Customer Support Role - Bangalore (India timings: 7-8 AM to 5 PM) We're looking for a technical support engineer to support our customers during India hours (India timings: 7-8 AM to 5 PM) with an experience of 1+ years. We're seeking a passionate and highly driven professional with prior experience of working in a software company - Prepefrable B2B. This role is ideal for someone who is consultative by nature and passionate about customer happiness. Responsibilities 1) Provide high-quality technical support over email and chat primarily to our customers across the Globe 2) Help our customers in all stages of usage of our product - during the trial, setup/configuration, and after-sales support 3) Making sure all customer issues that need resolution by the engineering team are followed through and resolved in a timely manner. 4) Keeping our Help/FAQ sections up to date. 5) Work with our engineering team to help them understand customer problems, reproduce them and fix them. 6) Work with our product team and contribute towards driving our product roadmap with real-world customer requirements Requirements 1) Very Strong written and verbal presentation/communication skills (MOST ESSENTIAL) 1) You must be great at understanding and be analyzing problems 2) You must have at least 1-year experience with customer support for a business/enterprise tool 3) You must be willing to work in the provided timings IST 7-8 AM - 5 AM) 4) You should have excellent spoken and written English communication skills 5) You should be a good writer, with the ability to help non-technical people understand technical aspects of our product. You should also be able to maintain our Help/FAQ. 6) An engineering/technical degree would be considered a strong advantage Apply with Your resume Your current CTC and expected CTC.
Principal Software Engineer/ Senior Principal Software Engineer not only contribute to the high-level Architecture of several systems but also contribute to the overall success of the product by driving technology and best practices in engineering in their respective teams. They establish technology vision for respective teams and demonstrate how to solve a deeply complex and hard technical challenge, and help communicate that vision upward (CTO), inward (peers and engineering team) and outward (product & business teams) Job responsibilities: • Coming up with best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team. • Experiment with new & relevant technologies and tools, and drive adoption while measuring yourself on the impact you can create. • Implementation of long term technology vision for your team. • Responsible for end to end architecture, high level design/ low level design of various systems and applications that you are assigned to • Creating architectures & designs for new solutions around existing/new areas • Decide technology & tool choices for your team & be responsible for them. • Driving the adoption of best practices & regular Participation in code reviews, design reviews, architecture discussions. • Technically Hands-on, prior experience with scalable Architecture • Possess 12+ years of software engineering and product delivery experience, with strong • Excellent command over Data Structures and Algorithms • Exceptional coding skills in an Object-Oriented programming language (Java preferred) • Strong problem solving and analytical skills • Experience with web technologies, PHP/ Java, Python, Linux, Apache, MySQL, solr, • Good knowledge of distributed technologies, real time systems of high throughput, low latency and highly scalable systems • Experience with high performance websites catering to millions of daily traffic is a plus
Moonraft (www.moonraft.com) is a new age techno-creative company focusing on Experience Engineering and consumer based products. Moonraft is a vehicle for innovation; to go beyond. Innovation, to us, means market creation. We strive to conceive and develop product and service ideas with potential to create markets. About Moonraft: a) Founded by experienced Industry veterans (with more than 15 years experience), we are a company focusing on latest technologies like social media, mobile technologies, latest User experience technologies etc. The company focuses on Technology, Design and Content b) We are on the bleeding edge of latest technologies like Android, IOS, HTML 5, CSS3, Jquery, Text Analytics, etc. and savvy about open source technologies c) We have an open, transparent and performance oriented culture d) We offer both services and products. Employees have an opportunity to work on either, based on their skills and interests e) We work purely on development projects, no support or maintenance
1. Concept selling 2. Contacting potential clients through calls, emails and meetings 3. Lead generation, Cold calling, creating reports 4. Client Servicing / Managing 5. New client acquisitions 6. Achieving given targets for fixing client meetings 7. Capable of achieving their revenue targets 8. Creating sales reports - Weekly, Monthly and Quarterly
1. Translate requirements into efficient code. 2. Produce prototypes of gameplay ideas and features. 3. Polish the game, maintain code, fix bugs and iron out problems. 4. Good If the candidate already have cocos2d expertise.
We are looking for a Technical Product Manager who can help drive forward the vision for multiple cutting-edge B2C products. You: - Have strong technical abilities. - Are intimately familiar with modern / agile software development practices used to build and deploy web and mobile applications. - Have been working full time on a software delivery team. - Have strong analytical capabilities and excel at/enjoy building models and decomposing complex structures into useful primitives. - Have demonstrated ability to lead multidisciplinary teams and projects. - Have strong customer and stakeholder empathy. - Must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view and have a strong love for emerging technologies. Experience: 5-10 years; 5+ years of product management for a product company, ideally B2C SaaS Qualification: Bachelors in computer science or equivalent technical degree. MBAs welcome but not required
Ittisa is one of the fastest growing Digital Marketing agency in India. Job brief We are looking for an SEO/SEM expert to manage all search engine optimization and marketing activities. Work experience – 5-8 years You will be responsible for managing all SEO activities such as content strategy, link building and keyword strategy to increase rankings on all major search networks. You will also manage all SEM campaigns on Google, Yahoo and Bing in order to maximize ROI.