ServiceNow CMDB Analyst
at A global leadership advisory firm renowned for executive sea
Job Summary:
We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes. The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB). ·
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CMDB Management:
Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.
Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.
Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.
Discovery and Service Mapping:
Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
Assist the CMDB Administrator with developing and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.
Strong hands-on experience in optimizing discovery, tailoring patterns and development.
Validating discovery results and troubleshooting as required
Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers Define, create, and manage Service Mapping infrastructure, including patterns.
Work with support teams to identify, investigate and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.
Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB. General/Admin
Assist with tasks related to implementing the ServiceNow application. Document procedures for the discovery, configuration management functions
Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.
Qualifications:
1. Over 5+ years of working experience in ServiceNow
2. 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools
3. Solid understanding of Configuration Management practices and principles
4. Experience implementing ServiceNow Service Mapping
5. ITIL foundations certification preferred
6. Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
7. Effectively working under accelerated deadlines and working independently to complete objectives
8. Experience working in a team-oriented, collaborative environment with good interpersonal skill
9. Ability to translate business requirements into technical specifications and design.
10. Self-starter, positive attitude, and ability to problem-solve under minimal supervision
11. Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
12. Ability to manage multiple simultaneous tasks within an open and interactive environment
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About Us:
We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of
creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.
Why Intern With Us?
Because we believe interns aren’t meant to fetch coffee—they’re here to bring fresh ideas to the table. At Moshi Moshi, you’ll work closely with brand managers, content heads, and creatives to solve real problems with sharp copy. And yes, we expect the extra—because we give you extra in return: exposure, learning, and a kickstart to your career.
Job Role: Copywriter Intern
Experience Level: 0-1 year
Location: Bangalore, Onsite
What You'll Do
WRITE SHORT FORM CONTENT AND HANDLE SOCIAL MEDIA
● Brainstorm bold, quirky, and effective campaign ideas with our creative team.
● Write crisp, persuasive, and scroll-stopping copy for digital, print, social media, and web.
● Help build taglines, ad scripts, product descriptions, and more.
● Contribute to content calendars and assist in managing daily copy requirements.
● Sit in on client meetings to understand briefs and business needs.
● Play with words, tone, and formats across different platforms and brands.
● Be open to feedback and bring your ideas to life with every revision.
● Assist in internal and client pitch decks with concept copy and creative lines.
What We're Looking For
● A strong command of written English.
● Students or recent grads in English, Mass Communication, Journalism, or similar fields.
● An ability to write with clarity, and purpose.
● Some exposure to ad copy, blogs, or digital writing (college projects count!).
● A natural curiosity for brands, trends, and social media.
● Energy, enthusiasm, and the courage to pitch an idea—even if it’s wild.
Apply with your work links. Applications without the same will not be reviewed. ONLY APPLY IF YOU HAVE PREVIOUS INTERNSHIP EXPERIENCE WITH SHORT FORM WRITING AND HANDLING SOCIAL MEDIA.
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