Service Mapping

We're hiring a Cloud Architect (Contract) to work with our Equity Partners who builds profitable growth by acquiring and operating enterprise software companies. Refining a proprietary operating model across 40+ acquisitions and two decades of hands-on experience, now supercharged by our patented agentic AI platform . In this role, you'll take full architectural control of our CI/CD, observability, and event streaming infrastructure, build the standards every new acquisition plugs into, and use AI-assisted automation to keep 20+ products reliable without proportionally scaling headcount.

Job title: Cloud/Platform Architect (SRE)

Type: Global Remote | Contract

What You Bring

• 8–12 years in platform engineering, DevOps, or SRE, with growing ownership over time
• Deep Terraform experience across multi-account, multi-env setups
• Real production experience with event streaming at scale
• Hands-on Grafana, Prometheus, Loki, and strong AWS depth (ECS, EKS, IAM, VPC, RDS)
• SRE fundamentals: SLOs, error budgets, on-call design, post-mortems
• Bonus: acquisition or greenfield platform-building experience

Roles and Responsibilities

• Own everything outside core AWS infra: CI/CD, observability, event streaming, deployment, incidents
• Define the standards every future acquisition will plug into
• Keep 20+ enterprise products running at serious scale (millions–billions of requests)
• Build self-service tooling so product teams never wait on you
• Use AI/automation to kill toil — not to replace engineering judgement

Ready to build the platform that scales an entire portfolio? — let's connect.

Strong Enterprise Data Modeller profile (Modern Data Platforms)

Mandatory (Experience 1) – Must have 7+ years of experience in Data Modeling or Enterprise Data Architecture, with strong hands-on expertise in designing conceptual, logical, and physical data models for enterprise data platforms

Mandatory (Experience 2) – Must have Strong hands-on experience with enterprise data modeling tools such as Erwin, ER/Studio, PowerDesigner, SQLDBM, or similar enterprise data modeling tools

Mandatory (Experience 3) – Must have Deep understanding of dimensional modeling (Kimball / Inmon methodologies), normalization techniques, and schema design for modern data warehouse environments.

Mandatory (Experience 4) – Proven experience designing data models for modern data platforms such as Snowflake, Databricks, Redshift, Dremio, or similar cloud data warehouse / lakehouse systems.

Mandatory (Experience 5) – Must have strong SQL expertise and schema design skills, with the ability to validate data model implementations and collaborate closely with data engineering teams

Mandatory (Education) – Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related technical field.

We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

 About Freespace* (a.k.a. Workplace Fabric)  

Workplace Fabric develops solutions that makes workplaces intelligent. Our solutions help increase productivity of office workers while helping to lower the cost of real estate. Our Flagship 

product Freespace is installed in over 40 cities around the world and serves over 30,000 people every day. Starting with the first deployment in March 2016 we have rapidly grown with our solution being rolled out globally while continuing to stay cash positive. With successes at several blue-chip clients Workplace Fabric has carved a unique leadership position in workplace management and employee engagement SaaS solutions. 

*To find out more, follow us on social media – LinkedIn & Facebook @ workplace-fabric 

What is on our offer?  

• An absolutely action packed, fun, and demanding workplace lets our employees to thrive in a team-based environment with passion, fun, pride and teamwork as our core values. 
• We can offer you career opportunities to challenge, develop and exceed your aspirations with training and development throughout your career. 
• Life is never dull at Freespace as there is always something to learn, constantly pushing you to develop your skills and take on the next exciting challenge. 

 Profile Brief:  

You will be a creative Frontend Engineer with specialist React and visualization skills in our fast growing Analytics Team, creating dynamic dashboards to drive our client’s business insights.  

Working closely as an active team member, having ownership & accountability to develop the analytics stories, in delivering timely projects through Scrum. Working with product owners and team leads to clarifying requirements, challenge assumptions in order to ensure successful executions and push the client analytics to its best.  

