ServiceNow Architect/Consultant

ServiceNow Architect/Consultant at Merck Group · Remote only · 8 - 10 years · ₹23L - ₹30L / yr · Remote only · Posted 30 Dec 2022

ServiceNow Architect/Consultant

at Merck Group

Agency job

via Engeniuspark Technologies LLP

8 - 10 yrs

₹23L - ₹30L / yr

Remote only

Skills

ServiceNow

SAP GRC

ITSM

Solution architecture

SAP

Seeking a skilled ServiceNow Sr. Developer /Architect to help build a strategic platform to improve IT and Business processes. This senior person will work with the ServiceNow team to help development solutions based business needs and strategies. The ideal candidate will have experience in implementing ServiceNow ITSM, Sec Ops, GRC, PA, ITBM and ITOM products. They will perform the necessary tasks to design and configure ServiceNow functions to meet operational needs. Must be able to get up to speed very quickly, be able to work both independently and as a productive member of a project team. The position requires the candidate to work closely with key stakeholders and senior technology leaders.

Qualifications
• 10+ years of experience

• The position requires the candidate to work closely with key stakeholders and senior technology leaders

Responsibilities

• Developer /Architect to help build a strategic platform to improve IT and Business processes

• This senior person will work with the ServiceNow team to help development solutions based business needs and strategies

• The ideal candidate will have experience in implementing ServiceNow ITSM, Sec Ops, GRC, PA, ITBM and ITOM products

• They will perform the necessary tasks to design and configure ServiceNow functions to meet operational needs

• ITSM – Service Portal, Request Fulfillment (Catalog) Incident, Request, Knowledge, Change & Asset Management, Virtual Agents, On Call Scheduling

• ITBM – Project Portfolio Management, Idea, Demand, Agile Development & Test Management

• ITOM – Discovery, Service Mapping, Event Management, Cloud Management

• SAM – Software Asset Management

• GRC – Governance, Risk and Control

• Responsible for the technical specification and implementation of ServiceNow products

• Provide expertise on technical questions related to development of ServiceNow functions

• Develops the technical solutions, work with developers to implements them and performs the component integration tests

• Work with development team and ServiceNow to provide support and implement technical solutions to resolve issues

• Coordinate with Project Manager to plan roadmaps, sprints and releases

• Provide demos to customers for developed solutions and obtain feedback to improve products

• Work with QA and testing teams to coordinate UAT and Smoke testing

• Coordinate system upgrades to latest version of ServiceNow

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

Companies hiring on Cutshort

About Merck Group

Founded

Type

Size

Stage

About

This channel is not intended for U.S. and Canadian visitors. Merck operates in the U.S. and Canada as EMD Serono in Healthcare, MilliporeSigma in Life Science and EMD Electronics in Electronics. An unaffiliated and unrelated company, Merck & Co., Inc., Kenilworth, NJ, US holds the rights in the trademark MERCK in the U.S. and Canada. _______________________________ We are Merck, a leading global science and technology company headquartered in Germany. We are curious explorers, courageous pioneers, and ingenious inventors. Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Life Science, Healthcare, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and the planet. We believe in the positive power of science and technology. It has determined our actions since 1668 and inspires us to continue researching for a future worth living. As a family-owned company with over 350 years of experience, we stand for sustainability, responsibility, and innovative strength. We take pride in being a diverse and inclusive company that values and fosters the talents and abilities of our employees. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. Work your Magic and join Merck. Legal Disclaimer: www.merckgroup.com/en/legal-disclaimer.html Data Privacy Declaration: www.merckgroup.com/en/privacy-statement

Similar jobs (2)

ServiceNow Developer- SPM

at Bean HR Consulting

Posted by Divya Sharma

Delhi, Gurugram, Noida, Ghaziabad, Faridabad

6 - 10 yrs

₹25L - ₹30L / yr

ServiceNow

SPM

Software portfolio management

Client scripts

Business rules

+1 more

Service Owner - SPM

Work Location: Gurgaon

Experience: 6–10 Years (Mid to Senior Level)

Job Description

We are looking for a skilled ServiceNow Service Owner with strong hands-on experience in Strategic Portfolio Management (SPM) to support enterprise-level implementations. The role involves process understanding and cross-functional team collaboration to deliver optimized ServiceNow SPM solution aligned with client needs.

Key Responsibilities

Must Have:

Experience on Demand Management, Project Management, Program Management, Portfolio Management, Resource Management, Time Management, and Strategic Planning capabilities.

Experience in Solution Designing and collaborating with stakeholders to understand business requirements and design SPM solutions within the ServiceNow platform.

