ServiceNow Developer - CSM

Job Title: Hotel Operation Trainee

Location - Gurgaon ( Sec 32 )

Shifts - Rotational & Roster off

Required Candidate - 1

Job Summary:

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements:

• Experience: Fresher
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

About Us

 - Bootstrapped itself till IPO

- 2nd Largest OTA

Easy Trip Planners Limited commenced operations in 2008. We have a certificate of accreditation from the International Air Transport Association, approval as a travel agent from the Ministry of Tourism, Government of India, and are an allied member of the Indian Association of Tour Operators. We operate across three distinct distribution channels of B2B2C (business to business to customer), B2C (business to customer), and B2E (business to enterprise) providing us access to a diversified customer base. We have offices across Delhi, Mumbai, Noida and Bengaluru in India and USA, Philippines, Singapore, Dubai, Thailand and UK. Our shares are listed on the National Stock Exchange and the BSE. We provide end-to-end travel solutions for all travel needs such as Airline Tickets, Taxi & Private, Cab Booking, Travel Insurance, Rail and Bus Tickets, Activities and Attraction Tickets, Hotel Booking, Customized Holiday Packages, and Visa Processing Services, under one roof with a click of a button. Read more at: https://www.easemytrip.com/about-us.htm.

Company Overview

We are a dynamic startup dedicated to empowering small businesses through innovative technology solutions. Our mission is to level the playing field for small businesses by providing them with powerful tools to compete effectively in the digital marketplace. Join us as we revolutionize the way small businesses operate online, bringing innovation and growth to local communities.

Job Description

We are seeking a skilled and experienced Data Engineer to join our team. In this role, you will develop systems on cloud platforms capable of processing millions of interactions daily, leveraging the latest cloud computing and machine learning technologies while creating custom in-house data solutions. The ideal candidate should have hands-on experience with SQL, PL/SQL, and any standard ETL tools. You must be able to thrive in a fast-paced environment and possess a strong passion for coding and problem-solving.

Required Skills and Experience

• Minimum 5 years of experience in software development.
• 3+ years of experience in data management and SQL expertise – PL/SQL, Teradata, and Snowflake experience strongly preferred.
• Expertise in big data technologies such as Hadoop, HiveQL, and Spark (Scala/Python).
• Expertise in cloud technologies – AWS (S3, Glue, Terraform, Lambda, Aurora, Redshift, EMR).
• Experience with queuing systems (e.g., SQS, Kafka) and caching systems (e.g., Ehcache, Memcached).
• Experience with container management tools (e.g., Docker Swarm, Kubernetes).
• Familiarity with data stores, including at least one of the following: Postgres, MongoDB, Cassandra, or Redis.
• Ability to create advanced visualizations and dashboards to communicate complex findings (e.g., Looker Studio, Power BI, Tableau).
• Strong skills in manipulating and transforming complex datasets for in-depth analysis.
• Technical proficiency in writing code in Python and advanced SQL queries.
• Knowledge of AI/ML infrastructure, best practices, and tools is a plus.
• Experience in analyzing and resolving code issues.
• Hands-on experience with software architecture concepts such as Separation of Concerns (SoC) and micro frontends with theme packages.
• Proficiency with the Git version control system.
• Experience with Agile development methodologies.
• Strong problem-solving skills and the ability to learn quickly.
• Exposure to Docker and Kubernetes.
• Familiarity with AWS or other cloud platforms.

Responsibilities

• Develop and maintain our inhouse search and reporting platform
• Create data solutions to complement core products to improve performance and data quality
• Collaborate with the development team to design, develop, and maintain our suite of products.
• Write clean, efficient, and maintainable code, adhering to coding standards and best practices.
• Participate in code reviews and testing to ensure high-quality code.
• Troubleshoot and debug application issues as needed.
• Stay up-to-date with emerging trends and technologies in the development community.

How to apply?

• If you are passionate about designing user-centric products and want to be part of a forward-thinking company, we would love to hear from you. Please send your resume, a brief cover letter outlining your experience and your current CTC (Cost to Company) as a part of the application.

Join us in shaping the future of e-commerce!

• Supporting the Executive Creative Director and the Creative Team with the development of concepts,

strategies, and client presentations.

• Bring an ability to think and understand copy

• Directing the design and development of creative materials.

• Ensuring brand identity and message consistency across channels.

• Keeping up with the latest trends, strategies, and technologies.

Who are we?: FullStack Education is a fast-growing e-learning company that runs its ed-tech brand by the name Accredian (Credentials that matter | www.accredian.com ). Accredian arms working professionals with next-generation skill sets like data science and product management and provide them with a transformative learning experience to help them move up in their careers. The company has been founded by ISB and BITS Pilani graduates.

What will you do?

