ServiceNow Developer - CSM Module

Role Overview:

This position will own company's digital and social media ecosystem in India. This role sits at the intersection of creative storytelling, cultural relevance, and performance-driven digital marketing, ensuring the brand remains distinctive and engaging across platforms while supporting key business objectives like customer acquisition, store launches, and frequency.

This role will be responsible for driving company's digital storytelling, social media presence, and influencer collaborations while working closely with creative and media agencies to build engaging campaigns that drive both brand love and restaurant traffic.

Key Performance Areas and Tasks:

Social Media & Content Strategy:

• Develop and lead the social media strategy for company's India across platforms including Instagram, YouTube, LinkedIn and X.

• Build engaging content calendars that reflect company's distinctive tone of voice, humour and cultural relevance.

• Ensure social media supports both brand engagement and business outcomes such as store traffic and campaign awareness.

Content Creation & Production:

• Own the planning and execution of photo and video shoots for digital campaigns and social media.

• Collaborate with creative agencies and production partners to produce high-quality visual content.

• Ensure a strong pipeline of always-on content showcasing the brand, food and culture.

Influencer & Creator Partnerships:

• Develop and execute the brand’s influencer and creator collaboration strategy.

• Identify and build long-term relationships with creators across food, lifestyle and culture.

• Drive collaborations that feel authentic to the company's brand and community.

Digital Media Planning & Performance:

• Work with the media agency to plan and manage digital advertising campaigns across social and digital platforms.

• Oversee digital media budgets, campaign execution and optimization.

• Track and report campaign performance against key metrics such as reach, engagement and traffic.

Campaign Development:

• Partner with the Head of Marketing to support development of campaign key visuals and creative assets.

• Translate campaign ideas into digital-first storytelling and content.

Agency Management:

• Lead day-to-day coordination with social, creative and media agencies.

• Ensure agency deliverables meet timelines, brand standards and campaign objectives.

• Act as the internal owner of digital strategy while agencies function as execution partners.

Store & Launch Support:

• Collaborate with the store marketing team to amplify new restaurant launches and local activations through digital and influencer campaigns.

Analytics & Insights:

• Monitor social and campaign performance to derive insights and optimize future content and campaigns.

• Provide regular reporting on metrics including follower growth, engagement, campaign reach and store traffic impact.

What Success Looks Like:

• Company's builds a distinctive and culturally relevant digital presence in India.

• Social media consistently drives engagement, brand buzz and customer interest.

• Influencer collaborations feel authentic and impactful.

• Digital campaigns effectively support store launches, product launches and brand campaigns.

• The digital ecosystem contributes to new customer trials and brand awareness.

Experience:

• 4-6 years of experience in digital marketing, social media or content-led brand roles.

• Experience with consumer brands, QSR, food, lifestyle or hospitality brands preferred.

• Strong understanding of social media culture, trends and creator ecosystems.

• Experience managing digital media campaigns and agency partnerships.

• Ability to balance creative thinking with performance-driven marketing.

• Comfortable leading content production including photo and video shoots.

• Strong project management and collaboration skills.

• Strong Backend Developer with Rust knowledge
• Mandatory (Experience) - Must have 3+ YOE as a Software Engineer
• Mandatory (Core Skills) - Expert level knowledge in Rust or Realtime experience in Rust
• Mandatory (Company) - Product company (Highly preferred- Blockchain companies, Gaming Companies, Early stage startups)
• Mandatory (Education) - Engineering from Tier-1 Colleges

We are seeking an experienced Salon Manager with a strong background in the Salon industry to lead daily salon operations and deliver exceptional guest experiences. The ideal candidate will bring luxury salon service standards, commercial acumen and people leadership skills to drive operational excellence, revenue growth and brand consistency.