Experience in Configuring ServiceNow SPM modules, workflows, forms, and user interfaces to align with project and portfolio management processes and requirements.

Experience in Integrating ServiceNow SPM with other systems e.g. CRM or ERP or third-party service providers.

Experience in developing and implementing workflows to automate project and portfolio management processes in SPM Module.

Support enhancements to project, demand, resource, financial, and portfolio processes.

Reporting and Analytics:

Support portfolio, project, resource, demand, and financial reporting requirements.

Configuring dashboards, reports, and analytics within ServiceNow to provide insights into customer service performance, trends, and areas for improvement.

Experience in designing intuitive and user-friendly interfaces for project and resource managers, and end-users to enhance their experience and productivity within the ServiceNow platform.

Hands on knowledge on Business Rules, Script Includes, Client Scripts, UI Policies.

Hands on experience on Workspaces and its configurations.

Experience in communication, documentation, and business stakeholder management.

Good to Have:

Experience with REST/SOAP API integrations, including transforming data and building inbound/outbound interfaces.
Scripting experience in Glide API.
UI Builder development experience.
Proficiency in building automation using Flow Designer and Integration Hub.

Service Owner - SPM

Work Location: Gurgaon

Experience: 6–10 Years (Mid to Senior Level)

Job Description

Key Responsibilities

Must Have:

Experience on Demand Management, Project Management, Program Management, Portfolio Management, Resource Management, Time Management, and Strategic Planning capabilities.

Experience in Solution Designing and collaborating with stakeholders to understand business requirements and design SPM solutions within the ServiceNow platform.

Experience in Configuring ServiceNow SPM modules, workflows, forms, and user interfaces to align with project and portfolio management processes and requirements.

Experience in Integrating ServiceNow SPM with other systems e.g. CRM or ERP or third-party service providers.

Experience in developing and implementing workflows to automate project and portfolio management processes in SPM Module.

Support enhancements to project, demand, resource, financial, and portfolio processes.

Reporting and Analytics:

Support portfolio, project, resource, demand, and financial reporting requirements.

Configuring dashboards, reports, and analytics within ServiceNow to provide insights into customer service performance, trends, and areas for improvement.

Experience in designing intuitive and user-friendly interfaces for project and resource managers, and end-users to enhance their experience and productivity within the ServiceNow platform.

Hands on knowledge on Business Rules, Script Includes, Client Scripts, UI Policies.

Hands on experience on Workspaces and its configurations.

Experience in communication, documentation, and business stakeholder management.

Good to Have:

Experience with REST/SOAP API integrations, including transforming data and building inbound/outbound interfaces.
Scripting experience in Glide API.
UI Builder development experience.
Proficiency in building automation using Flow Designer and Integration Hub.

Servicenow Developer- CSM/SPM

at Bean HR Consulting

Posted by Divya Sharma

Gurugram

5 - 10 yrs

₹15L - ₹25L / yr

ServiceNow

SPM

Software portfolio management

Customer Service

User Interface (UI) Design

+5 more

Senior Developer - CSM/SPM

Work Location: Gurgaon

Experience: 5–8 Years (Mid to Senior Level)

Job Description

We are looking for a skilled ServiceNow Service Owner with strong hands-on experience in SPM (Strategic Portfolio Management) or Customer Service Management (CSM) to support enterprise-level implementations. The role involves process understanding and cross-functional team collaboration to deliver optimized ServiceNow CSM solution aligned with client needs.

Key Responsibilities

Must Have:

Develop and implement solutions on the ServiceNow platform, specifically within SPM/CSM module.
Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and other scripting tools.
Write server-side and client-side scripts for CSM applications and enhancements.
Design and build integrations with third-party systems using REST and SOAP APIs including transforming data and building inbound/outbound interfaces.
Collaborate with stakeholders to gather requirements and translate them into technical solutions.
Conduct code reviews, troubleshooting issues, and implement best practices for secure and scalable development.
Proficiency in building automation using Flow Designer and Integration Hub.

Senior Developer - CSM/SPM

Work Location: Gurgaon

Experience: 5–8 Years (Mid to Senior Level)

Job Description

Key Responsibilities

Must Have:

Develop and implement solutions on the ServiceNow platform, specifically within SPM/CSM module.
Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and other scripting tools.
Write server-side and client-side scripts for CSM applications and enhancements.
Design and build integrations with third-party systems using REST and SOAP APIs including transforming data and building inbound/outbound interfaces.
Collaborate with stakeholders to gather requirements and translate them into technical solutions.
Conduct code reviews, troubleshooting issues, and implement best practices for secure and scalable development.
Proficiency in building automation using Flow Designer and Integration Hub.

Why apply to jobs via Cutshort