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As a Senior Program Manager in the Admin Technologies team, you will have the opportunity to significantly change our caregiver (doctors, nurses, etc.) experiences. We are looking for a skilled Technical Program Manager with expertise in ServiceNow to join our team. As a Technical Program Manager, you will be responsible for leading the implementation, customization, and ongoing management of ServiceNow solutions within our organization. The ideal candidate will have a strong background in project management, technical proficiency in ServiceNow products, and a proven track record of successful program delivery.

Responsibilities:

• Lead the end-to-end implementation of ServiceNow solutions, including scoping, planning, execution, and deployment.
• Collaborate with cross-functional teams to gather requirements, define project objectives, and establish timelines.
• Understanding of customization and configurations available in ServiceNow applications, modules, and workflows to meet business needs.
• Good understanding of how ServiceNow integrate with other systems and applications as required.
• Manage project risks, issues, and dependencies, and proactively identify solutions to mitigate them.
• Develop and maintain project documentation, including project plans, status reports, and meeting minutes.
• Provide technical guidance and support to internal stakeholders, including IT, HR, and business leaders.
• Ensure compliance with best practices, standards, and regulations related to ServiceNow implementation and data security.
• Drive continuous improvement initiatives to enhance the performance and efficiency of ServiceNow solutions.
• Stay updated on the latest trends and developments in ServiceNow and related technologies.

Requirements:

• Bachelor’s degree in computer science, Information Technology, or related field; Master's degree preferred.
• Minimum of 7 years of experience in technical program management, with a focus on ServiceNow.
• Proven experience leading end-to-end ServiceNow implementations, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
• Strong understanding of ServiceNow architecture, data model, and integration capabilities.
• Excellent project management skills, with the ability to manage multiple projects simultaneously and deliver on time and within budget.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders at all levels of the organization.
• Relevant certifications in ServiceNow (e.g., Certified Implementation Specialist) are a plus.
• Ability to adapt to a fast-paced and dynamic environment, with a passion for driving innovation and continuous improvement.

·       Background in US or any other Healthcare system is a plus.

Skills – Jboss, DevOps, ServiceNow, Windows Server.

JD - Application Maintenance -- Must have -- Installation and configuration of Custom/Standard Software e.g., FileZilla, JDK, OpenJDK Installation and configuration of JBOSS/Tomcat Server, Configuration of HTTPS certificate in JBOSS/Tomcat, Windows Event Viewer/IIS Log/ Windows Security /Active Directory, how to set Environment variable, Registry value, etc. Nice to Have --- Basics of Monitoring Knowledge of PowerShell, MS Azure Devops, Deploy and Configure application, how to check Last installed version of any software/patch, ServiceNow , ITIL , Incident Management , Change Management

Required Qualifications:

• Prior Experience in ServiceNow development and administration in an enterprise environment.
• Ability to configure, develop, and implement functionality within ServiceNow.
• ServiceNow System Developer, Administrator Certification.
• Ability to relate to software engineering challenges and practices.

Preferred Education/Experience:

• Education: BS degree in Computer Science or Engineering or equivalent on the job, hands-on experience.
• Minimum of 4+ years of overall IT experience, with a practical understanding of various technologies and processes such as operations systems, storage, networking, monitoring, and discovery.
• Experience delivering automated solutions and impl12ementation of highly scalable, highly available services.
• Other ServiceNow Micro Certifications.