ServiceNow Developer at Mphasis · Pune · 5 - 10 years · ₹10L - ₹15L / yr · Posted 10 Jan 2025

Dear Candidate,
We are hiring for ServiceNow Developer at Pune location.
Position : ServiceNow Developer
Experience : 5-10 yrs
Location: Pune, Maharashtra
Company : IT
Salary: Best in Industry.
Job Title: ServiceNow Developer
Must have skill: Developer and Admin skills
Experience:
- Experience on creation and customization of complex workflows and custom workflow activities
- Experience working with Performance Analytics, email notifications, inbound actions, reports, gauges, and home pages
· Experience in CMDB, Discovery
Good to have skills
- Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists
· Automation initiatives
Location – Work Mode (WFH/WHO/Hybrid) – Shift timings : Pune, work from office
Job Description
Job Description
ServiceNow Developer.
Pune – Mphasis Office
Job Summary –
A mid-senior level ServiceNow developer and admin. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications. Should have managed ServiceNow administration.
Years of experience needed –
· 5 to 10+years of relevant working experience in ServiceNow
Technical Skills:
· Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists
· Experience on creation and customization of complex workflows and custom workflow activities
· Experience working with Performance Analytics, email notifications, inbound actions, reports, gauges, and home pages
· Experience in CMDB, Discovery.
· Gathering requirements and converting BRD’s into technical requirements
· Good Understanding of ITIL v3 processes
· Created design patterns & implementation plans for ServiceNow enhancements
· Ability to execute test plans, create test cases test data and contribute to appropriate software (including programming languages) development life cycle methodology and application of specialized business and technical knowledge.
· Resolve technical issues of projects and explore alternate designs
· Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
· Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
· Train and coach members of project groups to ensure effective knowledge management activity.
Certifications Needed:
· Any Graduate
Best Regards,
Minakshi Soni
Executive - Talent Acquisition (L2)
Rigel Networks

About Mphasis
About
Similar jobs (10)
We are looking for a ServiceNow Developer to build and customise ServiceNow applications and workflows.
Responsibilities
- Develop and configure ITSM modules such as Incident, Problem and Change
- Write server-side and client-side scripts using the Glide API
- Build workflows with Flow Designer
- Maintain the CMDB and its integrations
Requirements
- 1+ years of ServiceNow development
- Strong knowledge of ITSM and CMDB
- ServiceNow certification (CSA or CAD) is a plus
🚨 Hiring: ServiceNow Developer | ITSM + HRSD
We are looking for an experienced ServiceNow Developer to join our team!
🔹 Experience: 6+ Years
🔹 Skills: ServiceNow, ITSM, HRSD
🔹 Location: Bangalore
🔹 Work Mode: Hybrid – 3 Days WFO
🔹 Interview Process:
• Round 1 – Virtual
• Round 2 – Face-to-Face (FTF)
🔹 Interview: Tomorrow
📩 Interested candidates, please share your updated resume.
#Hiring #ServiceNow #ServiceNowDeveloper #ITSM #HRSD #BangaloreJobs #HybridJobs #TechJobs #ImmediateHiring #ITJobs #JobOpening
Job Summary
We are looking for an experienced ServiceNow Developer with 6+ years of hands-on experience in ServiceNow development, ITSM, HRSD, Service Catalog, integrations, and platform customization. The ideal candidate should have strong JavaScript skills and practical experience with Business Rules, Client Scripts, ACLs, REST APIs, and ITIL processes.
Key Responsibilities
- Develop, configure, customize, and maintain ServiceNow applications and modules.
- Work extensively on ITSM and HRSD implementations and enhancements.
- Design and maintain Service Catalog, Catalog Items, Record Producers, and Workflows/Flow Designer.
- Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and ACLs.
- Build and support REST API integrations with external applications.
- Troubleshoot ServiceNow issues, perform root-cause analysis, and provide technical solutions.
- Translate business requirements into scalable ServiceNow technical solutions.
- Follow ServiceNow development best practices and maintain code quality.
- Collaborate with functional consultants, business stakeholders, and other technical teams.
- Support upgrades, deployments, testing, and production releases.
- Apply ITIL principles while designing and implementing ITSM solutions.
Required Skills
- 6+ years of hands-on experience in ServiceNow development.
- Strong experience in ServiceNow ITSM and HRSD.
- Excellent knowledge of JavaScript and ServiceNow scripting.
- Strong experience with Service Catalog.
- Hands-on experience with REST API integrations.
