ServiceNow developer

About the Role

We are looking for a proactive and detail-oriented Senior Site Reliability Engineer (SRE) to ensure the reliability, performance, and availability of our applications. The role involves monitoring production systems, troubleshooting issues, and collaborating with cross-functional teams to drive faster resolution and continuous improvement. You will play a key role in maintaining system stability and enhancing observability across our microservices-based platform.

Key Responsibilities

• Handle MFS application issues by investigating, troubleshooting, and escalating to engineering teams when needed
• Perform initial root cause analysis (RCA) and support resolution of recurring or moderately complex issues
• Ensure timely incident resolution in line with SLAs, including proper documentation of fixes and workarounds
• Identify and analyze system bottlenecks, and assist in deploying fixes via change management processes
• Collaborate with cross-functional teams (Development, SRE/DevOps, QA, Business) to resolve incidents and improve systems
• Use observability tools (Grafana, Loki, ELK) to monitor system health, availability, performance, and resiliency
• Participate in incident/severity calls, ensuring clear communication and coordination
• Develop and maintain knowledge bases, SOPs, and runbooks for standardized operations and troubleshooting

Required Skills & Experience

• Strong understanding of Linux/Unix systems for application support
• Hands-on experience troubleshooting applications in staging and production environments
• Ability to monitor system performance and identify root causes using logs and metrics
• Experience working with Kubernetes and microservices-based architectures
• Proficiency in observability and monitoring tools such as Grafana, Loki, and ELK (Elasticsearch, Logstash, Kibana)
• Familiarity with CI/CD practices and tools (e.g., Jenkins, GitOps)
• Experience in API testing and validation using tools like Postman and Swagger/OpenAPI
• Hands-on experience with PostgreSQL and MongoDB for troubleshooting and ad-hoc reporting
• Experience with ticketing and documentation tools such as Jira and Confluence
• Minimum 4+ years of experience in application support or reliability engineering

Education & Certifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Relevant certifications (Cloud, Kubernetes, Microservices) are a plus

Work Schedule

• Willingness to work in a 24x7 environment, including weekends and on-call rotations

We are hiring for Release Manager Senior to own and governing the end-to-end release management lifecycle across multiple products and platforms. The Release Manager plans and manages enterprise release calendars, coordinates with engineering, QA, DevOps, security, operations, and business stakeholders, and ensures smooth, compliant deployments through strong change management and CI/CD practices. The role involves risk management, CAB participation, release readiness reviews, stakeholder communication, and continuous improvement of release processes.

Location: India

Job Description:

• Own and govern the end-to-end release management lifecycle across multiple products and platforms.
•  Define, plan, and manage the enterprise release calendar, deployment strategy, and release milestones.
•  Lead coordination between engineering, QA, DevOps, security, operations, and business stakeholders to ensure seamless releases.
•  Oversee change sets and CI/CD pipelines, ensuring strong change management governance, approvals, and regulatory compliance.
•  Chair or actively participate in Change Advisory Board (CAB) meetings and release readiness reviews.
•  Proactively identify release risks, dependencies, and conflicts; define mitigation and rollback strategies.
•  Ensure release documentation, audit trails, and compliance requirements are met consistently.
•  Communicate release plans, status, risks, and post-release outcomes to senior leadership and stakeholders.
•  Drive continuous improvement of release processes, deployment automation, and operational excellence.
•  Mentor junior release managers and contribute to organizational release management standards and best practices.

Requirements:

•  5+ years of experience in Release Management, DevOps, Program Management, or related roles.
•  Strong hands-on experience with CI/CD pipelines and deployment automation.
•  Deep understanding of change management frameworks (ITIL or equivalent).
•  Proven experience managing large-scale, complex, and high-risk releases.
•  Excellent stakeholder management and leadership skills, including executive communication.
•  Strong analytical, problem-solving, and risk management capabilities.

Mandatory (Experience 1): Must have 5+ years of hands-on designing experience especially in print and visual communication projects.

Mandatory (Experience 2): Must have proven conceptualisation and visualization skills, with the ability to convert briefs, raw data, and ideas into engaging visual creatives while maintaining brand messaging and design consistency.

Mandatory (Experience 3): Must have client interaction and team management experience, including coordinating with designers, art directors, project managers, and clients to ensure timely and high-quality creative deliverables.

Mandatory (Tech Skills 1): Must have strong knowledge of design principles, typography, color theory, layout design, and print production standards, with the ability to sign-off or review final deliverables.

