ServiceNow Developer - CSM Module at InfoBeans · Pune, Indore, Vadodara, Chennai · 3 - 10 years · ₹10L - ₹30L / yr · Profitable · Posted 15 Feb 2024

Title: ServiceNow Development / Architect(CSM)
Exp: 3 - 10 years
Location: Any InfoBeans' location - Pune / Indore / Vadodara / Chennai
- 3-10 years of IT experience
- ServiceNow System Administration Certified is mandatory
- ITIL Foundation Certification would be a plus or can do before joining
- Implementation Specialist would be a plus
- Should possess good communication skills
- CSM - Customer Service Management module exp (Mandatory)
- ITSM - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog
- Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs
- Nice to have any one of below:
- ITOM - CMDB, Discovery, Service Mapping
- ITBM - Project Portfolio Management, Release Management, Agile
- HRSD (HR Service Delivery) and Finance
- GRC - Governance, Risk and Compliance

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Need candidates from Growing startups or Product based companies only
1. 4 to 6 years experience in backend engineering
2. Minimum 2+ years hands-on experience with:
TypeScript
Express.js / Nest.js
3. Strong experience with MongoDB (or MySQL / PostgreSQL / DynamoDB)
4. Strong understanding of system design & scalable architecture
5. Hands-on experience in:
Event-driven architecture / Domain-driven design
MVC / Microservices
6. Strong in automated testing (especially integration tests)
7. Experience with CI/CD pipelines (GitHub Actions or similar)
8. Experience managing production systems
9. Solid understanding of performance, reliability, observability
10. Cloud experience (AWS preferred; GCP/Azure acceptable)
11. Strong coding standards — Clean Code, code reviews, refactoring
Our Client, is a leading manufacturer of high-quality stainless-steel kitchenware, sheet metal products, and industrial components. With a strong legacy of innovation and manufacturing excellence, we cater to both domestic and global markets.
We are looking for a competent and detail-driven Costing Engineer Mechanical Engineer with 3+ years of experience in the manufacturing industry preferably sheet metal. The role focuses on accurate costing of components and assemblies made from stainless steel and other materials, ensuring competitive pricing and cost control.
Key Responsibilities:
- Analyze engineering drawings and specifications to prepare detailed cost estimates for sheet metal parts and assemblies.
- Evaluate raw materials, laser cutting, bending, welding, powder coating, and assembly, punching, deep drawing, TIG welding, buffing/polishing costs.
- Collaborate closely with production, procurement/purchase and design teams for costing inputs and feasibility analysis.
- Analyse cost variances and suggest cost optimization strategies.
- Coordinate with suppliers and vendors for material pricing and rate negotiations.
- Support the sales team by providing costing details for RFQs and pricing decisions. Maintain and update costing records using ERP tools.
- Assist in budgeting and pricing strategies for new and existing products.
Qualifications and Skills:
- B.E./B.Tech in Mechanical Engineering or equivalent.
- Minimum 3 years of experience in costing within the sheet metal/stainless steel manufacturing domain.
- Strong understanding of manufacturing processes and shop floor operations.
- Experience with costing software and MS Excel
- Ability to interpret engineering drawings and BOMs.
- Strong analytical, documentation, and coordination skills.
- Positive attitude and commitment to continuous improvement.
- Proficient in reading and interpreting technical drawings (AutoCAD/SolidWorks).
- Knowledge of fabrication processes shearing, punching, bending, welding, powder coating.
- Good negotiation and vendor management skills.
Person should have strong knowledge in -
1. Core Java,
2. JSP
3. Spring Framework,
4. Spring Boot,
5. SOAP and REST Webservices
6. Application Security.
Person should have 4 to 6 Years of work experience in Java and above-mentioned related technology.
Person should have good Oracle Database knowledge and have good communication skills.
Having work experience in BFSI domain will added advantage
Person needs to work from Mumbai location and also available to join the office
Role Objective:
Ensure that our software products are of the highest quality by utilizing manual and automated testing techniques, excellent communication, and logical reasoning skills.
Roles & Responsibilities:
Test Strategy and Planning:
- Design, develop, and implement comprehensive test strategies and plans.
- Collaborate with product managers and developers to understand product requirements and define appropriate test scenarios.
Test Development and Execution:
- Develop detailed, comprehensive, and well-structured test cases.
- Execute manual test cases and analyze results.
- Set up, maintain, and operate test automation frameworks.
- Detect and report software defects using a bug tracking system, and work with the development team to troubleshoot, debug, and resolve them.
Continuous Improvement:
- Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
- Research new testing tools, methodologies, and best practices and share findings with the team.
Collaboration & Communication:
- Clearly and concisely report defects and other testing outcomes to developers and other stakeholders.
- Collaborate with cross-functional teams to ensure seamless integration and quality throughout the software development lifecycle.
- Facilitate and participate in QA reviews and updates to ensure consistency and compliance with standards.
Documentation & Reporting:
- Maintain detailed documentation of test cases, test scripts, and test outcomes.
- Produce regular reports on test status, anomalies, risks, and validation results.
Mentoring & Coaching:
- Assist junior QA team members and offer guidance as needed.
- Share knowledge on advanced testing techniques, tools, and best practices.
Staying Updated:
- Stay updated with the latest industry trends, tools, and technologies in QA testing.
