Title: ServiceNow Development / Architect(CSM)
Exp: 3 - 10 years
Location: Any InfoBeans' location - Pune / Indore / Vadodara / Chennai
- 3-10 years of IT experience
- ServiceNow System Administration Certified is mandatory
- ITIL Foundation Certification would be a plus or can do before joining
- Implementation Specialist would be a plus
- Should possess good communication skills
- CSM - Customer Service Management module exp (Mandatory)
- ITSM - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog
- Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs
- Nice to have any one of below:
- ITOM - CMDB, Discovery, Service Mapping
- ITBM - Project Portfolio Management, Release Management, Agile
- HRSD (HR Service Delivery) and Finance
- GRC - Governance, Risk and Compliance
About InfoBeans
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Skills:
• Java script
• Service Portal Enhancements
• CMDB
• ITIL framework
• ServiceNow implementation
• Integration
• ITSM
Qualifications
• 10+ years of experience
• The position requires the candidate to work closely with key stakeholders and senior technology leaders
Responsibilities
• Developer /Architect to help build a strategic platform to improve IT and Business processes
• This senior person will work with the ServiceNow team to help development solutions based business needs and strategies
• The ideal candidate will have experience in implementing ServiceNow ITSM, Sec Ops, GRC, PA, ITBM and ITOM products
• They will perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
• ITSM – Service Portal, Request Fulfillment (Catalog) Incident, Request, Knowledge, Change & Asset Management, Virtual Agents, On Call Scheduling
• ITBM – Project Portfolio Management, Idea, Demand, Agile Development & Test Management
• ITOM – Discovery, Service Mapping, Event Management, Cloud Management
• SAM – Software Asset Management
• GRC – Governance, Risk and Control
• Responsible for the technical specification and implementation of ServiceNow products
• Provide expertise on technical questions related to development of ServiceNow functions
• Develops the technical solutions, work with developers to implements them and performs the component integration tests
• Work with development team and ServiceNow to provide support and implement technical solutions to resolve issues
• Coordinate with Project Manager to plan roadmaps, sprints and releases
• Provide demos to customers for developed solutions and obtain feedback to improve products
• Work with QA and testing teams to coordinate UAT and Smoke testing
• Coordinate system upgrades to latest version of ServiceNow
Title: ServiceNow Development (CSM)
Exp: 3 - 6 years
Location: Any InfoBeans' location
- 3-6 years of IT experience
- ServiceNow System Administration Certified is mandatory
- ITIL Foundation Certification would be a plus or can do before joining
- Implementation Specialist would be a plus
- Should possess good communication skills
- CSM - Customer Service Management module exp (Mandatory)
- ITSM - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog
- Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs
- Nice to have any one of below:
- ITOM - CMDB, Discovery, Service Mapping
- ITBM - Project Portfolio Management, Release Management, Agile
- HRSD (HR Service Delivery) and Finance
- GRC - Governance, Risk and Compliance
POSITION:ITSM Consultant / ITSM Tech Lead
EXPERIENCE: 5-15YRS
NP :IMMEDIATE/10 DAYS
LOCATION: NOIDA
WORK FROM OFFICE
Job Description :
Demonstrates knowledge and experience in the following areas
- Service Management Office ( SMO) setup and operations
- ITIL / ISO 20000 / IT Operations process definition
- Service Integration and Management ( SIAM)
- Managed services operations – both AMS and IMS
- Incubating new services and solutions related to IT Service Management (ITSM)
- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
- Experience with the development and implementation of ServiceNow CSM, ITSM modules or other ITSM applications.
- Experience with Business Rules, Script Includes, UI Actions, and Scheduled Jobs - all scripted aspects of the ServiceNow system
- Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
- Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
- Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, and Jelly.
- Custom UI Changes with the usage of Web Technologies such as DOM, and HTML changes.
- Experience with extending the ServiceNow schema to custom applications
- Understands technical and functional design requirements related to ServiceNow.
- Create and manage scripts and workflow.
- Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
- Experience with relational databases (e.g. MySQL, Oracle)
Job Description- ITOM
Role: Developer & Sr. Developer (Delivery & Support)
Job Description:
- Basic understand on Server, Network & Application architecture
- Understanding for basic troubleshooting for Server, Network & Application
- Design & engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for ITOM requirements.
- Configuring and setting up Service-Now application, maintain and support the implementation.
