
ServiceNow,ITSM + CSM
Role Purpose The role holder is responsible for developing ServiceNow services, applications and modules, which satisfy the agreed requirements/stories and acceptance criteria, in collaboration with the Lead Consultant and Engagement Manager, on customer projects. The role holder will ensure that Fujitsu is seen as a trusted ServiceNow delivery partner and project activities are successfully delivered as sold, generating positive customer feedback and unpinning further business growth.Key Accountabilities 1.Product Development. In-depth knowledge of the ServiceNow Platform (2 years), from the technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.2.IT Integration. Provides integration facilities and provisions logistics on ServiceNow implementation projects, for the required customer integrations.3.Process Improvement. Suggests and implements proposals for process improvements within projects, once agreed.4.Innovation. Uses new technologies and methods actively to develop competitive services on customer projects.5.Documentation. Provides technical documentation on modules / products, following company standards on customer projects.6.Technical Expertise. Maintains high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, .NET and Jelly code.7.Capabilities: Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.Selection Criteria:Must have implementation experience in complete ITSM and CSM (Agent and Configurable Workspace, Playbook, Types, Guided decisions, Configuration Areas, Roles, Integration of CSM with other ServiceNow Apps).Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI PagesDeep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.Educated to degree level or have at least three years experience in an IT industry/environmentAt least three years of experience in technical delivery, preferably within a consulting environmentServiceNow Certified Administrator is essentialServiceNow Certified Implementation Specialist is desirableServiceNow Application Developer certification is essential.Experience of software development lifecyclesExperience of Agile and Waterfall project methods.

Similar jobs
Company: Torrent Power Ltd
Location: Ahmedabad
Profiles: FICO (AM – FICO (Integration/Implementation Consultant)
Experience - 6+ years (Relevant)
Full time- Required
CTC: Upto 20Lpa
Job Description:
SAP FICO Implementation and Functional Support
• Conceptualizing & Mapping of all Business Scenarios
• Functional support for all SAP FICO Modules including Product Costing
• Expertise in integration with all other SAP R3/ISU modules
• Understanding & knowledge of MDM
• Having expertise & understanding the migration activity
• SAP IS-U Developments
• Preparing Functional & Technical Specification Document
• Implementation/Execution of development logic
• Technical / Functional testing of IS-U FICO developments
• SAP Roles & Authorization
• Role creation according to requirement and assignment of Role to user
Layer Tech IT Solutions is seeking a motivated IT Business Development Executive with 1–3 years of experience. The ideal candidate will drive business growth by identifying new opportunities and building strong relationships in the IT sector.
- Identify and pursue new business opportunities
- Generate leads through online/offline channels
- Build and maintain strong client relationships
- Prepare and deliver effective sales presentations
- Meet and exceed sales targets
- Excellent communication and negotiation skills
- Knowledge of IT services and solutions is a plus
InfoGrowth is seeking a highly skilled PSUMS Developer with expertise in web application development to join our team. If you have a passion for creating innovative, scalable, and responsive solutions tailored for connected services in EV vehicles, we want to hear from you!
Key Responsibilities:
- Design and develop scalable web applications for connected services in EV vehicles using Vue.js and modern web technologies.
- Utilize HTML5, CSS, and TypeScript to build and maintain responsive web portals.
- Implement and maintain API integrations using RESTful services.
- Collaborate with cross-functional teams to define architecture for long-term solutions in connected vehicle services.
- Ensure development aligns with best practices including CI/CD, Test-Driven Development (TDD), and Agile methodologies.
- Use testing tools such as Selenium, Cypress, or Jest to maintain high-quality standards.
- Communicate and collaborate effectively within a multidisciplinary team to align project goals.
- Create and maintain technical documentation for software and processes.
Requirements:
- Bachelor’s degree in Computer Science or a related field.
- 7+ years of experience in web development with strong proficiency in JavaScript and the Vue.js framework.
- Hands-on experience with HTML5, CSS, and TypeScript.
- Knowledge and experience with API integration and RESTful services.
- Proficient in testing methodologies and tools like Selenium, Cypress, or Jest.
- Strong understanding of version control systems like Git.
- Excellent communication skills in English.
Position: Call Quality Analyst
Monitoring Calls:
Listen to recorded or live calls between customer service representatives and customers.
Evaluate the call based on predefined quality metrics and guidelines.
Quality Assessment:
- Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
- Feedback and Coaching:
- Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
- Offer coaching and training to help agents enhance their skills and meet quality standards.