- Attend training and workshops to continually improve your QA skills.
Required Skills & Qualifications:
- 1-3 years of experience in a similar role in a software services environment.
- Proficient in manual testing techniques, including black box, white box, and grey box testing.
- Experience in setting up and using automation testing tools such as Selenium, JUnit, TestNG, etc.
- Excellent communication skills, both verbal and written.
- Strong logical reasoning and problem-solving skills.
- Familiarity with bug tracking tools like Azure DevOps, JIRA, etc.
- Knowledge of software development lifecycle (SDLC) and agile methodologies.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Preferred Qualifications:
- Certifications in Quality Assurance, such as ISTQB or CSTE.
- Experience with continuous integration and continuous delivery (CI/CD) tools like Jenkins or Travis CI.
- Familiarity with code versioning tools like Git.
- Bachelor's Degree or equivalent experience.
- 5-8 years of experience with software development, preferably in Agile environment.
- Advanced knowledge of in software development tools, programming languages, databases, and environments, including but not limited to:
- Python 3.x, Django, functional Python, procedural Python, object oriented Python, Asynchronous Design, Micro Services, memcache, REDIS, Celery, ElastiSearch, RESTful web services, Relational (Oracle & MySQL) and Non-Relational (NOSQL & DynamoDB) databases, AWS.
About the company
Currently we are hiring for a VC backed startup a fast growing fintech startup based in Bangalore.
It is a super app to digitize India’s 50M+ sales agents where they can get access to relevant products & services, receive training through interactive videos on “how to sell, what to sell and whom to sell”, and earn money. For businesses, we help them save a huge effort in managing and training these agents and help them increase their reach to every nook and corner of the country.
India is a trust deficit market which cannot be accessed through Internet Marketing on Facebook and Google as the majority of the customers need training, push, motivation and a primer on why and how to use a product.
To solve this problem, traditional industries like BFSI, Telecom, Automobile, Real Estate etc. use 50M+ frontline sales executives to drive distribution. We believe that not just for these traditional industries but also for emerging companies in FinTech, EdTech etc these agents will play a pivotal role in accessing trust deficit customers.
They have grown to a 100,000+ agent network across India (growing 50% MoM) & are funded by tier1 VC’s and angels in India.
Summary of Role
As a lead of the consumer products software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. You will be responsible for defining and developing software for tasks associated with the developing, designing and debugging of the software applications.
Responsibilities:
- Overlook development of all consumer products in JAVA
- Lead a team of 4-5 developers
- Optimize components for maximum performance across a vast array of web-capable devices and browsers
- Focus on code maintainability and performance of application
- Provide technical advice and assists in solving programming problems
- Continuously create new and interactive features that would help to improve user experience and user engagement.
- Assist with troubleshooting of issues as needed
- Lead the design and architecture of software solutions
- Assist in developing and maintaining continuous integration pipelines
Required Skills for this Role:
- JAVA
- Spring/Spring Boot
- Hibernate
- Linux
- REST
- Kafka
- Mysql
- AWS
- ELK Stack (Elasticsearch)
- CI/CD Pipelines
- Team Leadership experience of at least 3 year
Qualifications:
- 4+ years of experience in Java based technologies
- Experience in designing databases and system architecture
- Experience in building products from scratch at well funded start-ups
- Team Lead/Team Manager experience of at least 3 years
Supr Daily is a daily delivery service in India. Starting with milk, the company delivers the most frequent
daily needs to consumers via a subscription model. Founded by alumni of IIT and IIM, the company is
pioneering the micro delivery e-commerce model in India. The company is a Y-Combinator startup and is
currently backed by Swiggy. With a commitment of $100 Million from Swiggy, the team is scaling their
unique supply chain nationally to serve more than 1 Million households every single day. Y Combinator
is one of the top American Seed Accelerator and their portfolio includes Airbnb, Dropbox, InstaKart,
Reddit and about 1500 other startups across the globe.
Swiggy is on a quest to bring convenience to over 100 Million Indians over the next years. The
investment in Supr Daily is part of its core strategy to expand the reach of the consumer base as well as
fulfilling the daily needs of a consumer leveraging the power of the milk railroad.
We are looking for smart coders who are cognisant of business, product and quality.
Responsibilities
● Working on a disruptive product that's still in its early stages.
● Responsible for driving innovation in Software.
● Development, while relentlessly improving performance, scalability, and maintainability.
● Owning the design process, implementation, and verification of framework components
leveraging standard software engineering methodologies.
● Translating functional and technical requirements into detailed architecture and design.
● Mentoring other engineers, defining our technical culture, and helping to build a fast-growing
team.
● Mentoring and supporting other team members by doing code reviews and applying your
experience in process and technical leadership.
Requirements
● 1- 2 years of experience in product development, architecture, and design.
● Constantly learning and looking for ways to improve yourself and the processes around you.
● Working in agile team environments and are a self-starter, conscientious member of the team.
● Love to code, but also you are awesome at it.
Why explore career at Supr Daily
We are building a diverse team of employees from across the globe and in a spree of hiring of great
talented folks. At the heart of that is hiring people to have a desire to succeed, a passion to innovate and
an insatiable appetite to learn. If that sounds like you, read on, this may be just the place for you.
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.