Key Responsibilities:

• Oversee day-to-day salon operations ensuring smooth, efficient service delivery.
• Implement and maintain hospitality-level service standards and SOPs.
• Ensure a premium guest experience from arrival to departure.
• Manage scheduling, service flow, and capacity utilization.
• Lead, train, and motivate stylists, therapists, and front-desk staff.
• Conduct onboarding, coaching, performance reviews, and skill development.
• Foster a positive, high-performance service culture.
• Ensure grooming, hygiene, and professional conduct standards.
• Build strong relationships with guests to drive loyalty and repeat visits.
• Handle guest feedback, complaints, and service recovery with professionalism.
• Implement loyalty programs, memberships, and personalized service initiatives.
• Monitor guest satisfaction scores and online reviews.
• Drive service and retail sales through upselling and cross-selling strategies.
• Achieve monthly and annual revenue, retail, and productivity targets.
• Monitor KPIs such as average ticket value, conversion, and rebooking rates.
• Collaborate with marketing teams on promotions and local activations.
• Manage inventory, ordering, stock control, and shrinkage.
• Ensure accurate cash handling, billing, and POS reconciliation.
• Maintain compliance with health, safety, and hygiene regulations.
• Coordinate with vendors and service partners.
• Ensure salon aesthetics, cleanliness, and visual merchandising meet brand standards.
• Align service delivery with brand positioning and guest expectations.
• Support new launches, campaigns, and brand initiatives.
• Guest satisfaction and repeat visit rates.

Qualifications & Experience:

• 5–10 years of experience in Salon Industry.
• At least 2–3 years in a managerial or supervisory role.
• Strong understanding of customer service excellence and operations.
• Proven ability to lead teams and drive sales performance.
• Experience in salons, spas, wellness, or beauty services.
• Knowledge of POS systems and retail operations.
• Hospitality or retail management certification.

Why Join Rawls Group:

• Founder-led, fast-scaling luxury brand ecosystem.
• Exposure to multiple industries under one group.
• High-ownership leadership role with long-term growth opportunity.

The candidate should have a background in development/programming with experience in at least one of the following: .NET, Java (Spring Boot), ReactJS, or AngularJS.

Primary Skills:

1. AWS or GCP Cloud
2. DevOps CI/CD pipelines (e.g., Azure DevOps, Jenkins)
3. Python/Bash/PowerShell scripting

Secondary Skills:

1. Docker or Kubernetes

• Java
• Springboot
• REST API
• Microservices

Skillset

Angular2+

Node.js

RESTfull API integration

Experience working with Docker and containerized applications

Experience working with Kubernetes or other container orchestration tools

Knowledge and understanding of working in AWS environments

Experience in full-stack development (with a passion)

RDBMS and Document Database

Experience with Agile/Scrum Development Methodology

Exposure to Continues Integration (CI/ CD)

Version control systems like Git/ TFS

( For SSE level this is mandatory)

• Developer testing
• Code review
• Requirement handling

Key Skills:

• Must have good Communication.
• Individual contributor having good min 1-year hands-on experience on job portals & knowledge of social media hiring.
• Should be able to handle end to the end hiring process.
• Good with excel, reports & data management.
• Must have a proven track record hiring in the e-learning/publishing domain will be a plus.
• Should be presentable, thoughtful & have an understanding of the professional work environment.
• Solid ability to conduct different types of interviews (structured, competency-based, stress etc)
• Hands-on experience with various selection processes (video interviewing, phone interviewing, reference check etc)
• Ability to organize skills assessment centres (in tray activities, work samples, psychometric and IQ/EQ tests, etc)
• Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
• Hands-on experience with recruiting software, as well as Human Resource Information Systems (HRIS) or Human Resource Management Systems (HRMS)
• Excellent communication and interpersonal skills
• Strong decision-making skills

Responsibilities

• Develop and update job descriptions and job specifications.
• Perform job and task analysis to document job requirements and objectives
• Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc
• Source and recruit candidates by using databases, social media etc
• Screen candidates resume and job applications
• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
• Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
• Onboard new employees in order to become fully integrated
• Monitor and apply HR recruiting best practices
• Provide analytical and well documented recruiting reports to the rest of the team
• Act as a point of contact and build influential candidate relationships during the selection process
• Promote the company’s reputation as “Great place to work”

• 3+ years’ experience in manual and automated QA for Web, iOS, and Android
• Analyzing user’s stories and/use cases/requirements for validity and feasibility
• collaborate closely with other team members and departments
• Can be able to write all test cases independently
• execute all levels of testing (System, Integration, Regression, and Security)
• Be proactive in identifying issues, deep dive, troubleshoot, communicate to stakeholders and escalation of issues and providing status reports
• Sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential
• Design and develop automation scripts when needed