Apical Mind
https://apicalmind.comAbout
Apical Mind LLP Founded in April 2019, provides recruitment services to employer for the ease of perfect selection of candidates in any part of India and abroad. We have our presence in India and Dubai. Candidate selection process is assured by IT experts who worked for IT giants. The Company believes long-term relationship with clients and candidates for better leads and future.
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Job Description: ServiceNow GRC/ IRM
Requirement:
- Design and Implementation: Develop, configure, and implement modules within the ServiceNow IRM application to support risk management processes, including Risk Management, Policy Management, Compliance Management, and Audit Management.
- Customization and Integration: Customize ServiceNow solutions to meet business requirements, including the creation of forms, workflows, and reports. Integrate ServiceNow with other applications and platforms to enhance risk visibility and reporting.
- Scripting and Development: Utilize JavaScript, ServiceNow APIs, and other programming tools to develop functionalities, including business rules, client scripts, and orchestrations.
- Process Improvement: Analyse current risk management processes and recommend solutions for improvement to enhance efficiency and effectiveness.
- User Support and Training: Provide ongoing support to users of the IRM module, troubleshoot issues, and conduct training sessions to promote best practices.
- Documentation: Create and maintain comprehensive documentation for designs, configurations, and customizations to ensure knowledge sharing and compliance.
- Testing and Quality Assurance: Conduct testing of solutions prior to implementation, ensuring reliability and performance, and assist in validating changes with user acceptance testing.
Required Qualifications
Strong knowledge of risk management frameworks and compliance standards (e.g., NIST,
ISO 27001).
Certifications – CIS IRM/GRC Certified
Minimum 3 to 5 years of experience working on ServiceNow GRC or IRM Module as a
developer
Good Now Platform knowledge
Ability to understand the pain points related to Risk, Policy and Audit Management along
with Third Party Risk Management to provide solutions in ServiceNow
Mainline Certifications optional : CIS – Risk & Compliance and
CIS - Third Party Risk Management
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Pendo is a leading product experience and software analytics platform that helps companies understand how users interact with their software and improve those experiences. It operates in the product analytics and digital adoption space, enabling organizations to combine analytics, in-app guidance, and user feedback in one unified platform.
Pendo – Key Highlights
- Founded in 2013, headquartered in Raleigh, North Carolina
- Serves 14,000+ companies globally
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- 850+ employees across global offices
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Chisel was acquired by Pendo in 2026, marking a key milestone in its journey. The acquisition strengthens Pendo’s push into AI-driven product experience, with Chisel’s agentic capabilities becoming a core part of Pendo’s broader platform vision.
Chisel Labs is an AI-powered product management platform built to help product teams move faster and make better decisions. It operates in the product management and AI SaaS space, bringing feedback, roadmapping, and documentation into a unified system of record.
At its core, Chisel functions as an AI PM Agent, automating workflows like PRDs, research, and feedback analysis - allowing teams to focus on strategy, prioritization, and product outcomes.
About Chisel
Chisel is a lean, globally distributed team with presence across the US and India. The team operates at the intersection of AI, product management, and enterprise SaaS, with a strong emphasis on ownership, speed, and building for real-world product teams at scale. Post-acquisition, the team is now part of Pendo’s broader organization.
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