ServiceNow Developer

We're seeking a Software Development Engineer in Test (SDET) to ensure product feature quality through meticulous test design, automation, and result analysis. Collaborate closely with developers to optimize test coverage, resolve bugs, and streamline project delivery.

Responsibilities:

Ensure the quality of product feature development.

Test Design: Understand the necessary functionalities and implementation strategies for straightforward feature development. Inspect code changes, identify key test scenarios and impact areas, and create a thorough test plan.

Test Automation: Work with developers to build reusable test scripts. Review unit/functional test scripts, and aim to maximize test coverage to minimize manual testing, using Python.

Test Execution and Analysis: Monitor test results and identify areas lacking in test coverage. Address these areas by creating additional test scripts and deliver transparent test metrics to the team.

Support & Bug Fixes: Handle issues reported by customers and aid in bug resolution.

Collaboration: Participate in project planning and execution with the team for efficient project delivery.

Requirements:

A Bachelor's degree in computer science, IT, engineering, or a related field, with a genuine interest in software quality assurance, issue detection, and analysis.

2-5 years of solid experience in software testing, with a focus on automation. Proficiency in using a defect tracking system, Code repositories & IDEs.

A good grasp of programming languages like Python/Java/Javascript. Must be able to understand and write code.

Familiarity with testing frameworks (e.g., Selenium, Appium, JUnit).

Good team player with a proactive approach to continuous learning.

Sound understanding of the Agile software development methodology.

Experience in a SaaS-based product company or a fast-paced startup environment is a plus.

Company Description

At Deqode, our purpose is to help clients build their technical workforce. We are industry leaders in cutting-edge technologies, leveraging deep industry knowledge and technical expertise to optimize business processes, maximize impact, and foster growth. Our company transcends the boundaries of traditional information technology companies and decodes business problems with quality solutions, quickly delivered.

Looking for 3+ years of experience in Java, Springboot and Microservices

Looking for Immediate Joiners

Looking for Candidate who are based out of Jaipur

About the Role:

Deqode is looking for a skilled and motivated Java Developer to join our high-performing engineering team in Jaipur. You will be responsible for developing scalable backend systems using cutting-edge Java technologies and contributing to all stages of the software development lifecycle.

This is an on-site role, open only to candidates currently in Jaipur or willing to relocate immediately.

Key Responsibilities:

• Develop robust backend services using Java, Spring Boot, and Microservices.
• Build and maintain RESTful APIs.
• Implement Netflix OSS/Spring Cloud patterns for distributed systems.
• Integrate with messaging systems like Kafka for event-driven architecture.
• Write JUnit test cases and maintain code coverage up to agreed standards.
• Work in a CI/CD environment and contribute to automated build and deployment pipelines.
• Collaborate with DevOps teams for containerization and orchestration (Docker, Kubernetes).
• Work with AWS services for integration and deployment purposes.

Good to Have:

• Experience in creating and managing Docker images.
• Understanding of Kubernetes for orchestration.
• Familiarity with AWS Cloud services from a developer's integration perspective.

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

Required: Car Sales executive At Ahmedabad, Rajkot, Surat, Navsari

About the Company- automotive industry ( Car Dealership )

Experience of at least 1 TO 2 years as a Car Sales Executive

(Preferably from - a ( automotive industry)

Location - Ahmedabad, Rajkot, Surat, Navsari

Job Description:

Position Overview:

We are seeking a dynamic and customer-focused Car Sales Executive to join our thriving car dealership showroom. The ideal candidate will be responsible for assisting customers in finding the perfect vehicle to meet their needs, providing exceptional customer service, and contributing to the overall success of our sales team.

Key Responsibilities:

• Customer Interaction: Engage with customers in a courteous and professional manner, actively listening to their needs and preferences. Provide detailed information about available car models, features, and pricing.

• Sales Process: Guide customers through the entire sales process, from initial contact to the final sale. Present and demonstrate vehicles, provide test drives, and explain financing and leasing options.

• Product Knowledge: Maintain a thorough knowledge of the car dealership's inventory, including specifications, features, and pricing, to assist customers effectively.

• Customer Service: Ensure a high level of customer satisfaction by addressing customer inquiries, resolving any concerns, and maintaining a positive and helpful attitude at all times.

• Sales Targets: Achieve and exceed monthly sales targets and quotas set by the dealership management.

• Documentation: Complete all necessary paperwork accurately and efficiently, including sales contracts, financing applications, and vehicle registration.

• Follow-up: Maintain ongoing communication with potential and existing customers to nurture leads, answer questions, and facilitate follow-up visits.

