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- 5+ years of hands-on ServiceNow development experience.
- 3+ years of dedicated, in-depth experience implementing, configuring, and customizing the ServiceNow SPM/ITBM suite.
- Technical Certifications:
- Must-Have: ServiceNow Certified Implementation Specialist – Project Portfolio Management (CIS-PPM).
- Strongly Required: ServiceNow Certified Application Developer (CAD).
- SPM Module Expertise (Hands-On):
- Demonstrated mastery of the PPM suite (Demand, Project, Portfolio, Resource Management).
- Proven experience with Application Portfolio Management (APM).
- Solid understanding and configuration experience with Agile Development 2.0 and its integration points.
- Platform Skills:
- Expert proficiency in ServiceNow scripting (both client-side and server-side).
- Strong knowledge of the ServiceNow platform architecture, including the Common Service Data Model (CSDM).
- Experience building and consuming REST/SOAP web services.
- Analytical Skills:
- Excellent problem-solving skills with the ability to analyze complex business requirements and translate them into technical designs.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with both technical teams and business leaders.
Preferred Qualifications:
- BS degree in Computer Science or Engineering or equivalent experience
Roles & Responsibilities
Roles and Responsibilities:
- SPM Module Implementation: Lead the design, configuration, development, and implementation of core SPM applications, including:
- Project Portfolio Management (PPM): Including Ideation, Demand, Project, Program, and Portfolio modules.
- Application Portfolio Management (APM): For application inventory, rationalization, and technology portfolio management.
- Agile Development 2.0: Configure and manage stories, epics, themes, and sprints, ensuring seamless integration with PPM.
- Resource Management: Develop and configure solutions for capacity planning, resource allocation, and time management.
- Financial Management: Assist in configuring cost models, budgets, and financial reporting related to projects and portfolios.
- Custom Development & Platform Expertise:
- Develop high-quality, scalable, and maintainable custom solutions using ServiceNow platform capabilities, including Business Rules, Client Scripts, UI Actions, UI Policies, and Flow Designer/Workflows.
- Utilize advanced scripting skills in JavaScript, Glide APIs (GlideRecord, GlideAjax), and HTML/CSS to deliver custom functionality.
- Serve as the technical SME for the SPM module, providing guidance on best practices and platform limitations.
- Integrations:
- Design and implement integrations between ServiceNow SPM and other enterprise systems (e.g., Jira, Azure DevOps, financial systems) using IntegrationHub, REST, and SOAP APIs.
- Stakeholder Collaboration & Support:
- Collaborate with business analysts and stakeholders to gather requirements, create technical designs, and deliver solutions that meet business needs.
- Provide advanced support for SPM applications, troubleshoot complex issues, and perform root cause analysis.
- Reporting and Analytics:
- Create sophisticated reports, Performance Analytics dashboards, and custom visualizations to provide stakeholders with actionable insights into portfolio health, project status, and resource utilization.
- Governance and Maintenance:
- Manage application upgrades, patching, and release cycles for the SPM suite.
- Ensure adherence to coding standards, development best practices, and effective use of update sets for deployments.
Skills – Jboss, DevOps, ServiceNow, Windows Server.
JD - Application Maintenance -- Must have -- Installation and configuration of Custom/Standard Software e.g., FileZilla, JDK, OpenJDK Installation and configuration of JBOSS/Tomcat Server, Configuration of HTTPS certificate in JBOSS/Tomcat, Windows Event Viewer/IIS Log/ Windows Security /Active Directory, how to set Environment variable, Registry value, etc. Nice to Have --- Basics of Monitoring Knowledge of PowerShell, MS Azure Devops, Deploy and Configure application, how to check Last installed version of any software/patch, ServiceNow , ITIL , Incident Management , Change Management
Required Qualifications:
- Prior Experience in ServiceNow development and administration in an enterprise environment.
- Ability to configure, develop, and implement functionality within ServiceNow.
- ServiceNow System Developer, Administrator Certification.
- Ability to relate to software engineering challenges and practices.
Preferred Education/Experience:
- Education: BS degree in Computer Science or Engineering or equivalent on the job, hands-on experience.
- Minimum of 4+ years of overall IT experience, with a practical understanding of various technologies and processes such as operations systems, storage, networking, monitoring, and discovery.
- Experience delivering automated solutions and impl12ementation of highly scalable, highly available services.
- Other ServiceNow Micro Certifications.
