ServiceNow Developer - CSM Module

Field Deployment Engineer (Customer Integrations)

Location: Bangalore

Experience: 2–5 years

Type: Full-time | On-site

Why this role exists

Most enterprise AI deployments fail not because the tech doesn’t work—but because they never go live fast enough.

We are solving that.

This role exists to ensure that every signed deal becomes a live, production-grade deployment in weeks—not months.

What you’ll do

This is not a support or integration role.

You will operate like a Forward Deployed Engineer — owning delivery end-to-end.

1. Own deployments from SOW → go-live

• Deploy integrations across insurers like HDFC Life, SBI Life, ICICI Prudential Life Insurance
• Deliver first successful interaction within 15 days of SOW signature
• Work directly in live enterprise environments (not sandbox demos)

2. Reduce time-to-value aggressively

• Take deployment timelines from 90 days → 30 days within 6 months
• Identify bottlenecks across:
• APIs
• Data availability
• Customer dependencies
• Internal workflows
• Fix systems — don’t escalate problems

3. Build the integration playbook

• Standardize deployments across:
• Policy admin systems (LifeAsia, Ingenium)
• CRM platforms like Salesforce
• Telephony systems like Exotel
• Create reusable templates, connectors, and workflows
• Ensure every deployment becomes faster than the last

4. Work on real enterprise systems

• Active accounts include:
• Chola, Generali, TVS Finance, Home Credit, Brigade, DLF, Jaro, Delhivery
• Handle:
• Incomplete APIs
• Legacy systems
• Integration edge cases
• Own resolution end-to-end

5. Translate business → production systems

• Understand use cases like:
• Renewals / persistency
• Claims servicing
• Sales and onboarding workflows
• Convert requirements into:
• Working integrations
• Live agent workflows
• Production-ready systems

What success looks like

• Deployments go live in ≤ 15 days
• Time-to-first-interaction becomes predictable and repeatable
• Integration effort reduces with each new customer
• Customers see real value in weeks, not quarters

Who you are

• You have 2-5 years of experience building or integrating systems
• Comfortable working with APIs, CRMs, and backend systems
• You don’t wait for perfect specs — you figure things out and ship
• You think in systems and outcomes, not tickets
• You are comfortable being customer-facing and accountable

What will make you stand out

• Experience with enterprise systems (insurance / fintech / CRM)
• Built integrations across multiple systems
• Reduced deployment timelines in previous roles
• Can debug across layers: API → infra → workflow → user experience

Why join

• You will work on real enterprise deployments from Day 1
• Your work directly impacts revenue realization and go-live success
• You will help build the deployment engine of an AI company

Planning, strategizing and executing SEO project along with the technical team  Performing exhaustive keyword analysis for the site In depth understanding and experience of On- site Off- site SEO  Managing and maximizing opportunities to increase targeted traffic to the website through a variety of SEO Process.  Performing Detailed and Rigorous competitor analysis  Ensure that the website is on top 5 for at least 50% of the keywords within 6 months  Content analysis and optimization, writing search engine optimized title tags, description tags  Team management especially off page SEO team  Directory sourcing for relevant industry and directory submission/ link building  Targeted keyword SEO to bring targeted visitors within a minimum time, to how the result within a month  Comfortable using Paid tools like SEMRUSH or Ahrefs or relevant tools  Content writing, wherever required  Co-ordinating with the Technology team to ensure implementation of all changes  Owning up all activities related to SEO right from keyword analysis, ranking, website page layout

Responsibilities:

• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.
• Attending conferences, meetings, and industry events.
• Developing quotes and proposals for clients.
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.

Business Development Manager Requirements:

• Bachelor’s degree in business, marketing or related field.
• Experience in sales, marketing or related field.
• Strong communication skills and IT fluency.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Comfortable using a computer for various tasks.

Company Profile: 

Machwan Communication & Research is INDIA'S LEADING business intelligence, data management & data analytics company, Headquartered in New Delhi and branch office at Noida . Established in the year 2005 and have been on an epic ride ever since. Machwan helps businesses to effectively drive their marketing and sales campaigns by fueling their campaigns with data-driven insights & actions, resulting in increased ROI and time-bound results.We transform DATA into actionable insights & essential intelligence which is required at every step of the business decisions.

Website: https://www.machwan.com

 REQUIREMENT:

Fresher’s and 1 year working experience. Client / customer coordination experience is required if experienced.

Fluency in English and writing skill of corporate communications is a must 

Tele-calling experience in a BPO / KPO is preferable 

JOB DISCRIPTION:

• Discovery of customers to generate database opportunities using secondary research as per client needs.

• Making cold calls, intermediate calls, follow up.

• Manage, nurture and convert leads into MQL/SQL.

• Identify strong potential prospects using creative skills.

• Advocating client’s products

• Work smoothly with good communication and higher conversion of leads and build happy environment in office.

• Provide accurate and timely information as required to managers and senior management.