- Reporting and Documentation:
- Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
- Generate regular reports on individual and team performance for management review.
- Root Cause Analysis:
- Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve
- Compliance and Policy Adherence:
- Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
- Process Improvement:
- Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
- Training and Development Support:
- Assist in the development and delivery of training materials and programs for call center agents.
- Conduct refresher training sessions on specific skills or areas identified for improvement.
- Quality Assurance Metrics:
- Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
- Monitor and analyze performance metrics to ensure they align with organizational goals.
- Stakeholder Communication:
- Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.
Qualifications:
- Minimum 2 years of experience as a Call Quality Analyst.
- Previous experience in a call center or customer service role is often preferred.
- Strong analytical skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using call monitoring software and tools.
- Knowledge of industry-specific regulations and compliance standards (if applicable).
RESPONSIBILITIES
- Become an expert in our technology and platforms
- Provide top-tier, highly skilled and attentive support to our consumer app teams.
- Perform production support, troubleshooting and maintenance tasks with a focus on quality and timeliness
- Work with the Implementations and Delivery Teams on defect resolution and solution delivery
- As an active member of the backend team you would utilize and promote best practices and standards
- You’ll develop new technical skills and gain industry knowledge
- You’ll provide occasional “after-hours” incident response and support
- Maintain software to integrate with internal back-end systems
- Build tools to reduce occurence of errors and improve customer experience
- Manage system troubleshooting and maintenance.
Required skills and qualifications
• 4+ years’ experience supporting Web and Backend based application software and environments preferred
• Ability to prioritize effectively and handle shifting priorities professionally
• Experience with version management systems like GIT, Subversion
• Knowledge on Payment gateways (Razorpay, Juspay)
• Experience with web application servers, basic idea on AWS and Azure
• Databases (SQL and NoSQL) and SQL query language.
• Good understanding of Networking principles.
• An understanding and background with Object Oriented Programming languages
• Required Full stack development knowledge.
Preferred skills and qualifications
• Bachelor of science degree (or equivalent) in computer science, engineering, or relevant field
Vyapar is a SaaS-Based Startup Company located at HSR layout, Sector 1, Bangalore. Recently we have completed SERIES B funding of 200+ Cr where our lead investors are Indiamart & Westbridge Capital.
Who uses Vyapar?
Vyapar is a Billing, accounting, inventory management & Online Store software used by almost every
type of businesses in India, be it Manufacturers, Distributors & Retailers.
What is the role about?
Job description
● Call Customer within 2 hours of Lead assignment and take appointment for Demo of SaaS
● Provide Detailed Demo to Customer and clarify doubts based on the business use case
● Engage, Follow Up and Sale subscription for SaaS
● Following Sales SOP.
Desired Candidate Profile
● Self-motivated with good communication skills, negotiation skills and zeal to perform.
● Fluent in Hindi and English language
Perks & Benefits
● Medi claim, Gratuity, sales incentive, attendance incentive.
- Must have one or two years of experience in client handling.
- Comfortable working for B2B clients.
- Must have good sales and negotiation skills.
- Must have relationship-making skills.
- Need to Onboard New channel Partners/ Distributors.
- Need to follow the SOP while onboarding Partners.
- Need to guide the partner about the partner program along with the Product.
- Responsible for partners' Business and all the processes related to the partner Program.
- Need to motivate partners to do an acquisition.
- Need to maintain long-term relationships with assigned and onboarded partners.
Job Description - Data Engineer
About us
Propellor is aimed at bringing Marketing Analytics and other Business Workflows to the Cloud ecosystem. We work with International Clients to make their Analytics ambitions come true, by deploying the latest tech stack and data science and engineering methods, making their business data insightful and actionable.
What is the role?
This team is responsible for building a Data Platform for many different units. This platform will be built on Cloud and therefore in this role, the individual will be organizing and orchestrating different data sources, and
giving recommendations on the services that fulfil goals based on the type of data
Qualifications:
• Experience with Python, SQL, Spark
• Knowledge/notions of JavaScript
• Knowledge of data processing, data modeling, and algorithms
• Strong in data, software, and system design patterns and architecture
• API building and maintaining
• Strong soft skills, communication
Nice to have:
• Experience with cloud: Google Cloud Platform, AWS, Azure
• Knowledge of Google Analytics 360 and/or GA4.
Key Responsibilities
• Work on the core backend and ensure it meets the performance benchmarks.
• Designing and developing APIs for the front end to consume.
