet QMS and ISMS requirements 

• Meet productivity and quality standards 

• Should have good typing speed of 25 wpm 

• Should ensure 100% attendance. 

Sr. Executive - AR:-

Demonstrated Skills:

• Above average calling, spoken and written English skills, high medical billing knowledge 

• Should work independently, and with minimal supervision, on complex tasks with guidance from supervisors 

• Should be a team player and collaborate in solving the issues 

Roles & Responsibilities: 

• Ability to analyze a claim and talk to insurance companies & check online for outstanding payments and take necessary action, so that the claim is closed 

• Mentor and guide team members 

• Willing to work in Night shifts 

• Typing skills should be at min 30 wpm 

• Should ensure 100% attendance. Should not have any unapproved absenteeism 

• Ensure required quality standards.

Responsibilities:-

Participate in requirements analysis.

Collaborate with internal teams to produce software design and architecture.

Write clean, scalable code using .NET programming languages.

Test and deploy applications and systems.

Revise, update, refactor and debug code.

Improve existing software.

Develop documentation throughout the software development life cycle (SDLC).

Serve as an expert on applications and provide technical support.

Requirements and skills:-

Proven experience as a .NET Developer or Application Developer.

Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)).

Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3.

Familiarity with architecture styles/APIs (REST, RPC).

Understanding of Agile methodologies.

Excellent troubleshooting and communication skills.

• Provide L1 support including desktops, laptops and printers and other IT related accessories
• Carry out initial troubleshooting and resolve the issue; if not escalate to L2 support or corresponding OEM
• Raise ticket within supplied ticketing system and update and close with end user confirmation
• Install and configure Windows Operating Systems and application software Like MS-Office, Outlook, Antivirus etc
• Install, configure and upgrade security software (e.g. Antivirus programs) like McAfee or Kaspersky software
• Install, configure and troubleshoot various PC Hardware Components
• Configure and troubleshoot of LAN and Wi-Fi setup
• Install and troubleshoot Printer, Scanner and Projector

About you:

• 1-2 years of experience as a Desktop Engineer from any industry

• Hands on experience in troubleshooting in Desktop, Laptop and PC Hardware

• Strong experience in Anti-Virus software installation and Management

• Good experience in configuration and troubleshooting of Network Devices

• Basic knowledge of Server administration and Server hardware

• Good working knowledge on MS-Office

• Good communication and problem-solving skill

• Any bachelor’s degree with IT background would be a plus

• Experience in PHP & MySQLi, various open source frameworks,
• Strong knowledge in JavaScript, XHTML, CSS, AJAX, SQL,
• Strong Knowledge in Frameworks like Laravel
• Strong skills of APIs Creation & integration
• Knowledge of Cloud Servers like AWS, Digital ocean
• Know how to Secure the PHP Scripts from attacks or injections,