• Influencing & pursuing the customer 

• Building a list of prospect and creating business opportunity for the client

• Finally aligning the customer with the client

• Sometimes inviting customers to participate in the events sponsored by the client   

• Out reaching accounts using emails and other channels.

• Adhere to company policies, procedures, culture, and business values.

• Passionate and learn to research about the lead/marketing industry.

INSIDE SALES - COUNSELLOR 

We are looking for result-oriented and motivated Inside Sales Specialists / Counsellors who can develop strong technical knowledge about our educational products, industry and customer base to support the customers’ purchase decisions. Additionally, the candidates will be required to effectively prospect, qualify and generate new sales to meet or exceed revenue goals.

This role provides fast growth opportunities to leadership positions as long as top performance is delivered, exemplary teamwork and leadership potential are demonstrated.

Responsibilities

• Build a thorough technical understanding of Suraasa products and help potential customers in understanding what we have to offer through effective articulation
• Engage with potential customers, identify their key pain points and create personalized growth journeys for every customer to help them purchase products to meet their career objectives
• Counsel leads on their personal growth prospects in the education industry 
• Maintain excellent and supportive rapport with all leads
• Follow up after the sale to ensure customer satisfaction and gain referrals
• Stay on top of market trends and participate in brainstorming sessions with the sales team to come up with new growth strategies
• Use CRM to track leads and manage pipelines daily
• Achieve monthly targets, and unlock fast growth opportunities within the department, eventually managing own sales team(s) and beyond

Qualification Criteria

• 2+ years of experience working in Sales or Marketing in EdTech space (preferable but not required) or 1-2 years of experience in Academic counselling/school counselling/clinical counselling
• Excellent verbal communication skills, strong conversationalist, and well-versed in English
• Strong negotiation and objection handling skills with the ability to work within deadlines
• Ability to work independently and as a part of a team while always maintaining a professional, client-oriented attitude
• Understand the landscape of the Education Industry and the current needs of teachers and school leaders
• Proficient with Microsoft Office / Google Documents and CRM systems

Striim (pronounced “stream” with two i’s for integration and intelligence) was founded in 2012 with a simple goal of helping companies make data useful the instant it’s born.

Striim’s enterprise-grade, streaming integration with intelligence platform makes it easy to build continuous, streaming data pipelines – including change data capture (CDC) – to power real-time cloud integration, log correlation, edge processing, and streaming analytics.

Strong Core Java / C++ experience

·       Excellent understanding of Logical ,Object-oriented design patterns, algorithms and data structures.

·       Sound knowledge of application access methods including authentication mechanisms, API quota limits, as well as different endpoint REST, Java etc

·       Strong exp in databases - not just a SQL Programmer but with knowledge of DB internals

·       Sound knowledge of Cloud database available as service is plus (RDS, CloudSQL, Google BigQuery, Snowflake )

·       Experience working in any cloud environment and microservices based architecture utilizing GCP, Kubernetes, Docker, CircleCI, Azure or similar technologies

·       Experience in Application verticals such as ERP, CRM, Sales with applications such as Salesforce, Workday, SAP  < Not Mandatory - added advantage >

·       Experience in building distributed systems  < Not Mandatory - added advantage >

·       Expertise on Data warehouse < Not Mandatory - added advantage >

·       Exp in developing & delivering product as SaaS i< Not Mandatory - added advantage 

• Working with business teams across the company to define requirements and high-level process/ system solutions, leading cross-functional teams (10-25) and managing the timelines for field sourcing teams to support sourcing and on-boarding of supply
• Working on strategies to acquire supply for existing business and new product lines and executing through field teams
• Driving margins improvements by improving supply acquisition cost
• Improving driver engagement and adoption to technology
• Regularly communicating with senior management and clients on status, risks and change control
• Defining KPIs/ KRAs on which would form the base for different processes

Desired Candidate Profile

• Graduates from Tier 1/2/3 engineering colleges and/or Tier 2/3 management colleges
• 2-10 years of frontline operational experience in B2B domain at a city/hub level
• Ability to adapt quickly to a new environment    

RESPONSIBILITIES:

• Developing app using Flutter for both Android & iOS platforms.
• Writing quality code independently that is simple, reliable, and scalable.
• Evaluating and implementing out-of-the-box ideas for application development.
• Working with the team to manage, optimize, and customize multiple applications.
• Detecting and troubleshooting application issues.

REQUIREMENTS:

• Must have 1+ years of experience in Flutter.Should have worked and successfully deployed apps using Flutter framework.
• Good knowledge of Flutter SDK & Dart programming language.
• Should have worked on mobile platforms like Android or iOS.
• Should have developed & worked with Flutter widgets for iOS & Android with any of the state management solutions like Bloc, Provider, Mobx, etc.
• Mobile app architecture design and optimization. Extreme attention to detail and the ability to match the design as closely as possible.
• Ability to work closely with Product Managers, other development team members.
• Understanding of Functional Reactive Programming is a must.
• Comfortable with Test-Driven Development.