- Strong knowledge of Business Rules, Client Scripts, ACLs, Script Includes, UI Policies, and UI Actions.
- Good understanding of ITIL processes and ITSM best practices.
- Experience in troubleshooting, debugging, testing, and deployment activities.
- Strong communication and problem-solving skills.
Preferred
- ServiceNow certifications such as CSA, CIS-ITSM, or CIS-HRSD.
- Experience with Flow Designer, IntegrationHub, and modern ServiceNow development practices.
- Experience working in enterprise ServiceNow environments.
Notice Period
Immediate joiners to candidates with a maximum 15-day notice period preferred.
ob Summary
We are looking for an experienced ServiceNow Developer with 6+ years of hands-on experience in ServiceNow development, ITSM, HRSD, Service Catalog, integrations, and platform customization. The ideal candidate should have strong JavaScript skills and practical experience with Business Rules, Client Scripts, ACLs, REST APIs, and ITIL processes.
Key Responsibilities
- Develop, configure, customize, and maintain ServiceNow applications and modules.
- Work extensively on ITSM and HRSD implementations and enhancements.
- Design and maintain Service Catalog, Catalog Items, Record Producers, and Workflows/Flow Designer.
- Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and ACLs.
- Build and support REST API integrations with external applications.
- Troubleshoot ServiceNow issues, perform root-cause analysis, and provide technical solutions.
- Translate business requirements into scalable ServiceNow technical solutions.
- Follow ServiceNow development best practices and maintain code quality.
- Collaborate with functional consultants, business stakeholders, and other technical teams.
- Support upgrades, deployments, testing, and production releases.
- Apply ITIL principles while designing and implementing ITSM solutions.
Required Skills
- 6+ years of hands-on experience in ServiceNow development.
- Strong experience in ServiceNow ITSM and HRSD.
- Excellent knowledge of JavaScript and ServiceNow scripting.
- Strong experience with Service Catalog.
- Hands-on experience with REST API integrations.
- Strong knowledge of Business Rules, Client Scripts, ACLs, Script Includes, UI Policies, and UI Actions.
- Good understanding of ITIL processes and ITSM best practices.
- Experience in troubleshooting, debugging, testing, and deployment activities.
- Strong communication and problem-solving skills.
Preferred
- ServiceNow certifications such as CSA, CIS-ITSM, or CIS-HRSD.
- Experience with Flow Designer, IntegrationHub, and modern ServiceNow development practices.
- Experience working in enterprise ServiceNow environments.
Job Description
We are looking for an experienced ServiceNow Developer with 6+ years of hands-on experience in ServiceNow development, ITSM, HRSD, integrations, and platform customization.
Key Responsibilities
- Develop, configure, customize, and maintain ServiceNow applications and modules.
- Work extensively on ITSM and HRSD implementations and enhancements.
- Develop and maintain Service Catalog, Catalog Items, Record Producers, and Workflows/Flows.
- Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and ACLs.
- Develop solutions using JavaScript and ServiceNow scripting.
- Design and implement REST API integrations with external systems.
- Troubleshoot and resolve ServiceNow application and integration issues.
- Follow ITIL best practices while designing and implementing ServiceNow solutions.
- Collaborate with functional teams, business stakeholders, and other technical teams to understand requirements and deliver solutions.
- Perform unit testing, debugging, deployment, and production support activities.
- Ensure development follows ServiceNow best practices, coding standards, and security guidelines.
Mandatory Skills
- ServiceNow
- ITSM
- HRSD
Key Responsibilities –
- Requirement Gathering & Analysis: Collaborate with business units to understand their needs and challenges, and document these into functional specifications, user stories, and process workflows.
- Process Design: Design, document, and improve business processes and workflows within the ServiceNow platform to identify opportunities for automation and increased efficiency.
- Solution Implementation: Work with the development team to ensure that requirements are understood and implemented correctly, assisting with configuration and testing, including User Acceptance Testing (UAT).
- Stakeholder Communication: Act as a liaison between IT and business departments, ensuring clear communication, managing expectations, and providing support to end-users.
- Documentation & Reporting: Maintain system documentation, process maps, and standard operating procedures (SOPs), and create reports for management on project progress and system performance.
- Optimization: Identify opportunities to optimize the use of ServiceNow across various modules (e.g., ITSM, ITOM, GRC, HRSD, CSM, ITAM) and assist with managing and creating dashboards and performance metrics.
Required Qualifications
- A degree in a relevant field like Computer Science or Information Technology.
