ServiceNow CMDB Analyst
at A global leadership advisory firm renowned for executive sea
Job Summary:
We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes. The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB). ·
·
CMDB Management:
Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.
Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.
Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.
Discovery and Service Mapping:
Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
Assist the CMDB Administrator with developing and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.
Strong hands-on experience in optimizing discovery, tailoring patterns and development.
Validating discovery results and troubleshooting as required
Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers Define, create, and manage Service Mapping infrastructure, including patterns.
Work with support teams to identify, investigate and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.
Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB. General/Admin
Assist with tasks related to implementing the ServiceNow application. Document procedures for the discovery, configuration management functions
Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.
Qualifications:
1. Over 5+ years of working experience in ServiceNow
2. 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools
3. Solid understanding of Configuration Management practices and principles
4. Experience implementing ServiceNow Service Mapping
5. ITIL foundations certification preferred
6. Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
7. Effectively working under accelerated deadlines and working independently to complete objectives
8. Experience working in a team-oriented, collaborative environment with good interpersonal skill
9. Ability to translate business requirements into technical specifications and design.
10. Self-starter, positive attitude, and ability to problem-solve under minimal supervision
11. Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
12. Ability to manage multiple simultaneous tasks within an open and interactive environment
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Python
Django
PostgreSQL1. Should have worked in Agile methodology and microservices architecture
2. Should have 7+ years of experience in Python and Django framework
3. Should have a good knowledge of DRF
4. Should have knowledge of User Auth (JWT, OAuth2), API Auth, Access Control List, etc.
5. Should have working experience in session management in Django
6. Should have expertise in the Django MVC and uses of templates in frontend
7. Should have working experience in PostgreSQL
8. Should have working experience in the RabbitMQ messaging channel and Celery Analytics
9. Good to have javascript implementation knowledge in Django templates
MEET COMPASS
We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.
Role Expectations
- Act as the primary point of contact for U.S.-based employees of a Quick Service Mexican Grill, providing technical support for store devices (POS systems, hardware, printers, scanners), network troubleshooting, and all company systems.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Documents incidents and resolutions and provides updates to the knowledge base where applicable
- Provide excellent customer service to internal team members (inbound voice calls & backoffice offline work) while troubleshooting & resolving issues within scope & procedures.
Qualifications
- 1-2 years of at least Tech Level 2 experience within BPO setting, IT service desk experience is a plus
- Strong technical proficiency in hardware and networking
- Good understanding of security best practices in a regulated business.
- Experience with network troubleshooting tools such as Prisma, Fusion, New Era, PuTTY, Switch, IP Calculator, CMC, etc is highly preferred
- Experience in POS troubleshooting is an edge, ALOHA experience is a plus
- Exceptional English communication skills (written and spoken)
Technology Requirements
- A licensed Windows computer with a serial number is the only computer we will accept for this position. We do not allow customized or jailbroken homemade devices.
- Applicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam.
- All agents must have a working camera to be used during training sessions and 1:1 conversation.
- Agents must have a working headset with a microphone, speakers are not permitted for us while on calls.
- Agents must be willing to have Crowdstrike be installed in their personal computer/laptop
- All agents will be required to install third-party software in order to run the screen capture module:
- Screen Capture Module l Microsoft Windows Installer 2.0 or later. l Microsoft Visual C++ 2019 Redistributable 32-bit. l Microsoft .NET Framework 4.6.2or 4.7.x
- All agents will be required to download DUO Mobile on their mobile phones for multi-factor authentication.
- Download and upload speed must be at least 25 MBPS with latency (RTT) of <200ms.
- Processor: Intel Core i5 with 500 GB HDD / AMD Ryzen 5
- RAM: 16 GB
Benefits:
- A fully remote work environment
- This is currently a contract position, offering competitive wages
- Comprehensive training on our products and services.
- Career development opportunities, including internal promotions.
- A positive and growing work culture that values diversity and inclusivity.
Job description
About the company - Exploring Infinities is a EdTech company headed by Neelakantha Bhanu Prakash, which reaches out to students across different educational institutions, employees across a lot of corporates and training them in speed and mental ability by harnessing the infinite brain potentials of the human brain, addressing a variety of audiences in various conferences, for creating awareness on capacities of the human brain by holding demonstrations, workshops.
Roles and Responsibilities:
- Willing to familiarise yourself with the company's vision and mission seeking to accomplish set goals and objectives.
- Collating and maintaining client information in the CRM database.
- Make calls to clients and respond to callback requests for international regions like US, Canada, Middle East, ANZ, EMEA, LATAM etc...
- Email & whatsapp conversations with potential leads.
- Convert potential leads into customers.
- Learning & using our customer relations management software & others.
- Related computer softwares.
Requirements:
- Excellent written and verbal communication skills.
- Laptop is mandatory.
- Willing to work in a startup environment (fast paced).
- Willing to work 6 days a week.
Benefits:
- Competitive salary benefits
- Uncapped Incentives
- Exemplary growth cycle
- Impressive workspace and culturally diversified workforce.
Job Title: Lead Data Engineer
📍 Location: Pune
🧾 Experience: 10+ Years
💰 Budget: Up to 1.7 LPM
Responsibilities
- Collaborate with Data & ETL teams to review, optimize, and scale data architectures within Snowflake.
- Design, develop, and maintain efficient ETL/ELT pipelines and robust data models.
- Optimize SQL queries for performance and cost efficiency.
- Ensure data quality, reliability, and security across pipelines and datasets.
- Implement Snowflake best practices for performance, scaling, and governance.
- Participate in code reviews, knowledge sharing, and mentoring within the data engineering team.