Key Skills and Experience  

Required Skills: JavaScript (ES6+), React, amCharts, D3.js (or industry equivalent) 

Good to have: SQL, TypeScript, AWS, Scrum, IoT 

Experience: 4-6 years  

• A front-end and data visualization expert with 4+ years of experience  

• Ability to design widget or component based, scalable analytics dashboards 
• Expert in creating excellent user experience through quick loading dashboards and pixel-perfect design 
• Implement dashboard solutions with interactive and dynamic visualization to tell the story. 
• Hands-on and well-versed with at least one of React (preferred), Angular or Vue  
• Data processing and manipulation expert 

• Master in JavaScript with excellent understanding of asynchronous patterns  
• Comfortable with of ES6+, TypeScript & emerging web technologies  
• Able to easily comprehend and write SQL queries  
• Hands-on programmer  

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Key Behaviours  

• Have an open mind to turn business requirements into attractive yet practical visualisations. 

• Be passionate about understanding the business problem and using data to tell the stories in delivering solutions which drive client decisions. 
• Contribute to the success of the team through active participation, team work and owning project deliverables. 
• Contribute to high standards through personal delivery of data quality checks, code reviews and documentation in work and team practices. 
• Clear thinker with a systematic problem-solving approach, seeing a project through from conception to finished product. 
• Unafraid to own mistakes and be willing to challenge and feedback to enhance the team processes and solutions. 

.NET C# developer provides custom web application development using the .NET Framework, C#, http://VB.NET">VB.NET, http://ASP.NET">ASP.NET, SQL Server and other advanced components of Microsoft technology and provide training to programmer analysts who support the web services manager' responsibilities.

Responsibilities:

 The tool development also involves working with SQL queries and web front end

Designing, developing, and testing web applications with .Net HTML, CSS and other technologies

Design and development of software applications (primarily web based) used in various areas of the bank (such as Loans processing, Treasury, Middle Office )

Manages the architecture, design, and coding of software for TFI from concept to finished product, in order to answer the needs of the Strategies, Sales, and Trading departments

Consults with end users within the Strategies, Sales, and Trading departments to identify where technology can automate current processes to enhance revenues and cut cost

Maintains currency in technical skills and all relevant fixed income industry sector factors

May lead the work of others and provide ideas which help to enhance TFI software applications

Software design & development principles such as SOLID, Domain-Driven-Design and Object-Oriented Development

ORM frameworks, particularly the Entity Framework

1. Proven experience with deploying and tuning Open Source components into enterprise ready production tooling Experience with datacentre (Metal as a Service – MAAS) and cloud deployment technologies (AWS or GCP Architect certificates required)
2. Deep understanding of Linux from kernel mechanisms through user space management
3. Experience on CI/CD (Continuous Integrations and Deployment) system solutions (Jenkins).
4. Using Monitoring tools (local and on public cloud platforms) Nagios, Prometheus, Sensu, ELK, Cloud Watch, Splunk, New Relic etc. to trigger instant alerts, reports and dashboards.  Work closely with the development and infrastructure teams to analyze and design solutions with four nines (99.99%) up-time, globally distributed, clustered, production and non-production virtualized infrastructure. 
5. Wide understanding of IP networking as well as data centre infrastructure

1. Expert with software development tools and sourcecode management, understanding, managing issues, code changes and grouping them into deployment releases in a stable and measurable way to maximize production Must be expert at developing and using ansible roles and configuring deployment templates with jinja2.
2. Solid understanding of data collection tools like Flume, Filebeat, Metricbeat, JMX Exporter agents.
3. Extensive experience operating and tuning the kafka streaming data platform, specifically as a message queue for big data processing
4. Strong understanding and must have experience:
5. Apache spark framework, specifically spark core and spark streaming, 
6. Orchestration platforms, mesos and kubernetes, 
7. Data storage platforms, elasticstack, carbon, clickhouse, cassandra, ceph, hdfs
8. Core presentation technologies kibana, and grafana.
9. Excellent scripting and programming skills (bash, python, java, go, rust). Must have previous experience with “rust” in order to support, improve in house developed products

Red Hat Certified Architect certificate or equivalent required CCNA certificate required 3-5 years of experience running open source big data platforms

• 3-5 Years of experience in Backend Development.
• Must have experience in Python (FLASK framework).
• Have Deep understanding of how RESTful APIs work.
• Familiar with various design and architectural patterns that can work at scale.
• Sound knowledge of NoSQL/SQL Databases (Mongo DB preferred).
• Strong experience with at-Cloud technology, preferably AWS or GCP or Azure.
• Core experience in developing complex backend systems.
• Communicating complex technical concepts to both technical and non-technical audiences.
• Passionate about application scalability, availability, reliability, and security.