ServiceNow Developer - CSM Module

Job Summary:

As a Shopify App Developer at [Your Company Name], you will be responsible for designing, developing, and maintaining custom applications for the Shopify platform. You will collaborate with cross-functional teams to create solutions that meet our clients' needs and improve their eCommerce operations. The ideal candidate will have a strong background in Shopify app development, excellent problem-solving skills, and a passion for delivering exceptional user experiences.

Key Responsibilities:

• App Development: Design, develop, and deploy custom Shopify apps using Shopify’s API, Polaris, and other relevant technologies.
• Customization: Customize and extend Shopify’s existing functionalities to meet specific client requirements.
• Integration: Integrate Shopify apps with third-party services, APIs, and data sources as needed.
• Maintenance & Support: Troubleshoot and resolve issues related to Shopify apps and provide ongoing support and maintenance.
• Collaboration: Work closely with project managers, designers, and other developers to ensure that app solutions align with project goals and client expectations.
• Testing & Quality Assurance: Conduct thorough testing of applications to ensure reliability, performance, and adherence to Shopify’s standards.
• Documentation: Create and maintain clear documentation for code, processes, and app functionality.
• Innovation: Stay updated with the latest Shopify developments, industry trends, and best practices to continuously improve app functionality and user experience.

Qualifications:

• Experience: Proven experience in developing Shopify apps, including a portfolio of past projects or apps.
• Technical Skills: Proficiency in Shopify’s APIs, Liquid templating language, JavaScript, HTML, CSS, and familiarity with Shopify Polaris design system.
• Programming Languages: Strong knowledge of backend programming languages such as Ruby, PHP, or Node.js.
• Database Management: Experience with database technologies such as MySQL, MongoDB, or PostgreSQL.
• Problem-Solving: Excellent problem-solving skills with the ability to troubleshoot and resolve complex technical issues.
• Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Team Player: Ability to work effectively both independently and as part of a team in a fast-paced environment.

Job brief

We are looking for a talented UI Designer to create amazing user experiences. The ideal candidate should have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.

Responsibilities

• Collaborate with product management and engineering to define and implement innovative solutions for the product direction, visuals and experience
• Execute all visual design stages from concept to final hand-off to engineering
• Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
• Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas
• Present and defend designs and key milestone deliverables to peers and executive level stakeholders
• Conduct user research and evaluate user feedback
• Establish and promote design guidelines, best practices and standards

Requirements and skills

• Proven UI experience
• Demonstrable UI design skills with a strong portfolio
• Solid experience in creating wireframes, storyboards, user flows, process flows and site maps
• Proficiency in Photoshop, Illustrator, OmniGraffle, or other visual design and wire-framing tools
• Proficiency in HTML, CSS, and JavaScript for rapid prototyping.
• Excellent visual design skills with sensitivity to user-system interaction
• Ability to present your designs and sell your solutions to various stakeholders.
• Ability to solve problems creatively and effectively
• Up-to-date with the latest UI trends, techniques, and technologies

React Native Role :

We are looking for a qualified React Native developer to join our Engineering team. Ultimately, you should be able to design and build the next generation of our mobile applications.

What is expected of our App Developers?

1. Understand the healthcare context and identify key problems
2. Innovate, evaluate, and deploy various android and IOs Features that can solve complex healthcare needs
3. Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon, both in regards to estimates and to general process. An understanding of React Native best practices and acommitment to following them.
4. Ability to create and maintain continuous integration and delivery of applications.
5. A positive mindset and can-do attitude.
6. Forensic attention to detail.

Qualifications:

1. Bachelor’s degree in CS/IS.
2. Experience with React Js, React Native, JavaScript including DOM Manipulation and

JavaScript object model.

1. Thorough understanding of React Native and its core Principles.
2. Hands on experience on React Native Framework at least 2 years.
3. Good Knowledge of HTML5, CSS.
4. Familiarity with code versioning tools (Such as Git, SVN or Mercurial)
5. Familiarity with RESTful APIs
6. Familiarity with modern front-end build pipelines and tools.
7. Experience with common front-end development tools such as Babel, Web pack, NPM etc.

10.Experience with Native Mobile app deployment on App store and google play store.

• Taking care of all statutory compliances in the organization (Application of licenses, renewal of licenses, filing of returns)
• Front ending with all statutory/ labour inspections
• Undertaking workforce planning studies and hiring people across all non corporate functions (all levels)
• Compensation benchmarking for non corporate teams
• Proposing compensation structures, perks, benefits, incentives and increments for the workforce
• Creating the skill matrix and skill assessment guidelines for the workforce
• Drafting HR Policies/guidelines/formats applicable for the workforce
• Addressing grievances of employees
• Advising the management regarding all issues related to the workforce
• Handling performance assessment for workforce (Design and execution)
• Handling all disciplinary issues/ absconding/ termination cases
• Acting on behalf of the company with respect to employee matters/ litigation if any

What you must have:

Designation - Venue Booking Expert

Work experience: 1-2 years

Office Location: Connaught Place, New Delhi

Working days: 6 days ( Monday - Saturday )

Working Timings: 10:30 AM - 7 PM

Salary Range - 15k to 25k + incentives up to 20k

Job Description :

1) Understanding customer requirements over calls/WhatsApp and helping them freeze down the booking in assigned venues.

2) Meeting monthly revenue targets in assigned venues.

3) Consistently develop a community of repeat customers by building rapport.

4) Ability to problem solve and contribute ideas to improve service for customers.

5) Clearly communicating booking detail to both customers and assigned venue management to ensure transparency.

Skills Required-

1) Candidate must be comfortable with the Cold calling.

2) Candidate must have 1 year of Telesales, Inside sales experience.

3) Candidate must be confident and comfortable with English and Hindi

• Draw up enterprise-wide architecture blueprint and enforce its implementation across products and systems
• Build from ground up, a scalable Enterprise platform infrastructure with multiple client applications and enterprise connectors
• Design, develop and deploy features and APIs with high quality standards
• As an individual contributor, evaluate technology options, build PoCs and prototypes
• Manage the infrastructure hosted in the Cloud. Monitor system reliability, uptime and security.
• Contribute significantly in reviewing architecture, code, design & test-cases authored by peers.

• 8-10 years of design and development experience building scalable & distributed systems
• Hands-on experience on one or more of the following tech stacks:
  • Python-Django, PostgreSQL, MongoDB, nginx, RabbitMQ, Redis
  • Microservices, REST APIs, NodeJS, Celery, Elastic Search, Logstash, Kibana
• Good understanding of OOPS concepts, design patterns, SQL. Good at troubleshooting/debugging.
• Experience with managing server infrastructure in GCP, Azure and AWS cloud.
• Bachelor’s or Master’s degree in Engineering from reputed institutes
• Nice to have: Hands-on experience with analytics using Kibana and Elastic Search

Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations

Key responsibilities

• Defines and owns the end to end production support process for our applications
• Takes accountability for issue resolution within defined SLAs
• Obsesses about system quality and customer experience
• Establishes a culture of doing detailed RCAs to get to the bottom of every issue
• Partners with development teams (internal and external) to prioritize issues
• Partners with infrastructure team for infra planning based on projected production load
• Tracks issues through to closure with development teams and customers Internal Use--Confidential
• Takes actions to prevent issues from recurring
• Earns trust of the users dependent on production support
• Maintains knowledge bases for issue management
• Communicates with organizational leadership on issues, statuses, and performance against KPIs
• Hires and operates a high–performing team

KPIs

• # of reported issues
• # of open issues
• MTTR
• SLA compliance
• % of incident reduction based on permanent fixes/automation/utilities
• Customer satisfaction score