Mandatory (Tech Skills 2): Must have hands-on experience in handling multiple creative tools and design workflows independently

Mandatory (Portfolio): Strong portfolio of Print Media / Creative Portfolio showcasing branding, marketing collaterals, brochures, presentations, or other high-quality visual design projects that demonstrate conceptual thinking and software proficiency.

Mandatory (Work Environment): Must be willing to work full-time from office and be flexible for rotational monthly shifts (including night shifts) as per business requirements.

●              Work with application development teams to identify and understand their operational pain points.

●              Document these challenges and define goals to be achieved by the infrastructure team.

●              Prototype and evaluate multiple solutions, often by experimenting with various vendors and tools available, to achieve the goals undertaken.

●              Rollout tools and processes with heavy focus on automation.

●              Evangelize and help onboard application development teams on the platforms provided by the infrastructure team.

●              Co-own the responsibility with application development teams to ensure the reliability of services.

●              Design and implement solutions around observability to ensure ease of maintenance and quick debugging of services

●              Establish and implement administrative and operational best practices in the application development teams.

●              Find avenues to reduce infrastructure costs and drive optimization in all services.

●              5+ years of experience as a DevOps / Infrastructure engineer with cloud platforms (preferably AWS)

●              Experience with git, CI / CD, Docker, etc

●              Experience in working with infrastructure as code (Terraform, etc).

●              Strong Linux Shell scripting experience

●              Experience with one of the programming languages like Python, Java, Kotlin, etc.

Position Name: Implementation Consultant

Work Shifts: 6 pm- 3am IST

Work Location: Remote, India

Required Experience : 10 + Years

Position Overview :

Replicon the world's first knowledge workforce management solution provides a modern and unified solution designed for your business. We help align your people with projects, skills and time to build a high-performing organization. Replicon has 25+ years experience building world class SaaS products with an R&D budget of 41%. We are a 700+ strong team across multiple geographies and have 7800+ customers in 80+ countries.

As an Enterprise Implementation Consultant, you will be responsible for ensuring that Replicon’s customers achieve success with their chosen solution, which is defined by effective implementation, high user adoption, and return on investment. Leveraging your functional, technical and consultative skills, you will achieve these goals by understanding the customer’s overall business objectives and provide recommendations on how to get the most out of Replicon’s solutions to facilitate our customers business need. You will partner with our enterprise project team to review current business processes and make recommendations to improve efficiency while mapping solution design to Replicon product functionality.

Individuals with implementation experience in HRIS, time management, ERP, and/or payroll systems are encouraged to apply. Ideal candidates would have proven history of exemplary consultative skills, client servicing skills and experience in translating technical requirements to business solutions. You are expected to be creative and think outside the box to and be able to operate in in a fast-paced environment with competing priorities

Open to work in Global working hours

We have:

• An innovative, market-leading enterprise solution with a growing customer base
• An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
• Clear goals with an opportunity to learn new things and explore a variety of avenues
• Smart, well-connected global teams that work like a family with the sole aim to delight customers
• An open-minded approach to continuous improvement of people, product and processes

You have:

• Bachelor’s Degree or equivalent work experience in the software industry
• PMP, ITIL certification is a plus
• Overall 10+ years of experience with 8+ years of strong consulting, customer delivery, Implementation experience of business software such as ERP, CRM, Payroll, HRIS, SAAS applications is a plus
• Excellent business acumen and experience dealing with challenging situations
• Experience working and communicating with C level executives and HR/Payroll heads
• Experienced in handling multiple complex engagements simultaneously
• Experience implementing multiple project configuration set up, with proven incorporation of structured planning and testing processes
• Expertise in setting and managing customer expectations at enterprise level
• Expertise in business processes, knowledge on system development, process improvements
• Expertise in gathering business requirements, process flows and use cases
• Expertise with modelling and mapping as-is and to-be business processes.
• Engaged in integration touch points and understanding of emerging technologies
• Excellent verbal and written communication skills

What you’ll do:

• Implement and manage a large volume portfolio of key customer accounts
• Responsible for optimal solution design and ensure it meets the client’s business needs
• Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen Replicon solution
• Oversee successful implementation/configuration of Replicon’s product suite for each customer account by closely working with business analyst
• Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action
• Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines
• Participate in project planning activities, including defining detailed project tasks/activities
• Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing
• Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists
• Responsible for overall project management, stakeholder management and customer management
• Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement
• Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer

Job Description :

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and ipads. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Responsibilities :

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and stigmatization.

Skills :

• Should have knowledge of UI(storyboard,xibs,autolayouts).
• API implementation.
• Swift programming language.