Customer Support Role - Bangalore (India timings: 7-8 AM to 5 PM) We're looking for a technical support engineer to support our customers during India hours (India timings: 7-8 AM to 5 PM) with an experience of 1+ years. We're seeking a passionate and highly driven professional with prior experience of working in a software company - Prepefrable B2B. This role is ideal for someone who is consultative by nature and passionate about customer happiness. Responsibilities 1) Provide high-quality technical support over email and chat primarily to our customers across the Globe 2) Help our customers in all stages of usage of our product - during the trial, setup/configuration, and after-sales support 3) Making sure all customer issues that need resolution by the engineering team are followed through and resolved in a timely manner. 4) Keeping our Help/FAQ sections up to date. 5) Work with our engineering team to help them understand customer problems, reproduce them and fix them. 6) Work with our product team and contribute towards driving our product roadmap with real-world customer requirements Requirements 1) Very Strong written and verbal presentation/communication skills (MOST ESSENTIAL) 1) You must be great at understanding and be analyzing problems 2) You must have at least 1-year experience with customer support for a business/enterprise tool 3) You must be willing to work in the provided timings IST 7-8 AM - 5 AM) 4) You should have excellent spoken and written English communication skills 5) You should be a good writer, with the ability to help non-technical people understand technical aspects of our product. You should also be able to maintain our Help/FAQ. 6) An engineering/technical degree would be considered a strong advantage Apply with Your resume Your current CTC and expected CTC.
Whom are we looking for?Our ground-breaking work requires talented software engineers to solve complex technical challenges.We are looking for world-class developers to join our growing company and be a part of our success story. We are looking for a talented hands-on software engineer with deep experience of software engineering to join our research and development team in India, work on our product and provide end-to-end solutions.What does the role involve?This software engineer will be responsible for all aspects of software development including application architecture, designing, coding and unit testing. This is a hands-on position and the candidate is expected to write code on daily basis. The engineer will be part of a global software development team and should have strong interpersonal, communication and analytical skills.Responsibilities includeConceiving, developing, releasing and maintaining features. For us, a feature isn’t delivered until it’s in production and each team member is responsible for the features that they release.Contributing to overall technical architectureUnderstanding, prioritizing and paying off technical debtMeasuring, diagnosing and improving product performanceFamiliarity with Windows and Linux development environmentsWhy work for us?Compensation is higher than market salaryStimulating challenges that fully use your skills, e.g. real-world technical problems to which solution cannot simply be found on the internetWorking alongside other passionate, talented engineersOur fast-growing company offers the potential for rapid career progressionAbout BlueOptimaBlueOptima is growing fast! Our unique product provides objective software development productivity metrics. The technology has been implemented by some of the world’s largest organisations including insurance companies, telecoms and nine of the world’s top twelve Universal Banks.Our HQ is in London, UK, and we have international offices in New York, USA, Bengaluru and Gurgaon, India and Guadalajara, Mexico.
Principal Software Engineer/ Senior Principal Software Engineer not only contribute to the high-level Architecture of several systems but also contribute to the overall success of the product by driving technology and best practices in engineering in their respective teams. They establish technology vision for respective teams and demonstrate how to solve a deeply complex and hard technical challenge, and help communicate that vision upward (CTO), inward (peers and engineering team) and outward (product & business teams) Job responsibilities: • Coming up with best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team. • Experiment with new & relevant technologies and tools, and drive adoption while measuring yourself on the impact you can create. • Implementation of long term technology vision for your team. • Responsible for end to end architecture, high level design/ low level design of various systems and applications that you are assigned to • Creating architectures & designs for new solutions around existing/new areas • Decide technology & tool choices for your team & be responsible for them. • Driving the adoption of best practices & regular Participation in code reviews, design reviews, architecture discussions. • Technically Hands-on, prior experience with scalable Architecture • Possess 12+ years of software engineering and product delivery experience, with strong • Excellent command over Data Structures and Algorithms • Exceptional coding skills in an Object-Oriented programming language (Java preferred) • Strong problem solving and analytical skills • Experience with web technologies, PHP/ Java, Python, Linux, Apache, MySQL, solr, • Good knowledge of distributed technologies, real time systems of high throughput, low latency and highly scalable systems • Experience with high performance websites catering to millions of daily traffic is a plus
Moonraft (www.moonraft.com) is a new age techno-creative company focusing on Experience Engineering and consumer based products. Moonraft is a vehicle for innovation; to go beyond. Innovation, to us, means market creation. We strive to conceive and develop product and service ideas with potential to create markets. About Moonraft: a) Founded by experienced Industry veterans (with more than 15 years experience), we are a company focusing on latest technologies like social media, mobile technologies, latest User experience technologies etc. The company focuses on Technology, Design and Content b) We are on the bleeding edge of latest technologies like Android, IOS, HTML 5, CSS3, Jquery, Text Analytics, etc. and savvy about open source technologies c) We have an open, transparent and performance oriented culture d) We offer both services and products. Employees have an opportunity to work on either, based on their skills and interests e) We work purely on development projects, no support or maintenance