- Proven experience in implementing and configuring ServiceNow solutions.
ServiceNow Developer / Consultant / Lead Developer
Experience: 5.5–17 Years
Job Location: Pan India
Work Model: Hybrid – 2 Days Work from Office
The role is focused on hands-on ServiceNow development, scripting, integrations, and platform engineering. We’re open to candidates with strong experience in any ServiceNow module, including ITSM, ITOM, CMDB, SecOps, GRC, CSM, HRSD, ITAM, Service Portal, ATF, UI Builder, or Now Assist.
Key requirements:
- Strong hands-on ServiceNow Development experience
- Very strong ServiceNow Scripting / JavaScript
- Strong experience with Inbound & Outbound Integrations
- Hands-on experience with REST APIs and JSON
- Good understanding of the ServiceNow Full Platform
- Strong experience in at least one ServiceNow module
- Developer / Lead Developer profiles only —**** Architect profiles are not being considered.
Senior Software Engineer – ServiceNow Developer
Role Overview
We are seeking an experienced ServiceNow Developer with a minimum of 6+ years of hands-on expertise on the ServiceNow platform. The ideal candidate will have strong technical knowledge in UI Builder to develop Workspace front end and ServiceNow Scripting, with an added advantage if the candidate has experience in CSM, NowAssist, and AgenticAI implementations.
Required Qualifications
- 6+ years of hands-on development experience on the ServiceNow platform.
- 8+ years experience working in the software industry building enterprise applications.
- Utilize UI Builder to design and configure modern, scalable user interfaces.
- Implement NowAssist and AgentAI capabilities to improve automation, intelligence, and customer experience.
- Hands-on development & implementation experience in NowAssist (GenAI features) and AgenticAI solutions.
- Strong expertise in Script Includes, Service Portal development, and UI Builder.
- Proficiency in ServiceNow Scripting, JavaScript, HTML, CSS, and AngularJS, React for ServiceNow customizations.
- Experience in ACL, Service Catalog, Flow Designer, IntegrationHub, and Reporting/Dashboards.
- Ability to work in Agile / Scrum methodology.
- Excellent problem-solving skills with strong communication and collaboration abilities.
Preferred Qualifications (Added Advantage)
- Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- Implementation experience in Customer Service Management (CSM).
Key Responsibilities
- Design, develop, and customize applications on the ServiceNow platform to meet business needs.
- Build and maintain Script Includes, Business Rules, Client Scripts, UI Policies, and Integration APIs.
- Develop and enhance Service Portal components, Catalog Items, Widgets, and Workflows.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Troubleshoot, debug, and resolve issues within ServiceNow applications.
ServiceNow Architect
📍 Location: Indore, Madhya Pradesh | On-site
💼 Experience: 8+ Years
💰 Salary: Best in Class
Must-Have Technologies
- ServiceNow ITSM – Strong hands-on expertise
- ServiceNow Architecture – 3+ years as Architect / Solution Architect / Technical Lead
- ITOM, CMDB, Discovery & Service Mapping
- JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts
- Flow Designer & Integration Hub
- REST & SOAP APIs
- Third-party integrations
- ServiceNow Performance, Security & Best Practices
- ServiceNow Implementation & Upgrade Projects
- Automated Test Framework (ATF)
Good-to-Have
- ITOM Implementation
- Service Portal / UI Builder
- AWS / Azure / GCP
- Performance Analytics
- Agile / Scrum
Certification
- Mandatory: ServiceNow CSA (Certified System Administrator)
What We're Looking For
A strong ServiceNow Architect / Technical Lead who can independently design solutions, lead end-to-end implementations, handle integrations, and guide technical teams.
Immediate Joiners / Short Notice Candidates Preferred
- 5+ years hands-on ServiceNow development experience, with demonstrable delivery on client-facing implementation projects
- 2+ years working directly in ServiceNow GRC/IRM, specifically Policy and Compliance Management and/or Risk Management. Candidates whose GRC exposure is limited to a single mod
- Demonstrated experience with Flow Designer, business rules, client scripts, UI Actions, UI Policies, and script includes
- Experience configuring notifications and inbound email actions, including email-actionable approvals
- Experience with ACL configuration and understanding of role-based access design
- Experience with SLA definitions and task-based SLA behavior
- Experience with Service Catalog record producers and Employee Center / Service Portal configuration
- Proficiency with update set management and promotion across development, test, and production instances
- ServiceNow Certified System Administrator (CSA) required CIS Advanced Risk preferred







