ServiceNow Developer - CSM Module

• Strong UX-focused Product Design Profile
• Mandatory (Experience 1) – Must have 8+ YOE in Product Design, with a focus on UX Research, Designs and Design Operations, primarily in the B2B domain
• Mandatory (Experience 2) - Must have strong experience with Large-scale B2B Enterprise products, and should be leading multiple verticals in the ERP products
• Mandatory (Experience 3) – Must have strong experience in Project Management and Design operations - Like leading Design sprints, team task allocation, delivery planning, estimation and execution.
• Mandatory (Designation) – Must be Manager / Staff or above designation in Current role
• Mandatory (Team Managememt) - Must have atleast recent 2+ YOE as a Team Manager (Not mentoring, should be in a complete Manager role)
• Mandatory (Portfolio) - Must have strong B2B Products Case Studies for Complex B2B Enterprise level applications, with multiple connected modules (Dont want just simple UI screens in portfolio)
• Mandatory (Company) - Large-Scale B2B SaaS / Enterprise-level Products

Preferred

• Preferred (Experience) - Automotive, Retail or Dealerships domain experience
• Preferred (Companies) - Linkedin, Blikit, Intuit, Razorpay, Workday, Octa, Posman, Oracle, Walmart and similar companies

Preferred Companies

Linkedin, Blikit, Intuit, Razorpay, Workday, Octa, Posman, Oracle, Walma

Roles & Responsibilities:

● Build and maintain relationships with corporate partners, ensuring a steady pipeline of internship and placement opportunities.

● Identify and onboard companies aligned with student profiles and institutional objectives.

● Address corporate and student queries promptly, maintaining a positive rapport.

● Provide networking tips and guide students on leveraging career opportunities effectively.

● Keep students informed about relevant competitions, internships, and entrepreneurial initiatives.

● Supervise career clubs, managing events, elections, and leadership meetings.

● Design mentorship programs and ensure seamless mentor-student relationships, gathering feedback and reporting progress regularly.

Qualifications and Skills:

● 2-5 years of experience in B2B sales, corporate relations, or career services roles, preferably in the education sector.

● Strong understanding of recruitment processes and employer expectations.

● Exceptional communication, negotiation, and relationship-management skills.

● Proven ability to handle multiple stakeholders and work in a fast-paced environment.

● Proficiency in MS Office Suite and CRM tools.

About the Role :

As the Executive Assistant to the CMO, you will play a pivotal role in supporting the CMO in managing daily activities, ensuring smooth operations, and facilitating effective communication. This position requires a high level of professionalism, discretion, and organizational skills. The successful candidate will be a proactive problem solver with the ability to anticipate needs and execute tasks efficiently.

Responsibilities:

• Calendar Management: Coordinate and manage the CMO's schedule, including meetings, appointments, and travel arrangements. Prioritize and schedule activities to ensure optimal use of the CMO's time.

• Communication and Correspondence: Act as the primary point of contact between the CMO and internal/external stakeholders. Draft and proofread emails, letters, reports, and other documents on behalf of the CMO.

• Information Management: Maintain confidentiality and handle sensitive information with discretion. Organize and manage files, records, and documents to facilitate easy access and retrieval.

• Reports and Special Projects: Coordinate with various departments to gather information and updates on key projects. Assist in the execution of initiatives as directed by the CMO and department heads.

• Meeting Preparation and Follow-up: Prepare agendas, materials, and documentation for meetings attended by the CMO. Attend meetings, take minutes, and follow up on action items to ensure timely completion.

• Relationship Management: Build and maintain positive relationships with internal and external stakeholders. Serve as a liaison between the CMO and other team members, providing support and fostering effective communication.

• Problem Solving: Proactively identify challenges and offer solutions to enhance the CMO's productivity and efficiency.

Note: This position is for one of our Client based out in Noida and requires 6 days of work from the office

Role and Responsibility – Inside Sales Executive

• Act as relationship manager for the Paid customers of NoBroker.

• Build sustainable relationships and trust with customer accounts through open and

interactive communication.

• Identify and assess customers’ needs.

• Service customer in finding the right tenant / house as per the requirement of customer.

• Dial outbound and attend inbound calls of customer and leads.

• Use internal tools and methods to provide best possible service to the customer.

• Negotiate with leads on behalf of customer.

• Keep customer up-to date on the progress of his account.

• Follow communication procedures, guidelines and policies.

• Go extra mile to provide excellent customer service.

Requirements
1. 5-7 Years of hands-on development on Android
2. Extensive understanding of Architectures - both old and new -> MVC to MVVM To Clean
3. Excellent In-depth understanding of Java and Kotlin Programming Languages
4. 2+ Years of managing android developers
5. Have worked on or scaled an app to more than 1mn downloads
6. Obsessed about long term solutions, yet understands business requirements to deliver projects quickly
7. Good understanding of backend technologies for better cross teamwork
8. Obsessed about app ratings, app vitals, and crash-free apps

Responsibilities

1. Lead the Testbook Android Team of 12+ Android Developers
2. Own the Testbook Android App (2Cr+ Installs) and its related 500+ Apps
3. Work extensively with Product Managers to deliver quality products and features
4. Improve the App Architecture and drive processes for code reviews, releases.
5. Take up occasional challenging Android coding tasks

About Us : 

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

• 8+ years of industry work experience
• Proven experience as a Full Stack Developer or similar role
• 3+ years of web application development with JavaScript as full stack
• Full stack experience designing and building scalable applications from end-to-end 
• Excellent JavaScript / Typescript skills
• Strong proficiency in React (hooks knowledge is plus)
• Strong proficiency in Nodejs
• Good HTML5 / CSS3 skills with expertise on responsive web design 
• Must have Design and development experience in Micro services using NodeJS and TypeScript
• Experience with NoSQL databases such as MongoDB, mongoose, aggregation framework and Redis 
• Experience with Web sockets and related frameworks (e.g. Socket.IO) 
• Experience in using and developing GraphQL APIs
• Experience in performance tuning
• Knowledge of code versioning tools such as Git, Mercurial or SVN.
• Open minded to take up any challenge, research and provide solutions Great attention to detail

• Testing libraries – jest, testing-library is plus
• TDD / BDD experience is plus
• Experience with AWS, K8S, CI/CD is plus
• Familiar with SDLC methodologies like SCRUM, AGILE, Continuous Integration

• Design – Analyze, design & document the system / solution based on the business needs which is scalable, resilient and maintainable with low overhead for both client and server side
• Problem solving – Solve the challenges and problems faced by team by guiding and team with best practices
• Coordinate - Communicate system requirements to developers; explain system structure to them and provide assistance

• • Code Reviews – Perform code reviews 

• • Planning – Plan and assign tasks to team members