Service Now Developer

About MyOperator:

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.

About the Role:

Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances.

This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.

Key Responsibilities:

• Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
• Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews.
• Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards.
• Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors.
• Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
• Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
• SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and operations functions. Identify opportunities for automation in operational processes.
• Data Management & Reporting: Collect and analyze data from internal and external sources to support management decision-making. Develop dashboards and reports for operational visibility and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
• Cross-functional Collaboration: Work with internal teams to align operational strategies with business objectives and compliance standards.
• Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
• Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies.
• Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
• Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations.

Requirements:

• Education: Post Graduate (MBA preferred).
• Experience: Minimum 3-5 years of experience in backend operations, with mandatory exposure to telecom infrastructure and telecom regulatory compliance.

Skills:

• Deep understanding of the telecom regulatory landscape (TRAI, DoT, etc.).
• Strong vendor management and negotiation skills, including SLA adherence.
• Knowledge of telecom and data center infrastructure operations and relevant security standards.
• Ability to design and optimize operational workflows and SOPs.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Working knowledge of data reporting tools like Google Data Studio, AWS QuickSight, etc.
• Strong communication and analytical skills.
• Experience of working with ticketing systems.
• Basic project management skills.
• Certifications: Relevant certifications (e.g., ITIL, specific telecom certifications, compliance-related certifications) are a plus.
• Understanding of SLAs and KPIs: Proven ability to understand, define, and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
• Location: Candidates must be based in Delhi/NCR.

Other Requirements:

• Willingness to work flexible hours and roster-based shifts (including Sundays).
• Comfortable with a 6-day workweek.
• Location: Work-from-office (Noida, Sector 2).
• Willing to travel to data centers across India when needed.
• Flexibility in communication with both technical and non-technical stakeholders.
• Proactive and solution-oriented approach to challenges.

Benefits:

• Competitive salary aligned with industry standards and experience.
• Opportunity to work at the intersection of compliance, operations, and telecom infrastructure.
• Exposure to strategic and high-impact operational roles across telecom and data center verticals.
• A dynamic and collaborative work environment with growth potential.
• On-the-job learning in telecom regulations, infra compliance, and vendor governance.
• Potential for growth within the organization.
• Exposure to new and innovative technologies in the telecom and data center space (if applicable).
• Specific training opportunities in telecom regulations or technologies (if applicable).

• Write clean, maintainable and efficient code for Shopify themes and customizations adhering to best practices and Shopify’s guidelines.
• Write and maintain tests to ensure the reliability and performance of Shopify stores; identify and resolve bugs and performance issues.
• Create and manage reusable components and custom sections within Shopify themes to streamline development and ensure consistency. 

Required Skills & Qualifications 

• 1 + years of experience in front-end development, with a focus on Shopify.

• Proficiency in Shopify’s Liquid templating language and a solid understanding of Shopify’s best practices and conventions.

• Familiarity with front-end technologies such as JavaScript, HTML and CSS.

• Experience with customizing Shopify themes and working with Shopify’s APIs and app integrations.

About Client:

A dynamic digital marketing agency collaborating with agencies, advertisers, and publishers. Specializing in yield management, inventory optimization, and executing online display campaigns, our client also provides end-to-end digital marketing services for SMEs. Founded by IIM Ahmedabad alumni and ex-Ozone Media team members.

Key Responsibilities:

- Prospect, acquire, and nurture relationships with strategic publishers.

- Manage a team of 2-3 Publisher Development Representatives.

- Contribute to client's publisher development strategies.

- Study clients' existing advertising options, advising on seamless integration with our offerings.

- Articulate our client's value proposition across media solutions and ad technology, through both written and verbal communication.

- Build relationships across publisher organizations (executives, sales teams, ad ops, research).

- Track and manage the publisher acquisition pipeline and account activities.

- Collaborate with internal teams on sales strategy, techniques, and execution.

- Oversee all aspects of the sales process from pre-sale to close, providing ongoing sales consultation.

Requirements and Qualifications:

- Graduate degree in any discipline.

- Strong problem-solving and interpersonal skills.

- 5-7 years of industry experience, including 2 years with US Publishers.

- Previous roles in ad-serving technology, ad networks, or large Ad tech companies preferred.

- Ability to work with cross-functional teams and knowledge of pre and post-sales processes.

- Existing relationships with large premium publishers are preferred.

- High energy, self-motivated, and passionate about a fast-paced startup environment.

- Enthusiastic about the dynamic, fast-growing company and industry.

Other Benefits:

- Insurance: Medical coverage of 3,00,000 for individuals, spouses, and kids, with an option to include parents and higher coverage of 5,00,000.

- Professional Development: Reimbursement for relevant courses to support career growth and knowledge enhancement.

- Food: Enjoy breakfast, lunch, tea, and snacks – all you can eat!

- Work Culture: Embrace a flexible, result-oriented work environment.

- Dress: No dress code – wear anything you're comfortable in.

- Recreation: Engage in foosball, carom, and table tennis with like-minded colleagues.

- TGIF: Wrap up the week with fun activities – work hard, party harder!

