ServiceNow Jobs in Mumbai

 We are looking for Application Support engineer with below requirement and responsibilities.

Experience - 1-3 years with below requirement( banking domain only)

Requirement

Ø Hands on experience of APM (Application Performance Monitoring)

Ø Experience on APM Monitoring tools like Dynatrace, AppDynamics, Grafana, UIM

Ø Experience on Ticketing tool like Service Now, Jira, ITSM

Ø Good Knowledge of SQL and Linux and Basic understanding of Java

Ø Basic understanding of Incident Management Process and Lifecycle

Ø Basic understanding of SLA/KPIs

Ø Basic knowledge of Microsoft Excel and Power Point

Responsibilities

Ø Responsible to check the success Ratio of Major Application Using APM Tools.

Ø Checking Various Dashboards from APM Tools and Updating Stakeholders for any impact.

Ø Posting Telemetry in Specified time intervals on various Channels and Groups.

Ø Providing RCA for Incidents and preparing chronology.

Ø Managing Incident with SLA and Updating as per Priority and severity.

Ø Supporting Application Team in Drill Activity and Change Management Activities.

Ø Supporting Application Team with SR and extracting result from Database as required.

Ø Preparing Report of daily BAU.

ServiceNow,ITSM + CSM

Role Purpose The role holder is responsible for developing ServiceNow services, applications and modules, which satisfy the agreed requirements/stories and acceptance criteria, in collaboration with the Lead Consultant and Engagement Manager, on customer projects. The role holder will ensure that Fujitsu is seen as a trusted ServiceNow delivery partner and project activities are successfully delivered as sold, generating positive customer feedback and unpinning further business growth.Key Accountabilities 1.Product Development. In-depth knowledge of the ServiceNow Platform (2 years), from the technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.2.IT Integration. Provides integration facilities and provisions logistics on ServiceNow implementation projects, for the required customer integrations.3.Process Improvement. Suggests and implements proposals for process improvements within projects, once agreed.4.Innovation. Uses new technologies and methods actively to develop competitive services on customer projects.5.Documentation. Provides technical documentation on modules / products, following company standards on customer projects.6.Technical Expertise. Maintains high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, .NET and Jelly code.7.Capabilities: Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.Selection Criteria:Must have implementation experience in complete ITSM and CSM (Agent and Configurable Workspace, Playbook, Types, Guided decisions, Configuration Areas, Roles, Integration of CSM with other ServiceNow Apps).Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI PagesDeep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.Educated to degree level or have at least three years experience in an IT industry/environmentAt least three years of experience in technical delivery, preferably within a consulting environmentServiceNow Certified Administrator is essentialServiceNow Certified Implementation Specialist is desirableServiceNow Application Developer certification is essential.Experience of software development lifecyclesExperience of Agile and Waterfall project methods.

   Skills:
•  Java script

•  Service Portal Enhancements

•   CMDB

•   ITIL framework

•  ServiceNow implementation

•   Integration

•  ITSM

Job Description- ITOM

Role: Developer & Sr. Developer (Delivery & Support)

Job Description:

• Basic understand on Server, Network & Application architecture
• Understanding for basic troubleshooting for Server, Network & Application
• Design & engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for ITOM requirements.
• Configuring and setting up Service-Now application, maintain and support the implementation.

Must Have Skills:

• Implementing ITOM modules within ServiceNow
• Experience in CMDB, Discovery & Event Management
• Deep knowledge on Event co-relation rule configurations
• Experience in ServiceNow Database/Table in structure
• Experience working with performance Analytics, email notification
• Worked with transform maps, data sources and different transform scripts for data loads and management.
• Worked with schedule jobs, events, and triggers to manage business needs and handle background work.
• Expert in ServiceNow Integration, Scripted Integration and Import set Integration

Open Position – For all levels (Jr., Mid-level to Sr.)

Responsibilities:

• Consult internal customers on industry and ServiceNow best practices
• Lead and own all technical aspects of project delivery and solution delivery including Application UI Configuration, Workflow Configuration
• Implement range of product offered by ServiceNow
• Develop Custom Applications
• Manage ServiceNow instance upgrade and improve its performance
• Development Integration components
• Be a key member of the overall implementation project team
• Drive the continuous improvements of our implementation methodology and service offerings based on customer experiences

Requirements

• 3-8 years of Exp. in ServiceNow implementations and software development
• Expertise in writing JavaScript code
• Familiarity with SOA technologies including as REST, SOAP
• Expertise with HTML technologies including HTML, CSS and AJAX practices
• Expertise on Incident management, Problem management, Change management, Knowledge management, Request Management and Integrations.
• Experience in coding, object-oriented and modularized software
• Demonstrated success completing complex projects, on time
• Demonstrated aptitude for learning new technologies quickly
• Proven experience as a key technical resource leading the development of solutions
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Proven team player and team builder

Good to have experience

• Experience in designing, developing, scalable and distributed system.
• Strong communication skills (both written and verbal)