• Constantly improve the architecture of the application by clearing the technical backlog.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.
Key Responsibilities
• Design and develop platform based on microservices architecture.
• Work on the core backend and ensure it meets the performance benchmarks.
• Work on the front end with ReactJS.
• Designing and developing APIs for the front end to consume.
• Constantly improve the architecture of the application by clearing the technical backlog.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.
What are we looking for?
An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.
• Education - BE/MCA or equivalent.
• Agnostic/Polyglot with multiple tech stacks.
• Worked on open-source technologies – NodeJS, ReactJS, MySQL, NoSQL, MongoDB, DynamoDB.
• Good experience with Front-end technologies like ReactJS.
• Backend exposure – good knowledge of building API.
• Worked on serverless technologies.
• Efficient in building microservices in combining server & front-end.
• Knowledge of cloud architecture.
• Should have sound working experience with relational and columnar DB.
• Should be innovative and communicative in approach.
• Will be responsible for the functional/technical track of a project.
Whom will you work with?
You will closely work with the engineering team and support the Product Team.
Hiring Process includes :
a. Written Test on Python and SQL
b. 2 - 3 rounds of Interviews
Immediate Joiners will be preferred

As a Senior Software Engineer, you will work closely with the Tech/Team Lead, and the rest of the engineering team to build and scale a data-driven platform.
This role will act as a great springboard to accelerate career growth & transition into a Lead level role.
Your primary focus will be the development of server-side logic, building new services and APIs, developing UI components, supporting the maintenance of current APIs, reviewing work, and improving the performance and reliability of our systems as we rapidly scale our product and organization
- An effective Senior Software Engineer will be a self-motivated learner; a highly creative engineer having obsessive attention towards detail and thoroughness.
- You’ve been building web applications professionally for 4+ years
- You’re proficient in NodeJS, TypeScript, MySQL, and MongoDB
- You possess strong OOP and design pattern knowledge
- Familiar with modern engineering practices: Code Reviews, Continuous Deployment, Automated Testing, etc
- You write understandable, testable code with an eye towards maintainability and experience with TDD (Test Driven Development)
- You’ve got the ability to build RESTful APIs
- Explaining complex technical concepts to designers, support team, and fellow engineers is not a problem for you
- Well versed with the fundamentals of computer science and distributed systems
- FrontEnd experience; (Good to have) Angular
- Startup experience, preferably a tech startup
- Open Source contributor
- You have experience with other programming languages -- e.g. Python, Ruby, PHP, Go, C, etc.
- Passionate about/experienced with open source and developer tools
- You have a bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience
Job Overview
Concurrently managing projects with high complexity, varying budgets, differing durations, and multiple stakeholder involvement. Projects are medium to large in scope and budget. This includes projects that are budget and time constrained, and include IT equipment and hardware components, some of them being niche projects in healthcare domain. Responsible for many aspects of conducting the task(s) through the entire project life, with a focus on optimized solution provisioning, overall integration, multiple vendor management, and data security. Experience in healthcare industry is an added advantage though project management as well as full stack development experience is mandatory.
Responsibilities and Duties:
- Integrations: Responsible for system integration planning: API Management to connect with current infra and launching/planning new IT architecture. Such as LIS, RIS, PACS, CRM, Fareye, Acuity, GE AW, MWL, MPPS integrations.
- Process Improvement: Identify enhance and Implement IT platforms to optimize operational bottlenecks: such as Queue Management etc.
- Automations: Plan automation of manual tasks, such as integration of Pine Labs / PayTM EDC Machines with POS; Fujitsu PaperScan for Auto-digitization of Scanned Documents.
- Infra Management/Uptime Monitoring: Implementation of Organization wide SD-WAN and setting up protocol to manage network/bandwidth usage.
- Security/Firewalls: Implement organization wide Firewall (with SD-WAN), Implement Endpoint Security for All users.
- CRM Management: Maintenance of workflows in Call Centre
- Data Management: Excel expertise is a must for data corrections/ process
- Analytics: Responsible for Business Analytics and Process Management
- Website Monitoring/Implementations: Manage WPMUDEV (For WP Security) and evaluate a shift to Magento
- WAF Management: Manage and Plan Rules for Cloudflare, AWF and Fortinet Accounts.
- VPN Administration: Evaluate building an IP-SEC tunnel for enhanced security
- New project’s implementation
- Experience in Process Implementations
- Knowledge of AWS Infrastructure will be added advantage