1. Collaborate with product management and development teams to define and implement innovative solutions for the product direction, visuals, and user experience.
2. Execute all visual design stages from concept to final hand-off to development.
3. Conceptualize original ideas that bring simplicity and user-friendliness to complex design roadblocks.
4. Create wireframes, user flows, and prototypes to effectively communicate interaction and design ideas.
5. Conduct user research and evaluate user feedback to enhance user experience.
6. Establish and promote design guidelines, best practices, and standards.
7. Present and defend designs and key milestone deliverables to peers and executive level stakeholders.
8. Stay updated on industry trends, design tools, and emerging technologies.

Requirements:

1. Proven experience as a UI/UX Designer or similar role.
2. Strong portfolio showcasing a variety of design projects.
3. Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, or similar.
4. Experience with user research and usability testing.
5. Understanding of interaction design principles and best practices.
6. Excellent visual design skills with sensitivity to user-system interaction.
7. Up-to-date with the latest UI trends, techniques, and technologies.
8. Ability to work collaboratively in a fast-paced, cross-functional team environment.
9. Strong communication skills to articulate design decisions and thought process.

Nice to Have:

1. Experience in designing for mobile applications and responsive web design.
2. Knowledge of HTML, CSS, and basic front-end development principles.
3. Experience with motion graphics and prototyping tools.
4. Bachelor's degree in Design, Human-Computer Interaction, or a related field.

Responsibilities

1. Requirements Analysis: Collaborate with business analysts and stakeholders to understand and gather requirements for Appian applications.

2. Design and Development: Design, develop, test, and implement Appian applications using the Appian Low-Code Platform. Create process models, user interfaces, business rules, and integrations within the Appian environment.

3. Customization and Configuration: Customize Appian components as per the project requirements. Configure and extend the Appian platform to meet business needs.

4. Integration: Implement integrations with other enterprise systems and external services. Collaborate with integration architects to design and develop efficient and scalable integration solutions.

5. Testing: Conduct unit testing, integration testing, and user acceptance testing for Appian applications. Identify and resolve defects and issues during the testing phases. .

Skillset Required / Mandatory

• Proven experience as an Appian Developer with a strong understanding of the Appian Low-Code Platform.

• Appian certification is highly desirable.

• Solid understanding of software development life cycle (SDLC) and Agile methodologies.

• Strong analytical and problem-solving skills.

• Excellent communication and collaboration skills

Qualifications

 Bachelor’s degree in computer science, Information Technology, or a related field.

 Minimum 4+ years of work experience

Please share your updated cv in pdf format with the following details asap -

1. Current CTC

2. Expected CTC

3. Notice Period

4. Total Experience

5. Relevant Experience in Appian , Agile Methodologies & SDLC

6. Current Location

7. Availability for interview(Please specify time slot for 2 hours for 2 to 3

days in weekdays between 3 - 11 pm )

This role offers flexibility of remote work

Regards,

Preeti Sawant

Pyx Tech Pvt Ltd

We are looking for a performance marketer who can profoundly understand the user and plan search engine and display advertising to generate MQLs. You are someone who likes working with data and insights and making decisions based on it. You should be able to lead multiple performance marketing initiatives like Google Ads, Linkedin Ads, Facebook Ads, Display Ads, GDN, Bing Ads etc in international markets like MENA, USA, EMEA & SEA. An eager candidate to make an impact at Xoxoday and thrive in a fast-paced, dynamic, hyper-growth environment and can operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right.

• Segment our users by deeply understanding our clients and end users. You will talk regularly to users and prospects and draw qualitative and quantitative insights.
• Define and execute the SEM & performance marketing strategy. It will include work like demand generation, landing pages, keywords research, Ad copies, competition research & analytics.
• Work closely with a range of cross-functional teams - product, design, marketing, and sales to craft highly effective, data driven campaigns on Google Adwords, Linkedin & Facebook.
• Understand and analyze campaigns regularly and optimize the CTR, CPL & CPA.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• Expertise in Google Adwords campaigns for international markets.
• Experience working on marketing or growth throughout a product’s lifecycle.
• Working experience in SaaS, preferably for international markets.
• Hands-on experience in Google Analytics, Google AdWords, Linkedin Ads, Facebook Ads, Hubspot CRM, Landing pages and Webflow.

You will be working closely with the growth marketing head and the marketing team members. 

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of work, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that Xoxoday offers.

A fast-growing PE funded Fintech SaaS company based in Bangalore with offices in Delhi, Mumbai, California, New York, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Works with over 2000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.

Responsibilities:

• Drive innovation and manage product development teams within a fast paced, agile environment
• Cultivate an environment of continuous engineering improvement through mentoring, feedback, and metrics
• Recruit IT professionals with business and industry experience, and develop, reward and energize a competent, effective team within the technology organization.
• Lead software development teams, obtaining necessary resources, acting as an escalation point and removing impediments to achieve goals and objectives
• Engage in hands-on design and ensure alignment of strategy, architecture, tools/methods with software engineers and architects to execute product road-maps
• Collaborate with a wide variety to stakeholders within business and technology teams to drive change required to execute product road-maps
• Enable integrated teams to deliver technology solutions in support of key product initiatives by working closely with product managers, technical project managers, architects, engineers, and quality assurance