- Support BI and analytics initiatives by enabling high-quality, well-modeled datasets.
Adobe IllustratorRequirements:
- Minimum of 5 years of experience as a UI/UX Designer with a strong portfolio showcasing innovative design projects.
- High proficiency in Figma is a must. The candidate should be able to create complex design systems, use auto-layout effectively, and leverage Figma's interactive components for prototyping.
- Strong knowledge and understanding of the design process from ideation to development; including wireframing, prototyping, user testing, and final implementation.
- Experience in conducting user interviews, surveys, and usability studies. The ability to empathize with users, understand their problems, and translate their needs into effective UI/UX solutions.
- Demonstrable skills in ideation, sketching, and creating low-fidelity wireframes for early-stage idea exploration.
- It is an added advantage to have familiarity with HTML, CSS, and JavaScript for close collaboration with our development team.
- A keen understanding of mobile-first and responsive design. You should be able to create designs that work well on any device and screen size.
- Excellent visual design skills, including but not limited to, composition, layout, color theory, and typography.
- Ability to conduct user research, usability testing, A/B testing, rapid prototyping, heuristic analysis and assess user feedback to deliver world-class design solutions.
- Demonstrated experience using data, user feedback, and market analysis to inform design decisions.
- A deep understanding of user-centered design principles and best practices.
- Exceptional communication skills for articulating design decisions to team members and stakeholders.
- Experience using additional design tools such as Photoshop, Illustrator, or Sketch.
- Knowledge of prototyping tools.
- Certification in UX design from a reputable institution.
- Experience in a fast-paced startup environment.
PHP
Javascript
React.js
Angular (2+)
AngularJS (1.x)MindInventory has been dealing with Enterprises, Startups and Agencies since 2011 providing services in terms of Enterprise Web Development, Startup Consulting, Mobility Solutions, and UI/UX Consulting.
MindInventory carries a combined experience of 1000+ years with a team size of 200+ Employees that are working from our headquarters based out of Ahmedabad, India. We provide web and mobile app development services to business enterprises with the right tactical approach to reach target audiences. We also help Early-stage startups and small businesses with customized strategic solutions and prepare a road ahead to convert their ideas into ideal solutions.
With the zeal to get the best, we keep on exploring the new horizons of future driving technology and implement the latest trends without any hesitation to put our clients in the driving seat. Some of our clients have received successful funding from prominent venture capital firms and have been excelling in their industry.
Website: https://www.mindinventory.com/
Our Key Services:
- Mobile Application Development (Android, iOS)
- Cross-Platform App Development (React Native, Ionic, Flutter)
- Web Development (PHP, Laravel, Golang)
- Full-Stack Development (React, Angular, Vue, Node.js)
- MEAN Stack Development
- Wearable and IoT Development
- Enterprise Application Solutions
- UI/UX Design
- Game Design and development
- Hire Dedicated Developers on full-time, part-time, and hourly
Job Profile
- Candidate should have 1-3 years of experience in PHP and Laravel.
- Developing web applications: You will be responsible for developing custom web
- applications using the Laravel framework. Must be proficient in PHP
- programming and have experience with Laravel's features and functionalities.
- Designing and implementing database schemas: You should be able to design and implement database schemas using SQL and other database management tools.
- Collaborating with front-end developers: You often work with front-end developers to integrate your back-end code with the front-end user interface.
- Debugging and testing: You must be able to troubleshoot and debug your code to ensure that the web application is functioning as expected. Should also be proficient in unit testing to ensure that your code is robust and error-free.
- Staying up-to-date with emerging trends and technologies: You should stay up-to-date with emerging trends and technologies in web development and be able to apply them to your work.
- Documentation: You should document your code and ensure that it is well-structured and maintainable.
- Deployment: You are responsible for deploying your applications to the server and ensuring that they are running smoothly.
- Should have very good to excellent communication skills and be a good team player.
If you are interested in the role, then kindly revert so that we can schedule your interview.
Python
Amazon Web Services (AWS)Overall exp : 7 to 9 Years
Development Exp [Relevant exp] - 3 - 4 [Python] [MUST]
Job Functions/Duties and Responsibilities:
Manage each project’s scope and timeline
Work with product owners to handle backlogs and new requests
Ability to work hand-on and independently with limited supervision
Minimum 3 Years of experience on project management
Drive for results and ownership
An eye for detail, analytical and data oriented with logical problem-solving approach
Resolve conflicts and remove obstacles that occur
Help teams implement changes effectively
Ensure deliverables are up to quality standards at the end of each sprint
Low Level with experience:
Experience should be 2-3 years of Phyton + Database. [Urgent Opening]
Intern Level:
Good programming skills at college level in any language.
Database awareness.
Team player
Proactively learning about new technologies
Approaching problems and creating solutions
PHP
Laravel
CodeIgniterA PHP Developer writes clean, fast PHP to a high standard, in a timely and scalable way that improves the code-base of our products in meaningful ways.
You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.
Responsibilities
Write “clean”, well-designed code
Produce detailed specifications
Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality
Contribute in all phases of the development lifecycle
Follow industry best practices
Develop and deploy new features to facilitate related procedures and tools if necessary
Requirements
Proven software development experience in PHP
Understanding of open source projects like Joomla, Drupal, Wikis, osCommerce, etc
Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX, etc
Good knowledge of relational databases, version control tools, and of developing web services
Experience in common third-party APIs (Google, Facebook, eBay, etc)
Passion for best design and coding practices and a desire to develop new bold ideas
BS/MS degree in Computer Science, Engineering or a related subject
Experience - 1 to 3 years required
Must have worked on WordPress.
JavascriptAngularJS (1.x)Django
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon