ServiceNow CMDB Analyst
at A global leadership advisory firm renowned for executive sea
Job Summary:
We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes. The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB). ·
·
CMDB Management:
Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.
Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.
Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.
Discovery and Service Mapping:
Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
Assist the CMDB Administrator with developing and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.
Strong hands-on experience in optimizing discovery, tailoring patterns and development.
Validating discovery results and troubleshooting as required
Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers Define, create, and manage Service Mapping infrastructure, including patterns.
Work with support teams to identify, investigate and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.
Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB. General/Admin
Assist with tasks related to implementing the ServiceNow application. Document procedures for the discovery, configuration management functions
Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.
Qualifications:
1. Over 5+ years of working experience in ServiceNow
2. 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools
3. Solid understanding of Configuration Management practices and principles
4. Experience implementing ServiceNow Service Mapping
5. ITIL foundations certification preferred
6. Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
7. Effectively working under accelerated deadlines and working independently to complete objectives
8. Experience working in a team-oriented, collaborative environment with good interpersonal skill
9. Ability to translate business requirements into technical specifications and design.
10. Self-starter, positive attitude, and ability to problem-solve under minimal supervision
11. Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
12. Ability to manage multiple simultaneous tasks within an open and interactive environment
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
We’re Hiring: Digital Support Executive
📍 Location: Ahmedabad
🕒 Time: 9:30 AM – 6:30 PM | 6 Days Working
💼 Exp: 0–5 years
🗣️ Excellent Communication Skills Required
Key Responsibilities:
- 📞 Reach out to fresh & follow-up leads (outbound calls)
- 💻 Guide clients via call/video/webinar
- 🎯 Achieve daily call targets & assigned tasks
- 🤝 Build & maintain client relationships
- 📝 Maintain accurate records & follow-ups
- 🚀 Take initiative & drive results
Your day to day responsibilities shall encompass:
- Contact prospective customers by both telephone and email
- Market Research to develop warm leads
- Responsible for generating leads for the category/market assigned
- Conduct outbound calls to prospective clients
- Set appointments or close deals with clients
- Identifying customer needs and communicating the client's value proposition.
- Answering customers’ questions, resolving their queries, and helping provide outstanding customer service
- Maintain a pipeline of leads based on the targets assigned
- Manage and develop your own diary, schedule call-backs, and future opportunities
- Report weekly sales goals and objectives to regional leaders
What you’ll need to succeed in the role:
- Good communication skills – you need to be able to have informative and engaging conversations with the customers
- Fearless attitude and a hunter mentality
- Active listening – is crucial for great customer satisfaction rates, especially via phone
- Time management – if you manage your time efficiently, you can build meaningful relationships with your clients and close more deals
- Organizational skills – you juggle multiple tasks and work with many accounts on a daily basis
- Problem-solving – you have to be adaptable to various situations
- Conflict management – your ability to resolve any conflicts that may arise directly affects your sales opportunities
- Collaborative skills – it’s crucial that you are a team player
- Interpersonal skills – you have to be able to provide a great sales experience throughout the whole buying journey
Walk-in Interviews
Monday to Friday - 11 AM to 6 PM
Location: 448, 5th Main Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102
About the company:
Our client is a start-up organization founded in 2014 by experienced professionals and is now in its 22nd year of serving global customers after merging with 4Cplus. They specialise in Management Consulting, Technology Services, and Business Transformation Outsourcing, committed to providing their customers with exceptional experiences.
About the role:
Responsibilities:
- Extensive experience in configuring and customising SAP HR and HCM modules, including Personnel Administration, Organizational Management, Time Management, and Payroll.
- Demonstrated ability to analyse and optimize HR processes, leveraging SAP HR, and HCM.
- In-depth knowledge of data migration and integration between SAP HR, HCM, and Third Party Systems, ensuring seamless data flow and accurate reporting.
- Experience in managing and resolving complex HR system issues, leveraging SAP HR, HCM
- Requirement analysis and interaction with customers to resolve the queries/questions to their best satisfaction.
- Carrying out customization changes as and when required.
- Continuously upgrade the system with the latest “Support Pack” releases from SAP and update the notes released by SAP.
- Interacting with technical/ cross-functional consultants for successful resolution of an issue.
- Risk assessment of the changes.
- Defining Functional Specifications for new developments and maintaining the documents related to the change in the system.
- Drafting and executing the test cases and testing the new developments/ configurations across development and quality environments in the R/3 system.
- Conducting End User training concerning SAP HR as & when required
- Amendment AD Hoc Fields for reporting purposes.
- Worked on ESS/MSS module which includes, configuring Country specific ESS/MSS Portal, Resolving Issues arising in User portal, Worked on Fiori Launchpad testing, Customization of ESS/MSS link with help of Web Dynpro Component and Logic building to help ABAP Team on development.
- Configuration of LSMW as per the requirement including Time Management, OM/PA Modules.
- Configuring complex Work Schedule Rule Request
- Worked on 3 end to end SAP implementation
- Worked on support and rollout experience in the HCM PA / OM module
- Having a Good understanding of the SAP HCM business process
- Customizing SAP application as per client requirement.
- Experience in writing complex Time & Payroll PCR’s
- Issues related to Indian Payroll and time management.
- Written PCR on various scenarios in Time Management & Indian Payroll
- Helping to maximise the use of SAP within the business.
- Defining potential improvements to processes and systems that can lead to enhancements.
- Defining security profiles.
- Assisting in the project management of IT HR application projects.
- Implementing Payroll solutions.
- UAT and Regression testing- completion and script writing.
- Advising colleagues on SAP HR/PY matters.
- Providing business consultancy within the HR business Process sector.
- Liaising with third-party SAP technicians, and stakeholders (both internally and externally).
- Responsible for the investigation and resolution of problems on a day-to-day basis.
Experience & Skill:
- Years of Experience: 5 – 8 in SAP HCM
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Should have experience of client-facing roles
- Should have excellent communication skills
Interns day to day responsibilities include:
- Do the quality check for the catalogue images as per Image guidelines, to review product catalogues based on category guidelines and ensure that delivered data is 100% accurate and complete with a positive impact on customer experience.
- Do frequent checks on existing processes to help the Catalogue team achieve more consistent results with high quality and to own new projects which will aim at achieving high productivity of an individual/team.
- Populate 100% accurate content from various sources (Brand Websites, E commerce Portals, Product info Pages, Seller’s, Consumers, Companies, Subject Matter Experts) for specific as well as general information about the product through various channels (Verbal & Written communication, through on ground activities as well as through various online search techniques).
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptPython experts for NSO work
- Strong coding Experience in programming language like Python (Minimum 5+ years of experience)
- Proven hands-on Software Development experience
- Proven working experience in Python development
- Hands on experience in designing and developing applications using Python platforms
- Object Oriented analysis and design using common design patterns.
- Profound insight of Python Java and JEE internals
- Knowledge of Yang data modelling, Netconf (Must) and XML
- Knowledge on REST/ SOAP API's
- Basic knowledge of Networking i.e., MPLS, L3 VPN.
- Bachelor's degree in computer science or equivalent
- Very strong aptitude and reasoning
- Ability to break complex problems into parts and solve them
- Must be able to communicate thoughts clearly to the team
- Good understanding of various database i.e., Mongo DB, MYSQL.
- Good understanding of the DevOps tools Jenkins, GitHub for version controlling.
· Knowledge on NSO
Adobe XD2. Architecting information, wireframing, and prototyping with interaction flows
3. Asking smart questions and championing new ideas
4. Developing delightful experiences with creative flair
5. Diagnosing design problems and devising elegant solutions
6. Translating high-level explicit and latent requirements into functional user interfaces
7. Presenting designs and articulating design decisions
8. Communicating design rationale and maintaining consistency throughout the project
9. Executing designs as a part of software development teams
Requirements:
Good working knowledge of Adobe XD
Pay attention to details
Distill simplicity from complex user requirements
Excellent verbal, written, and communication skills
Benefits of choosing us…
- Growth Opportunites (Our first priority is a team)
- Paid Overtime (125%), Incentive, Bonus & Gift Provision
- Very Flexible & Friendly work environments
- Work-life balance (taking leave, office timing, *working from home)
- Growth Opportunites (Seriously, We believe in WIN-WIN)
- Months last week (Restaurant, Movies, Fun Activities)
OmnixOne is a Research and Development company, our vision is to create a world free of resource scarcity, so people can have more time for innovation/big things instead of fighting daily life problems. Wanna be part of this great journey, Come with us!
Prerequisites
- We are looking for a person who is really interested in & enjoys technology, is Passionate about Innovation, and Can go the extra mile for perfection.
- Behavioral Attitude: Must be a Quick learner / Highly Dedicated / Responsible person
Require Person: 5
Job Type: Full-time
Office Timing: 9:30 to 6:30
Expected Start Date: ASAP
Fresher Salary: 3,000 to 15,000
Experience Salary: 10,000 to 45,000
Location: Must be from Surat, Gujarat
Below are the skills we are looking for in a candidate.
- Strong hands-on C/C++, Embedded System Development
- Hands-on experience on ESP-IDF, STM32CubeMX, Embedded Linux, RTOS
- Good to have Python, Shell/Bash Scripting, Toolchains
- SPI, I2C, UART, RS485, CAN, and hardware subsystems
- Hardware and IoT / IT Communication protocols knowledge
- Problem-solving and analytical skills.
- Familiar with Standards (SOLID Principles, OOPs, Misra C, etc)
- Schematic / PCB Designing verification
- Ability to trace difficult problems using a variety of tools (debugger, JTAG emulator, logic analyzer, oscilloscope).
- Design, develop, code, test, and debug system software.
We are looking for Embedded software developers who will be responsible for designing, developing, optimizing, and implementing the software that is programmed into devices built around a processor/controllers. Candidates need to write code to solve problems and implement systems that make a physical hardware device work through software.
Thanks and Best Regards
Positions are open for PhDs/Master/Bachelors/Diploma candidates.
Android DevelopmentAndroid Development
Java
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon