NOC Engineer

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

As the Sales Manager, you will be responsible for executing our sales strategies in Talent/Capability Development (learning/e-learning, custom learning, localization, and translation) domains, reporting to the Sales Director. You will focus on identifying and pursuing target market opportunities, building a strong sales pipeline, and acquiring new customers for our services/products. Your growing understanding of the Talent/Capability Development landscape, coupled with your ability to articulate the value, will be crucial to achieving your targets and contributing to the overall sales success.

• Sales Strategy Execution: Contribute to the implementation of the overarching sales strategy for Talent/Capability Development services/products. This includes focusing on identified target markets, executing strategies for lead generation and pipeline creation across all offerings, adhering to the defined sales process, and contributing to the achievement of KPIs. Develop a strong understanding of the Talent/Capability Development market, including industry trends and the competitive landscape, as well as the growing need for localization services.

• Product and Solution Expertise: Develop and maintain comprehensive knowledge of Wordsburg’s Talent/Capability Development services/products and their applications across various industries and learning objectives. Build a solid understanding of our localization services, including translation, transcreation, cultural adaptation, and linguistic testing. Effectively articulate the features, benefits, and value proposition of Talent/Capability Development services/products, tailoring your approach to address customer needs and challenges to drive business acquisition across both service lines.

• Consultative Selling and Customer Acquisition: Analyze the needs of potential customers, understanding their learning objectives and business challenges. Effectively position Wordsburg’s learning, localisation, and translation offerings as valuable solutions, clearly communicating their benefits and potential outcomes to secure new business and build your individual pipeline for both service areas.

• Sales Process Management: Follow and contribute to the refinement of a defined sales process, with a focus on pipeline generation, tracking, and progression for learning, localisation, and translation. Utilize established sales tools and methodologies to track progress, prioritize opportunities, and ensure efficient execution in converting prospects into paying customers for both service lines.

• Team Collaboration and Development: Collaborate effectively with other members of the sales team and contribute to a positive and high-performing sales culture. Demonstrate leadership by mentoring junior sales team members.

• Key Account Support and Relationship Building: Proactively identify and cultivate relationships with key customers for Talent/Capability Development services/products, focusing on securing initial business and building a strong foundation for long-term partnerships. Utilize CRM systems effectively to manage your interactions and track opportunities.

• Technology Utilization: Utilize relevant learning platforms, tools (CRM, communication), and related technologies to support your sales efforts for both learning and localization, enabling effective pipeline management. Clearly communicate the technological aspects of Wordsburg’s learning offerings and the processes involved in our localization and translation services/products to customers.

• Market Awareness and Opportunity Identification: Conduct market research to identify potential opportunities for lTalent/Capability Development services/products, understand competitor activities, and contribute to positioning Wordsburg effectively to capture business. Provide market feedback to the Sales Leadership to inform service/product and strategy adjustments.

• Resilient and Results-Oriented Approach: Demonstrate initiative, persistence, and a proactive approach to pursuing and closing sales for both learning and localization. Adapt to evolving customer needs and market feedback while maintaining a commitment to achieving sales targets.

• Sales Administration and Reporting: Understand basic financial principles related to sales and contribute to the effective management of sales-related activities. Provide regular updates and reports on your sales activities and progress to the Sales Leadership.

Qualifications -

•    Bachelor's degree in Business Administration, Marketing, Education, or a related field (Master's degree preferred).

•    Minimum of 10-15 years of experience in sales, preferably in the learning or localisation industry or a related technology sector.

•    Proven experience in sales, preferably within the learning/e-learning, localisation, translation , technology, or service industries.

•    Exposure to selling products/services and understanding the basics of consultative selling.

•    Familiarity with the localization industry and the value proposition of localization services is a plus.

•    Basic understanding of sales processes and pipeline management.

•    Good communication, presentation, and interpersonal skills.

•    Ability to build and maintain positive customer relationships.

•    Basic analytical and problem-solving skills.

•    Ability to work effectively within a team environment.

•    Proactive and results-oriented attitude with a desire to learn and grow in a sales role.

•    Willingness to travel as required by business.

•    Deep understanding of AGILE methodologies and extensive experience working within a learning, educational technology, or complex content delivery environment.

Job Title: React.js Developer

Location: Mumbai

Experience: 2–4 Years

Department: Technology

About InCred

InCred is a leading financial services group leveraging technology and data science to make lending quick, simple, and hassle-free. Our mission is to empower individuals and businesses by providing easy access to financial services while upholding integrity, innovation, and customer-centricity. We operate across personal loans, education loans, SME financing, and wealth management, driving financial inclusion and socio-economic progress. [incred.com], [canvasbusi...smodel.com]

Role Overview

As a React.js Developer, you will be responsible for building high-performance, scalable, and responsive web applications that deliver exceptional user experiences. You will collaborate with designers, backend engineers, and product teams to create intuitive interfaces for InCred’s digital platforms.