In this role, you will be leading a motivated sales team and take complete ownership of sales. Your will:

1. Drive 2-3X growth in revenue every 6 months through people and world class sales practices
2. Drive 3-4X conversions from current channels and optimize conversion percentage from the current lead flow
3. Come up with Product Pricing & Product Innovation to multiply revenues.
4. Drive growth of sales team from 50 to 200 in 6-12 month duration by hiring top class talent.
5. Design industry beating incentive structures, sales challenges (monthly/weekly), compensation plans, etc
6. Set a high-performance culture, energy, and cohesiveness so that sales teams are working with high energy
7. Constantly mentor, coach, and train team leads.

Competencies:

• Demonstrated experience of driving top results in B2C & B2B Sales with 50+ crore annual targets.
• Experience in handling a sales team with 100-500 associates, leads, and managers.
• Excellent communication skills and a strong mastery of written and verbal English.
• Highly self-motivated, able to work with a target-driven mindset.
• Minimum 6+ years experience in similar roles in education and related industries.
• MBA from Tier 1,2 institutes (ISB, IIM, XLRI, BITS, etc) preferred.

What we offer

• In addition to an outstanding work environment with rapid advancement potential, you get the opportunity to work with a super-talented team of professionals from high-pedigree backgrounds like ISB, BITS Pilani, NITs etc.
• Fast career growth.
• Opportunity to be a part of a super fast-growing company.

JOB DESCRIPTION: ANDROID DEVELOPER

We are seeking an Android Developer to help guide Remitbee into the future. In this role, you will be given an opportunity to help build and improve Remitbee android applications and business solutions alongside a small, but mighty team. We have interesting products and services planned for the future and want to add an Android developer to our talented team to lead the product development initiatives. If you are passionate about building Android apps for global clients and also to build your bright career, Remitbee is the place for you. We will provide a professional and respectable working environment along with tremendous opportunities.

Key Responsibilities:

·      Work with product owners and user experience teams to build high quality features that make users love our app by leveraging your knowledge in Android’s Material Design guidelines

·      Develop software that are reliable, maintainable and reusable because you have a thorough understanding of OOD principles

·      Stay current and competitive by keeping up-to-date with the latest Android platform capabilities and make relevant recommendations

·      Be mindful of best practices when it comes to securing data-in-transit and data-at-rest because your code protects our customer’s data.

Required Skills/ Qualifications:

·      3+ years experience developing native Android applications and 3+ years Kotlin experience (past co- op, personal projects, work experience, and more)

·      Understanding of Hilt code structure.

·      Thorough understanding of Object Oriented Programming concepts, Android application architecture and software design patterns

·      Experience with Android libraries and best practices when it comes to communicating with GraphQL and REST web services.

·      Hands on experience in Jetpack Compose.

·      Strong communication skills, ability to collaborate with stake-holders at different levels of abstraction (requirements, architecture and code)

·      Understanding of Agile Methodologies

·      Basic knowledge of writing unit tests.

Preferred Qualifications:

·      Knowledge of new and upcoming sdk components in the Android space

·      Good understanding of design patterns such as MVVM, Clean architecture.

·      Securing data using the Android Keystore

Role will determine the process and strategy to be used in software design at a project level (Agile, top-down, bottom up, stepwise refinement, use of patterns and pattern languages, iterative and incremental processes etc.) and has a deep Understanding of the software development lifecycle and has knowledge of the overall application development space combined with understanding of the business and domain. Role will Identify risks across the project life-cycle and conceive mitigation strategies, will drive AGILE practices and frameworks within the organization and creating visibility for the same and guide the teams in application of AGILE frameworks, will resolve problems and identify opportunities for improvements within AGILE.  Will design and fine-tune DB solutions and will oversee performance tuning. Role will work with Configuration Management tools to enforce CM practices and processes. Role is required to help define and adhere to the QA standards and will work with a deep understanding of performance bottlenecks, production infrastructure, interfaces and dependencies of the product and Measure program performance against target and publish dashboards to leadership. Role is also responsible for Analyzing scope change requests to make informed decision on resourcing, cost and time estimation and effectively managing all escalations in-line with organization norms.

Director-Software Operations is also responsible for attracting and retaining top talent in the organization. Will use the “People first” approach in the decision making and helps the organization in the people engagement journey. Role is responsible for aligning the organizational objectives to the team objective, derive goals for individuals and ensure a fair, transparent, inclusive workplace culture. Will nurture teams through different situations, be responsible for the individual development plans and performance metrics.