Must Have Skills:
- Implementing ITOM modules within ServiceNow
- Experience in CMDB, Discovery & Event Management
- Deep knowledge on Event co-relation rule configurations
- Experience in ServiceNow Database/Table in structure
- Experience working with performance Analytics, email notification
- Worked with transform maps, data sources and different transform scripts for data loads and management.
- Worked with schedule jobs, events, and triggers to manage business needs and handle background work.
- Expert in ServiceNow Integration, Scripted Integration and Import set Integration
3+ years working on the ServiceNow platform or 6+ years of Industry experience
ServiceNow PreSales accreditations in all product lines
ServiceNow Certified System Administrator (CSA) – current or within 6 months of hire
ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) – current or within 6 months of hire
Required Qualifications
Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
Additional experience in one of the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.
Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Experience with scripting in the ServiceNow platform using JavaScript: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
Experience using the Agile/Scrum methodology, leading scrum teams, leading backlog grooming, etc
Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems and relay that in English and not just IT jargon
Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
Proven team player and team builder
Ownership, accountability, and attention to detail in all work efforts
Ability to excel with minimum supervision
Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
Knowledge of ITIL
Ability to travel 10% of the time
Preferred Qualifications
Degree or equivalent, preferably in Computer Science or Information Technology
ServiceNow Certified application Developer (CAD) preferred
3+ years working on the ServiceNow platform or 6+ years of Industry experience
ITIL Certified
Job Description :
a. Tracking/management of all software assets to include internal license assessments
b. Participate in software vendor contract/license negotiations and the development of software licenses and associated maintenance contracts.
c. Knowledge in SW license procurement & hands on experience in Ariba tool.
d. Prepare and assist in the performance of periodic compliance report
e. Provide support to end users regarding specific vendor product use rights
f. Assist in the establishment of internal and controls related to software asset management, governance and compliance
g. Exposure in Oracle, MS, IBM, Adobe and other enterprise licensing.
h. Handled Cloud – AWS, Amazon, GCP & Billing
i. Participated in license compliance audit.
g. Tracking/management of software license governance and compliance in accordance with enterprise policy, process, procedures and controls by internal staff and external service providers
- Identity Access Management (IAM)/SailPoint IIQ Implementation and Governance
- Java development
- Role -Base Access Control (RBAC)
- Custom / OOTB connector development experience
- Integration experience with JDBC, Active Directory, ServiceNow, Mainframe ACF2
Job Description Creation and delivery of End to End solutions for customers addressing requirements through technical architecture in consideration of process design, ServiceNow Technical Best Practice and Standards Define, at an architectural and design level of detail, technical solutions aligned with client’s business problems and work on scoping complex service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems Hands-On development , Design details , Integrations ( REST/SOAP), Service now platform in-depth knowledge , Scoped Applications creations/managements, Modules like ITSM, ITOM, ITBM,SecOps,HR. Experience working on Glide, Ajax, client scripting, business rules, UI Policies etc .Web Technologies (XML, HTML, Angular, Bootstrap, JavaScript, Web Services, etc.) and working in a SaaS environment Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies Knowledge and experience in the following ServiceNow product areas is mandatory: Incident, Change, Config/CMDB, Service Catalog/Request FF/Workflow, Services Portal, Domain separation and multi-language
Certifications : ServiceNow System Administrator Certification Exam (CSA) – (Required) : System Administration Advanced and ServiceNow Fundamentals ServiceNow Certified Application Developer Exam (CAD) – (Preferred) Application Development Fundamentals Domain Separation Implementation Platform Implementation Scripting in ServiceNow Fundamentals Service Portal Advanced Service Portal Fundamentals ITSM Exam (CIS-ITSM) – (Required) ITSM Fundamental ITSM Implementation
Job to be performed (Expectation Setting) 1. Customer facing role. From Requirement gathering, High level solution creation, effort estimation, Implementation, Integration and unit testing, support and drive UAT, Deployment and Go-Live support. 2. Customers point of contact for all Automation or ServiceNow requirements. 3. Ensure technical deliverables to our customers are complete, consistent, high quality, and on time, and deliver valued outcomes. 4. Demonstrate interpersonal skills, customer-centric attitude, ability to deal with cultural diversity, proven team player and team builder, Is committed to driving customer value realization while ensuring all actions contribute towards a positive experience for the customer.
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