Key Responsibilities

• Front-End Development: Build and maintain web applications using React.js and modern JavaScript (ES6+).
• Component Design: Develop reusable components and libraries for future use.
• State Management: Implement efficient state management using Redux, Context API, or similar.
• API Integration: Integrate RESTful APIs and ensure smooth data flow between front-end and back-end.
• Performance Optimization: Optimize applications for speed, scalability, and cross-browser compatibility.
• UI/UX Collaboration: Work closely with designers to translate wireframes into responsive, pixel-perfect interfaces.
• Testing & Debugging: Write unit tests using Jest/React Testing Library and troubleshoot issues.
• Code Quality: Participate in code reviews and follow best practices for maintainable, clean code. [interviewguy.com], [linkedin.com]

Required Skills

• 2–4 years of experience in React.js development.
• Strong proficiency in JavaScript (ES6+), HTML5, CSS3.
• Hands-on experience with React Hooks, component lifecycle, and state management (Redux/Context API).
• Familiarity with RESTful APIs and JSON.
• Experience with version control systems (Git).
• Knowledge of front-end build tools (Webpack, Babel, NPM/Yarn).
• Understanding of responsive design principles and cross-browser compatibility.

Preferred Qualifications

• Experience with TypeScript, Next.js, or React Native.
• Familiarity with CSS frameworks (Bootstrap, Tailwind CSS, Material-UI).
• Exposure to CI/CD pipelines and Agile methodologies.
• Knowledge of performance optimization tools (Lighthouse, Chrome DevTools).
• BFSI or fintech domain experience is a plus. [jobpe.com]

Why Join InCred?

• Culture: High-performance, ownership-driven, and innovation-focused environment.
• Growth: Opportunities to work on cutting-edge tech and scale systems for millions of users.
• Rewards: Competitive compensation, ESOPs, and performance-based incentives.
• Impact: Be part of a mission-driven organization transforming India’s credit landscape.

We are looking for Full Stack Developer.

Experience - 2 to 5 years 

Location - Ahmedabad 

5 Days working 

Required Skills:

• Should have strong hands on experience in Node.js, React.js & Angular.js.
• Deep understanding of object - oriented JavaScript and design principles and standards, and has a solid programming background
• Experience handling different browser capabilities
• Hands - on experience in UI optimization best practice implementations
• Demonstrated ability to accurately estimate and scope development work
• Good analytical and problem - solving skills
• Communication skills are imperative both in written and in verbal form
• Excellent organizational and coordination skills

Job Description:

ABOUT THE COMPANY

KORCOMPTENZ is a technology transformation solutions integrator. Over 17 years of experience providing technology transformation services for over 200 clients. Microsoft Gold Partner with certified functional and technical resources. Extensive experience serving Fortune 500 companies, SMBs, and non-profits with a trusted global delivery model.

KORCOMPTENZ is a people-oriented company that provides our associates with opportunities to grow as professionals, domain experts, and leaders. We offer an open work environment, state-of-the-art infrastructure, transparency, constant training for technical and soft skills, competitive opportunities to test employees’ critical thinking and creative abilities, and much more.

If you are looking to make a significant impact on your career and overall growth, KORCOMPTENZ is the right place. We offer an energetic work culture where learning is an everyday affair. We encourage our employees to achieve their fullest potential by providing independence, the right environment, and guidance.

D365 F&O Senior / Mid-level Technical Developer – Multiple position

Roles & Responsibilities:

• Bachelor's degree in any technical discipline (B. Tech / MCA / Masters etc.).
• 5 to 9 years of overall professional experience in Microsoft Dynamics AX /D365 technical.
• Should have Minimum 1-2 implementation experience on D365 FO.
• Should have good experience in D365 FO Extensions, LCS, Integrations using OData/Flow.
• Should be able to estimate, design, customize and develop customer specific customization requirements.
• Experienced in development in AX 2009 / AX 2012.
• Work closely with the Functional Consultants in the design of technical solutions.
• Certified on Dynamics AX / D365FO at desired levels
• Should have experience with international clients.
• Experience with upgrades is preferrable
• Experience with Life Cycle Services (LCS) is highly preferred
• Experience or knowledge with System Administration and Security Roles
• Experience with customizing security data policies
• Experience with payment gateway integrations, EDI integrations etc.
• Experience with workflows, workflow customizations
• Must be able to work effectively both in a team environment and individually.

Skill set required – Dynamics AX / D365O Development: • Microsoft Dynamics AX Core • VSTS, X++, C#, OData and Data entity framework. Reporting • SQL Integration Services. • SQL Reporting services

Other Requirements

• Can do attitude.
• Highly motivated to bring fresh thoughts to the table.
• Highly creative and most importantly willing to exercise it
• Self-starter and Self-learner focused on research and learning.
• Ability to play a variety of roles and most importantly take accountability.

• Deploy daily campaigns and triggered flows to a combined audience for key channels - email, SMS and push notifications. Execute A/B tests to optimize campaigns for revenue and engagement.
• Oversee and optimize marketing automation strategies to drive customer retention and sales, including lifecycle emails, personalized triggers, and daily campaigns.
• Maintain, publish, and optimize regular (daily, weekly, monthly, quarterly) reports  that track channel and customer-level performance.
• Provide regular reporting and analysis on campaign performance with clear direction to the team on what they can try to do differently to drive increased performance.
• Translate reporting insights into recommendations for the marketing team and cross-functional partners on how to drive sales and increase customer performance and LTV.
• Define and implement the testing agenda for campaigns and automation flows including segmentation, messaging, frequency, send day/time, personalization, etc.
• Manage promotional codes calendar, including sharing promo codes with our affiliate partners, making sure the team is aware of the promotional strategy and that it is implemented across channels.
• Develop new segmentation and targeting strategies based on customer data and business needs.
• Develop customer-facing tests to maximize customer engagement and lifetime value.
• Support project scoping to grow available data and assist with data migration between systems, as well as checking for data quality/integrity.
• Monitor competitive landscape to identify industry trends and best practices
• Analysing customer behaviour and developing aggressive retention strategies.