Competencies:

• Anticipates stakeholder’s stated / unstated needs; suggests specific changes in processes to improve the company’s responsiveness and deliver superior stakeholder experience
• Builds and nurtures long-term, mutually profitable stakeholder partnerships. Builds a say in stakeholder decisions by establishing strong credibility and offering a superior end-to-end experience
• Builds and promotes systems / practices for effective capture, dissemination and management of knowledge at a Business Unit level
• Understands competitive global business environment and builds comfort with VUCA conditions, provides clarity to the team to act quickly and with precision on implicit and explicit stakeholder needs
• Focuses on continuous improvement through constant assessment of existing procedures, Selects and cross-fertilizes ideas across teams within the Business Units
• Drives collective accountability through appropriate actions (involving employees in goal-setting and ongoing communication
• Adapts management style to different situations and provides calmness and consistency to the team during stressful situations, serves as an advisor, providing guidance to multiple teams on contribution to key organizational decisions such that employee concerns are addressed.
• Drives synergy and cooperation across different stakeholders, to catalyze critical decision making, to work towards common organizational goal. Continuously owns and exceeds challenging targets; Drives team to consistently exceed past performance
• Encourages people to work outside of their comfort zone and creates the right conditions for them to demonstrate new competencies, Provides regular feedback in a constructive manner
• Develops and uses systems to organize and keep track of performance across the function, identifies areas to refocus team efforts and improve performance and quality while managing
• Shows respect for differences and draws upon different ideas in the business unit to enhance business performance, takes effort to create an open environment for team to voice views and capitalizes by leveraging synergies across teams.

Technical Skills:

• Should have prior experience in design, develop and maintaining .Net based web applications within all phases of the Software Development Life Cycle (SDLC)
• Should have worked on complex, multi-tiered architectural applications
• Strong experience in business understanding, requirement gathering and project scoping.
• Should have Experience of Object Oriented programming practices (SOLID principles, Design pattern)
• Should have prior experience in handling a large team of developers, testers, database developers and architects
• Should have experience in Feasibility Analysis - Technical feasibility (Study of proposed application, performance expected, application function, benefits), Financial feasibility (costs incurred, milestone timelines), Operational feasibility (does the application meet the need or solve the problem, will users be able to adapt to the application)
• Should have experience with the process of choosing from the design patterns and platforms and should be able to convey the merits and demerits of these to the team
• Should be well versed with the security frameworks, assessing vulnerabilities, Secured Code, SSL/Non SSL, Vulnerability tests amongst the areas being proficient at.
• Should have prior experience working with agile teams and alternative programming approaches like either of ADM/Scrum or Xtreme programming, KanBan or Re-factoring
• Experience in creating project charter for the project to clearly list out project objectives, duration, milestones, etc.
• Should have lead a team of Application and database developers and is competent to train/assist them on all their Technical requirements that come up as part of their day to day assignments
• Experience in developing web application with C#, MVC 5, ASP.Net, Web API
• Sound working experience in any one of the JS frameworks including advanced JS frameworks for web comprising of Angular, React, Backbone.
• Hands on HTML/5, CSS, Advance jQuery & JavaScript and advance knowledge of designing HTML pages with JQuery.
• Prior experience of bootstrap for managing highly dynamic & scalable browser-based UI.
• Hands on experience in writing high performance SQL queries, in SQL Server 2014/ 2016 or MYSQL will be preferred.
• Should be proficient at Cloud concepts & guiding principles - Various cloud solution like AWS, AZURE, OPENSHIFT, Pivotal Cloud Foundry, Google etc. and their key features, advantages and disadvantages
• Should be proficient at T-SQL programming and development
• Identify production and non-production application issues and assist team with optimal solution.
• Supporting creation of thought leadership (POVs, research papers) in the field of programming
• Identify opportunities to fine-tune and optimize applications of .Net developed projects, including periodic code review.
• Should have worked with Gantt charts or similar planning tools and should have prior experience in reporting/MIS
• Should Contribute to the development of new techniques and plans within area of expertise.

Educational Qualification and Experience:

• Minimum of 15 years of formal education - Graduate / Post Graduate in Computer Science / Information Technology.
• Professional work experience of 15 to 20 years including 5 to 7 years in a leadership role.

• A minimum of 3 years of work experience in software quality assurance
• Solid experience in any of the programming languages such as Java, Python, JS, etc
• Experience working with Selenium automation testing, Jmeter, etc
• Strong knowledge of software QA methodologies, tools, and process
• Experience in writing clear, concise, and comprehensive test plans and test cases
• Hands-on experience with both white box and black box testing
• Solid experience in automation tools for unit, functional, API, UI, performance, and/or security testing
• Experience working in an Agile/Scrum development process
• Salesforce Testing, Certifications, and JIRA knowledge will be an advantage
• Hands-on experience in framework creation is preferable
• Experience in Git is mandatory

Roles and Responsibilities:

• Reviewing requirement documents, specifications to provide timely and meaningful feedback
• Creating detailed, comprehensive, and well-structured test plans and test cases
• Estimating, prioritizing, planning, and coordinating quality testing activities
• Designing and implementing tests, debugging and defining corrective actions
• Identify, record, document thoroughly, and track bugs
• Perform different levels of testing such as regression testing, sanity testing, smoke testing, etc
• Liaise with internal teams (e.g. developers and product owners) to identify system requirements, debug results
• Track quality assurance metrics
• Stay up to date with new testing tools and test strategies
• Managing and supporting the QA team
• Responsible for the deliverables of the QA team
• Reviewing test scenarios, test cases from the QA team