ServiceNow Developer - CSM Module

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

Position Overview:

As a Shopify Developer, you will play a pivotal role in the development and customization of Shopify themes. Your expertise in HTML5, SASS/CSS3, and JavaScript, coupled with proficiency in VueJS or React, will drive the creation of dynamic and responsive web designs. Operating within EST and GMT work times, you will utilize CI/CD frameworks and pipelines to streamline development processes, emphasizing performance optimization techniques such as FCP, CLS, and LCP. Your familiarity with Shopify site architecture and integration with third-party apps like Algolia and Boost will enable you to implement custom solutions tailored to clients' needs.

Additionally, your strong grasp of Liquid code and Shopify JS APIs will facilitate troubleshooting and resolution of front-end technical challenges, ensuring cross-browser compatibility and adherence to performance budgets. Your ability to work both independently and collaboratively, coupled with a keen attention to detail and problem-solving skills, will be invaluable in driving the success of our projects. While certification and experience with Shopify Plus and API development are advantageous, your dedication to understanding technical architecture and delivering end-to-end project implementations will be key to your success in this role. 

Key Responsibilities:

• Expert in Shopify theme development and customization

• An expertise in HTML5, SASS/CSS3 and JavaScript and expertise with VueJS or React

• Willing to work on EST and GMT work time.

• Experience in CI/CD frameworks and using pipeline.

• Experience in Performance optimization, performance budget, FCP, CLS, LCP

• Experience of Shopify site Architecture and its custom integration with Third party apps like Algolia, Boost etc...

• Working knowledge in code optimization and improving site performance in shopify theme.

• Ability to understand anything that uses JSON REST/ GraphQL API.

• Proficiency in working with different Shopify JS APIs, Strong in Liquid code.

• Offering expertise in troubleshooting and resolution of front-end-related technical problems, guiding the team through complex technical challenges.

• A thorough understanding of Shopify admin/backend system and cross-browser compatibility issues

• A strong understanding of responsive web design techniques

• Should be able to do unit testing.

• Excellent problem-solving skills and attention to detail

• Ability to work independently and in a team environment

Required Qualifications:

• Shopify certification

• Experience with Shopify Plus store development.

• Strong in API development and customization, App Development using PHP/Laravel or any scripting language.

• Hands on experience in integrating API/web services.

• Shopify End to end project implementation.

• Ability to understand the technical architecture design of the solution

Company Overview

Igeeks is The One-Stop Learning Platform. Igeeks provide internship training on latest cutting edge technologies in the industry for easy placements of students. We provide hands-on experience on our real time projects to expose the students on the real world challenges and industry standards of implementing a project. With the guidance of Industry Experts, Online/Offline Courses and blended learning, it allows students to Learn Here and Lead Anywhere.

We helped thousands of students decide their careers. We guarantee that Igeeks is ‘the’ one-stop learning platform that provides students with all the resources needed to make them industry-ready. We aim to deliver our mantra “Everything Learning” to every household that is brewing an aspiring careerist.

We are looking for ambitious, self-driven, and extraversion, persistent individuals who can take higher education to the next level. We are looking for passionate interns who can understand the current education culture and work with our family.

About The Role

This job is an individual role in an employee centred culture, an area where an employee plays a role of spreading word about product, counselling students to increase the reach of IGEEKS. As a BDI/ BDT/BDA in IGEEKS, you're expected to find potential customers through cold calling, counsel the students to choose the right path, understanding perception & need of students, make them understand why Igeeks is unique and assist them to be one of the members at Igeeks.

Job Role : Business Development [Inside Sales/Marketing]

Roles And Responsibilities

• Work closely with the Sales and Marketing team in assisting the growth of the business by acquiring new business leads.

• Pitch and promote Igeeks's services to prospective clients

• Career counseling of prospective students and understanding their learning objectives to offer relevant Igeeks products to them.

• Build sales leads through referrals and cold calling to generate sales (monthly target/revenue oriented)

• Collaborate with the Sales and Marketing team to plan and oversee new marketing initiatives

• Set up meetings to prepare and deliver pitches to prospective clients

• Follow up with potential clients.

• Work with team members to identify and manage risks

Job Skills & Qualification

• Graduation in any degree

• Strong communication skills

• Critical and out-of-the-box thinking

• Excellent organizational and leadership skills

• Ability to perform well under pressure in a fast paced environment

• Ability to work in a target driven environment.

Internship duration : 1 ,2 or 3 months.

Business Technology Project Manager

JOB DESCRIPTION 

As a Business-Technology Project Manager, we expect the candidate to bring in the Right liaison between Business and Technology as a part of technology solutions implementation. He/she will be responsible for: 

Digital and Technology Architecture

• Head the digital transformation and innovation projects from idea generation to new ventures in close collaboration with business stakeholders and external partners
• Present the vision & value of proposed architectures and solutions to a wide range of audiences in alignment with business priorities and objectives
• Plans tasks and estimates for the required research and volume of activities to complete work
• Own and assess non-functional requirements and propose solutions for Availability, Backup, Capacity, Performance, Redundancy, Reliability, Scalability, Supportability, Risks and Costs models
• Provide strategic guidance to teams on managing third-party service providers in terms of service levels, costing, etc.
• Drive the team to ensure appropriate documentation is developed in support of value realization
• Lead the technical team and head collaboration between Business Users and software providers to build digital solutions

Enterprise Architecture

• Ownership of overall Enterprise Architecture including compliances and standards
• Head the overall Architecture blueprint and roadmap for  applications aligning with Enterprise Architecture
• Identify important potential technologies and approaches to address current and future Enterprise needs, evaluating their applicability and fit, as well as leading the definition of standards and best practice for their use

Data Architecture

• Ownership of overall Data Architecture including compliances and standards
• Head the overall Architecture blueprint and roadmap applications aligning with Data Architecture
• Identify important potential technologies and approaches to address current and future Data needs, evaluating their applicability and fit, as well as leading the definition of standards and best practice for their use

We are looking for highly skilled candidates with experience in frontend programming and are comfortable in dealing with backend tools.

• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly-responsive user interface components using React concepts.
• Writing application interface codes using JavaScript following ReactJS workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• 6 to 9 years of strong design and development experience in building massively large-scale distributed internet systems and products.
• Previous experience working as a React.js Developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Strong experience using a client side MVC framework such as NodeJS, ReactJS, or Redux.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Experience in responsive design, cross browser compatibility, and website performance.
• Knowledge of frontend CSS frameworks like Bootstrap, Material UI, and preprocessors like SASS and LESS.
• Experience with handling Services, RESTful, APIs (NodeJS preferably).

You will be working with top-quality engineers who have built one of the best employee engagement SaaS platforms. You will be reporting to the Engineering Head and working closely with the Architect and other leads.

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that Xoxoday offers.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners, and consumers for better business results.

Knowledge on Blockchain development is added advantage.
Previous Experience in .Net or PHP is a Plus

Experience : 1.5 to 4 years

Location : Mumbai / work from home for other Locations

Immediate joiner
*Candidate has knowledge of typescript will be most preferrable.*

• Research and properly evaluate sources of information to determine possible limitations in reliability or usability
• Apply sampling techniques to effectively determine and define ideal categories to be questioned
• Compare and analyze provided statistical information to identify patterns, relationships and problems
• Define and utilize statistical methods to solve industry-specific problems in varying fields, such as economics and engineering
• Prepare detailed reports for management and other departments by analyzing and interpreting data
• Train assistants and other members of the team how to properly organize findings and read data collected
• Design computer code using various languages to improve and update software and applications
• Refer to previous instances and findings to determine the ideal method for gathering data