• Market Trends: Stay informed about industry trends, new car models, and competitor offerings to provide customers with up-to-date information.

Qualifications:

• 1-3 years of experience in car sales or a related field.

• Strong interpersonal and communication skills.

• Ability to build rapport with customers and provide exceptional customer service.

• Knowledge of automotive features, specifications, and financing options.

• Proven track record of meeting and exceeding sales targets.

• Professional appearance and demeanor.

• Valid driver's license.

Benefits:

• Competitive base salary and commission structure.

• Health, dental, and retirement benefits.

• Training and development opportunities.

• Employee discounts on vehicles and services.

• Friendly and supportive work environment.

As an SSE, you will play a crucial role in designing, developing, and maintaining our backend systems

that power our platform. The ideal candidate will have a solid background in Python Django and a

strong understanding of databases, caching, and distributed systems.

● Design, develop, and maintain robust, scalable, and high-performance backend systems using

Python Django.

● Collaborate with cross-functional teams to understand business requirements and translate

them into technical solutions.

● Optimize application performance and scalability by implementing caching strategies, load

balancing, and distributed computing techniques.

● Ensure data integrity and security by implementing best practices for data storage, retrieval,

and access control.

● Develop and maintain integrations with external APIs and services to support seamless

interactions with third-party systems.

● Identify and address performance bottlenecks and other system issues to improve overall

system efficiency.

● Write clean, maintainable, and testable code following industry-standard coding practices.

● Conduct code reviews and provide constructive feedback to peers to ensure code quality and

adherence to best practices.

● Mentor junior team members and assist in their professional growth.

• Strong analytical skills -ability to understand and analyze business requirements.
• Excellent problem solving and communication skills.
• Strong sense of teamwork, personal integrity, responsibility, and accountability
• Experience working with demanding deadlines, high workload, and some degree of conflicting priorities
• Able to learn quickly with minimal supervision
• Should have extensive knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) Methodologies and processes
• Must have experience in Functional Testing, Integration Testing, User Acceptance Testing (UAT), Performance Testing, Portal Testing, Translation Testing, Usability Testing
• Must have experience is writing test cases and test strategies based on the customer requirements
• Minimum 3 years to maximum 6 years of SAP Functional Testing experience
• Experience in independently solving Business problems related to Testing and able to drive continuous improvement in Testing space
• Able to bring in Industry Best Practices and arrive at Strategies to benchmark and drive the maturity of Testing Processes
• Experience in Test Management using JIRA
• Experience in Preparation, Execution, Validation, Documentation of Test Processes
• Define, manage and create test data for Demo systems
• Experience in interface testing between SAP & non-SAP applications is needed for specific customers
• Functional knowledge in SAP PM, SAP PLM, SAP MM and SAP ISU will be a plus
• Experience with SAP Mobile Platform is a plus
• Experience of automation test tools will be an added advantage
• Experience in eCATT is a plus
• Experience in setting up Demo data is a plus
• Experience in working with LSMW is a plus

EmptyCup is an interior design platform. Our goal is to make good interior design accessible.

To know more about our vision, checkout this https://drive.google.com/file/d/1_PBkSaHLep-QsZzRWdKMI3amc-KFe99z/view">intro presentation.

You can also checkout our https://emptycup.in/">website here to know more about the product offering.

Senior Backend Engineer (Platform) Full Time Bangalore (Potentially Remote)

What you’ll be doing:

• Design and develop core systems that will be power teams to build services and apps
• Ensure and constantly improve reliability, scalability, security and performance of core apis and infrastructure
• Be proactive in technical decision making and a sound influence in technical discussions
• Work with the product teams to help shape product direction by communicating limitations and possibilities
• Adopt and advocate best practices and guidelines in architecture, code conventions, development practice

Who we are looking for:

• 5+ years of experience building web services in Python/Go/Java, preferably in Python with excellent debugging and analytical skills
• Strong understanding of software engineering principles, computer science fundamentals - data structures, algorithms and operating systems
• Proven experience in building, deploying and maintaining highly scalable RESTful web services
• Excellent written and oral communication ability in both technical and non tech. aspects
• Good understanding of benchmarking and performance monitoring - concurrency, multi-threading, logging, database optimisations
• Decent knowledge of CI/CD pipelines and familiarity with shipping code quickly and reliably.

What we offer:

• Ownership of the platform core with a clear roadmap.
• A small cool meritocratic team that's driven by passion.
• An inspiring culture that balances creative exploration & heads down execution.
• Cash compensation upto 20L and negotiable stock in a gold mine.